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User manual HJA8501 / HJA8511
TROUBLESHOOTING GUIDE
Symptoms
Possible Cause
Solutions
Colour of the clothes is
fading.
•
Excessive laundry was loaded in.
Do not load the machine in excess.
•
Detergent in use is damp.
Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
•
A higher temperature is selected.
Select the proper programme and temperature according
to the type and soiling degree of the laundry.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
It does not rinse well.
•
The amount, brand and storage
conditions of the detergent used are
inappropriate.
Use a detergent appropriate for the washing machine and
your laundry. Keep detergents closed in an environment
free of humidity and do not expose them to excessive
temperatures
•
Detergent is put in the wrong
compartment.
If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Put the
detergent in the correct compartment.
• Pump
fi
lter is clogged.
Check the
fi
lter.
•
Drain hose is kinked.
Check the drain hose.
Laundry became stiff after
washing.
• Insuf
fi
cient amount of detergent is
used.
Using insuf
fi
cient amount of detergent for the water
hardness can cause the laundry to become stiff in time.
Use appropriate amount of detergent according to the
water hardness.
•
Detergent is put in the wrong
compartment.
If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Put the
detergent in the correct compartment.
•
Detergent might be mixed with the
softener.
Do not mix the softener with detergent. Wash and clean
the dispenser with hot water.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
Laundry does not smell like
the softener.
•
Detergent is put in the wrong
compartment.
If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this
detergent during rinsing or softener step. Wash and clean
the dispenser with hot water. Put the detergent in the
correct compartment.
•
Detergent might be mixed with the
softener.
Do not mix the softener with detergent. Wash and clean
the dispenser with hot water.
•
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please see “Cleaning
the door and the drum”.
Troubleshooting
