EN I 13
6. Troubleshooting
Malfunction
Root cause
Solving
Dirty glass
wrong fuel
Use the suggested fuel. (
chpt 3
)
low amount of air in the burn chamber
Keep the air control lever between MAX
and MID position during burning.
(chpt 4
)
low draft in the chimney
Check the conditions for burning in the
transtional peridos. (
chpt 4
)
heat exchanger is not clean
Clean the heat exchanger. (
chpt 5
)
other cause
Contact the company which installed the
fireplace.
Fire is not starting, fire is dying
wrong fuel
Use the suggested fuel. (
chpt 3
)
low amount of air in the burn chamber
Slowly move the air control lever the the
position MAX. (
chpt 4
)
low draft in the chimney
Check the conditions for burning in the
transtional peridos. (
chpt 4
)
heat exchanger is not clean
Clean the heat exchanger. (
chpt 5
)
other cause
Contact the company which installed the
fireplace.
Smoke us leaking to the living room
wrong fuel
Use the suggested fuel (
chpt 3
)
low draft in the chimney
Check the conditions for burning in the
transtional peridos.(
chpt 4
)
door is opened too fast
Follow the rules for starting the fire and
loading. (
chpt 4
)
loading wood in a wrong burning phase
Follow the rules for starting the fire and
loading. (
chpt 4
)
heat exchanger is not clean
Clean the heat exchanger. (
chpt 5
)
The wood burns too fast or the
consumption of wood is too high.
wrong fuel
Use the suggested fuel (
chpt 3
)
the suitable wood load is not respected
Use the wood load suitable for your
fireplace. (
see attachment at the end
of the brochure
)
wrong air control
Follow the rules for starting the fire and for
loading. (
chpt 4
)
door is open
Close the door fully.
There are noises from the fireplace insert
thermal expansion of the steel
During heating/cooling down the steel is
expanding and shrinking. This process
may be accompanied by random noises.
This is a natural attribute of steel which
doesn’t affect functionality. It’s not
a subject for a claim.
circular pump is starting
The noise may be caused when the water
in the excanger is fully heated and the
circular pump has started its function.
Cooling loop starts too often
the suitable wood load is not respected
Use the wood load suitable for your
fireplace. (
see attachment at the end
of the brochure
)
temperature in the accumulation tan is
too high
Stop loading the wood.
malfunction of the valve of the cooling
loop
Contact the company which installed the
fireplace.
blackout
Stop loading the wood.
water system malfunction
Contact the company which installed the
fireplace.
