Service and Support
HP Technology Services
HP Technology Services offers you technical consultants and support expertise to solve your most
complex infrastructure problems. We help keep your business running, boost availability, and avoid
downtime.
Protect your business beyond warranty with HP Care Pack Services
When you buy HP Options, it's also a good time to think about what level of service you may need. HP Care
Pack services provide total care and support expertise with committed response choices designed to meet
your IT and business need.
HP Foundation Care services deliver scalable support-packages for HP industry-standard servers and
software. You can choose the type and level of service that is most suitable for your business needs. New
to this portfolio is HP Collaborative Support. If you are running business critical environments, HP offers
Proactive Care or Critical Advantage. These services help you deliver high levels of application availability
through proactive service management and advanced technical response.
Here is the support service recommendation from the Foundation Care and Proactive Care portfolio. For
customized support service solution, HP can work with you to tailor a service solution for your unique
support requirements using broader services portfolio of Foundation Care and Proactive Care.
HP Support Center
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile App
*
allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
*HP Support Center Mobile App is subject to local availability
Parts and materials
HP will provide HP-supported replacement parts and materials necessary to maintain the covered
hardware product in operating condition, including parts and materials for available and recommended
engineering improvements. Supplies and consumable parts will not be provided as part of this service;
standard warranty terms and conditions apply. Parts and components that have exceeded their maximum
supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating
manual or the technical product data sheet will not be provided, repaired or replaced as part of this
service.
For more information
To learn more on services for HP ESSN Options, please contact your HP sales representative or HP
Authorized Channel Partner. Or visit:
http://www.hp.com/go/HPQO
QuickSpecs
HP 11000 G2 Series Racks
Service and Support
DA - 14546 Worldwide — Version 4 — December 9, 2013
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