HP Compaq 2000, Maintenance And Service Manual

Page 1: ...HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide ...

Page 2: ... S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for t...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...g 15 Computer major components 15 Display assembly subcomponents 19 Mass storage devices 21 Plastics kit 22 Miscellaneous parts 22 Sequential part number listing 23 4 Removal and replacement procedures 26 Preliminary replacement requirements 26 Tools required 26 Service considerations 26 Plastic parts 26 Cables and connectors 26 Drive handling 27 Grounding guidelines 27 Electrostatic discharge dam...

Page 6: ...d 63 Speakers 65 USB board 67 Power connector cable 69 Display assembly 71 System board 81 Optical drive cable 85 Fan heat sink assembly 87 Processor 93 5 Using Setup Utility BIOS and System Diagnostics 96 Starting Setup Utility BIOS 96 Updating the BIOS 96 Determining the BIOS version 96 Downloading a BIOS update 97 Using System Diagnostics 98 6 Specifications 99 Computer specifications 99 39 6 c...

Page 7: ...hat you need to know 107 Using the HP Recovery partition to recover a minimized image select models only 107 Using HP Recovery media to recover 108 Changing the computer boot order 108 Removing the HP Recovery partition 108 8 Power cord set requirements 110 Requirements for all countries 110 Requirements for specific countries and regions 111 9 Recycling 113 Battery 113 Display 113 Index 119 vii ...

Page 8: ...Hz memory speed dual core 18 W Intel Core i5 processors 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 2450M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W Intel Core i3 processors 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 3110M 2 40 GHz processor 1600 MHz memor...

Page 9: ...3 processors only Intel HM70 Express Chipset Pentium Celeron processors only Graphics UMA graphics AMD Radeon HD 7340 Graphics on models with AMD E2 1800 processor supports DirectX 11 AMD Radeon HD 7310 Graphics on models with AMD E1 1200 processor supports DirectX 11 AMD Radeon HD 6310 Graphics on models with AMD E 300 processor supports DirectX 11 AMD Radeon HD 6290 Graphics on models with AMD C...

Page 10: ... mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives 750 GB 5400 rpm 9 5 mm 640 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7 0 mm 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Serial ATA 12 7 mm tray load DVD RW and CD RW Super Multi Double Layer Combo Drive Audio video Single digital microphone HD audio Altec Lansing speakers Supports Microsoft Premium ...

Page 11: ...emory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Ports 3 pin AC power Audio in microphone Audio out headphone HDMI version 1 4 supporting 1920 1200 60Hz RJ 45 Ethernet includes link and activity lights USB 2 0 3 ports VGA Dsub 15 pin supporting 2048 1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspec...

Page 12: ...or the following batteries 6 cell 47 Whr 2 20 Ah Li ion battery Security Security cable slot Operating system Preinstalled Windows 8 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory modules 2 Optical drive WLAN module 5 ...

Page 13: ...sc tray 4 USB 2 0 ports 2 Connect optional USB devices 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deter...

Page 14: ... in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulat...

Page 15: ...computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power Front Component Description Speakers 2 Produce sound 8 Chapter 2 External component identification ...

Page 16: ... select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use 5 WLAN antenna Send and receive wireless signals to communicate with wireless local area networks WLANs The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Re...

Page 17: ...ad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 18: ...ate which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Top 11...

Page 19: ...bernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information In Windows 8 1 From the Start screen type power options 2 Click Settings and then select Power Options from th...

Page 20: ...ressed in combination with the esc key 3 Windows 8 logo key Windows 8 Returns you to the Start screen from an open app or the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows 8 applications key Windows 8 Displays options for a selected object Top 13 ...

Page 21: ...bay 4 Wireless and memory module compartment Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore comput...

Page 22: ...3 Illustrated parts catalog Computer major components Computer major components 15 ...

