HP 195294-001 - ProLiant - ML370R, Setup And Installation Manual

Page 1: ...ennifer Hayward File Name a frnt doc Codename DizzyDevil Part Number 281992 002 Last Saved On 12 3 02 2 08 PM HP ProLiant ML370 Generation 3 Server Setup and Installation Guide March 2003 Second Edition Part Number 281992 002 ...

Page 2: ... and other countries Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed a...

Page 3: ...Information xv Symbols on Equipment xv Rack Stability xvii Symbols in Text xvii Getting Help xviii Technical Support xviii HP Website xviii Authorized Reseller xviii Reader s Comments xix Chapter 1 Server Features Overview 1 1 Standard Features 1 4 Processor 1 4 Memory 1 4 Expansion Slots 1 5 Integrated SCSI Controller 1 5 Network Interface Controller 1 6 Storage Media 1 6 Standard Interfaces 1 7 ...

Page 4: ...Installation Optional Installation Service 2 1 Rack Planning Resources 2 2 Optimum Environment 2 3 Space and Airflow Requirements 2 4 Power Requirements 2 5 Electrical Grounding Requirements 2 6 Temperature Requirements 2 7 Warnings and Cautions 2 7 Rack Server Shipping Contents 2 9 Tower Server Shipping Contents 2 11 Chapter 3 Installing Hardware Options Tower and Rack Server Components 3 2 Front...

Page 5: ... Server Installation Procedures 4 3 Measuring with the Template 4 3 Installing Cage Nuts in the Rack Frame 4 5 Installing Server Rails 4 6 Installing the Spring Load Rack Rail Assembly in the Rack 4 7 Installing the Server in the Rack 4 10 Installing the Cable Management Arm 4 13 Connecting the Power Cord and Peripheral Devices 4 14 Securing the Power Cord 4 15 Securing Cables with the Cable Manag...

Page 6: ...Other RAID Controller 6 6 Optional Internal Two Bay Hot Plug SCSI Drive Cage 6 8 Hot Plug Fans 6 9 Hot Plug Power Supplies 6 10 Power On Standby Button LED Assembly 6 10 External Cabling Configurations 6 10 SCSI Cabling Guidelines 6 10 SCSI Cables and Connectors 6 11 External SCSI Hard Drives 6 12 External Storage Devices 6 13 External USB Devices 6 14 Rack Cabling Guidelines 6 15 Routing the Powe...

Page 7: ...tion Process 7 20 Boot Options 7 21 System Maintenance Menu 7 21 Appendix A Regulatory Compliance Notices Regulatory Compliance Identification Numbers A 1 Federal Communications Commission Notice A 1 Class A Equipment A 2 Class B Equipment A 2 Declaration of Conformity for Products Marked with the FCC Logo United States Only A 3 Modifications A 3 Cables A 4 Canadian Notice Avis Canadien A 4 Class ...

Page 8: ...he Server Does Not Start D 2 Diagnostic Steps D 5 Problems After Initial Boot D 13 ROMPaq Disaster Recovery D 16 Information Resources D 17 Appendix E LED Indicators and Switches System LEDs E 1 Front Panel LEDs E 2 Hot Plug SCSI Hard Drive LEDs E 3 RJ 45 Connector LEDs E 7 Unit Identification LEDs E 8 Hot Plug Power Supply LEDs E 9 Hot Plug Fan LEDs E 10 System Board LEDs E 10 System Board LEDs a...

Page 9: ... 3 3 3 3 Front panel components of the rack server 3 4 3 4 Rear panel components of the tower server 3 5 3 5 Rear panel components of the rack server 3 6 3 6 Serial number locations tower server 3 7 3 7 Product ID label locations tower server at left rack server at right 3 8 3 8 Torx T 15 tool location rack server 3 9 3 9 System board components 3 10 3 10 Unlocking the front bezel tower server 3 1...

Page 10: ...easing the PCI X guide clip 3 45 3 36 Removing an expansion board 3 46 3 37 Removing the center wall 3 47 3 38 Disconnecting the fan cable 3 47 3 39 Removing installation screws from a bezel blank 3 49 3 40 Securing a non hot plug hard drive to the bezel blank tray 3 50 3 41 Installing the non hot plug hard drive in the media area 3 51 3 42 Connecting the power and signal cables for a non hot plug...

Page 11: ...s 4 12 4 10 Tightening the thumbscrews 4 12 4 11 Securing the cable management arm to the server 4 13 4 12 Securing the cable management arm to the rack 4 14 4 13 Releasing the power cord retaining clip 4 15 4 14 Securing the power cord in the retaining clip 4 16 4 15 Server cables secured to the cable management arm 4 17 4 16 Pressing the Power On Standby button 4 18 4 17 Inserting the CD into th...

Page 12: ...6 Hot plug fan LEDs E 10 E 7 System board LEDs E 11 E 8 System board switches E 15 G 1 Locating the system battery G 2 G 2 Removing the battery G 2 G 3 Installing the battery G 3 List of Tables 2 1 Rack Kit Contents 2 11 3 1 Tower and Rack Chassis Components 3 2 3 2 Front Panel Components of the Tower Server 3 3 3 3 Front Panel Components of the Rack Server 3 4 3 4 Rear Panel Components of the Tow...

Page 13: ...ealth LED Green D 9 D 5 Is the Internal Health LED Green D 10 D 6 Is the Monitor Displaying Information D 12 D 7 Problems After Initial Boot D 13 D 8 Troubleshooting Resources D 17 E 1 Front Panel LEDs E 2 E 2 Hot Plug SCSI Hard Drive LEDs E 4 E 3 Hot Plug SCSI Hard Drive LED Combinations E 5 E 4 RJ 45 Connector LEDs E 7 E 5 Hot Plug Power Supply LEDs E 9 E 6 System Board LEDs E 11 E 7 System Boar...

Page 14: ...stalls administers and troubleshoots servers HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Important Safety Information Before installing this product read the Important Safety Information document included with the server Symbols on Equipment The following symbols may be placed on equipment to indica...

Page 15: ...ptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the s...

Page 16: ...ck installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off...

Page 17: ...calls may be recorded or monitored Outside North America call the nearest HP Technical Support Phone Center Telephone numbers for worldwide Technical Support Centers are listed on the HP website www hp com Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Applicable error me...

Page 18: ... File Name a frnt doc Codename DizzyDevil Part Number 281992 002 Last Saved On 12 3 02 2 08 PM In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers Reader s Comments HP welcomes your comments on this guide Please send your comments and suggestions by e mail to ServerDocumentation hp com ...

Page 19: ... X bus architecture and DDR ECC interleaved memory for maximum data throughput Additionally HP gives customers the flexibility to choose only the features and options that best suit specific computing solutions or environments Built on the successes of the Generation 2 platform the ProLiant ML370 G3 server continues to offer rapid deployment solutions high levels of availability and tool free serv...

Page 20: ...ccess to service areas and hot plug components Support for PS 2 keyboard mouse serial parallel USB VHDCI SCSI and video devices through external connectors ATI Rage XL video controller with 8 MB integrated video memory Redundant ROM support Integrated ROM Based Setup Utility RBSU support Integrated Lights Out iLO remote management port Enhanced system health monitoring Support for major operating ...

Page 21: ...Server Setup and Installation Guide 1 3 HP CONFIDENTIAL Writer Jennifer Hayward File Name b ch01 Server Features doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 09 PM Figure 1 1 Tower server model Figure 1 2 Rack server model ...

Page 22: ...or features Integrated 512 K Level 2 cache Hyper Threading technology Processor configurations and models for one or two Intel Xeon processors Support for future Intel processor technologies Memory The server supports Advanced Memory Protection features including 2 to 1 interleaving memory configuration Registered DDR Dual Inline Memory Modules DIMMs Advanced ECC memory For single bit memory error...

Page 23: ...ture Support for peripheral transactions at a clock speed of up to 100 MHz Integrated SCSI Controller The server includes a standard Integrated Dual Channel Ultra3 SCSI Controller with 64 bit 66 MHz PCI bus master interface Ultra3 SCSI bus transfer rate with peak transfer rate of 160 MB per second per channel Two SCSI ports supporting up to six internal hot plug Wide Ultra2 or Ultra3 SCSI hard dri...

Page 24: ...o sensing LAN capable at either 10 100 or 1000 Mbps Full duplex Ethernet for two way transmission Support for PXE technology Support for WOL functionality Storage Media The server houses up to ten internal storage media devices in the removable media drive area and hot plug SCSI hard drive cage Tape Diskette and CD ROM Drives The standard configuration for the removable media area includes One hal...

Page 25: ...s Support for combined tape and hard drive configurations with the Integrated Dual Channel Ultra3 SCSI controller Support for Wide Ultra2 and Ultra3 SCSI tape drives or hard drives operating at native speeds across a single SCSI channel Standard Interfaces The server is equipped with the following standard external and internal device interfaces External VHDCI SCSI Auxiliary VHDCI SCSI slot Serial...

Page 26: ...ette drive connector Integrated connector for a hot plug hard drive cage Integrated connector for a removable media bay Fan cable connector for redundant hot plug fans Power signal connector and power supply connector for redundant hot plug power supplies For the location of internal interfaces refer to System Board Components in Chapter 3 Video Standard video integration includes Integrated ATI R...

Page 27: ...d and mouse For more information on ROM features refer to Chapter 7 Server Configuration and Utilities Integrated Lights Out The primary features of Integrated Lights Out include Dedicated LAN network connectivity through a dedicated iLO management port Remote control of the server regardless of the state of the server operating system Remote cycling of server power to initiate a cold reboot Serve...

Page 28: ...th LEDs Processor PPM Memory Fan System overtemperature monitoring External component health LEDs power supplies Integrated NIC link activity status Hard drives Diagnostic support through RBSU ROM health driver and Insight Manager 7 utilities For the location and functionality of all server LEDs refer to Appendix E LED Indicators and Switches For initial troubleshooting procedures refer to Appendi...

Page 29: ...der the global warranty product warranty terms at the time of purchase are honored in any country where HP has a service presence This applies to customers who may purchase a product in one country then transfer it to another IMPORTANT Customers moving HP products between certain countries or regions are asked to provide information needed to ensure that HP is prepared to provide the required leve...

Page 30: ...ice provider in your area A yellow status indicator on the Insight Manager 7 control panel signals that a component is in a pre failure condition and should be replaced Server Configuration and Management HP offers an extensive set of features and optional tools to support effective server management and configuration This section provides an overview of the following server management features th...

