HotSpring HOT SPOT Pace, Owner'S Manual

Page 27

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ervIce

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nformatIon

GENERAL INFORMATION

Your 

HOT SPRING

 spa has been designed to provide years of trouble-

free use. As with any appliance, problems may occasionally occur that 

require the expertise of a qualified service person. Though such simple 

repairs as resetting a GFCI switch or breaker, high limit thermostat, or 

pressure switch, or replacing a light bulb may not require a service call, 

they may indicate that a more serious condition exists. These conditions 

may require an experienced service person. Before calling for service, 

please refer to the Troubleshooting Guide.

NOTE:

 Always retain your original sales receipt for future reference.

GFCI AND HIGH LIMIT THERMOSTAT

If your spa fails to operate at any time, the following items should be 

checked:
1.  Check the power supply to the spa.
2.  Check the GFCI (located at the end of the cord in standard models 

or in the electrical subpanel in 30 amp converted models) and see 

if it has tripped. If a GFCI has tripped, reset it. If it will not reset, 

this may be an indication of a ground fault (short circuit) within the 

electrical components. Contact an Authorized Service Technician for 

a complete diagnosis.

3.  If, upon checking the GFCI you find it has not tripped, check the 

house breaker panel and ensure the main breaker for the electrical 

circuit supplying the spa has not tripped. If it has, this is an indication 

that either the circuit was overloaded or a ground fault exists 

between the breaker panel and the spa receptacle. Contact a 

qualified electrician.

4.  If, upon checking the main house breaker, you find no failures, 

the heater high-limit thermostat should be checked. Tripping of 

the heater high-limit thermostat is normally a result of one or a 

combination of any of these problems: 1) blockage within the system 

plumbing, 2) switch malfunction in the heater circuit, or 3) the low 

speed mode of the jet pump is not functioning. 

5.  If the heater high-limit has tripped, the control panel display will 

display - - - - -. Reset the heater high-limit by allowing the water to 

cool and disconnecting power to the spa for at least thirty seconds. If 

the heater high-limit continues to trip, contact an Authorized Service 

Technician for a complete diagnosis.

If the spa does not function and the GFCI or GFCI breaker and heater 

high-limit have not tripped, then the problem should be referred to an 

Authorized Service Technician. Refer to the Troubleshooting Guide for 

additional service information.

MISCELLANEOUS SERVICE 

INFORMATION

The jet pump is equipped with an overload cut-off switch, which is 

designed to protect the pump from overheating. If the pump shuts itself 

off in a new spa, it is usually the result of one, or a combination of, the 

following factors:

High Temperature:

 During the summer months, especially in warmer 

climates, the ambient temperature contributes to excessively high 

temperatures within the equipment compartment.

Improper House Wiring:

 If the spa is not connected to a dedicated 

circuit, or is connected to an extension cord, or the house wiring is 

undersized, the pump may starve for voltage and therefore may draw 

more amperage and generate excessive heat. This will often cause the 

circuit breaker to trip repeatedly.

IMPORTANT

:

1.  If the pump is shutting down due to excessive heat, make sure the 

equipment compartment has adequate ventilation. The air gap at 

the bottom and the jet pump vent at the bottom left corner must not 

be blocked. Should your jet pump continue to shut off after short 

periods of use, contact a qualified service technician.

2.  The 

HOT SPRING

 spa is equipped with a safety suction spring 

valve which will break the prime of the jet pump if both suction 

fittings are obstructed.

ACTS INVALIDATING WARRANTY

The limited warranty is void if the 

HOT SPRING

  Spa has been 

subjected to alteration, misuse or abuse, or if any repairs on the spa 

are attempted by anyone other than an authorized representative of 

WATKINS WELLNESS

. Alteration is defined as any component or 

plumbing change, electrical conversion, or the addition of any non-

approved sanitation, or water purification device, or heating system 

which contributes to a component failure, unit failure, or unsafe 

operating condition. Misuse and abuse shall include any operation of 

the spa other than in accordance with 

WATKINS WELLNESS

 printed 

instructions, or use of the spa in an application for which it is not 

designed; specifically: use of the spa in a non-residential application; 

damage caused by operation* of the spa at water temperatures outside 

the range of 35°F and 120°F (2°C and 49°C); damage caused by a 

dirty, clogged, or calcified filter cartridge; damage to the spa surface 

caused by the use of Tri-Chloro Chlorine, BCDMH, chemical tablets in a 

floater, acid, or any other spa chemicals, or spa surface cleaners which 

are not recommended by 

WATKINS WELLNESS

; damage caused by 

allowing undissolved spa sanitizing chemicals to lie on the spa surface 

(no spa surface material can withstand this kind of abuse); damage 

to components or spa surface caused by improper water chemistry 

maintenance; and damage to the spa surface caused by leaving the spa 

uncovered while empty of water and in direct exposure to sunlight (this 

may cause solar heating distress in warm weather regions). These are 

considered abuses and may invalidate this warranty.
*Operation of the spa 

DOES NOT

 mean “use” of the spa! 

WATKINS 

WELLNESS

 does not recommend using the spa if the water 

temperature is above or below the spa’s control panel temperature 

range.

DISCLAIMERS

WATKINS WELLNESS

 shall not be liable for loss of use of the 

HOT 

SPRING

spa or other incidental or consequential costs, expenses, or 

damages, which may include but are not limited to, the removal of a 

permanent deck or other custom fixture. Any implied warranty shall have 

a duration equal to the duration of the applicable warranty stated above. 

Under no circumstances shall 

WATKINS WELLNESS

, or any of its 

representatives, be held liable for injury to any person, or damage to any 

property, however arising.

Service Information