HP 11at-nb000, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...eatures may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ... 15 Tools required 15 Service considerations 15 Plastic parts 15 Cables and connectors 15 Drive handling 15 Workstation guidelines 16 Electrostatic discharge information 16 Generating static electricity 17 Preventing electrostatic damage to equipment 17 Personal grounding methods and equipment 18 Grounding the work area 18 Recommended materials and equipment 18 Packaging and transporting guideline...

Page 6: ...alling the Chromebook Recovery Utility 41 Creating recovery media 42 Recovering the Chrome operating system 42 Setting up your computer after a reset or recovery 42 Erase and reformat the recovery media 42 7 Specifications 43 Computer specifications 43 29 5 cm 11 6 in display specifications 43 8 Power cord set requirements 45 Requirements for all countries 45 Requirements for specific countries an...

Page 7: ...tiMedia Controller eMMC v5 0 configurations 32 GB 16 GB Audio and video HP Webcam HD camera indicator LED USB 2 0 HD BSI sensor f2 4 Dual speakers HD Audio 1280 720 by 30 frames per second Single microphone with appropriate software echo cancellation noise suppression Wireless Integrated Wireless options with dual antennas M 2 PCIe Intel Dual Band Wireless AC 7265 802 11 AC 2 2 Wi Fi Bluetooth 4 2...

Page 8: ...board Touchpad Clickpad Multitouch gestures enabled Taps enabled as default Power requirements Battery 2 cell 47 Whr long life AC adapter 45 W USB Type C straight type nPFC Power cord C5 1 m Security Kensington Nano Security Lock H1 Secure Microcontroller Operating system Google Chrome 64 Serviceability End user replaceable part AC adapter 2 Chapter 1 Product description ...

Page 9: ...risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 microSD memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold th...

Page 10: ... Type C connector providing DisplayPort output NOTE Cables adapters or both purchased separately may be required Left side Use the illustration and table to identify the components on the left side of the computer Table 2 2 Left side components and their descriptions Component Description 1 Nano security cable slot Attaches an optional security cable to the computer NOTE The security cable is desi...

Page 11: ...ential components such as antennas cameras and microphones Table 2 3 Display components and their descriptions Component Description 1 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Camera light On The camera is in use 3 Camera Allows you to video chat record video and record still images NOTE Camera functions vary depending on the camera h...

Page 12: ...he Regulatory Safety and Environmental Notices that applies to your country or region Bottom Identify the bottom component Table 2 4 Bottom component and its description Component Description Speakers 2 Produce sound Keyboard area Keyboards can vary by language Touchpad components Identify the touchpad components 6 Chapter 2 Components ...

Page 13: ... Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen Button Identify the computer button Keyboard area 7 ...

Page 14: ... power button down for at least 10 seconds to turn off the computer Special keys Identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Activates certain computer functions when pressed in combination with other keys such as Tab or Shift 2 Action keys Execute frequently used system functions 3 Power button When the computer is off press the button t...

Page 15: ...he service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this information before you contact support Your service label information order may vary by country and might not include the wording M...

Page 16: ...10 Chapter 2 Components ...

Page 17: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Page 18: ...not available as a spare part 4 Speakers L14920 001 5 Battery 917725 855 6 WLAN module 901229 855 7a USB board L14923 001 7b USB board cables available in the Cable Kit L14906 001 8 System board includes integrated processor and eMMC memory 32 GB eMMC memory L15851 001 16 GB eMMC memory L15850 001 9 Heat sink not available as a spare part 10 Bottom cover M01187 001 Display assembly subcomponents T...

Page 19: ...panel bracket not available as a spare part 4 Display panel Nontouch L99858 001 Touch L99859 001 5 Display cable Nontouch L99853 001 Touch L99852 001 6 Display hinges right and left M01188 001 7 Camera cable included in Cable Kit L14906 001 8 Antennas and cables L52273 001 9 Display back cover includes antennas L99850 001 Display assembly subcomponents 13 ...

