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GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem
Probable causes
Solutions
Entire spa is inoperative
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
Spa does not heat; jets and light
operate
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
Jets weak or surging
• Spa water level too low
• Filters clogged
• COMFORT CONTROL
lever closed
• Add water
• Clean filters
• Open
COMFORT CONTROL
lever
Light inoperative
• Spa lock activated
• Light wiring or assembly is faulty
• Deactivate spa lock
• Replace light assembly
MOTO-MASSAGE DX
jet inoperative
or erratic
• COMFORT CONTROL
valves closed
• Filters clogged
• Open
COMFORT CONTROL
levers
• Clean filters
LOGO LIGHT TROUBLESHOOTING GUIDE
ALERT
POWER
READY
STATUS
SPA STATE / ACTION
LCD Message
Spa is Ready
Blue On
Green On
Green On
Temperature /- 2 degrees F, Heater Available, ACE
Functioning*
Spa is not Ready
Blue On
OFF
Green On
Temperature not /- 2, Heater Available, ACE
Functioning*
Check ACE
Blue On
Green On/Off
Yellow On
ACE reminders (30days). ACE remains functioning*
(On ACE Screen)
ACE Alerts- Offline
Blue On
Green On/Off
Yellow
Flash
ACE Fault or Offline/Not Functioning (Low/High salt, ACE
System Fault)*
(On ACE screen)
No Flow Fault
Pressure Sw Error
Blue On
Green On/Off
Yellow
Flash
Heater off – Control Panel => Check and Clean Filter, =>
Call for Service if necessary
E2: NO FLOW-
CHECK FILTER
Cool Zone Fault-
Heat Only
Blue On
Green On/Off
Yellow
Flash
Cool Zone detected, but reporting internal fault. Spa uses
own heater only*
=> Call for Service
E4:
PERIPHERAL
FAULT
Accessories Fault
Blue On
Green On/Off
Yellow
Flash
Accessories power off, fault detected. No ACE, no music, no
lights => Call for Service
E11-16: COOL
ZONE OFFLINE
Protection Mode
Red
FLASH
Red
FLASH
Red
FLASH
High Limit fault, heater relay fault, internal fault detected
(Heater, Jets off, Circulation on) => Call for Service
(Protection Mode
Screen)
Control Sensor Fault
Blue On
OFF
ff
Red
FLASH
Heater off => Call for Service
E5: SENSOR
FAULT
Heater Power Fault
OFF
Green On/Off
Yellow
Flash
Heater off- No power detected => Call for Service
E6: NO HEATER
PWR
Logo Comm Fault
White
White
White
If Logo communication error.
Spa status not known!
Call for
Service
Power Up
Red
Red
Red
Steps thru Red-Green-Blue-White color sequence at power
up.
Green
Green
Green
Blue
Blue
Blue
White
White
White
*Status shown only if accessory is installed
Service Information