Page 23: ...r 685086 001 Hard Drive Hardware Kit includes 685089 001 8a Hard drive cable 8b Hard drive bracket Plastics Kit includes 689689 001 9a Hard drive compartment cover includes one captive screw secured by a C clip 9b Memory module wireless module compartment cover includes one captive screw secured by a C clip NOTE See Plastics kit on page 22 for more plastics kit spare part information 10 Optical dr...

Page 24: ...d cannot be removed Intel Core i5 processors 3 0 MB L3 cache dual core 35 W 3230M 2 60 GHz processor 711903 001 3210M 2 50 GHz processor 680645 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W 3130M 2 60 GHz processor 713163 001 3120M 2 50 GHz processor 700627 001 3110M 2 40 GHz processor 682417 001 2370M 2 40 GHz processor 677152 001 2350M 2 30 GHz processor 653340 001 2328M 2 20 GHz p...

Page 25: ... SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 5400 rpm 9 5 mm 622643 001 19 Base enclosure for use with all models For use in models without Windows 8 689674 001 For use in Windows 8 models 704016 001 20 Batte...

Page 26: ...components Item Component Spare part number 1 Display bezel For use with Compaq models 689676 001 For use with HP models 689675 001 2 Webcam microphone module VGA 685112 001 HD 703461 001 Display assembly subcomponents 19 ...

Page 27: ...ft and right hinge covers 689679 001 6 Display cable includes display panel cable and webcam microphone cable 689677 001 7 Antennas includes wireless antenna cables and transceivers 689670 001 8 Display enclosure For use with Compaq models 689673 001 For use with black HP models 689672 001 For use with blue HP models 689671 001 20 Chapter 3 Illustrated parts catalog ...

Page 28: ... 001 320 GB 5400 rpm 9 5 mm 622643 001 Hard Drive Hardware Kit includes 685089 001 2a Hard drive bracket 2b Hard drive cable 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 68...

Page 29: ...rtment cover includes one captive screw secured by a C clip Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W RC V 693711 001 Power cord 3 pin black 1 83 m for use in North America 490371 001 Rubber computer feet includes computer feet and display rubber 691221 001 Screw Kit 689691 001 Thermal pad for use with all models 651046 001 22 Chapter 3 Illustrated parts catalog ...

Page 30: ...001 640 GB 5400 rpm 9 5 mm SATA hard drive does not include hard drive cable or bracket 670691 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCIe HMC 675794 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 676785 001 Intel Pentium B970 2 30 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 677152 001 Intel Core i3 2370M 2 40 GHz proc...

Page 31: ...01 Display enclosure for use with black HP models 689673 001 Display enclosure for use with Compaq models 689674 001 Base enclosure for use in models without Windows 8 689675 001 Display bezel for use with HP models 689676 001 Display bezel for use with Compaq models 689677 001 Display cable includes display panel cable and webcam microphone cable 689678 001 Power connector cable 689679 001 Hinges...

Page 32: ...Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 700628 001 Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 703461 001 Webcam microphone module HD 704016 001 Base enclosure for use in models with Windows 8 711903 001 Intel Core i5 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713023 501 System board for use only with models with Windows 8 Standard and...

Page 33: ...sembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage...

Page 34: ...ing guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or oth...

Page 35: ...floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 28 Chapter 4 Removal and replacement procedures ...

Page 36: ...und and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive ...

Page 37: ... between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static...

Page 38: ... the front of the computer Serial number s n 2 This is an alphanumeric identifier that is unique to each product Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 4 This number describes the duration in years of the warranty p...

Page 39: ... notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models Non Windows 8 models 32 Chapter 4 Removal and replacement procedures ...

Page 40: ...Spare part number Rubber computer feet 685103 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below Component replacement procedures 33 ...

Page 41: ...e power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it 3 from the computer To insert the battery 1 Align the tabs on t...

Page 42: ...el webcam microphone module and display panel while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unp...

Page 43: ...4 Remove the display bezel 3 36 Chapter 4 Removal and replacement procedures ...

Page 44: ...e module a Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel and hinges to the enclosure and then tilt the display panel 2 away from the enclosure as far as possible Component replacement procedures 37 ...

