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Twin Otter 1.2m
Limited Warranty
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the product
purchased (the “Product”) will be free from defects in materials and workmanship
at the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii)
damage due to acts of God, accident, misuse, abuse, negligence, commercial use,
or due to improper use, installation, operation or maintenance, (iii) modification
of or to any part of the Product, (iv) attempted service by anyone other than
a Horizon Hobby authorized service center, (v) Product not purchased from an
authorized Horizon dealer, or (vi) Product not compliant with applicable technical
regulations, or (vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that
Horizon will, at its option, either (i) service, or (ii) replace, any Product determined
by Horizon to be defective. Horizon reserves the right to inspect any and all
Product(s) involved in a warranty claim. Service or replacement decisions are
at the sole discretion of Horizon. Proof of purchase is required for all warranty
claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon has no
control over use, setup, final assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability. If you as the purchaser or user
are not prepared to accept the liability associated with the use of the Product,
purchaser is advised to return the Product immediately in new and unused
condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Horizon reserves the right to change or
modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support
or service. Once assembly, setup or use of the Product has been started, you
must contact your local distributor or Horizon directly. This will enable Horizon
to better answer your questions and service you in the event that you may need
any assistance. For questions or assistance, please visit our website at www.
horizonhobby.com, submit a Product Support Inquiry, or call the toll free telephone
number referenced in the Warranty and Service Contact Information section to
speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country
you live and use the Product in, please use the Horizon Online Service Request
submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://www.horizonhobby.
com/content/service-center_render-service-center. If you do not have internet
access, please contact Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service. When calling Horizon, you
will be asked to provide your complete name, street address, email address and
phone number where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed
and payment will be required without notification or estimate of the expense
unless the expense exceeds 50% of the retail purchase cost
. By submitting the
item for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon
accepts money orders and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to Horizon for service, you
are agreeing to Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for a period of 60
days from notification, after which it will be discarded.
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Contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
productsupport@horizonhobby.com
877-504-0233
Sales
websales@horizonhobby.com
800-338-4639
European Union
Horizon Technischer Service
service@horizonhobby.eu
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
