HP 15-cx0000, Maintenance And Service Manual

Page 1: ...HP Pavilion Gaming Laptop Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...on April 2018 Document Part Number L15546 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft c...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...onents 19 Mass storage devices 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Authoriz...

Page 6: ...sion 69 Downloading a BIOS update 70 7 Backing up restoring and recovering 71 Creating recovery media and backups 71 Using HP Recovery media select products only 71 Using Windows tools 72 Using the HP Cloud Recovery Download Tool select products only 73 Restore and recovery 73 Recovering using HP Recovery Manager 73 What you need to know before you get started 73 Using the HP Recovery partition se...

Page 7: ...e or number select products only 79 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 80 Downloading Remote HP PC Hardware Diagnostics UEFI 80 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version 80 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 80 Customizing Remote HP PC Hardware Diagnostics UEFI settings 80 9 Specifications...

Page 8: ...viii ...

Page 9: ...GTX 1050 with 4096 MB or 2048 GB of dedicated video memory MD Radeon RX 560X with 2048 MB of dedicated video memory Nvidia GTX1050Ti with 4096 MB of dedicated video memory Support HD Decode DX12 and HDMI Supports Optimus Support GPS GPU Performance Scaling Panel 39 6 cm 15 6 in white light emitting diode WLED Full high definition FHD anti glare 1920 1080 SVA slim eDP typical brightness 220 nits FH...

Page 10: ...0 rpm hard drive 128 GB PCIe NVMe TLC M 2 solid state drive 2 TB 5400 rpm 128 GB PCIe NVMe TLC M 2 solid state drive 1 TB 7200 rpm Camera mic HP Wide Vision HD camera indicator LED USB 2 0 HD BSI sensor f2 0 WDR 88 WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression HP Wide Vision FHD IR Camera indicator LED 2x...

Page 11: ...z RJ 45 Ethernet USB 3 1 Gen1 Type A ports 3 USB 3 1 Gen1 Type C port support data transfer DisplayPort 1 2 out up to 4096 2304 60Hz HP Sleep Charge AC Smart Pin adapter plug Headphone line out and microphone line in combo jack Keyboard pointing devices Keyboard Full size backlit 3 coat paint island style keyboard with numeric keypad 8750H 8300H processors Full size 2 coat paint island style keybo...

Page 12: ...ndows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus QVC Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Plus Web Kiosk Windows 10 Home 64 QVC Windows 10 Home 64 Single Language Windows 10 Home 64 Singl...

Page 13: ...us lights Connects a network cable White The network is connected Amber Activity is occurring on the network 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or ...

Page 14: ...urity cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 3 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive 4 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a ca...

Page 15: ...TE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To acces...

Page 16: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 17: ... shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 18: ...is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the ...

Page 19: ...sed system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keyboard 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad...

Page 20: ...stem For example if a monitor is connected to the computer repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on select products only NOTE To conserve battery power turn off this feature Plays the previous track of an audio CD or the previous sec...

Page 21: ...also referred to as the wireless button NOTE A wireless network must be set up before a wireless connection is possible Bottom Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Page 22: ...kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory information about the computer Wirel...

Page 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 24: ... thermal grease NOTE The power button board cable is available using spare part number L20352 001 Acid green L20342 001 Ultra violet L20343 001 Ghost white L20344 001 4 Audio board NOTE The audio board cable is available using spare part number L20328 001 For use in models with 8300H 8750H processors L20326 001 For use in models with 8250U 8550U processors L20327 001 5 TouchPad board NOTE The Touc...

Page 25: ...ssor and GeForce GTX 1050 Ti graphics controller with 4 GB of memory L20300 xx1 Intel Core i7 8750H processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20296 xx1 Intel Core i5 8300H processor and Radeon RX 560 graphics controller with 2 GB of memory L20303 xx1 Intel Core i5 8300H processor and GeForce GTX 1050 Ti graphics controller with 4 GB of memory L20301 xx1 Intel Core i5 ...