Page 45: ...b Disconnect the module cable from the module 38 Chapter 4 Removal and replacement procedures ...

Page 46: ...c Remove the webcam microphone module The module is attached to the display enclosure with double sided tape Component replacement procedures 39 ...

Page 47: ...inges to the display panel and then tilt the display panel down 2 until it rests on the computer b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel 40 Chapter 4 Removal and replacement procedures ...

Page 48: ...t is secured to the back of the display panel with adhesive material and then remove the display panel 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel Component replacement procedures 41 ...

Page 49: ...nsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer...

Page 50: ...ore information about the Plastics Kit see Plastics kit on page 22 2 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts...

Page 51: ...OTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 4 Removal and replacement procedures ...

Page 52: ... connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the memory module wireless module compartment cover see WLAN module on page 42 To remove a memory module 1 Flip up the Mylar sheet protecting the memory module compartment ...

Page 53: ...3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 46 Chapter 4 Removal and replacement procedures ...

Page 54: ...t 685089 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging t...

Page 55: ...information about the Plastics Kit see Plastics kit on page 22 2 Disconnect the hard drive cable 1 from the system board 3 Lift the hard drive 2 out of the hard drive bay 4 Turn over the hard drive then disconnect the hard drive cable 1 from the hard drive 5 Pull the sides of the hard drive bracket 2 out and away from the hard drive 48 Chapter 4 Removal and replacement procedures ...

Page 56: ...6 Remove the hard drive 3 from the bracket Reverse this procedure to reassemble and install the hard drive Component replacement procedures 49 ...

Page 57: ...ugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the memory module wireless module compartment cover see WLAN module on page 42 6 Remove the hard drive compartment cover see Hard drive on page 47 To remove the RTC battery Insert a screwdriver or similar small tool between the battery and the clip that...

Page 58: ...ether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the memory module wirel...

Page 59: ...on the rear of the optical drive position the optical drive with the rear panel toward you 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 52 Chapter 4 Removal and replacement procedures ...

Page 60: ...llow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the b...

Page 61: ... and secure the computer on its left side with the bottom toward you and then partially open the computer 3 Using a flat bladed screwdriver or similar tool push the tabs of the 4 keyboard clips 1 that are visible inside the battery bay towards the rear of the computer to loosen the keyboard 54 Chapter 4 Removal and replacement procedures ...

Page 62: ... the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest Component replacement procedures 55 ...

Page 63: ...ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures ...

Page 64: ...nnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 5...

Page 65: ...PM2 5 6 0 screws that secure the top cover to the computer 3 Remove the four Phillips PM1 6 2 0 screws 1 and the Phillips PM2 0 3 0 screw 2 that secure the top cover to the computer 58 Chapter 4 Removal and replacement procedures ...

Page 66: ...mputer 5 Turn the computer right side up with the front toward you and then open the computer 6 Release the ZIF connectors to the power button board cable 1 and the TouchPad button board cable 2 and then disconnect the cables from the system board Component replacement procedures 59 ...

Page 67: ... the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the top cover 60 Chapter 4 Removal and replacement procedures ...

Page 68: ...the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 To remove the power button board 1 Turn the top ...

Page 69: ...4 Remove the power button board and cable 3 Reverse this procedure to install the power button board and cable 62 Chapter 4 Removal and replacement procedures ...

Page 70: ...om the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 To remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillip...

Page 71: ...TouchPad button board cable 4 from the opening in the top cover and then remove the TouchPad button board 5 Reverse this procedure to install the TouchPad button board 64 Chapter 4 Removal and replacement procedures ...

Page 72: ...mputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 To remove the speaker...

Page 73: ...3 Remove the speakers 4 Reverse this procedure to install the speakers 66 Chapter 4 Removal and replacement procedures ...

Page 74: ...er cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 To remove the USB board 1 Release the ZIF connector 1 t...

Page 75: ...3 Remove the USB board 3 Reverse this procedure to install the USB board 68 Chapter 4 Removal and replacement procedures ...

