HP 17-cn0 Series, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2021 Document Part Number M41298 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or se...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...0 Special keys 12 Bottom 13 Labels 14 3 Illustrated parts catalog 16 Computer major components 16 Display assembly subcomponents 20 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 24 Drive handling 24 Electrostatic discharge information 25 Generating static electricity 25 Prev...

Page 6: ...4 Memory modules 35 Solid state drive 37 WLAN module 38 Hard drive 39 Fingerprint reader 40 USB board 41 Touchpad 42 Fan 44 Heat sink 45 System board 48 Speakers 50 Display assembly 51 Power connector cable 59 Keyboard with top cover 59 6 Using Setup Utility BIOS 61 Starting Setup Utility BIOS 61 Updating Setup Utility BIOS 61 Determining the BIOS version 61 Preparing for a BIOS update 62 Download...

Page 7: ... PC Hardware Diagnostics Windows from the Microsoft Store 68 Downloading HP Hardware Diagnostics Windows by product name or number select products only 69 Installing HP PC Hardware Diagnostics Windows 69 Using HP PC Hardware Diagnostics UEFI 69 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 69 Starting HP PC Hardware Diagnostics UEFI 70 Downloading HP PC Hardware Diagnostics UEF...

Page 8: ...10 Power cord set requirements 76 Requirements for all countries 76 Requirements for specific countries and regions 76 11 Recycling 78 Index 79 viii ...

Page 9: ...es Intel Core i3 1115G4 3 00 GHz base frequency up to 4 10 GHz with Intel Turbo Boost Technology 6 MB cache 2 cores Intel Core i3 1005G1 1 20 GHz base frequency up to 3 40 GHz with Intel Turbo Boost Technology 4 MB cache 2 cores Intel 7505 Pentium Gold 2 00 GHz base frequency up to 3 50 GHz with Intel Turbo Boost Technology 4 MB cache 2 cores Intel Pentium Silver N6000 1 10 GHz base frequency up t...

Page 10: ...B of DDR4 3200 DDR4 2933 DDR4 2666 or DDR4 2400 dual channel support Supports the following configurations 16 GB 8 2 12 GB 8 4 8 GB 8 1 or 4 2 4 GB 4 1 N5030 and N4020 only Up to 8 GB of DDR4 3200 DDR4 2933 DDR4 2666 or DDR4 2400 dual channel support Supports the following configurations 8 GB 8 1 or 4 2 Primary storage M 2 2280 solid state drives NGFF 1 TB PCIe value 512 GB PCIe value 512 GB PCIe ...

Page 11: ... 2 2 MU MIMO supported and Bluetooth 5 Realtek 8852AE VT Wi Fi 6 Bluetooth 5 2 WLAN Compatible with Miracast devices Supports modern standby connected select products only Intel BT Audio Offload Card reader HP Multi Format Digital Media Card Reader Supports SDHC SDXC Push pull insertion removal Ports HDMI 1 4b Audio out headphone audio in microphone combo jack USB 3 2 Gen 1 Type C supports data tr...

Page 12: ...fTPM 2 0 Fingerprint reader select products only Operating system Windows 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Single Language...

Page 13: ...el the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 2 Drive light Blinking white The hard drive is being accessed 3 Memory card reader select products only Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2...

Page 14: ...2 2 Left side components and their descriptions Component Description 1 USB SuperSpeed port Connects a USB device provides high speed data transfer and for select products charges small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type A charging cable or cable adapter purchased separately when charging a small external device 2 HDMI port Connects a...

Page 15: ...e HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Display The computer display can include essential components such as speakers antennas cameras and microphones Low blue light mode select products only Your computer display is shipped from the factory in low blue light mode for improved eye ...

Page 16: ...s vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type ...

Page 17: ...mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Touchpad components Identify the touchpad components Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items...

Page 18: ... computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power Button speakers and fingerprint reader Identify the computer bu...

Page 19: ...ption 1 Speakers 2 Produce sound 2 Power button When the computer is off press the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding...

Page 20: ...l keys Identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used ...

Page 21: ...hold the power button down for at least 10 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 6 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 7 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is...

Page 22: ...ck the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate this inform...

Page 23: ...s Provide s regulatory information about the computer Warranty information Included in the regulatory information Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Page 24: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 16 Chapter 3 Illustra...