Page 26: ...1 128 GB SATA 3 L21750 001 Optane memory module 16 GB L21753 001 21 WLAN module Realtek RTL8822BE 802 11 ac 2x2 WiFi Bluetooth 4 2 Combo Adapter MU MIMO supported 924813 855 Intel Dual Band Wireless AC 9560 802 11 AC 2x2 WiFi Bluetooth 5 0 Combo Adapter non vPro MU MIMO supported L22634 005 22 Rubber Feet Kit Acid green L20321 001 Ultra violet L20322 001 Ghost white L20323 001 23 Bottom cover For ...

Page 27: ...onents Item Component Spare part number 1 Display bezel For use in models with a standard HD camera L20309 001 For use in models with an IR camera L20310 001 Display enclosure support brackets Display assembly subcomponents 19 ...

Page 28: ...includes display panel adhesive kit and display enclosure gaskets FHD SVA L20359 001 FHD UWVA 144 Hz L20360 001 FHD UWVA 60 Hz L20361 001 UHD L20358 001 11 Antennas dual includes thermal pads and grease L20346 001 Display cable includes display panel adhesive 12 For use in models with an FHD display and IR FHD camera L20355 001 12 For use in models with an UHD display and IR FHD camera L20357 001 ...

Page 29: ...7200 rpm 766457 858 1 TB 5400 rpm 762990 006 Miscellaneous Kit includes WLAN Mylar and hard drive cover Mylar not illustrated L29160 001 2 Hard drive connector cable L20324 001 3 Hard drive bracket L20325 001 4 Solid state drive M 2 256 GB PCIe L21752 001 128 GB PCIe L21751 001 128 GB SATA 3 L21750 001 Optane memory module 16 GB L21753 001 Mass storage devices 21 ...

Page 30: ...blic of China L21930 001 For use in South Korea L22328 001 For use in Taiwan L22329 001 For use in Thailand L22326 001 For use in the United Kingdom L22320 001 Power cord C13 1 meter For use in Australia L22339 001 For use in Argentina L22104 001 For use in Chile L22103 001 For use in Europe L22333 001 For use in India L22343 001 For use in Italy L22103 001 For use in Japan L22344 001 For use in N...

Page 31: ... use on system board components serviced by the heat sink L23785 001 RJ 45 support bracket L29261 001 Miscellaneous Kit includes WLAN Mylar and hard drive cover Mylar L29160 001 Screw Kit L20769 001 USB C to USB A adapter 914936 001 HP HDMI to VGA adapter 701943 001 Miscellaneous parts 23 ...

Page 32: ...24 Chapter 3 Illustrated parts catalog ...

Page 33: ... during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with ...

Page 34: ...ture determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An...

Page 35: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 36: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 37: ...d location during removal and replacement Display subcomponents bezel panel camera NOTE Display assemblies are spared at the subcomponent level only This section illustrates how to remove the display bezel display panel and camera module without removing the display from the computer Display assembly on page 64 illustrates removing display subcomponents that require that you remove the display ass...

Page 38: ...with the top edge toward you b Disconnect the cable 1 from the camera module c Pry up to disengage the camera module from the adhesive that secures it to the display 2 4 To remove the infrared IR camera module 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...ay 2 5 To remove the IR camera board and or HD camera board a Position the display assembly with the top edge toward you b Disconnect the cable from the ZIF connector outside of the board 1 and disconnect the cable from the connector on the inside of the board 2 c Pry up to disengage the board from the adhesive that secures it to the display 3 6 To remove the display panel Component replacement pr...

Page 40: ... to the bottom of the enclosure c Remove the cover plates 1 and the display brackets 2 d The panel is secured to the display enclosure with long strips of tape Pull the tape out from under each side of the display panel 1 NOTE You have to pull on the tape multiple times before it is completely removed 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ... following illustration to determine tape installation location when replacing the panel Position the top of the adhesive at the right angle marks 1 place the adhesive on the display enclosure 2 and then remove the paper from the adhesive 3 Component replacement procedures 33 ...