Page 31: ...refer to Chapter 7 Server Configuration and Utilities Software Tools and Utilities SmartStart CD The SmartStart CD is the recommended tool for loading system software achieving a well integrated server and ensuring maximum dependability and supportability The SmartStart CD also contains diagnostic utilities and ROMPaq tools SmartStart Diskette Builder The SmartStart Diskette Builder is a utility t...

Page 32: ...ostics Utility from the SmartStart CD Automatic Server Recovery 2 ASR 2 ASR 2 enables the server to boot either automatically from the operating system or from HP utilities If there is a critical system failure ASR 2 automatically restarts the server and can be configured to page a designated system administrator Integrated Management Log IML The IML provides a detailed log of key system events Th...

Page 33: ...1992 002 Last Saved On 12 3 02 2 09 PM Security Features Security provisions for the server include both hardware and software features Hardware tower server only Front bezel and access panel key lock Power supply lock slots Figure 1 3 Power supply locks Software Power on password Administrator password Network server mode QuickLock Diskette drive control Diskette write control Diskette boot contr...

Page 34: ... control NVRAM write protect Software security features are configured through RBSU For additional information about these security features refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Diagnostic Tools Software and firmware diagnostic tools available for the server include Power On Self Test POST Diagnostics DIAGS ROMPaq utilities For additional information about HP ...

Page 35: ...ou may choose to have HP install the system The installation service can be purchased as a CarePaq packaged service or as a customized service agreement to meet your specific requirements Some of the CarePaq services include Installation services for hardware Hardware and operating system installation for ProLiant servers Installation and start up services for Microsoft Windows 2000 and Microsoft ...

Page 36: ...ified guaranteed service providers For ordering information refer to www compaq com services carepaq us install Rack Planning Resources The following resource information is available for rack designs and products The rack resource kit ships with all Compaq branded racks A summary of the content of each resource follows Rack Builder Pro Configuration Tool This information enables you to simulate p...

Page 37: ...portant configuration steps Planning the site Installing rack servers and rack options Cabling servers in a rack Coupling multiple racks Rack Products Documentation CD The resource information on this CD enables you to view search and print documentation for Compaq branded racks and rack options It also helps you set up and optimize a new rack in a manner that best fits the environment Optimum Env...

Page 38: ...d the rack Leave a minimum clearance of 121 9 cm 48 inches from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the w...

Page 39: ...ge to the equipment Front and rear doors If the 42U server rack includes closing front and rear doors you must have 5 350 sq cm 830 square inches of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 ...

Page 40: ... circuit AC current rating in your facility Using common power outlet strips for this equipment is not recommended Provide a separate electrical circuit for the server NOTE Power strips are not recommended for optimal power distribution and safety Electrical Grounding Requirements WARNING This equipment is designed for connection to a grounded AC outlet The grounding type plug is an important safe...

Page 41: ...ell ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 95 F 35 C The temperature in the room where the rack is located must not exceed 95 F 35 C CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the server or to increase the...

Page 42: ...ARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 lb at least two people mu...

Page 43: ...ce This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage Rack Server Shipping Contents Unpack the server b...

Page 44: ...81992 002 Last Saved On 12 3 02 2 11 PM The contents of the rack server box provided with the server includes the following Server Power cord Hardware documentation reference information and software products Rack mounting hardware NOTE A Torx T 15 tool is provided with the server and is located on the rear panel Figure 2 1 and Table 2 1 identify all the components and assembly hardware in the rac...

Page 45: ...r rails 4 Screw retaining plate 5 Cage nuts shipped with rack 6 Rack template In addition to these supplied items you may need the following T 15 Torx tool attached to the back of the server Pencil Tower Server Shipping Contents Unpack the server keyboard and cables according to the instructions and illustrations printed on the shipping cartons The contents of the tower server box includes Server ...

Page 46: ...ware options proceed with the server installation procedures in Chapter 4 Installing the Rack Server or Chapter 5 Installing the Tower Server For additional information about installation or troubleshooting procedures refer to the Documentation CD that ships with the server or contact your authorized reseller WARNING To reduce the risk of personal injury or damage to the equipment Heed all warning...

Page 47: ...k servers are the chassis orientations and front bezel configurations Figure 3 1 and Table 3 1 identify chassis components Refer to Preparing the Server in this chapter for instructions on opening the access panel the media door on the rack server or the front bezel on the tower server to access server components Figure 3 1 Tower and rack chassis components Table 3 1 Tower and Rack Chassis Compone...

Page 48: ... Figures 3 2 and 3 3 and Tables 3 2 and 3 3 identify front panel components of tower and rack servers Tower Server Figure 3 2 Front panel components of the tower server Table 3 2 Front Panel Components of the Tower Server Item Component Item Component 1 UID switch and LED 5 Power On Standby button LED assembly 2 Internal system health LED 6 Diskette drive 3 External system health LED 7 Removable m...

Page 49: ...Server Figure 3 3 Front panel components of the rack server Table 3 3 Front Panel Components of the Rack Server Item Description Item Description 1 UID switch and LED 5 Power On Standby button LED assembly 2 Internal system health LED 6 Diskette drive behind the media door 3 External system health LED 7 Removable media bays 4 NIC link activity LED 8 Hot plug SCSI hard drive bays SCSI IDs 0 through...

Page 50: ...ack servers Tower Server Figure 3 4 Rear panel components of the tower server Table 3 4 Rear Panel Components of the Tower Server Item Description Item Description 1 Redundant hot plug power supply bay 10 Serial connector A 2 VHDCI SCSI port 2 connector 11 PCI X expansion slots 3 Ethernet 10 100 1000 port 12 Unit serial number 4 iLO management port 13 Serial connector B 5 Parallel connector 14 T 1...

Page 51: ... the rack server Table 3 5 Rear Panel Components of the Rack Server Item Description Item Description 1 PCI X expansion slots 10 Auxiliary VHDCI SCSI blank 2 VHDCI SCSI port 2 connector 11 Serial connector B 3 Ethernet 10 100 1000 port 12 Serial connector A 4 iLO management port 13 Mouse connector 5 Parallel connector 14 Keyboard connector 6 Video connector 15 Primary hot plug power supply 7 USB c...

Page 52: ...t Saved On 12 3 02 12 45 PM Locating Serial Numbers The serial number for the server is placed on the front and rear panels for quick reference Use this number when you contact an authorized service provider Figure 3 6 and Table 3 6 identify serial number locations Figure 3 6 Serial number locations tower server Table 3 6 Serial Number Locations Item Description 1 Rear panel serial number location...

Page 53: ...ardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM Locating Product ID Labels The product ID label is located on the front bezel Use this label to identify the proper generation within the server family Figure 3 7 shows product ID label locations Figure 3 7 Product ID label locations tower server at left rack server at right ...

Page 54: ...12 3 02 12 45 PM Locating the Torx T 15 Tool A Torx T 15 tool is provided with the tower or rack server and is located on the rear panel Use this tool to assist with installing options as directed in the option documentation Specific uses include Removing a power supply blank Removing the auxiliary SCSI blank Installing an auxiliary VHDCI SCSI cable Figure 3 8 identifies the Torx T 15 tool locatio...

Page 55: ...r Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM System Board Components Figure 3 9 and Table 3 7 identify system board components Figure 3 9 System board components NOTE The server is configured for the appropriate switch settings at the factory ...

Page 56: ... 17 Power supply signal connector 6 System battery 18 Power supply connector 7 Redundant fan 4 connector 19 SCSI port 2 8 64 bit 100 MHz PCI X expansion slot 1 bus 2 3 3 V signaling 20 Fan cable connector 9 64 bit 100 MHz PCI X expansion slot 2 bus 2 3 3 V signaling 21 SCSI port 1 10 64 bit 100 MHz PCI X expansion slot 3 bus 10 3 3 V signaling 22 Diskette drive connector 11 64 bit 100 MHz PCI X ex...

Page 57: ...necessary to remove all power cords in order to remove all power from the system WARNING When performing non hot plug operations you must power down the system However it may be possible to leave the server powered up when performing other operations such as hot plug installations or troubleshooting Use the procedures in this chapter and in Chapter 2 Planning the Server Installation to prepare the...

Page 58: ...d Installation Guide 3 13 HP CONFIDENTIAL Writer Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM Figure 3 10 Unlocking the front bezel tower server Figure 3 11 Opening the front bezel ...

Page 59: ...oc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM Opening the Media Door The rack server includes a media door on the front bezel Use this door for quick access to the diskette drive and system serial number To open the media door 1 Press the edge of the media door in toward the server 1 2 Swing the door open 2 Figure 3 12 Opening the media door rack server ...

Page 60: ... you must power down the system before adding non hot plug hardware options IMPORTANT Before upgrading components back up the server data To power down the server 1 Shut down the operating system as directed by the operating system This measure enables you to retain system power for use in performing diagnostic or troubleshooting operations 2 For servers deployed in a rack configuration press the ...

Page 61: ... 4 Press the Power On Standby button 5 The Power On Standby LED turns amber when the server is powered down in this manner indicating that auxiliary power is still present in the system When you remove power from the system completely by removing all power cords the LED turns off WARNING Pressing the Power On Standby button to power down the server removes power from most areas of the server This ...

Page 62: ... server open the front bezel to access the Power On Standby button Figure 3 14 Pressing the Power On Standby button tower server 6 Disconnect all power cords from the server 7 Disconnect all peripheral cables from the server rear panel including cables extending from external connectors on expansion boards The system is now without power and you can safely install all hardware options NOTE It is n...

Page 63: ...age CAUTION To avoid the risk of damage to the system or optional components remove all AC power cords before installing or removing non hot plug options When the Power On Standby button is in the off position auxiliary power is still present and may damage the system CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning any installatio...

Page 64: ...ithout powering down the server or removing the access panel 2 Unlock the front bezel Refer to Unlocking and Opening the Front Bezel in this chapter 3 Press down on the latch to unlock the access panel 1 4 Continue to hold the latch down while you slide the access panel toward the rear of the server 2 Figure 3 15 Removing the access panel tower server 5 Remove the access panel from the server NOTE...

Page 65: ...rver To extend the server from the rack and remove the access panel 1 If the server is operating power down the server Refer to Powering Down the Server in this chapter NOTE Some hot plug hardware options may be installed without powering down the server or removing the access panel 2 Loosen the two thumbscrews that secure the bezel to the front of the rack 1 3 Extend the server from the rack unti...

Page 66: ...anel latch to unlock it 1 5 Continue to hold the latch down while you slide the access panel toward the rear of the server 2 Figure 3 17 Removing the access panel rack server 6 Remove the access panel from the server NOTE Use the system configuration labels on the inside of the access panel to locate system components and settings After installing hardware options for the rack server replace the a...

