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Warranty and Repair Policy
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased
(the “Product”) will be free from defects in materials and workmanship at the date of purchase by the
Purchaser.
Limited Warranty: Horizon reserves the right to change or modify this warranty without notice and
disclaims all other warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized Horizon dealer. Third party transactions
are not covered by this warranty. Proof of purchase is required for warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair
or (ii) replace, any Product determined by Horizon to be defective. In the event of a defect, these are the
Purchaser’s exclusive remedies. Horizon reserves the right to inspect any and all equipment involved in a
warranty claim. Repair or replacement decisions are at the sole discretion of Horizon. This warranty does
not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product. This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair by anyone other than Horizon. Return of any goods
by Purchaser must be approved in writing by Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES,
LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further,
in no event shall the liability of Horizon exceed the individual price of the Product on which liability is as-
serted. As Horizon has no control over use, setup, final assembly, modification or misuse, no liability shall
be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this
Product, you are advised to return this Product immediately in new and unused condition to the place of
purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer your questions and service you in the event that
you may need any assistance. For questions or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a Product Support representative.
I
nspection or Repairs:
If this Product needs to be inspected or repaired, please call for a Return Merchan-
dise Authorization (RMA). Pack the Product securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do not have internet access, please include a letter with
your complete name, street address, email address and phone number where you can be reached during
business days, your RMA number, a list of the included items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written on the outside of the ship-
ping carton.
Warranty Inspection and Repairs:
To receive warranty service, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon
Hobby.
Non-Warranty Repairs:
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the item for repair you are agreeing to payment of the repair with-
out notification. Repair estimates are available upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number and expiration date. Any repair left unpaid or unclaimed
after 90 days will be considered abandoned and will be disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model engines.
Country of
Purchase
Horizon Hobby
Address
Phone Number/ Email
United States
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport
@horizonhobby.com
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport
@horizonhobby.com
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales @horizonhobby.co.uk
Germany
Horizon Technischer Service Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
service @horizonhobby.de
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du
Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Caution: Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This product contains a radio transmitter with wireless technology which has been tested and found to
be compliant with the applicable regulations governing a radio transmitter in the 2.400GHz to 2.4835GHz
frequency range.