Page 25: ... fingerprint reader M50470 xx1 Backlit opulent aubergine fingerprint reader M59358 xx1 Not backlit opulent aubergine fingerprint reader M59359 xx1 Backlit underwater teal fingerprint reader M59360 xx1 Not backlit underwater teal fingerprint reader M59361 xx1 3 Touchpad NOTE The touchpad cable is available as spare part number M50423 001 Jet black M50414 001 Evening blue M50415 001 Natural silver M...

Page 26: ...raphics memory Intel Core i7 1165G7 with NVIDIA GeForce MX450 graphics adapter M50450 xx1 Intel Core i5 1135G7 with NVIDIA GeForce MX350 graphics adapter M50449 xx1 Intel Core i7 1065G7 with NVIDIA GeForce MX330 graphics adapter M50444 xx1 Intel Core i5 1035G1 with NVIDIA GeForce MX330 graphics adapter M50443 xx1 9 Battery 3 cell 41 Whr L97300 005 10 Power connector cable M50400 001 11 Bottom cove...

Page 27: ... M50419 001 Snowflake white M50420 001 Opulent aubergine M59356 001 Underwater teal M59357 001 14 Solid state drive PCIe NOTE The thermal pad for use with solid state drives are available as spare part number M45025 001 1 TB L85370 005 512 GB L85364 005 256 GB PCIe L85354 005 256 GB PCIe 16 GB Optane memory L85356 005 128 GB PCIe TLC M06792 005 Hard drive not illustrated 2 TB 5400 rpm 912487 855 1...

Page 28: ...rs continued Item Component Spare part number Ash silver M50431 001 Pale gold M50432 001 Pale rose gold M50433 001 Display assembly subcomponents To identify the display assembly subcomponents use this illustration and table 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...h control board M50421 001 6 Display and camera cable HD touch screen M50425 001 HD nontouch M50426 001 FHD nontouch M50427 001 7 WLAN antennas and cables Dual antenna M50375 001 Single antenna M50374 001 8 Display back cover Models with dual antennas Jet black nontouch M50377 001 Evening blue nontouch M50379 001 Natural silver nontouch M50382 001 Natural silver touch screen M50383 001 Pale gold n...

Page 30: ... Pale rose gold touch screen M50389 001 Snowflake white nontouch M50392 001 Opulent aubergine nontouch M59342 001 Opulent aubergine touch screen M59343 001 Underwater teal nontouch M59346 001 Underwater teal touch screen M59347 001 9 Hinge cover Jet black M50403 001 Evening blue M50404 001 Natural silver M50405 001 Snowflake white M50406 001 Pale gold M50407 001 Pale rose gold M50408 001 Miscellan...

Page 31: ...ters HDMI to VGA adapter 701943 001 USB to Gigabit RJ 45 adapter 829941 001 USB C to RJ 45 adapter 855560 001 USB C to USB A adapter 833960 001 Power cord C5 conventional 1 0 m 3 3 ft Australia L19358 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 Israel L19362 001 Japan L19365 001 North America L19367 001 People s Republic of China L19368 001 South ...

Page 32: ...rts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during rem...

Page 33: ...troy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into ...

Page 34: ...nductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in...

Page 35: ...c safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equipment to prevent sta...

Page 36: ...29 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer For computers with wood veneer see Caring for wood veneer select products only on page 30 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 T...

Page 37: ...ive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean a product while it is turned on or plugged in 3 Moisten a microfiber cloth with a mixture of 70 isopropyl alcohol and 30 water The cloth should ...

Page 38: ...nd transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surf...

Page 39: ...he left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisorie...

Page 40: ...ibed in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the compu...

Page 41: ...bber feet evening blue M50429 001 Rubber feet natural silver M50430 001 Rubber feet ash silver M50431 001 Rubber feet pale gold M50432 001 Rubber feet pale rose gold M50433 001 Before removing the bottom cover and rubber feet prepare the computer for disassembly see Preparation for disassembly on page 32 Remove the rubber feet and bottom cover 1 Peel the feet off the bottom of the computer Compone...

Page 42: ... nonconductive tool to release the edges of the bottom cover from the computer 1 To replace the bottom cover and rubber feet reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 3 cell 41 Whr L97300 005 34 Chapter 5 Removal and replacement procedures for authorized servic...

Page 43: ...e steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the bottom cover see Bottom cover and rubber feet on page 32 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power so...

Page 44: ... remove the existing memory module Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an e...

Page 45: ... 256 GB PCIe L85354 005 256 GB PCIe 16 GB Optane memory L85356 005 128 GB PCIe TLC M06792 005 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the bottom cover see Bottom cover and rubber feet on page 32 3 Remove the battery see Battery on page 34 Remove the solid state drive 1 Remove the Phillips M2...