Page 67: ...mentation that ships with each option kit For information on obtaining hardware options and upgrades for the server refer to www hp com products servers platforms Processors and PPMs CAUTION The processor heatsink and retaining clip comprise a single assembly Separating the processor from the heatsink causes thermal instability and damage to the server IMPORTANT If you must replace a failed proces...

Page 68: ...ust be the same type and speed as the primary processor Install only the PPM provided in the option kit with the processor NOTE The appearance of compatible PPMs may vary Observe the warnings and cautions provided in the option kit documentation and in this guide To install the processor assembly 1 Power down the server Refer to Powering Down the Server in this chapter 2 Remove the access panel Re...

Page 69: ... Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 4 Locate the secondary processor socket and PPM slot on the system board Figure 3 19 Processor sockets and PPM slots Table 3 9 Processor Sockets and PPM Slots Item Description 1 Secondary PPM slot 2 Secondary processor socket 3 Primary processor socket 4 Primary PPM slot ...

Page 70: ...ONFIDENTIAL Writer Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 5 Lift the processor retaining bracket lever to release the processor retaining bracket Figure 3 20 Lifting the processor retaining bracket lever ...

Page 71: ...name Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 6 Lift the processor retaining bracket 1 7 Release the processor locking lever 2 CAUTION Failure to open the processor locking lever all the way prevents the processor from seating during installation and leads to hardware damage Figure 3 21 Lifting the processor retaining bracket and releasing the processor locking lever ...

Page 72: ...oc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 8 Install the processor assembly into the available processor socket a Determine the correct processor orientation by observing the three guide pins on the processor retaining bracket and the three corresponding guide holes on the processor assembly Figure 3 22 Aligning the processor assembly for installation ...

Page 73: ...M b Insert the processor assembly into the processor socket 1 c Close the processor locking lever while pressing down on the heatsink 2 CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever IMPORTANT If the processor locking lever is not secured the processor retaining bracket does not close properly Figure 3 23 Installing...

Page 74: ... doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 9 Lower the processor retaining bracket into position over the processor Figure 3 24 Lowering the processor retaining bracket CAUTION Before closing the processor retaining bracket be sure that the processor locking lever is closed Forcing the bracket shut may damage the processor or the processor socket ...

Page 75: ...le Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 10 Press the processor retaining bracket lever down to secure the processor retaining bracket Figure 3 25 Securing the processor retaining bracket lever NOTE PPMs may look different from those illustrated in this document ...

Page 76: ... 12 3 02 12 45 PM 11 Install the PPM into the available PPM slot a Align the key slot on the PPM with the PPM slot b Press firmly to be sure that the PPM is fully seated in the slot 1 When the PPM is fully seated the slot latches close 2 Figure 3 26 Installing a PPM 12 Reinstall the processor air baffle a Align the screws on the processor air baffle with the screw holes on the center wall b Tighte...

Page 77: ... to enable online spare memory support For additional information about using RBSU option menus refer to Chapter 7 Server Configuration and Utilities CAUTION Use only HP or Compaq branded DIMMs DIMMs from other sources are known to adversely affect data integrity IMPORTANT Always install identical DIMMs in pairs so that both slots in the bank are populated IMPORTANT Always install DIMMs in order b...

Page 78: ... Saved On 12 3 02 12 45 PM Identifying DIMM Slots Figure 3 27 and Table 3 10 identify DIMM slots on the server system board The slots are numbered sequentially 1 through 6 and the paired banks are identified by the letters A B and C Figure 3 27 DIMM slots on the system board Table 3 10 DIMM Slot Identification Item Description 1 DIMM slot 1A populated 2 DIMM slot 2A populated 3 DIMM slot 3B 4 DIMM...

Page 79: ...he spare memory If only banks A and B are populated bank B will be the spare bank If banks A B and C are populated bank C will be the spare bank If DIMMs in a non spare bank exceed the limit for the single bit correctable errors threshold as defined by the Pre Failure Warranty the system copies the memory contents of the failing bank to the spare bank The system then deactivates the failing bank a...

Page 80: ...rom other sources are known to adversely affect data integrity Online Spare DIMM Installation Guidelines For online spare memory support you must observe the Standard ECC DIMM Installation Guidelines in this chapter and the following additional guidelines The system ROM must be up to date NOTE If you are installing optional DIMMs before powering up the server for the first time it is not necessary...

Page 81: ...00700 001 261584 041 2 GB DDR option kit 2 1 GB 300680 B21 300701 001 261585 041 4 GB DDR option kit 2 2 GB 300682 B21 300702 001 261586 051 IMPORTANT Use only the DIMMs and option kits specified for the server DIMMs not specified for the server may not support online spare memory configuration Installing DIMMs Before installing DIMMs review the DIMM installation guidelines in Standard ECC DIMM In...

Page 82: ...1 5 Align the key slot in the bottom edge of the DIMM with the tab in the slot 2 Figure 3 28 Installing a DIMM in a DIMM slot IMPORTANT DIMMs do not seat if turned the wrong way 6 Press down evenly on the DIMM until it is seated securely in the slot and the latches close 7 Repeat steps 4 and 5 to install the second DIMM in the pair 8 Install other hardware options or replace the access panel befor...

Page 83: ...hard drive is set automatically to the next sequential ID number in a series beginning with ID0 If only one SCSI hard drive is used install it in the bay with the lowest number Refer to the user documentation for configuring internal or external drives Hot plug hard drives must be either Wide Ultra2 or Ultra3 SCSI types Mixing these types with other drive standards degrades the overall performance...

Page 84: ...stalling Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM SCSI IDs Before installing or configuring additional hard drives use Figures 3 29 and 3 30 to identify the SCSI ID for each slot Figure 3 29 SCSI hard drive slot locations and IDs tower server Figure 3 30 SCSI hard drive slot locations and IDs rack server ...

Page 85: ...drive you must remove a blank CAUTION Always populate drive bays with either a hard drive or blank Proper airflow can only be maintained when the bays are populated Operating the server with unpopulated drive bays can lead to improper cooling and thermal damage To remove a hard drive blank 1 Grab the two thumb tabs and squeeze them together to release the blank 1 2 Pull the blank out of the drive ...

Page 86: ...chapter 2 Press the port colored release button 1 3 Open the ejector lever 2 4 Insert the hard drive into the available drive bay 3 Be sure that the drive seats firmly into the connector on the SCSI backplane 5 Close the ejector lever to secure the drive in the drive cage 4 Figure 3 32 Installing a hot plug SCSI hard drive NOTE If you backed up data before replacing a drive restore the server data...

Page 87: ... center wall Installing the media device NOTE This section includes general procedures for installing non hot plug SCSI hard drives half height tape drives and full height tape drives Refer to the option kit documentation for specific drive instructions or guidelines IMPORTANT HP and Compaq branded SCSI non hot plug cables are terminated Remove all terminating jumpers from third party SCSI devices...

Page 88: ...roper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage NOTE HP recommends that you move the CD ROM drive out of the media cabling area for ease of installation It is not necessary to disconnect and remove the CD ROM drive from the server entirely 3 Press and hold the sliding media latch to release the bezel blanks 1 w...

Page 89: ...yward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 5 Remove the processor air baffle a Loosen the two thumbscrews that secure the air baffle to the system tray 1 b Lift the air baffle up and out of the server 2 Figure 3 34 Removing the processor air baffle ...

Page 90: ...NTIAL Writer Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 6 Remove all expansion boards a Disconnect any cables connected to expansion boards b Release the PCI X guide clip Figure 3 35 Releasing the PCI X guide clip ...

Page 91: ... Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM c Press down on the PCI X slot release lever above the slot to release 1 d Flip up the PCI X slot release lever 2 e Lift the expansion board out of the server 3 Figure 3 36 Removing an expansion board ...

Page 92: ... File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 7 Remove the center wall a Loosen the four thumbscrews 1 b Lift the center wall slowly to access the fan cable 2 Figure 3 37 Removing the center wall c Disconnect the fan cable Figure 3 38 Disconnecting the fan cable ...

Page 93: ... more of the following devices Non hot plug SCSI hard drive Half height media device Full height media device Installing a Non Hot Plug SCSI Hard Drive You can install up to two half height removable devices in the removable media cage To install a non hot plug SCSI hard drive 1 Power down the server Refer to Powering Down the Server in this chapter 2 Remove the access panel Refer to Removing the ...

Page 94: ... Torx T 15 tool provided with the server to remove the four installation screws from the bezel blanks Figure 3 39 Removing installation screws from a bezel blank IMPORTANT Each SCSI device in the server must have a unique address The server automatically sets all SCSI IDs for hot plug drives but you must set the SCSI IDs for devices installed in the media cage 5 Set the SCSI ID for the non hot plu...

Page 95: ...ons doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 6 Insert the drive into the bezel blank tray 1 7 Insert the four installation screws through the bezel tray cutouts and into the hard drive 2 Refer to the option kit documentation for exact screw hole locations on the hard drive Figure 3 40 Securing a non hot plug hard drive to the bezel blank tray ...

Page 96: ...Guide 3 51 HP CONFIDENTIAL Writer Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 8 Slide the device part of the way into the bay Figure 3 41 Installing the non hot plug hard drive in the media area ...

Page 97: ...external VHDCI SCSI connector on the rear panel are on the same SCSI channel This channel supports either internal or external devices but not both types of devices at the same time Disconnect external devices from the external VHDCI SCSI connector before connecting an internal device to SCSI port 2 or the reverse 10 Connect the three device SCSI cable to the hard drive and SCSI port 2 on the syst...

Page 98: ...extra bezel blank for later use 13 Install other hardware options as needed or reinstall the access panel 14 Power up the server Installing a Half Height or Full Height Media Device You can install up to two half height or one full height removable devices in the removable media cage To install a half height or full height media device 1 Power down the server Refer to Powering Down the Server in t...

Page 99: ...zel blank and attach them to the tape drive as described in steps 4 and 5 in Installing a Non Hot Plug SCSI Hard Drive in this chapter Figure 3 43 Attaching installation screws to a tape drive IMPORTANT Each SCSI device in the server must have a unique address The server automatically sets all SCSI IDs for hot plug drives but you must set the SCSI IDs for devices installed in the media cage 5 Set ...

Page 100: ...NFIDENTIAL Writer Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 6 Slide the device part of the way into the bay Figure 3 44 Installing a half height media device Figure 3 45 Installing a full height media device ...