Page 42: ...of the panel h On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 2 and then disconnect the cable 3 i Remove the display panel from the display enclosure 4 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...I gaskets 1 and cover gaskets 2 as shown in the following image NOTE The gaskets are included in the raw display panel spare parts kits Reverse this procedure to reassemble and install the display assembly components Component replacement procedures 35 ...

Page 44: ...f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the bottom cover 1 Position the computer upside down with the front toward you 2 Remove th...

Page 45: ...ying near the middle of the computer near the display and work around to separate the bottom cover from computer 1 and then remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 37 ...

Page 46: ...nal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 To remove the rubber feet 1 Position the bottom cover so you can access the inside 2 From the inside of the bottom cover use a thin tool to push through the hol...

Page 47: ...omputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 To remove the battery 1 Remove the three Phillips PM2 0 5 0 screws 1 that secure the battery to the computer 2 Lift the battery up near the connector 2 and then remove the battery from the computer 3 Reverse this procedure to insta...

Page 48: ...40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...ou are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remo...

Page 50: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 To remove a memory module 1 Spread the retaining tab...

Page 52: ...the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Reverse this procedure to install a memory module IMPORTANT If only one memory module is installed it must be installed in the bottom slot 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...her the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see...

Page 54: ...urn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 Remove the Optane memor...

Page 55: ...ter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on p...

Page 56: ...he hard drive 1 5 Remove the four Phillips M3 0 3 0 screws 2 that secure the bracket to the hard drive 6 Pull the bracket away from the sides of the hard drive to remove it 3 Reverse this procedure to reassemble and install the hard drive 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 To remove the card reader board 1 Disconnect the cable from the ZIF connector on the car...

Page 58: ... side of the computer Before removing the fan assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then u...

Page 59: ...5 Remove the fans from the computer 5 Reverse this procedure to install the fans Component replacement procedures 51 ...

Page 60: ...g the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the compu...

Page 61: ...terial from the system board components 1 3 and the associated surfaces of the heat sink 2 4 Replacement thermal material is included with the heat sink and system board spare part kits Reverse this procedure to install the heat sink Component replacement procedures 53 ...

Page 62: ...t and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 To remove the TouchPad board 1 Disconnect the cable from the ZIF connector on the TouchPad board 1 2 Remove the four Phillips M2 0 3 5 screws 2 that secure the bracket to the computer and the lift ...

Page 63: ...s connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 To remove the USB board and security bracket 1 Disconnect the larger system ...

Page 64: ... board up and pull it away from the side of the computer to remove it 6 Reverse this procedure to install the USB board and security bracket 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...ices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 To remove the audio board 1 Disconnect the cable from the audio board ZIF...

Page 66: ...it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 7 Remov...

Page 67: ...3 Remove the power button board from the computer 3 Reverse this procedure to install the power button board and cable Component replacement procedures 59 ...

Page 68: ... memory L20295 xx1 Intel Core i5 8550U processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20298 xx1 Intel Core i5 8250U processor and GeForce GTX 1050 graphics controller with 2 GB of memory L20297 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut i...

Page 69: ...board cable ZIF 5 Display cable ZIF 6 Speaker cable 2 Remove the eight Phillips M2 0 3 0 screws 1 that secure the system board to the computer 3 Remove the Phillips M2 0 5 0 screw 2 that secures the system board to the computer Component replacement procedures 61 ...

Page 70: ...n disconnect the USB board cable 2 and the card reader board cable 3 from the ZIF connectors underneath the system board Reverse this procedure to install the system board 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 7 Remove the fans see Fans on page 50 8 Remove the system board see System board on page 60 To remove the speakers 1 Remove the Phillips broa...

Page 72: ... the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 36 5 Remove the battery see Battery on page 39 6 Remove the hard drive see Hard drive on page 47 7 Remove the fan assembly see Fans on page 50 8 Remove the system board see System board on page 60 To remove the di...

Page 73: ...rews 1 that secure each hinge to the display enclosure b Remove the display hinges 2 3 To remove the wireless antennas an cables release the cables from the clips built into the side of the display enclosure and then remove the antennas and cables Component replacement procedures 65 ...

