30_
Built-In
Appliances
TROUBLESHOOTING GUIDE
Symptoms
Possible Cause
Solutions
Machine does not switch to
spinning step.
•
There might be an imbalance of
laundry in the machine.
Automatic unbalanced load detection system might
be activated due to the unbalanced distribution of the
laundry in the drum.
•
Machine does not switch to spinning
step when the laundry is not evenly
distributed in the drum to prevent any
damage to the machine and to its
surrounding environment.
Laundry should be rearranged and re-spun.
•
The machine will not spin if water is
not drained completely.
Check the
fi
lter and the draining hose.
•
Excessive foam might have occurred
and automatic foam absorption
system might have been activated
due to too much detergent usage.
Use recommended amount of detergent.
Washing performance is
poor: Laundry turns grey.
• Insuf
fi
cient amount of detergent was
used over a long period of time..
Use the recommended amount of detergent appropriate
for water hardness and the laundry.
•
Washing was made at low
temperatures for a long time over a
long period of time.
Select the proper temperature for the laundry to be
washed.
• Insuf
fi
cient amount of detergent is
used with hard waters.
Using insuf
fi
cient amount of detergent with hard water
causes the soil to stick on the cloth and this turns the
cloth into gray in time. It is dif
fi
cult to eliminate greying
once it happens. Use the recommended amount of
detergent appropriate for water hardness and the laundry.
•
Too much detergent is used.
Use the recommended amount of detergent appropriate
for water hardness and the laundry.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
Washing performance is
poor: Stains persist or the
laundry is not cleaned
• Insuf
fi
cient amount of detergent is
used.
Use recommended amount of detergent appropriate for
the laundry.
•
Excessive laundry was loaded in.
Do not load the machine in excess. Load with amounts
recommended in the “Programme and consumption
table”.
•
Wrong programme and temperature
were selected.
Select the proper programme and temperature for the
laundry to be washed.
•
Wrong type of detergent is used.
Use original detergent appropriate for the machine.
•
Detergent is put in the wrong
compartment.
Put the detergent in the correct compartment. Do not mix
the bleaching agent and the detergent with each other.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
Washing performance is
poor: Oily stains appeared
on the laundry.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the loading door and the drum”.
Washing performance
is poor: Clothes smell
unpleasantly.
•
Odours and bacteria layers are formed
on the drum as a result of continuous
washing at lower temperatures and/or
in short programmes.
Leave the detergent drawer as well as the loading door
of the machine ajar after each wash. Thus, a humid
environment favourable for bacteria cannot occur in the
machine.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
Troubleshooting