Page 101: ...rd and the external VHDCI SCSI connector on the rear panel are on the same SCSI channel This channel supports either internal or external devices but not both types of devices at the same time Disconnect external devices from the external VHDCI SCSI connector before connecting an internal device to SCSI port 2 or the reverse 8 Connect the three device SCSI cable to the half height or full height d...

Page 102: ... options as needed or reinstall the access panel 12 Power up the server Optional Internal Two Bay Hot Plug SCSI Drive Cage To install an optional internal two bay hot plug SCSI drive cage into the removable media bay NOTE For additional information about the two bay hot plug SCSI drive cage refer to the HP Internal Two Bay Hot Plug SCSI Drive Cage Installation Instructions 1 Power down the server ...

Page 103: ... 12 3 02 12 45 PM 5 Using the Torx T 15 tool attached to the back of the server position two screws in the upper mounting holes on each side of the drive cage Figure 3 47 Installing screws on the SCSI drive cage 6 Slide the drive cage into the chassis until it locks into place Figure 3 48 Sliding the drive cage into the chassis IMPORTANT Be sure that the unit identification numbers 0 and 1 appear ...

Page 104: ...ge option kit to the SCSI connector on the back of the SCSI drive cage 1 b Connect the other end of the SCSI cable to one of the internal SCSI connectors on the system board 2 c Locate the power cable inside the server and connect the power cable to the power connector on the SCSI drive cage 3 Figure 3 49 Connecting the SCSI and power cables 8 Reinstall the following items CD ROM drive if needed C...

Page 105: ...ils the system monitors the fan status and shuts down to prevent any thermal damage to components When the system is powered up POST displays an error message In the redundant configuration six fans cool the system If any one of the primary fans fails the system detects the paired redundant fan and continues to operate without any interruption or downtime WARNING To reduce the risk of personal inj...

Page 106: ...iption 1 Processor fan 1 2 Processor fan 3 3 I O fan 5 4 Redundant I O fan 6 5 Redundant processor fan 2 6 Redundant processor fan 4 Note Fan locations are labeled in the chassis Fan failure is indicated by amber LEDs located on each hot plug fan and by the front panel internal health LED For fan failures the internal health LED illuminates red in nonredundant mode and amber in redundant mode For ...

Page 107: ...ry power supply For full redundancy always install all three fans included in the redundant hot plug fan cage option kit To install the redundant hot plug fan cage 1 Power down the server Refer to Powering Down the Server in this chapter 2 Remove the access panel Refer to Removing the Access Panel in this chapter 3 Loosen the two thumbscrews on the redundant fan cage retaining bracket 1 4 Remove t...

Page 108: ... Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 5 Slide the redundant fan cage into the slots on the chassis wall Figure 3 52 Installing the redundant fan cage 6 Reinstall the redundant fan cage retaining bracket 1 7 Tighten both thumbscrews to secure the bracket and cage 2 Figure 3 53 Installing the redundant fan cage retaining bracket ...

Page 109: ...he redundant fan cage and one fan into the redundant slot on the fan cage along the center wall 1 Locate the two available slots on the redundant fan cage 2 Slide one of the hot plug fans into a fan cage slot and press down until the fan is seated securely NOTE Any hot plug fan provided in the redundant hot plug fan cage option kit can be installed in any of the hot plug fan slots Fans are keyed t...

Page 110: ...s needed 6 Power up the server and observe the internal system health LED on the front panel and the LEDs on all installed fans to be sure they are green NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to Appendix D Troubleshooting for diagnosis 7 Reinstall the access panel Replacing Hot Plug Fans IMPORTANT To perform...

Page 111: ... fan cage 2 Figure 3 56 Removing a hot plug fan 3 Slide the replacement hot plug fan into the open fan cage slot and press down to seat the fan securely 4 Repeat steps 1 through 3 to replace additional fans as needed 5 Reinstall the access panel 6 Power up the server and observe the internal system health LED on the front panel and the LEDs on all installed fans to be sure they are green NOTE If t...

Page 112: ...re in the primary power supply You can install or replace a second hot plug power supply without powering down the server CAUTION If only one power supply is installed do not remove the power supply unless the server has been powered down Failing to power down before removing a power supply in a non redundant configuration could cause data loss To install a second hot plug power supply 1 Locate th...

Page 113: ... Jennifer Hayward File Name d ch03 Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 2 Remove the two Torx T 15 screws 1 3 Remove the power supply blank 2 NOTE The server ships with a Torx T 15 tool attached to the rear panel Figure 3 58 Removing a power supply blank ...

Page 114: ... Installing Hardware Options doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 4 Slide the second hot plug power supply into the bay 1 5 Raise the handle and press it against the chassis to lock the power supply into the bay 2 Figure 3 59 Installing a hot plug power supply 6 Connect the power cord to the redundant power supply ...

Page 115: ... management clip to secure the power cord 9 Connect the power cord to the AC power source and observe the power supply LED on the unit to be sure that it is green indicating the power supply is properly powered and active IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources NOTE If you remove or replace the primary hot plug power su...

Page 116: ...installation of both PCI and PCI X expansion boards PCI expansion boards are designed to reach a peak frequency of no more than 66 MHz PCI X expansion boards are designed to reach a peak frequency of at least 100 MHz PCI and PCI X expansion boards are supported at a 3 3 V signaling level Slot Architecture The server supports installation of up to six expansion boards in the PCI X slot area Figure ...

Page 117: ...erformance Balancing Balancing is the paired arrangement of expansion boards for optimal performance based on the bus architecture of the expansion slots When populating boards on a shared bus be sure that both boards operate at the same speed two PCI boards or two PCI X boards To balance expansion board performance populate slots across different buses before populating two slots on the same bus ...

Page 118: ...alling an expansion board in an empty expansion slot remove the metal slot cover CAUTION Always power down the server before installing an expansion board CAUTION Do not remove an expansion slot cover unless you are installing an expansion board Operating the server without an expansion board or an expansion slot cover installed results in improper airflow and improper cooling which can lead to th...

Page 119: ... 281992 002 Last Saved On 12 3 02 12 45 PM 3 Press down on the PCI X slot release lever above the slot to release 1 4 Flip up the PCI X slot release lever 2 5 Lift the expansion slot cover out of the chassis 3 Figure 3 62 Removing an expansion slot cover IMPORTANT Retain the slot cover for later use Expansion slots must be populated with either an expansion board or a slot cover to maintain proper...

Page 120: ...ing or removing expansion boards Pressing the Power On Standby button to power down the server still provides auxiliary power to the expansion slot and may damage the board or other system components To install an expansion board 1 Open the PCI X slot release lever and remove the expansion slot cover Refer to Removing an Expansion Slot Cover in this chapter 2 Press the PCI X guide clip out toward ...

Page 121: ...s doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 12 45 PM 3 Position the expansion board above the expansion slot and use the PCI X guide to align the board with the slot 4 Press down on the expansion board to seat it in the slot 1 5 Press the PCI X slot release lever down until it clicks into place to lock the slot 2 Figure 3 64 Installing an expansion board ...

Page 122: ...0 pin remote management connector for the Remote Insight Lights Out Edition II board is provided if the server environment requires an upgrade for faster speeds The 30 pin connector provides power keyboard mouse and other peripheral signals directly to the system board therefore the external AC power adapter and loopback cable are not needed for normal operation The Remote Insight Lights Out Editi...

Page 123: ... interface card NIC ROM and standard external power supply make the RILOE II board independent of the host server and its operating system This design allows the RILOE II board to provide remote access to any authorized network client to send alerts and to perform other management functions For more detailed information and instructions for installing a RILOE II board refer to the HP Remote Insigh...

Page 124: ...ons for installing a ProLiant ML370 Generation 3 rack server The installation sequence includes Measuring with the template Installing cage nuts in the rack frame Installing server rails Installing the spring load rack rail assembly in the rack Installing the server in the rack Installing the cable management arm Connecting the power cord and peripheral devices Securing the power cord Securing cab...

Page 125: ... for installing the server in a Telco or round hole rack Complete instructions for using adapter kits to install the server in a rack are included with each option kit For information about obtaining rack option kits refer to www hp com products servers platforms Figure 4 1 shows a server installed in a rack Install heavier devices such as UPS units in the lower rack positions Figure 4 1 Server in...

Page 126: ... the first time Refer to Chapter 3 Installing Hardware Options for instructions on installing memory processors hot plug and non hot plug expansion boards and other major hardware options Server Installation Procedures To install the rack server into a rack complete all of the installation procedures CAUTION For Series 7000 racks you must install highly ventilated rack door inserts to provide prop...

Page 127: ...rack configuration with the Rack Builder tools provided with the rack IMPORTANT The template is two sided front and back and printed with arrows that show you where to insert rack rails on the front and back of the rack Use the rack template to identify the required space and location for the server 1 Identify the front side of the template 2 Starting at the bottom of the rack or at the top of a p...

Page 128: ...arks on the rack at the top edge of the template to align the template for the next component 6 Move to the rear of the rack and turn the template over to use the backside of the template 7 Repeat steps 2 through 5 with the back of the template on the rear of the rack IMPORTANT On the rear of the rack make pencil marks on the inside of the vertical rails These markings guide you in installing spri...

Page 129: ...ompress the sides of the cage nut and insert both lips into the square cutout on the rail NOTE Use a fitting tool as an aid to help install the cage nuts if needed Figure 4 3 Inserting cage nuts 3 Repeat steps 1 and 2 for a second cage nut Installing Server Rails To install the server rails on the server IMPORTANT Install the server rails with the smooth side of the rail against the server chassis...

Page 130: ...rmly anchored to the chassis before attaching the second rail 3 Repeat steps 1 and 2 to secure the second rail to the server Installing the Spring Load Rack Rail Assembly in the Rack The spring load rack rail assembly consists of a fixed outer rail and a sliding inner rail The two rails are shipped as an assembly and do not require additional preparation To install the spring load rack rail assemb...

Page 131: ...terior of the vertical rails on the front of the rack 1 IMPORTANT The smooth side of the spring load rail assembly must face the outside of the rack 3 Grasp the spring load rail assembly and squeeze the two spring release tabs in toward the rail to unlock the spring mechanism 2 4 Grasp the far end of the spring load assembly with your other hand and pull the rail in toward you until the rack tabs ...

Page 132: ... 3 02 2 12 PM 5 Insert the two tabs into the holes that you marked on the inside of the rear of the rack Figure 4 6 Inserting the spring load rails into the rear of the rack NOTE Other rack devices are removed for clarity 6 When the rail tabs are resting securely in the vertical rail holes release the rail and spring release tabs The assembly locking mechanism clicks into place 7 Repeat steps 2 th...

