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User manual HJA8501 / HJA8511
TROUBLESHOOTING GUIDE
Symptoms
Possible Cause
Solutions
Door cannot be opened.
•
Door lock is activated because of the
water level in the machine.
Drain the water by running the Pump or Spin programme.
•
Machine is heating up the water or it
is at the spinning cycle.
Wait until the programme completes.
•
Child lock is engaged. Door lock will
be deactivated a couple of minutes
after the programme has come to
an end.
Wait for a couple of minutes for deactivation of the door
lock.
Washing takes longer time
than the one speci
fi
ed in the
manual.
•
Water pressure is low.
Machine waits until taking in adequate amount of water
to prevent poor washing quality due to the decreased
amount of water. Therefore, the washing time extends.
•
Voltage might be low.
Washing time is prolonged to avoid poor washing results
when the supply voltage is low.
•
Input temperature of water might
be low.
Required time to heat up the water extends in cold
seasons. Also, washing time can be lengthened to avoid
poor washing results.
•
Number of rinses and/or amount of
rinse water might have increased.
Machine increases the amount of rinse water when
good rinsing is needed and adds an extra rinsing step if
necessary.
•
Excessive foam might have occurred
and automatic foam absorption
system might have been activated
due to too much detergent usage.
Use recommended amount of detergent.
•
Machine does not switch to spinning
step when the laundry is not evenly
distributed in the drum to prevent any
damage to the machine and to its
surrounding environment.
Laundry should be rearranged and re-spun.
Programme time does not
countdown.
•
Timer may stop during water intake.
Timer indicator will not countdown until the machine takes
in adequate amount of water. The machine will wait until
there is suf
fi
cient amount of water to avoid poor washing
results due to lack of water. Timer indicator will resume
countdown after this.
•
Timer may stop during heating step.
Timer indicator will not countdown until the machine
reaches the selected temperature.
•
Timer may stop during spinning step.
Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the
laundry in the drum.
•
Machine does not switch to spinning
step when the laundry is not evenly
distributed in the drum to prevent any
damage to the machine and to its
surrounding environment.
Laundry should be rearranged and re-spun.
Programme time does not
countdown.
•
There might be an imbalance of
laundry in the machine.
Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the
laundry in the drum.
•
Machine does not switch to spinning
step when the laundry is not evenly
distributed in the drum to prevent any
damage to the machine and to its
surrounding environment.
Laundry should be rearranged and re-spun.
Troubleshooting
