HP 200 G1 Microtower, Maintenance & Service Manual

Page 1: ...Maintenance Service Guide HP 200 G1 Microtower ...

Page 2: ...s accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written cons...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ... customizing the software in Windows 8 7 Activating the Windows Operating System 7 Downloading Windows 8 updates 8 Customizing the monitor display 8 4 Illustrated parts catalog 9 Computer Major Components 10 Cables 12 Misc Parts 13 Drives 14 Sequential Part Number Listing 14 5 Routine care SATA drive guidelines and disassembly preparation 17 Electrostatic discharge information 17 Generating static...

Page 6: ...cables 25 SATA data cable 25 SMART ATA drives 25 Cable management 25 6 Removal and replacement procedures 26 Serviceability features 26 Preparation for disassembly 26 Access panel 27 Front bezel 28 Memory 29 DDR3L SDRAM SODIMMs 29 Populating DIMM sockets 30 Removing memory modules 31 Expansion cards 32 Cable management 34 Cable connections 35 Drives 36 Installing additional drives 37 System board ...

Page 7: ...es 65 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 73 Appendix D Password Security and Resetting CMOS 74 Resetting the Password Jumper 75 Clearing and Resetting the CMOS 75 Appendix E Troubleshooting without diagnostics 77 Safety and comfort 77 Before you call for technical support 77 Helpful hints 78 Solving general problems 80 Solving power problems 84 Solving hard drive probl...

Page 8: ... the system is not responding 119 Recovery using the Windows recovery USB flash drive 120 Recovery using Windows operating system media purchased separately 120 Backing up restoring and recovering in Windows 7 121 Creating recovery media 121 Creating recovery media using HP Recovery Manager select models only 122 Creating recovery discs with HP Recovery Disc Creator select models only 123 Creating...

Page 9: ...al channel support Downgrade to 1333 Mhz based on CPU Supports up to 8 GB of system RAM integrated into the system board in the following options 8 GB 4 GB x 2 4 GB 4 GB x 1 2 GB 2 GB x 1 Hard drive Supports the following 3 5 inch 6 Gb s SATA hard drives 1 TB 7200 rpm 500 GB 7200 rpm Optical drive Supports the following 5 25 inch SATA optical drives SuperMulti DVD RW DVD ROM Supports no optical dr...

Page 10: ...ort connector VGA connector Serial port Second serial port Parallel port Front IO 2 USB 2 0 ports Headphone connector Microphone connector with retasking Keyboard and mouse Universal USB wired Windows 8 keyboard HP USB Wired with volume control keyboard Universal USB wired optical mouse HP USB wired optical mouse Power requirements Internal power supply unit 180 W aPFC 2 Chapter 1 Product descript...

Page 11: ... 1 China 64 bit Windows 7 Professional 64 bit Windows 7 Professional 32 bit Windows 7 Home Basic 32 bit FreeDos 2 0 Ubuntu Linux 64 bit Ubuntu Linux CR 64 bit SoftPaq Windows 7 driver 32 64 bit Windows 8 1 driver 64 bit Serviceability End user replaceable part Hard drive Optical drive Memory 3 ...

Page 12: ... in 1 Media Card Reader optional 2 Power Indicator Light 7 Microphone In Port 3 Hard Disk Drive Indicator Light 8 Audio Line Out Port 4 Optical Disk Drive Ejection Button 9 Two USB 2 0 Ports 5 Media Card Reader Indicator Light 4 Chapter 2 Product features ...

Page 13: ... 2 Audio Line In Port 8 Serial Port COM 3 Audio Line Out Port 9 DisplayPort Video Output Connection 4 Microphone In Port 10 Two 2 USB 2 0 Ports 5 PS 2 Keyboard Port purple 11 RJ 45 Network Connection Port 6 PS 2 Mouse Port green 12 One 1 USB 3 0 Port Rear components 5 ...

Page 14: ...ed airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software upda...

Page 15: ... for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onli...

Page 16: ...test updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize ...

Page 17: ... information for all chassis NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions 9 ...

Page 18: ...el 674373 001 2 Front bezel 751588 001 3 Power supply 180W 180W APFC 751590 001 180W Energy Star 6 751589 001 4 System board includes replacement thermal material Intel Pentium J2900 processor For use in non Windows 8 models 776903 001 10 Chapter 4 Illustrated parts catalog ...

Page 19: ...1 Professional 776904 601 Intel Celeron J1850 processor For use in non Windows 8 models 755526 001 For use in models with Windows 8 1 Standard 755526 501 For use in models with Windows 8 1 Professional 755526 601 Intel Celeron J1800 processor For use in non Windows 8 models 776905 001 For use in models with Windows 8 1 Standard 776905 501 For use in models with Windows 8 1 Professional 776905 601 ...