Page 133: ...k Server doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 12 PM Installing the Server in the Rack CAUTION To avoid destabilizing the rack install servers starting from the bottom of the rack To install the server in the rack 1 Use the server handles located on both sides of the server to lift it into position Figure 4 7 Lifting with the server handles ...

Page 134: ...l assembly and slide the server smoothly to the back of the rack Figure 4 8 Aligning the server rails with the rack rails and inserting the server CAUTION Keep the server parallel to the floor when sliding the server rails into the spring load rack rails Tilting the server up or down can result in damage to the rails IMPORTANT If the server does not slide into the rack smoothly the first time remo...

Page 135: ...e Rack Server doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 12 PM 5 Press the end tabs on both of the server rails to release the lock 1 6 Slide the server all the way back into the rack 2 Figure 4 9 Initializing the rail locks 7 Tighten the bezel thumbscrews to secure the server to the front of the rack Figure 4 10 Tightening the thumbscrews ...

Page 136: ... to and from the server Two hinges enable the cable management arm and cables to move forward through the rack when the server is extended A third hinge allows the cable management arm to swing back and out of the way during hot plug power supply installation and removal procedures IMPORTANT Install the cable management arm after the server is installed in the rack To attach the cable management a...

Page 137: ... 12 Securing the cable management arm to the rack Connecting the Power Cord and Peripheral Devices After the server has been installed in the rack connect the power cord and peripheral devices to the connectors located on the rear panel of the server Icons on the back of the server identify the function of each connector WARNING To reduce the risk of electrical shock or fire do not plug telecommun...

Page 138: ...y connectors on the rear panel of the rack server Securing the Power Cord After you connect power cords to each AC power supply use the power supply retaining clips to secure the AC power cords Form a service loop in the power cord that is long enough to prevent the plug from being disengaged accidentally To secure the power cord 1 Push the upper tab of the power supply retaining clip to release t...

Page 139: ...2 002 Last Saved On 12 3 02 2 12 PM 3 Thread the power cord through the retaining clip 4 Flip the lower tab up toward the chassis until it snaps into place to secure the power cord Figure 4 14 Securing the power cord in the retaining clip CAUTION After securing the power cord and before powering up the server always extend and retract the server to be sure that the cords remain connected when the ...

Page 140: ...ction enhances cable management among several servers in a rack configuration Securing Server Cables Use the cable management straps attached to the cable management arm to collect and secure external power network and peripheral device cables IMPORTANT Extend the server from the rack before routing cables through the cable management arm to allow the proper amount of slack in the cables Refer to ...

Page 141: ...t disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from each power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plu...

Page 142: ... Description Power On Standby LED From amber to green Internal health LED From off to green External health LED From off to green NIC LED From off to green when linked to the network From off to flashing green for network activity Note For a detailed explanation of all system LEDs refer to Appendix E LED Indicators and Switches When the server powers on for the first time the server performs a POS...

Page 143: ... RBSU To configure the server for the first time 1 Power up the server The system automatically launches RBSU 2 When prompted select a language 3 Select the operating system you want to install on the server A dialog box displays indicating that the system configuration is complete 4 Press the F10 key to exit RBSU or press any other key to return to the RBSU main menu 5 Insert the SmartStart CD or...

Page 144: ...em manufacturer For more information about using RBSU or SmartStart to configure the server refer to Chapter 7 Server Configuration and Utilities After RBSU configures the hardware for the first time use SmartStart to install an operating system The server supports the following operating systems Microsoft Windows NT and Windows 2000 Linux Novell NetWare SCO OpenServer and UnixWare Sun Solaris Int...

Page 145: ...m maintenance and upgrade procedures The procedures in this section explain how to extend the server and access the server rear panel in the rack For information concerning routine maintenance and safety precautions refer to the Documentation CD shipped with the server Maintenance and Service Procedures In addition to the material in this guide the HP ProLiant ML370 Generation 3 Maintenance and Se...

Page 146: ...bezel to the front of the rack 1 2 Extend the server on the rack rails until the spring load rail lock engages 2 Figure 4 18 Extending the server from the rack 3 After performing the installation or maintenance procedure press the tabs on the ends of both server rails and slide the server back into the rack 4 Tighten the thumbscrews to secure the server in the rack 5 Refer to Installing the Server...

Page 147: ...c Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 12 PM Accessing the Server Rear Panel in the Rack To access the server rear panel in the rack 1 Lift the hinge locking latch to unlock the cable management arm 1 2 Swing the arm away from the back of the server 2 Figure 4 19 Unlocking the cable management arm Reverse steps 1 and 2 to secure the cable management arm ...

Page 148: ...ns In addition to the rack kit provided with the server there are rack option kits available that enable you to install the server into a Telco or any round hole rack Telco Rack Option The Telco rack adapter kit includes rack rails installation hardware and instructions for installing a server into a Telco rack For information about obtaining an optional Telco rack adapter kit contact your authori...

Page 149: ...izzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 12 PM Round Hole Rack Option The round hole rack adapter kit includes rack rails installation hardware and instructions for installing a server into any four sided rack with round holes For information about obtaining an optional round hole rack adapter kit contact your authorized reseller or refer to www hp com products servers platforms ...

Page 150: ...talling the Tower Server This chapter provides information and instructions for installing a ProLiant ML370 Generation 3 tower server The installation sequence includes Connecting the power cord and peripheral devices Powering up the server Installing an operating system Registering the server The chapter concludes with routine maintenance guidelines and resources For additional information refer ...

Page 151: ...r Server Installation Guidelines Follow the guidelines in Chapter 2 Planning the Server Installation to plan an optimum environment and to install the server properly and safely Be aware of all server warnings listed in the chapter and throughout this guide Install any optional hardware components before installing and powering up the server for the first time Refer to Chapter 3 Installing Hardwar...

Page 152: ...telecommunications telephone connectors into the NIC receptacles IMPORTANT If the Remote Insight Lights Out Edition II RILOE II board is installed in the server be sure that you connect the video cable to the video connector on the rear of the RILOE II board The standard video connector on the server rear panel is not used when the RILOE II board is installed Refer to Rear Panel Components in Chap...

Page 153: ...t disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from each power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plu...

Page 154: ...rk activity Note For a detailed explanation of all system LEDs refer to Appendix E LED Indicators and Switches When the server powers on for the first time the server performs POST and launches RBSU Select the initial language and operating system then insert the SmartStart CD in the CD ROM to begin configuration Installing an Operating System IMPORTANT Before installing an operating system on a n...

Page 155: ...system installation CD Figure 5 3 Inserting the CD into the tower server NOTE The CD ROM drive may look different from the one shown in this figure 6 Restart the server 7 Follow the instructions provided by SmartStart or the operating system manufacturer For more information about using RBSU or SmartStart to install an operating system refer to Chapter 7 Server Configuration and Utilities After RB...

Page 156: ...servers support the following operating systems Microsoft Windows NT and Windows 2000 Linux Novell NetWare SCO OpenServer and UnixWare Sun Solaris Intel Platform Edition IBM OS 2 For the most current information about operating system support on the servers refer to ftp compaq com pub products servers os support matrix 310 pdf Registering the Server You can register the server with the forms inclu...

Page 157: ...ntenance and safety precautions refer to the Documentation CD provided with the server Maintenance and Service Procedures In addition to the material in this guide the HP ProLiant ML370 Generation 3 Maintenance and Service Guide provides specific information required for general maintenance and component replacement including Spare part numbers Removal and replacement procedures Diagnostic tools T...

Page 158: ... cabling hardware options for optimum performance For complete and comprehensive information use this chapter along with the labels attached to the inside of the server access panel and the documentation provided with the hardware options Internal Cabling Configurations The following sections describe internal signal cabling configurations for the server Internal Drives and Storage Devices Interna...

Page 159: ...6 Server Cabling doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 15 PM Hot Plug SCSI Hard Drives Figure 6 1 shows standard cable routing from the SCSI backplane on the hard drive cage to SCSI port 1 on the system board Figure 6 1 Cabling the SCSI hard drive cage to SCSI port 1 center wall and PPMs removed for clarity ...

Page 160: ...12 3 02 2 15 PM Diskette Drive The server includes a diskette drive that is mounted in an area behind the front panel outside the removable media area Figure 6 2 shows standard cable routing for a point to point diskette cable from the diskette drive to the system board For information about replacing the diskette drive refer to the maintenance and service guide Figure 6 2 Cabling the diskette dri...

Page 161: ...15 PM IDE CD ROM Drive In the server the CD ROM drive is mounted in the top bay of the removable media area Figure 6 3 shows standard cable routing in a rack configuration for a point to point IDE cable connecting the CD ROM drive to the IDE connector on the system board For information about replacing the CD ROM drive refer to the maintenance and service guide Figure 6 3 Cabling the CD ROM drive ...

Page 162: ... Drives The server provides support for up to two internal tape drives including DAT DLT or the Universal Hot Plug Tape Drive Internal devices installed in the removable media cage are cabled directly to SCSI port 2 on the system board with a three device terminated cable Figure 6 4 shows standard cable routing from the removable media cage to the system board with the CD ROM drive installed Figur...

Page 163: ...le Name g ch06 Server Cabling doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 15 PM Cabling a Smart Array or Other RAID Controller To cable a Smart Array or other RAID controller 1 Disconnect the SCSI cable from the primary SCSI connector on the system board Figure 6 5 Disconnecting the primary SCSI cable ...

Page 164: ...odename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 15 PM 2 Connect the SCSI cable to the Smart Array Controller or other RAID controller Figure 6 6 Connecting the SCSI cable to the SCSI controller option NOTE Both SCSI channels are self terminating If you choose to not use one or both SCSI channels you do not need to terminate the unused channel s ...

Page 165: ...3 02 2 15 PM Optional Internal Two Bay Hot Plug SCSI Drive Cage The server supports an optional internal two bay hot plug SCSI drive cage that is installed in the removable media bay of the server Figure 6 7 shows standard cable routing with the two bay drive cage installed For installation instructions refer to Chapter 3 Installing Hardware Options Figure 6 7 Cabling an optional internal two bay ...

Page 166: ... in the cages attached to the center wall Fan cables for all fans are bundled and connect to a single fan connector on the system board Figure 6 8 so that no additional cabling is needed For instructions on installing hot plug fans refer to Chapter 3 Installing Hardware Options or refer to the hardware configuration and installation instructions that ship with the server and the option label on th...

