© 2017 Horizon Hobby, LLC.
Hangar 9 is a registered trademark of Horizon Hobby, LLC.
Created
08/16
54230.1
WARRANTY AND SERVICE CONTACT INFORMATION
COUNTRY OF
PURCHASE
HORIZON HOBBY
CONTACT
INFORMATION
ADDRESS
United States of
America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois,
61822 USA
Horizon Product Support
(Product Technical Assistance)
productsupport@horizonhobby.
com.
877-504-0233
Sales
websales@horizonhobby.com
800-338-4639
Limitation of Liability
- HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY,
REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price of the Product
on which liability is asserted. As Horizon has no control over use, setup, fi nal assembly, modifi cation or misuse,
no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the
liability associated with the use of the Product, purchaser is advised to return the Product immediately in new
and unused condition to the place of purchase.
Law
- These terms are governed by Illinois law (without regard to confl ict of law principals). This warranty gives
you specifi c legal rights, and you may also have other rights which vary from state to state. Horizon reserves
the right to change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services - Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been started, you must contact your local
distributor or Horizon directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please visit our website at horizonhobby.
com, submit an inquiry to productsupport@horizonhobby.com or call the toll-free telephone number referenced
in the Warranty and Service Contact Information section to speak with a Product Support representative.
Inspection or Services
- If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://www.horizonhobby.com/content/service-center_render-
service-center. If you do not have internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When calling Horizon, you will be asked
to provide your complete name, street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the
shipping carton.
Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service
or replacement decisions are at the sole discretion of Horizon.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Support offi ce. Warranty Requirements - For Warranty
consideration, you must include your original sales receipt verifying the proof-of-purchase date.
Non-Warranty Service
- Should your service not be covered by warranty, service will be completed and
payment will be required without notifi cation or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service
without notifi cation. Service estimates are available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for service, you
are agreeing to Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use and ownership.
If received, a non-compliant Product will not be serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
5-14-2015