Page 74: ...ble from the clips built into the side of the display enclosure and then remove the cable from the display enclosure Models with an IR camera Models with an HD camera 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...a cable routing path 2 Antenna cable routing path 6 If replacing the display enclosure be sure that the subcomponents including the camera microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 67 ...

Page 76: ...n ghost white models with 8250U 8550U processors with a backlight L21412 xxx Top cover keyboard for use in acid green models with 8300H 8750H processors with a backlight L20671 xxx Top cover keyboard for use in ultra violet models with 8300H 8750H processors with a backlight L20672 xxx For use in country or region Spare part number For use in country or region Spare part number For use in country ...

Page 77: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 78: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 79: ...s been replaced For information on creating recovery media see Using HP Recovery media select products only on page 71 For information on the recovery options that are available using the recovery media see Using Windows tools on page 72 Use Windows tools to create system restore points and create backups of personal information See Using Windows tools on page 72 NOTE If storage is 32 GB or less M...

Page 80: ...n an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP website Go to http www hp com support select your country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process...

Page 81: ...tion select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 73 If you have not already created recovery media see Using HP Recovery media select products only on page 71 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset ...

Page 82: ...ere installed at the factory Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP ...

Page 83: ...ts with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which ...

Page 84: ...76 Chapter 7 Backing up restoring and recovering ...

Page 85: ...tics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens s...

Page 86: ...t to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC H...

Page 87: ...HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdia...

Page 88: ... name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP P...

Page 89: ...omization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select products only 81 ...

Page 90: ...82 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 91: ...Force GTX 1050 Radeon RX 560 graphics HDD 2362 g 5 21 lb 8th generation Intel processors GTX 1060 Max Q graphics HDD 2400 g 5 29 lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpress...

Page 92: ...agonal size 39 6 cm 15 6 in Resolution 1920x1080 FHD 3840x2160 UHD Surface treatment Anti glare BrightView Brightness 220 nits FHD 300 nits UHD Viewing angle UWVA Backlight WLED Graphics adapter eDP FHD eDP NVSR UHD Thickness 3 2 mm 84 Chapter 9 Specifications ...

Page 93: ...times typical read including setting Single track 2 0 ms 2 0 ms Average read write 12 ms 12 ms Maximum 22 ms 22 ms Logical blocks 3 907 029 168 1 953 525 168 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Conta...

Page 94: ...om Write Up to 700 MB s Up to 170 KIOPs Up to 1260 MB s Up to 100 KIOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 0 1 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certa...

Page 95: ... MB s Up to 34K IOPs Ready time Maximum to not busy 1 0 s Access times Logical 0 1 ms Total logical sectors 250 069 680 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for detail...

Page 96: ...88 Chapter 9 Specifications ...

Page 97: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 98: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 99: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 100: ...92 Chapter 10 Power cord set requirements ...

Page 101: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 93 ...

Page 102: ...94 Chapter 11 Recycling ...

Page 103: ...ifying 9 card reader board removing 49 spare part number 16 components bottom 13 display 7 keyboard area 8 left side 6 right side 5 computer major components illustrated 15 computer specifications 83 connector power 5 connectors service considerations 25 D display assembly illustrated 16 removing 64 display assembly subcomponents illustrated 19 removing 64 display bezel illustrated 19 removing 29 ...

Page 104: ...luetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 lights caps lock 9 drive 6 mute 9 power 5 9 M M 2 solid state drive specifications 86 87 mass storage devices illustrated 21 precautions 26 memory card reader identifying 6 memory card identifying 6 memory module illustrated 17 product description 1 removing 43 microphone 2 minimized image recovery 74 minimized...

Page 105: ...iption 4 slots memory card reader 6 security cable 6 solid state drive illustrated 21 removal 45 spare part number 18 21 45 speaker volume action keys 12 speakers identifying 10 illustrated 16 removing 63 specifications computer 83 display 84 hard drive 85 M 2 solid state drive 86 87 stop action key 12 supported discs recovery 72 switch screen image action key 12 system board removing 60 spare par...

Page 106: ...98 Index ...