Page 167: ... guide for the server Power On Standby Button LED Assembly The server includes a Power On Standby button LED assembly that connects directly to the system board For instructions on replacing the Power On Standby button LED assembly refer to the maintenance and service guide for the server External Cabling Configurations The following sections describe cabling configurations for peripheral devices ...

Page 168: ...s and cables In general SCSI cables have distinguishing characteristics External SCSI cables have a round wire with securable connectors Internal SCSI cables have a flat ribbon wire with push on connectors HP and Compaq branded SCSI cables are keyed so they cannot be installed incorrectly and are labeled for easy identification and reference Determining Cabling Needs The following guidelines are a...

Page 169: ...sal Hot Plug Tape Drive After you finish cabling external storage options use the SmartStart CD to run the following applications RBSU enables you to configure new hardware in the system Array configuration utilities enable you to configure and manage drive arrays for SCSI hard drives IMPORTANT Use configuration utilities after installing any non hot plug option in the server External SCSI Hard Dr...

Page 170: ...External Storage Devices The server supports external storage devices through the SCSI connector on the rear panel of the server Figure 6 10 shows a tower server cabled to an external storage device through the rear panel SCSI connector Figure 6 10 Cabling an external storage device through the external SCSI connector tower server For additional information about external cabling with the server r...

Page 171: ...SB devices through the two Open Standard USB connectors on the rear panel of the server shown in Figure 6 11 Figure 6 11 Rear panel USB connectors The system ROM configurable through RBSU provides full legacy support for USB keyboard and mouse Operating systems that currently support USB technology in the servers include Windows 2000 Linux NetWare 6 keyboard and mouse For an updated operating syst...

Page 172: ... configured the server for a rack you are ready to connect the power cord and peripheral devices CAUTION Always connect peripheral devices before connecting power to the server An improper cabling connection sequence can result in electrical damage to peripheral devices Rear panel connectors on the server include Video blue Parallel burgundy RJ 45 Serial teal VHDCI SCSI Auxiliary VHDCI SCSI slot M...

Page 173: ...able management arm that prevents loose cabling in the rear of the rack and protects connectors from damage that results when cables are disconnected improperly When multiple servers are installed in a rack the cable management arm effectively organizes the rear panel cabling Refer to Chapter 4 Installing the Rack Server for instructions on installing the cable management arm and securing cables F...

Page 174: ...ities This chapter provides information about the following utilities and support tools ROM Based Setup Utility RBSU Redundant ROM Support ROMPaq Utility Online ROM Flash Utility ROM Legacy USB Support SmartStart CD SmartStart Diskette Builder SmartStart Scripting Toolkit Insight Manager 7 Diagnostics Utility Automatic Server Recovery ASR 2 Integrated Management Log IML Multi Initiator Configurati...

Page 175: ...ory Erasing the current configuration Performing diagnostics In addition RBSU includes other features which are outlined in Using RBSU in this chapter For a complete explanation of RBSU features and functions refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Navigating RBSU To navigate RBSU use the following keys To access RBSU press the F9 key when prompted during power u...

Page 176: ...and can be changed later NOTE Most of the features in RBSU are not required in the setup of the server The options in this utility are designed to assist with specific server configuration issues RBSU is divided into a series of menu selections designed to configure specific areas of the system The primary menus are as follows System Options PCI Devices Standard Boot Order IPL Boot Controller Orde...

Page 177: ...PT port at the specified resource setting The default for this setting is enabled Integrated Diskette Controller allows you to enable or disable the diskette controller The default for this setting is enabled NUMLOCK Power On State allows you to enable or disable the keyboard NUMLOCK feature at server startup The default for this setting is disabled Embedded NIC PXE Support allows you to enable or...

Page 178: ...tandard Boot Order IPL The IPL Boot Order menu option enables you to configure the order of devices used to start an operating system This feature can be set to select which device the system scans first The default order is 1 CD ROM 2 Diskette drive 3 Hard drive refer to Boot Controller Order 4 PCI embedded Ethernet network controller Boot Controller Order The Boot Controller Order menu option en...

Page 179: ...er Passwords The Server Passwords menu option enables you to set up passwords to limit access to the system and its setup options The following selections are available on this menu Set Power On Password allows you to assign a power on password This password prevents unauthorized users from powering on the system The default for this setting is disabled Set Admin Password allows you to assign an a...

Page 180: ...ctions are available on this menu MPS Table Mode allows you to change the APIC table setting The APIC table setting is automatically set by OS Selection if Auto Set Table is selected The default for this setting is Auto Set Table Hot Plug Resources allows you to select the amount of system resources dedicated to the PCI Hot Plug capabilities The default setting is Auto Set POST Speed Up allows you...

Page 181: ... speed on high to provide maximum thermal protection The default for this setting is disabled Normal sets the fan speed on low for minimum acoustic output The default for this setting is enabled CAUTION Always configure the fan speed control for high speed in high altitude environments or in fully loaded systems For maximum protection always load the health driver NMI Debug Button allows you to en...

Page 182: ...ot meet the criteria for online spare memory support the system does not allow you to configure this feature 2 Access RBSU by pressing the F9 key when prompted during power up 3 Select System Options 4 Select Advanced Memory Protection 5 Select Online Spare Memory Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or press the F10 key to exit RBSU Saving RBSU Configuration ...

Page 183: ...new ROM becomes corrupted for any reason This feature protects the previous ROM version even if you experience a power failure while flashing the ROM Access to Redundant ROM Settings Use ROMPaq utilities to create a backup ROM image before upgrading the configuration or to restore saved ROM data 1 Access RBSU by pressing the F9 key when prompted during power up 2 Select Advanced Options 3 Select R...

Page 184: ...MPaq utilities If a power loss occurs during a firmware upgrade redundant ROM support enables data recovery Online ROM Flash Utility Online ROM Flash enables Microsoft Windows NT 4 0 and Windows 2000 operating system administrators to efficiently upgrade and manage system and array controller ROMs This tool includes the following features Works offline and online Integrates with other HP software ...

Page 185: ...ard and mouse but not for CD ROM or diskette drives ROM legacy USB support is available during POST DOS and while the operating system is running The ROM does not support hot plug events for the USB keyboard or USB mouse at any time The maximum device support is two USB keyboards two USB mouse devices and one layer of hubs NOTE The SmartStart Microsoft Windows 95 environment does not support a USB...

Page 186: ...you purchased the system with a factory installed operating system Refer to the Factory Installed Operating System Software User Guide for software installation guidelines SmartStart enables you to perform the following functions Auto detect and configure the server hardware and drive arrays Install any major server operating system using packaged product CDs Install the latest optimized drivers R...

Page 187: ...art CD Use the SmartStart Diskette Builder to create the following support diskettes Array Configuration Utility Operating system support Diagnostic utilities Server utilities Erase utility System and option ROMPaq To run the Diskette Builder you need the following A PC with one of the following operating systems Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows NT Microsoft Windows 2000...

Page 188: ...in the scripted file at the subset level For example you can change ASR 2 settings without having to change settings for boot controller order For more information refer to the SmartStart Scripting Toolkit User Guide Insight Manager 7 Insight Manager 7 is an application for easily managing network devices Insight Manager 7 delivers intelligent monitoring and alerting as well as visual control of H...

Page 189: ...o export asset information from the Insight Manager 7 database to leading database and spreadsheet applications making asset management easier than ever Remote Management Insight Manager 7 enables you to manage in band or out of band devices online or offline from anywhere Reporting Using Automatic Data Collection Insight Manager 7 enables you to gather historic performance information for graphin...

Page 190: ...ver within ten minutes after a system hang or shutdown At the same time the Insight Manager 7 console notifies you by sending a message to a designated pager number that ASR 2 has restarted the system You can disable ASR 2 from the Insight Manager 7 console or RBSU Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML time stamps each event wi...

Page 191: ...h fault configuration and performance monitoring of hundreds of HP or Compaq branded servers from a single management console The system parameters that are monitored describe the status of all key server components By being able to view the events that may occur to these components you can take immediate action Use the instructions in this section to view and print the event list from within Insi...

Page 192: ...ture and comparison to maximize server availability It is available on the Management CD in the ProLiant Essentials Foundation Pack or refer to www hp com servers manage Refer to the Management CD for information on installing and running the Survey Utility After you run the Survey Utility you can view the IML by loading the output of the utility typically called SURVEY TXT into a text viewer such...

Page 193: ... Configuration Process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence that occurs the system ROM automatically configures the entire system without needing any intervention During this process the Option ROM Configuration for Arrays ORCA utility in most cases automatically configures the array to a default setting based on...

Page 194: ... configuration process completes or after the server reboots upon exit from RBSU the Power On Self Test POST sequence runs and then the boot option screen is displayed This screen is visible for several seconds before the system attempts to boot from either a bootable CD or the hard drive During this time the menu on the screen allows you to install an operating system make changes to the server c...

Page 195: ... series number The series number should not be confused with the marketing name or model number of the product Federal Communications Commission Notice Part 15 of the Federal Communications Commission FCC Rules and Regulations established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incide...

Page 196: ...h the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rul...

Page 197: ...received including interference that may cause undesired operation For questions regarding your product contact Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 or call 1 800 652 6672 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houst...

Page 198: ...ts all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du R...

Page 199: ...er 281992 002 Last Saved On 12 3 02 2 25 PM Compliance with these directives implies conformity to the following European Norms in brackets are the equivalent international standards EN55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 3 4 5 6 8 11 Electromagnetic Immunity EN61000 3 2 IEC61000 3 2 Power Line Harmonics EN61000 3 3 IEC61000 3 3 Power Line Flicker EN60950 IEC950 Product...

Page 200: ... emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance Laser Safety Warnings WARNING To reduce the risk of exposure to hazardous radiation Do not try to open the laser device enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein...

Page 201: ... comply with appropriate safety standards including IEC 825 Laser Product Label The following label or equivalent is located on the surface of the supplied laser device This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product Laser Information Laser Type Semiconductor GaAIAs Wave Length 780 nm 35 nm Divergence Ang...

Page 202: ... replacement or proper disposal contact your authorized reseller or your authorized service provider WARNING Your computer contains an internal lithium manganese dioxide or a vanadium pentoxide or an alkaline battery pack There is risk of fire and burns if the battery pack is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperat...

Page 203: ...current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 1 00 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet If you have questions about the type of power cord to use contact your authorized service provider IMPORTANT Route power cords so that they will not...

Page 204: ...or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device Preventing Electrostatic Discharge To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive a...

Page 205: ...omputer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper grounding wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field serv...