Page 46: ...ace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disa...

Page 47: ... Main terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 4 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Hard drive To remove the hard drive use this procedure and illustration Component replacement p...

Page 48: ...ard drive assembly out of the computer 1 2 Disconnect the hard drive cable from the ZIF connector on the system board 2 Reverse this procedure to install the hard drive Fingerprint reader To remove the fingerprint reader use this procedure and illustration Table 5 7 Fingerprint reader description and part number Description Spare part number Fingerprint reader starry blue M50418 001 Fingerprint re...

Page 49: ...34 4 Remove the hard drive see Hard drive on page 39 Remove the fingerprint reader 1 Remove the Phillips M2 0 3 0 screw 1 that secures the fingerprint reader bracket to the computer and then remove the bracket 2 2 Disconnect the cable from the ZIF connector on the fingerprint reader board 3 3 Remove the fingerprint reader from the computer 4 Reverse this procedure to install the fingerprint reader...

Page 50: ... 3 Disconnect the cable from the ZIF connector on the bottom of the board 3 Reverse this procedure to install the USB board Touchpad To remove the touchpad use this procedure and illustration Table 5 9 Touchpad description and part number Description Spare part number Touchpad jet black M50414 001 Touchpad evening blue M50415 001 Touchpad natural silver M50416 001 Touchpad snowflake white M50417 0...

Page 51: ...1 Remove the three Phillips M2 0 2 0 screws 1 that secure the touchpad bracket to the computer 2 Remove the bracket from the computer 2 3 Disconnect the cable from the ZIF connector on the touchpad module 1 4 Remove the three Phillips M2 0 2 0 screws 2 that secure the touchpad to the computer 5 Remove the touchpad from the computer 3 Reverse this procedure to install the touchpad Component replace...

Page 52: ...steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 32 2 Remove the bottom cover see Bottom cover and rubber feet on page 32 3 Remove the battery see Battery on page 34 Remove the fan assembly 1 UMA models Remove the three Phillips M2 0 4 0 screws 1 that secure the fan to the computer 2 Disconnect the fan cable from the system board 2 and then remove the fan from t...

Page 53: ...Discrete models Remove the six Phillips M2 0 4 0 screws 1 that secure the fan assembly to the computer 5 Disconnect the fan cable from the system board 2 and then remove the fan assembly from the computer 3 Reverse this procedure to install the fan or fan assembly Heat sink To remove the heat sink use these procedures and illustrations Component replacement procedures 45 ...

Page 54: ...ve the bottom cover see Bottom cover and rubber feet on page 32 3 Remove the battery see Battery on page 34 Remove the heat sink 1 UMA models In the order indicated on the heat sink remove the four Phillips M2 0 2 8 screws 1 that secure the heat sink to the computer 2 Remove the heat sink from the computer 2 3 Discrete models In the order indicated on the heat sink remove the six Phillips M2 0 2 8...

Page 55: ... components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Component replacement procedures 47 ...

Page 56: ...procedures and illustrations Table 5 12 System board descriptions and part numbers Description Spare part number System board includes processor All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system Models with UMA graphics memory M45033 xx1 Intel Core i7 1165G7 M50448 xx1 Intel Core i5 1135G7 M50447 xx1 Intel Core i3 1125G4...

Page 57: ...r for disassembly see Preparation for disassembly on page 32 2 Remove the bottom cover see Bottom cover and rubber feet on page 32 3 Remove the battery see Battery on page 34 4 Remove the solid state drive see Solid state drive on page 37 5 Remove the memory modules see Memory modules on page 35 6 Remove the WLAN module see WLAN module on page 38 7 Remove the fan see Fan on page 44 1 Disconnect th...

Page 58: ...from the connectors on the side of the computer to remove it 4 Reverse this procedure to install the system board Speakers To remove the speakers use this procedure and illustration Table 5 13 Speaker description and part number Description Spare part number Speaker Kit M50412 001 Before removing the speakers follow these steps 50 Chapter 5 Removal and replacement procedures for authorized service...

Page 59: ... Remove the speakers from the computer 3 Reverse this procedure to install the speakers Display assembly To remove and disassemble the display assembly use these procedures and illustrations Full hinge up displays are not available as spare parts Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for dis...

Page 60: ...play assembly to the computer 5 Separate the display assembly from the computer 3 6 If you need to remove the hinge cover Squeeze the hinge cover 1 and then remove the hinge cover from the display 2 The hinge covers are available as the following spare part numbers M50403 001 Jet black M50404 001 Evening blue M50405 001 Natural silver M50406 001 Snowflake white 52 Chapter 5 Removal and replacement...