Page 20: ...apters 45 W nPFC USB Type C L43407 001 Screw Kit L99854 001 Rubber Kit includes camera module rubber and touchpad backet rubber L20220 001 Cable Kit includes camera cable touchpad cable and USB board cables L14906 001 Power cords C5 1 0 m Denmark L19360 001 Europe L19361 001 North America L19367 001 United Kingdom L19373 001 14 Chapter 3 Illustrated parts catalog ...

Page 21: ...event damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or sea...

Page 22: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 23: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 24: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 25: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 26: ...20 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 27: ...he parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 15 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Sleep turn t...

Page 28: ...isassembly on page 21 Remove the keyboard top cover 1 Remove the two Phillips M2 5 8 7 screws 1 that secure the bottom cover to the computer 2 Remove the six Phillips M2 5 6 6 screws 2 that secure the bottom cover to the computer 3 Turn the computer right side up with the front toward you and then open the computer 4 Use a nonmarking nonconductive tool 1 to separate the front edge of the keyboard ...

Page 29: ...touchpad cable is included in the Cable Kit spare part number L14906 001 and includes double sided adhesive Table 5 2 Touchpad cable description and part number Description Spare part number Touchpad cable L14906 001 Before removing the touchpad cable follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the keyboard top cover Keyboard top cover ...

Page 30: ...06 001 and includes double sided adhesive Table 5 3 Touchpad description and part number Description Spare part number Touchpad M03968 001 Before removing the touchpad follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the keyboard top cover Keyboard top cover on page 21 Remove the touchpad 1 Position the keyboard top cover upside down with th...

Page 31: ...e product Do not puncture twist or crack the battery Do not cause an external puncture or rupture to the battery They can cause a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stack...

Page 32: ...emoving a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before you remove the battery Remove the battery 1 Release the tape 1 that secures the battery cable connector to the system board 2 Disconnect the battery cable from the system board 2 3 Remove the two Phillips M2 0 ...

Page 33: ...ss module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on pag...

Page 34: ...AN module 1 Aux terminal 3 If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Speakers To remove the speakers use this procedure and illustration 28 Chapter 5 Removal and replacement procedures for authorized service provider p...

Page 35: ...25 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cable 2 from the retention channel retention clips built into the bottom cover 3 Remove the two Phillips M2 0 4 1 screws 3 that secure the speakers to the bottom cover 4 Remove the speakers from the computer 4 Reverse this procedure to install the speakers USB board To remove the USB board use this ...

Page 36: ...ure the USB board to the computer 3 Remove the bracket 3 4 Remove the USB board 4 Reverse this procedure to install the USB board System board To remove the system board use these procedures and illustrations Table 5 8 System board descriptions and part numbers Description Spare part number System board includes integrated Intel Celeron N3350 processor 4 GB of system memory and eMMC memory 32 GB e...

Page 37: ...rd see Display assembly on page 33 This step provides access to the tape under the hinge Remove the system board 1 Disconnect the following cables from the system board Two USB cables ZIF 1 Camera cable 2 Adhesive strip 3 and display cable 4 Speaker cable 5 2 Remove the six Phillips M2 0 4 1 screws 1 that secure the system board to the computer 3 Remove the system board bracket 2 4 Lift the left e...

Page 38: ...not available as a spare part Before removing the heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 21 2 Remove the keyboard top cover Keyboard top cover on page 21 3 Disconnect the battery cable from the system board see Battery on page 25 4 Remove the system board System board on page 30 Remove the heat sink 1 Position the system board upside...

Page 39: ...sink is removed Thermal paste is used on the system board 1 and on the heat sink component that services it 2 Reverse this procedure to install the heat sink Display assembly To remove and disassemble the display assembly use these procedures and illustrations Before removing the display panel follow these steps Component replacement procedures 33 ...