Page 206: ...er troubleshooting information refer to the Servers Troubleshooting Guide provided on the Documentation CD or refer to www hp com products servers platforms Table C 1 POST Error Messages Error Code Audible Beeps Probable Source of Problem Action 207 Invalid Memory Configuration Unsupported DIMM In DIMM Socket X Only Registered DDR DIMMs Are Supported One long and one short DIMM is of an unsupporte...

Page 207: ...sizes Replace DIMMs in indicated slots Refer to Memory in Chapter 3 207 Invalid Memory Configuration DIMMs must be installed sequentially One long and one short Installed DIMMs are not sequentially ordered Reinstall DIMMs in proper order Refer to Memory in Chapter 3 207 Invalid Memory Configuration Incomplete bank detected in bank X One long and one short Bank is missing a DIMM Install a DIMM to f...

Page 208: ...n Chapter 3 209 Online Spare Memory Configuration Spare bank is invalid Mixing of DIMMs with Primary Width of x4 and x8 is not allowed in this mode One long and one short Installed DIMMs for online spare bank are of a different primary width than the DIMMs in other banks Install or reinstall DIMMs to support online spare configuration Refer to Memory in Chapter 3 WARNING A Type 2 Header PCI Device...

Page 209: ...ation about general troubleshooting techniques diagnostic tools error messages and preventative maintenance refer to the Servers Troubleshooting Guide also included in your user documentation This appendix includes the following topics When the Server Does Not Start You are provided with initial instructions on what to try and where to go for help for the most common problems encountered during in...

Page 210: ...he ROMPaq disaster recovery procedure Information Resources This section provides a list of reference information available for the server For troubleshooting information beyond the scope of this guide both general and specific to the server refer to Table D 8 at the end of this appendix When the Server Does Not Start This section provides systematic instructions on what to try and where to go for...

Page 211: ... a Check the status using the power supply LEDs For the location and explanation of these LEDs refer to Hot Plug Power Supply LEDs in Appendix E b Also refer to the Servers Troubleshooting Guide for information about power sources 4 If the server does not complete POST or start loading an operating system refer to the Servers Troubleshooting Guide for information about general loose connections 5 ...

Page 212: ... meets the minimal hardware requirements and is powered up during normal operations a ProLiant logo b Memory test c BIOS information d Copyright information e Processor initialization NOTE The remaining items in this list pertain to option ROMs The messages for these items appear only if they are installed and enabled f Multi initiator configuration IMPORTANT Select the multi initiator configurati...

Page 213: ...ected to the appropriate table in this section That table outlines possible reasons for the problem options available to assist in diagnosis possible solutions and references to other sources of information Table D 1 Diagnostic Steps Question Action Question 1 Is the Power On Standby LED amber If yes continue to question 2 If no refer to Table D 2 Question 2 Is the Power On Standby LED green If ye...

Page 214: ...ML370 Generation 3 Server Setup and Installation Guide HP CONFIDENTIAL Writer Jennifer Hayward File Name l appd Troubleshooting doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 43 PM Figure D 1 Diagnostic steps ...

Page 215: ...laced Be sure that the power cord is connected to the power supply Be sure that the power supply is undamaged and that the power supply is fully seated Be sure that the system power and power supply signal cables are connected to the system board and power supply backplane Be sure that the power button LED cable is connected to the system board Check for bent pins on connectors and components Refe...

Page 216: ... short The power button LED assembly has failed Nonvolatile RAM NVRAM may be corrupted The system board may need to be replaced Firmly press the power button Be sure that the power supply is undamaged and securely seated and that the power supply backplane is securely seated Check for bent pins on connectors and components Check for unseated expansion boards Clear NVRAM Refer to Appendix E for the...

Page 217: ...dentify the failed power supply no green LED Be sure that the power supply is undamaged and securely seated and that the power supply backplane is securely seated Contact your authorized service provider for replacement parts and service No it s red All installed power supplies have failed The server may have experienced a short Contact your authorized service provider for replacement parts and se...

Page 218: ...M is in pre failure condition One memory bank is valid but another bank is missing a DIMM One memory bank is valid but another bank has mismatched DIMMs installed One memory bank is valid but another bank has an unsupported DIMM type installed A memory bank has failed and the online spare memory feature has copied information to the redundant bank A redundant fan has failed Use amber failure LEDs ...

Page 219: ...or PPM is missing A DIMM has experienced a multibit error No valid memory in the server Populated banks have mismatched DIMMs No valid memory in the server Populated banks have missing DIMMs No valid memory in the server Populated banks have unsupported DIMM types Populated DIMMs are not in the correct order A required fan has failed An overtemperature condition has occurred Use amber failure LEDs...

Page 220: ...ted If a Remote Insight Lights Out Edition expansion board is installed be sure that the video cable is connected to the video connector on this expansion board Check the video connections Refer to the Servers Troubleshooting Guide for information about video problems Clear NVRAM Refer to Appendix E for the correct switch setting Are there any audible indicators such as a series of beeps A series ...

Page 221: ...oblems After Initial Boot Problem Possible Cause Possible Solution SmartStart requirement not performed Check the SmartStart Release Notes provided in the SmartStart Online Reference Information on the SmartStart CD The CD ROM drive is not working Check the IDE signal cable and power cable that connect the CD ROM drive to the system board for proper connection Insufficient memory is available A ra...

Page 222: ...is necessary to reinstall run the System Erase Utility Read the caution in this table Refer to the instructions in the Servers Troubleshooting Guide SmartStart fails during installation CMOS is not cleared Run the System Erase Utility Read the caution in this table Refer to the instructions in the Servers Troubleshooting Guide CAUTION The System Erase Utility causes loss of all configuration infor...

Page 223: ...ing system documentation and to the SmartStart Release Notes on the SmartStart CD Run RBSU and check the OS Selection menu Problem was encountered with the hardware you have added to the server Refer to the documentation provided with the hardware Refer to Chapter 6 Server Cabling to identify correct SCSI cabling configuration for the server Server cannot load operating system Problem was encounte...

Page 224: ...operating system and its drivers Information about available recovery options and advice on minimizing downtime ROMPaq Disaster Recovery If both sides of the redundant ROM are corrupted the server automatically enters the disaster recovery mode and emits three extended beeps To perform ROMPaq disaster recovery 1 After hearing the three beeps insert a ROMPaq diskette with the latest system ROM from...

Page 225: ...s beyond the scope of this document It includes general hardware and software troubleshooting information for all ProLiant servers a complete list of error messages along with explanations of probable causes and a list of appropriate measures This guide ships with the server HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide This resource provides a complete list of all replacemen...

Page 226: ... 3 server For additional information about troubleshooting procedures refer to Appendix D Troubleshooting System LEDs The server contains several sets of LEDs that indicate the status and settings of hardware components This section discusses the following LEDs Front panel Hot plug SCSI hard drive RJ 45 connector iLO management port Unit identification UID LEDs and switches Hot plug power supply H...

Page 227: ...nel LEDs The set of five LEDs on the front of the server indicates system health Figure E 1 and Table E 1 identify and describe the location and function of each LED Figure E 1 Front panel LEDs Table E 1 Front Panel LEDs Item Description Status Means Blue Activated Flashing blue System being managed remotely 1 UID switch and LED Off Deactivated Green Normal system on Amber System degraded Red Syst...

Page 228: ...AC power and is turned on 5 Power On Standby button and LED Off System has no AC power The internal health LED identifies service events for internal components in a pre failure or failed condition Internal components include fans processors PPMs memory and overtemperature conditions For a list of these events refer to Appendix D Troubleshooting Hot Plug SCSI Hard Drive LEDs Each hot plug SCSI har...

Page 229: ...doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 48 PM Figure E 2 Hot plug SCSI hard drive LEDs Table E 2 Hot Plug SCSI Hard Drive LEDs Item Description Status Means On Drive activity 1 Drive activity Off No drive activity Flashing Online activity 2 Online status Off No online activity Flashing Fault process activity 3 Fault status Off No fault process activity ...

Page 230: ...rray On Flashing Off Do not remove the drive Removing a drive during this process causes data loss The drive is rebuilding or undergoing capacity expansion Flashing Flashing Flashing Do not remove the drive Removing a drive during this process causes data loss The drive is part of an array being selected by the Array Configuration Utility Or The Options ROMPaq is upgrading the drive Off Off Off OK...

Page 231: ...ff Off On OK to replace the drive online The drive has failed and has been placed offline Off On Off OK to replace the drive online if a predictive failure alert is received provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and configured as part of an array On or flashing On Off OK to replace the drive online if a predictive...

Page 232: ... for the network interface controller NIC and iLO management on the server rear panel contains two LEDs Figure E 3 and Table E 4 identify LED locations and status Figure E 3 RJ 45 connector LEDs Table E 4 RJ 45 Connector LEDs Item LED Description Status Means On or flashing Network activity 1 NIC activity Off No network activity On Linked to network 2 NIC link Off No network link On or flashing Ne...

Page 233: ...e UID LEDs indicate activity status and can be toggled on and off by the hardware push button or Insight Manager 7 The rear UID LED provides a visual reference for locating an individual server in a rack of servers The rear UID contains an integrated button to activate or deactivate the LED Figure E 4 Rear UID LED and switch rack model The rear UID LED indicates the following states Blue The switc...

Page 234: ...us by noting the color of the power supply LED located adjacent to the AC inlet Figure E 5 Hot plug power supply LEDs Table E 5 Hot Plug Power Supply LEDs Item Description 1 Secondary redundant power supply 2 Primary power supply When the power supply LED is off the following conditions may exist No AC power is available The power supply has failed The power supply is in standby mode The power sup...

Page 235: ...aved On 12 3 02 2 48 PM Hot Plug Fan LEDs Each hot plug fan contains a dual color LED Figure E 6 Hot plug fan LEDs The hot plug fan LED indicates the following conditions Green The fan is operating normally Amber The fan has failed Off The fan is not powered up or is not seated System Board LEDs Several LEDs are located on the system board Processor status PPM status Memory status System overtempe...

Page 236: ...92 002 Last Saved On 12 3 02 2 48 PM Figure E 7 and Table E 6 identify system board LED locations and status indications Figure E 7 System board LEDs Table E 6 System Board LEDs Item Description Status 1 Memory status 1A 2 Memory status 2A 3 Memory status 3B 4 Memory status 4B 5 Memory status 5C 6 Memory status 6C Amber Memory failed Off Normal 7 System overtemperature Amber System overtemperature...

Page 237: ...10 Processor 2 11 Processor 1 12 PPM 1 Amber Processor or PPM failed Off Normal System Board LEDs and Internal Health LED Status Combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event The combinations of illuminated system board LEDs and the internal health LED in Table E 7 indicate system status NOTE The system manage...

