10
Product Registration and Service
You must register your RAPiD
®
Safe Ready Vault
™
in order to obtain Warranty Service.
Simply complete and return the enclosed product registration card or submit through our
website by going to
hornady.com/warranties.
To Receive Warranty Service
In order to report a warranty claim, call Hornady Security
®
at 800-338-3220 to request a
return authorization number. Returns will not be accepted without prior return authorization
by Hornady
Security.
®
When a return authorization number has been obtained, be sure all
contents have been removed from the RAPiD
®
Safe before sending it for service. Hornady
Security
®
is not liable for any loss, theft, or damage to personal property.
Post-Warranty Service Information
For issues concerning service after the Limited Warranty expires, contact
Hornady Security
®
at 800-338-3220.
Frequently Asked Questions
I’ve lost my keys. Can I get a replacement?
Contact Hornady Security
®
at 800-338-3220 and one of our technicians will assist you.
Where can I find the serial number?
The serial number is located on the back of the safe. Prior to mounting the safe, record
the serial number for future reference.
How long should the batteries last?
Quality batteries should last approximately 12 months, depending on use.
How do I return my RAPiD
®
Safe for warranty work?
Call Hornady
®
at 800-338-3220 and one of our technicians will assist you.
Why isn’t my RFID wristband, key fob, or decals opening the safe?
• Be sure the RFID tag is programmed to your vault. The RAPiD
®
Safe allows
five (5) RFID tags to be programmed for use.
• Check the power source. If the unit is plugged into an electrical outlet, the green LED
light should be on. If the unit is on battery power, press the button on the top of the
vault to bring the system to ready before placing the RFID tag on the reader.