Page 76: ...cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components Memory module wireless module compartment cover see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 To remove the power connector cable 1 Disconnect the power...

Page 77: ...4 Remove the power connector cable 4 Reverse this procedure to install the power connector cable 70 Chapter 4 Removal and replacement procedures ...

Page 78: ...overs 685083 001 Display enclosure for use in charcoal includes Mylar screw covers 685756 001 Display enclosure for use in black models includes Mylar screw covers 713529 001 Hinge covers includes Mylar screw covers 685088 001 Hinges includes Mylar screw covers 685090 001 HP TrueVision HD webcam microphone module 694747 001 HP VGA webcam microphone module 685112 001 Rubber display bumpers 685102 0...

Page 79: ...les from the clips 2 built into the base enclosure NOTE Models may have either one or two antennas installed CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the five Phillips PM2 5 6 0 screws 1 that secure the display assembly to the computer 72 Chapte...

Page 80: ...e the two Mylar screw covers 1 and the two Phillips PM2 5 4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit b Flex the inside edges of the top edge 3 the left and right edges 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 73...

Page 81: ...crophone module a Position the display assembly with the top edge toward you b Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel to the enclosure c Tilt the display panel 2 up 74 Chapter 4 Removal and replacement procedures ...

Page 82: ...d Disconnect the module cable 3 from the module Component replacement procedures 75 ...

Page 83: ...ophone module The module is attached to the display enclosure with double sided tape 3 To remove the hinge covers a Position the display assembly with the bottom edge toward you 76 Chapter 4 Removal and replacement procedures ...

Page 84: ...move the top hinge covers 2 c Remove the two Phillips PM2 0 3 0 screws 1 that secure the side hinge covers to the display enclosure and then remove the side hinge covers 2 4 To remove the display panel cable and hinges a Position the display assembly with the top edge toward you Component replacement procedures 77 ...

Page 85: ...from the enclosure c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable d Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel 78 Chapter 4 Removal and replacement procedures ...

Page 86: ...ded tape NOTE Some models may only have one antenna transceiver c Release the wireless antenna cables from the clips 2 built into the display enclosure d Remove the wireless antenna cables and transceivers 3 NOTE Models may have either one or two antennas installed 6 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers...

Page 87: ...Reverse this procedure to reassemble and install the display assembly 80 Chapter 4 Removal and replacement procedures ...

Page 88: ...udes replacement thermal materials For use in models without Windows 8 694693 001 For use in models with Windows 8 Standard 694693 501 For use in models with Windows 8 Professional 694693 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory includes replacement thermal materials For use in models ...

Page 89: ...computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 34 5 Remove the following components WLAN mod...

Page 90: ...oard and cannot be removed or replaced To remove the system board 1 Close the computer turn it upside down and then disconnect the optical drive connector cable from the system board 2 Turn the computer back over open it and then remove the two Phillips PM2 5 4 0 screws 1 that secure the system board to the base enclosure Component replacement procedures 83 ...

Page 91: ...he system board 3 NOTE A thermal pad services a component on the bottom of the system board Replacement thermal material is included with all system board spare part kits Reverse this procedure to install the system board 84 Chapter 4 Removal and replacement procedures ...

Page 92: ...he AC adapter from the computer 4 Remove the battery see Battery on page 34 and then remove the following components WLAN module see WLAN module on page 42 Hard drive see Hard drive on page 47 Keyboard see Keyboard on page 53 Top cover see Top cover on page 57 Speakers see Speakers on page 65 USB board see USB board on page 67 Power connector cable see Power connector cable on page 69 Display asse...

Page 93: ...3 Release the optical drive cable from the clips 4 built into the base enclosure Reverse this procedure to install the optical drive cable 86 Chapter 4 Removal and replacement procedures ...

Page 94: ...ion power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throu...

Page 95: ...m board 4 Remove the fan heat sink assembly 4 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an AMD processor NOTE The following illustration sh...

Page 96: ... The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory Component replacement procedures 89 ...