Page 238: ...d processor is installed Processor is not installed in socket X ROM detects a failed processor during POST Processor failure socket X amber Amber Processor in socket X is in pre failure condition Processor failure both sockets amber Red Processor types do not match Processor is not installed but the corresponding PPM is installed PPM failure slot X amber Red PPM in slot X has failed PPM X is not i...

Page 239: ... LED Status Means DIMM failure all slots in one bank amber Red Interleaving error The bank is not populated entirely or DIMMs do not all match within the bank DIMM failure all slots amber Red No valid or usable memory is installed in the system The banks are not populated in the correct order System overtemperature amber Red System has exceeded OS cautionary level or critical hardware level Red A ...

Page 240: ...dding or removing a component changing a security feature or reconfiguring the server from tower to rack require that you reconfigure a system switch If the system configuration is incorrect the server may not work properly and you may receive error messages on the screen This section discusses the following system board switches System maintenance System identification Figure E 8 System board swi...

Page 241: ...efer to Table E 9 Table E 9 System Maintenance Switch SW1 Position Description Settings 1 iLO security Off iLO security enabled On iLO security disabled 2 Configuration lock Off System configuration can be changed On System configuration is locked and cannot be modified 3 Rack mount indicator Off System is in a tower configuration On System is in a rack mounted configuration 4 Enable diskette boot...

Page 242: ...ion Switch SW2 Position Description Settings for 2 4 GHz and 2 8 GHz models Settings for 3 06 GHz and above models 1 ID0 Off Off 2 ID1 Off Off 3 ID2 Off On System Configuration Settings It may be necessary at some time to clear and reset system configuration settings When the system maintenance switch position 6 is set to the on position the system is prepared to erase all system configuration set...

Page 243: ...y to run RBSU and reset all system configuration settings NOTE For instructions on using RBSU to reset system configuration settings refer to Chapter 7 Server Configuration and Utilities ROMPaq Disaster Recovery Mode A corrupted system ROM requires that you recreate the ROM BIOS by a process called flashing the ROM This operation can be accomplished only when the system is in disaster recovery eme...

Page 244: ... Number 281992 002 Last Saved On 12 3 02 2 52 PM F Server Specifications Server Specifications This appendix provides operating and performance specifications for tower and rack models of the ProLiant ML370 Generation 3 server including Server specifications Dimensions Power requirements Temperature requirements Minimum hardware configuration Supported operating systems Drivers ...

Page 245: ...N A Width 22 07 cm 8 69 in 48 26 cm 19 0 in Weight with no drives installed 33 95 kg 74 70 lb 33 39 kg 73 46 lb Input requirements Rated input voltage 90 to 264 VAC Rated input frequency 47 to 63 Hz Rated input current 7 3 A 110 V to 3 6 A 220 V Rated input power 800 W BTUs per hour 2732 Power supply output Rated steady state power 500 W Maximum peak power 550 W for 2 minutes Temperature range Ope...

Page 246: ...ors 1 3 and 5 must be populated and the fan cable must be connected to the system board Memory DIMM slots 1A and 2A must be populated with identical ECC Registered DDR DIMMs The maximum memory configuration is six 2 GB DIMMs For related information refer to the HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide or refer to www hp com products servers platforms Supported Operating ...

Page 247: ...ver support on all operating system installation media It is recommended that you use SmartStart and its Assisted Path feature to install your operating system and the latest driver support If you do not use SmartStart to install your operating system drivers for some of the new hardware are required For these drivers as well as other option drivers ROM images and value add software refer to www h...

Page 248: ... is usually about five to ten years Use a 540 milliampere lithium 3 volt replacement battery P N 179322 001 To install a new battery 1 If the server is on remove power from the system Refer to Preparing the Server in Chapter 3 WARNING To reduce the risk of electric shock or damage to the equipment do not disable the power cord grounding plug The grounding plug is an important safety feature WARNIN...

Page 249: ...NFIDENTIAL Writer Jennifer Hayward File Name o appg System Battery doc Codename Dizzy Devil Part Number 281992 002 Last Saved On 12 3 02 2 53 PM 3 Locate the system battery on the system board Figure G 1 Locating the system battery 4 Remove the existing battery Figure G 2 Removing the battery ...

Page 250: ...ery 6 Install the access panel Refer to Chapter 3 Installing Hardware Options 7 Reconnect the power cord and peripheral devices Refer to Connecting the Power Cord and Peripheral Devices in Chapter 4 or in Chapter 5 Installing the Tower Server 8 Power up the server Refer to Powering Up the Server in Chapter 4 or in Chapter 5 Installing the Tower Server 9 Run the System Configuration Utility to reco...

Page 251: ...nu 7 7 air baffle See processor air baffle airflow cautions 2 4 2 5 requirements 2 4 ambient temperature maximum recommended TMRA 2 7 APIC table changing settings 7 7 array configuration utilities 6 12 array controller See SCSI controller ASR 2 See Automatic Server Recovery 2 ASR 2 authorized reseller xviii Automatic Server Recovery 2 ASR 2 defined 7 17 disabling 7 6 7 17 features 1 14 menu 7 6 B ...

Page 252: ...4 cage nuts installing 4 5 kit contents 2 11 Canadian notice A 4 Canadian Standards Association regulations 2 6 CarePaq optional installation services 2 1 website 2 1 D 17 CD ROM drive cabling 6 4 features 1 6 CD ROM drive connector See IDE connector CD ROM problem diagnosis D 13 CDs Documentation 3 1 Management 7 19 Rack Products Documentation 2 3 SmartStart 7 13 chassis comparison 3 2 Class 1 la...

Page 253: ... 3 4 cabling 6 3 features 1 6 locating 3 2 3 3 3 4 diskette drive connector locating 3 11 diskette write control setting in RBSU 7 4 disposal battery A 8 documentation See also guides Insight Manager 7 7 15 SmartStart Scripting Toolkit 7 15 Documentation CD 3 1 drivers F 4 E electrical grounding requirements 2 6 environmental requirements airflow 2 4 electrical grounding 2 6 overview 2 3 power 2 6...

Page 254: ...A 3 notice A 1 requirements A 3 rules A 2 A 3 fitting tool for cage nuts 4 6 front bezel key lock 1 15 opening 3 12 front bezel key 3 12 front panel components 3 3 G grounding See electrical grounding requirements grounding methods B 1 B 2 guides Factory Installed Operating System Software Installation Guide D 15 HP ProLiant ML370 Generation 3 Server Maintenance and Service Guide D 17 Servers Trou...

Page 255: ...rdware overview 3 1 hot plug fans 3 64 hot plug SCSI hard drives 3 38 memory 3 32 operating systems 4 21 5 6 power supplies 3 67 processor air baffle 3 31 processor power modules PPMs 3 31 processors 3 22 rack rails 4 7 rack server 4 1 SCSI hard drives 3 41 server rails 4 6 tape drives 3 53 tower server 5 1 Installing Rack Products video 2 3 Integrated Lights Out iLO features 1 9 management port l...

Page 256: ... 22 5 8 management tools 1 12 media bays See removable media bays media door opening 3 14 memory enabling as Advanced ECC 7 4 enabling online spare memory support 7 4 features 1 4 installation 3 32 insufficient during installation D 13 minimum requirements F 3 online spare 3 32 online spare configuration 3 34 online spare support 1 4 option kits 3 36 part numbers 3 36 problem diagnosis D 13 standa...

Page 257: ...optimum environment 2 3 options hot plug SCSI drive cage 1 2 3 57 6 8 memory 3 36 rack adapters 4 25 racks 1 2 redundant hot plug fan cage 3 62 redundant hot plug fans 1 10 redundant hot plug power supply 1 11 Remote Insight Lights Out Edition II RILOE II 1 2 website 3 22 P panels blanking 2 4 parallel connector locating 3 5 3 6 parallel interface control 1 16 part numbers batteries G 1 memory opt...

Page 258: ...or locating 3 11 powering down the server procedures 3 15 warning 2 9 powering up rack server 4 18 tower server 5 4 power on password 1 15 Power On Self Test POST 1 16 preboot execution environment PXE supported 1 6 7 4 primary operating system 7 4 printing the event list 7 19 processor air baffle installing 3 31 removing 3 23 3 44 processor fans locating 3 61 processor power module PPM slots loca...

Page 259: ... warning A 8 recovery mode disaster E 18 recycling battery A 8 redundant hot plug fans option 1 10 redundant hot plug power supply option 1 11 redundant ROM accessing 7 10 benefits 7 10 defined 7 10 support 1 9 1 12 registering the server 4 22 5 7 regulations Class A and B A 2 regulatory compliance identification number A 1 Remote Insight Lights Out Edition II RILOE II features 1 2 3 11 overview 3...

Page 260: ...d Boot Order IPL menu 7 5 System Options menu 7 4 Utility Language menu 7 9 ROMPaq disaster recovery mode automatic launch 7 10 overview E 18 procedure D 16 ROMPaq utility defined 7 11 features 1 9 1 12 functions 7 11 round hole racks option kit 4 26 routine maintenance 4 22 5 8 routing cables 4 14 5 3 6 16 S screw retaining plate installing 4 14 kit contents 2 11 SCSI cables guidelines 6 11 overv...

Page 261: ...2 3 optimum environment 2 3 Rack Builder Pro Configuration Tool 2 2 Smart Array Controller cabling 6 6 SmartStart creating support diskettes 7 14 features 1 13 installation problems D 13 SmartStart CD contents 7 13 using 4 20 5 6 SmartStart Scripting Toolkit defined 7 15 features 1 13 software See operating systems utilities software support diskettes See Diskette Builder Utility space requirement...

Page 262: ...tower server chassis components 3 2 front bezel opening 3 12 front panel components 3 3 installing 5 1 powering up 5 4 rear panel components 3 5 removing access panel 3 19 troubleshooting BIOS problems D 14 CD ROM problems D 13 CMOS problems D 14 configure to order system problems D 15 error messages C 1 factory installed software problems D 15 how to diagnose problems D 5 D 15 installation proble...

Page 263: ...onnector cabling 6 10 features 1 5 locating 3 5 3 6 6 10 video Installing Rack Products 2 3 memory standard 1 8 problem diagnosis D 12 video connector locating 3 5 3 6 video controller features 1 8 voltage rating A 9 W Wake on LAN WOL support 1 6 warranties features 1 11 website 1 11 D 17 websites CarePaq 2 1 D 17 drivers F 4 HP xviii Linux information F 3 maintenance and service guide D 17 operat...