Page 61: ...right sides 2 and then the bottom of the bezel 3 to release it b Remove the bezel from the display 4 The bezel is available as the following spare part numbers Standard M50434 001 Opulent aubergine M59352 001 Underwater teal M59353 001 8 If you need to remove the camera module Component replacement procedures 53 ...

Page 62: ...y panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel To remove the panel use tweezers to grasp the end of the tape 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed 54 Chapter 5 Remov...

Page 63: ...connector on the display panel 1 rotate the locking lever 2 and then disconnect the cable from the panel 3 10 If you need to remove the hinges from the display rear cover a Remove the three Phillips M2 5 2 5 screws 1 from each hinge b Remove the Phillips M2 5 4 0 screw 2 from each hinge c Remove the hinges from the display back cover 3 The hinges are available in the Hinge Kit as spare part number...

Page 64: ...oard to the display b Lift the board up enough to disconnect the cables c Disconnect the cable from the end of the board 3 and the two larger ZIF cables 4 from the board The touch control board is available as spare part number M50421 001 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...ble from the camera module 1 and then release the cable from the display rear cover 2 The display and camera cable is available as the following spare part numbers M50425 001 HD touch screen M50426 001 HD nontouch M50427 001 FHD nontouch Component replacement procedures 57 ...

Page 66: ...se gold touch M50393 001 Models with dual antennas snowflake white nontouch M59344 001 Models with dual antennas opulent aubergine nontouch M59345 001 Models with dual antennas opulent aubergine touch M59348 001 Models with dual antennas underwater teal nontouch M59349 001 Models with dual antennas underwater teal touch M50376 001 Models with a single antenna jet black nontouch M50378 001 Models w...

Page 67: ...ver see Bottom cover and rubber feet on page 32 3 Remove the battery see Battery on page 34 4 Remove the display see Display assembly on page 51 Remove the power connector cable 1 Disconnect the power connector cable from the system board 1 2 Use a tool to release the power connector from the computer 2 Reverse this procedure to install the power connector cable Keyboard with top cover The top cov...

Page 68: ... xx1 Not backlit opulent aubergine fingerprint reader M59359 xx1 Backlit underwater teal fingerprint reader M59360 xx1 Not backlit underwater teal fingerprint reader M59361 xx1 Table 5 16 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazi...

Page 69: ...Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS fir...

Page 70: ...lect Updates and then select Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You might need this information to locate the upda...

Page 71: ...NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating Setup Utility BIOS 63 ...

Page 72: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Page 73: ...the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 64 NOTE If you cannot create recovery media yourself contact support to obtain recovery disc...

Page 74: ... then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest ver...

Page 75: ...re replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Click Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code with your m...

Page 76: ...agnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Windows computer to download this tool because only exe files are provided Downloading the latest HP PC Hardware Diagnosti...

Page 77: ...e is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloa...

Page 78: ...are Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go te...

Page 79: ...Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Page 80: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 72 Chapter 8 Using HP PC Hardware Diagnostics ...

Page 81: ... configuration 2 06 kg 4 53 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft...

Page 82: ... mm Width 28 9 mm 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g 10 g Interface type PCIe PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms 1 0 ms Access times logical 1 0 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequen...

Page 83: ...2 GB 1 TB 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications can differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications 75 ...

Page 84: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 85: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...

Page 86: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 78 Chapter 11 Recycling ...

Page 87: ...tors power 6 control zone 9 D display specifications 73 display assembly subcomponents 20 display components 7 docks spare part numbers 22 drive light identifying 5 E electrostatic discharge ESD 24 25 preventing damage 24 25 26 esc key identifying 12 F fan removal 44 spare part number 44 fingerprint reader 12 removal 40 spare part numbers 40 fn key identifying 12 G grounding methods 24 25 26 guide...

Page 88: ...ory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 71 using 71 removal and replacement procedures 32 solid state drive 37 restoring 64 restoring and recovery methods 65 right control zone identifying 9 right side components 5 S serial number computer 14 service labels locating 14 slots memory card reader 5 microSD memory...

Page 89: ...12 Windows tools using 64 wireless antennas identifying 8 wireless certification label 14 WLAN antennas identifying 8 WLAN device 14 WLAN label 14 WLAN module removal 38 spare part numbers 38 workstation guidelines 24 Index 81 ...