Page 97: ...e the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor 90 Chapter 4 Removal and replacement procedures ...

Page 98: ...hics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory Com...

Page 99: ...rmal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly 92 Chapter 4 Removal and replacement procedures ...

Page 100: ...ntel Pentium processors 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713164 001 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 700628 001 B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 692428 001 B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W 676785 001 B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W 664662 001 B950 2 10 GHz processor 2 0 MB L3 cache dual...

Page 101: ...oard on page 53 Top cover see Top cover on page 57 Speakers see Speakers on page 65 USB board see USB board on page 67 Power connector cable see Power connector cable on page 69 Display assembly see Display assembly on page 71 System board see System board on page 81 Fan heat sink assembly see Fan heat sink assembly on page 87 To remove the processor 1 Use a flat bladed screw driver 1 to turn the ...

Page 102: ...hen remove it NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 95 ...

Page 103: ...sions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installe...

Page 104: ...d this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you...

Page 105: ...ng properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc 98 Chapter 5 Using Setup Utility BIOS and System Diagnostics ...

Page 106: ... A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The ...

Page 107: ...re or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance R G B 0 03 Color gamut 60 typical 100 Chapter 6 Specifications ...

Page 108: ...security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 2 0 ms 3 0 ms 1 5 ms Average read write 11 ms 12 ms 13 ms 13 ms Maximum 14 ms 22 ms 24 ms 24 ms Logical blocks 1 465 149 168 1 250 263 728 976 773 168 625 142 448 Disk rotational speed 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage cap...

Page 109: ... even back to the original factory state all with simple steps This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help an...

Page 110: ...r you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music ...

Page 111: ...n external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected ...

Page 112: ...mation settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 106 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and ...

Page 113: ... and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this sect...

Page 114: ...u need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be...

Page 115: ...then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 108 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the comp...

Page 116: ...zed image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 103 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 109 ...

Page 117: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 118: ...ark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Requirements for specific countries and...

Page 119: ... 0 75mm2 or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and indi...

Page 120: ...ended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling infor...

Page 121: ...hat secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 114 Chapter 9 Recycling ...

Page 122: ...ssembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame Display 115 ...

Page 123: ...splay panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 116 Chapter 9 Recycling ...

Page 124: ...el upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Display 117 ...

Page 125: ...ws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 118 Chapter 9 Recycling ...

Page 126: ...nents bottom 14 display 9 front 8 left side 7 right side 6 top 10 computer feet locating 33 spare part number 25 computer major components illustrated 15 computer reset 106 computer specifications 99 connectors service considerations 26 D deleted files restoring 105 Digital Media Slot identifying 7 display assembly illustrated 16 removing 35 71 display assembly subcomponents illustrated 19 removin...

Page 127: ...al display switch identifying 9 internal microphone identifying 9 J jacks audio in microphone 7 audio out headphone 7 network 7 RJ 45 network 7 K keyboard illustrated 16 product description 4 removing 53 spare part number 25 keys action 13 esc 13 fn 13 L lights AC adapter 6 caps lock 11 hard drive 8 optical drive 6 power 8 11 TouchPad 10 webcam 9 wireless 11 M mass storage devices illustrated 21 p...

Page 128: ...4 power requirements 4 processor 1 product name 1 security 5 serviceability 5 video 3 wireless 3 product name 1 R recovery 105 106 discs 104 108 HP Recovery Manager 107 media 108 starting 108 supported discs 104 system 107 USB flash drive 108 using HP Recovery media 104 recovery media creating 103 creating using HP Recovery Manager 104 recovery partition 107 removing 108 recycle computer 105 106 r...

Page 129: ...video product description 3 W webcam light identifying 9 webcam identifying 9 webcam microphone cable illustrated 20 removing 77 spare part number 24 webcam microphone module illustrated 19 removing 37 74 spare part number 23 25 Windows backup 103 File History 103 105 Refresh 105 106 reinstall 105 106 remove everything and reinstall option 106 reset 106 restoring files 105 system restore point 103...