Page 40: ...labeled 2 AUX connects to the WLAN module Aux terminal 2 Disconnect the camera cable 2 from the system board 3 Release the cable from the retention clips 3 and routing channels built into the bottom cover 4 Release the adhesive strip 4 that secures the display cable to the system board 5 Disconnect the display cable 5 from the system board 6 Release the display cable from the retention clips 6 and...

Page 41: ...el bottom edge Use caution when releasing the display bezel bottom edge Failure to follow this caution can result in personal injury or damage to the display bezel c Release the bottom edge of the display bezel 4 from the display assembly d Remove the display bezel 5 9 If you need to remove the camera module a Release the camera module 1 from the adhesive that secures it to the display back cover ...

Page 42: ...emove the six Phillips M2 0 2 8 screws 1 that secure the display panel and display panel bracket to the display back cover b Remove the display panel bracket 2 c Lift the top edge of the display panel 3 and swing it up and forward until it rests upside down on the computer 36 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...e as the following spare part numbers L99858 001 Nontouch panel L99859 001 Touch panel 11 If you need to remove the display back cover remove the six Phillips M2 0 2 9 broad head screws 1 that secure the back cover to the display hinges and then remove the back cover 2 Note the routing of the cables near the left hinge 3 The display back cover is available as spare part number L99850 001 Component...

Page 44: ...rt numbers L99852 001 Touch panel L99853 001 Nontouch panel 13 If you need to remove the hinges from the display back cover a Remove the four Phillips M2 5 4 9 screws 1 that secure the hinges to the computer b Release the hinges 2 by sliding them toward the inside of the computer c Remove the display hinges 3 The display hinges are available as spare part number M01188 001 38 Chapter 5 Removal and...

Page 45: ...cables from the clips along the left and top of the display back cover 1 b Peel the antennas from the cover to remove them 2 The antennas are available as spare part number L52273 001 Reverse this procedure to reassemble and replace the display assembly Component replacement procedures 39 ...

Page 46: ...40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ... any data synced to your Google Drive storage are not affected by a system recovery NOTE For more information about performing a system recovery on your computer go to http www support google com Before beginning the recovery process you need the following A USB flash drive or SD memory card with a capacity of 4 GB or greater All data is erased from this storage device when the recovery media is c...

Page 48: ...perform the initial setup process For details on setting up the computer go to http www support google com Erase and reformat the recovery media During the process of creating recovery media the USB flash drive or SD memory card is formatted for use as a recovery tool After you recover your computer you will need to erase the recovery media if you want to reuse your USB flash drive or SD memory ca...

Page 49: ...perating voltage and current 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits fo...

Page 50: ...ons continued Metric U S Resolution 1366 768 HD Surface treatment Antiglare nontouch Brightview touch Brightness 220 nits Viewing angle SVA nontouch UWVA touch Backlight WLED Display panel interface eDP 44 Chapter 7 Specifications ...

Page 51: ...wer cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an E...

Page 52: ...ance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size P...

Page 53: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 47 ...

Page 54: ...48 Chapter 9 Recycling ...

Page 55: ...part number 12 E electrostatic discharge ESD 15 16 preventing damage 15 16 17 erase and reformat recovery media removal 42 esc key identifying keys esc 8 F factory reset 41 frecovering Chrome operating system 42 G grounding methods 15 16 18 guidelines packaging 15 19 transporting 15 19 workstation 15 16 H hard drive specifications 43 heat sink removal 32 spare part numbers 32 hinge illustrated 12 ...

Page 56: ...removal 28 spare part number 11 spare part numbers 28 special keys using 8 specifications computer 43 display 43 hard drive 43 static electricity 15 16 17 system board illustrated 11 removal 30 spare part number 11 spare part numbers 30 T top cover keyboard illustrated 11 spare part number 11 touchpad illustrated 11 removal 24 spare part number 11 spare part numbers 24 touchpad cable removal 23 sp...