Page 20: ...ower switch LED assembly 667850 001 2 SATA cable 165 mm 2 straight ends 660146 001 3 SATA cable 254 mm 1 straight end 1 right angled end 667854 001 SATA cable 254 mm 2 straight ends not illustrated 660147 001 12 Chapter 4 Illustrated parts catalog ...

Page 21: ...1 Universal USB Wired Windows 8 Keyboard blue Latin American Spanish 537924 161 HP USB wired with volume control People s Republic of China 723314 AA1 HP USB wired with volume control French Canadian 723314 121 HP USB wired with volume control International English 723314 L31 HP USB wired with volume control LA Spanish 723314 161 HP USB wired with volume control South Korea 723314 KD1 HP USB wired...

Page 22: ... 001 SATA cable 254 mm 1 straight end 1 right angled end 674373 001 Access panel 689372 001 2 GB memory module PC3L 12800 1666 MHz 689373 001 4 GB memory module PC3L 12800 1666 MHz 690418 001 SuperMulti DVD RW drive 709695 121 Universal USB Wired Windows 8 Keyboard French Canada 709695 KD1 Universal USB Wired Windows 8 Keyboard South Korea 709695 L31 Universal USB Wired Windows 8 Keyboard English ...

Page 23: ...dows 8 models with an Intel Celeron J1850 processor includes replacement thermal material 755526 501 System board for use in models with Windows 8 1 Standard and an Intel Celeron J1850 processor includes replacement thermal material 755526 601 System board for use in models with an Intel Pentium J2850 processor and Windows 8 1 Professional and an Intel Celeron J1850 processor includes thermal mate...

Page 24: ...ssor and Windows 8 1 Professional and an Intel Celeron J1900 processor includes thermal material 776905 001 System board for use in non Windows 8 models with an Intel Celeron J1800 processor includes replacement thermal material 776905 501 System board for use in models with Windows 8 1 Standard and an Intel Celeron J1800 processor includes replacement thermal material 776905 601 System board for ...

Page 25: ...arge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while ...

Page 26: ...ng electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts ...

Page 27: ... use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work a...

Page 28: ...permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to u...

Page 29: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 30: ...ned for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 21 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball...

Page 31: ...sed throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged...

Page 32: ...This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general househol...

Page 33: ...etry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cab...

Page 34: ...nclude features that make them easy to upgrade and service A Torx T 15 Phillips or flat blade screwdriver is needed for many of the installation procedures described in this guide Preparation for disassembly 1 Close any open software applications 2 Exit the operating system 3 Remove any diskette or compact disc from the computer 4 Turn off the computer and any peripheral devices that are connected...

Page 35: ... lengths using the wrong screw in an application may damage the unit Access panel Description Spare part number Access panel 674373 001 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Loosen the captive Torx screw 1 on the back panel that secures the panel to the computer 3 Slide the side panel toward the back 2 and then pull it away from the computer NOTE Lay the c...

Page 36: ...the access panel Access panel on page 27 3 Press outward on the three latches 1 on the right side of the bezel 4 Rotate the right side of the bezel off the chassis and then remove the bezel from the chassis 2 NOTE System board appearance may vary To reinstall the front bezel reverse the removal procedure 28 Chapter 6 Removal and replacement procedures ...

Page 37: ...GB of memory For proper system operation the DDR3L SODIMMs must be industry standard 204 pin unbuffered non ECC PC3L 12800 DDR3L 1600 MHz compliant 1 35 volt DDR3L SDRAM SODIMMs The DDR3L SODIMMs must also support CAS latency 11 DDR3L 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 2 Gbit and 4 Gbit no...

Page 38: ...nel mode or flex mode depending on how the SODIMMs are installed The system will operate in single channel mode if the SODIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the SODIMM in Channel A is equal to the total memory capacity of the SODIMM in Channel B The system will operate in flex mode if the me...

Page 39: ... important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When ha...

Page 40: ...onfiguration the memory capacity of Channel A must equal the memory capacity of Channel B Expansion cards The computer has one PCI expansion slot and two PCI Express x1 expansion slots To remove an expansion card 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 32 Chapter 6 Removal and replacement procedures ...

Page 41: ...nstalling an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot Be sure to r...

Page 42: ...nstall an expansion card reverse the removal procedures Connect external cables to the installed card if needed Connect internal cables to the system board if needed Cable management Always follow good cable management practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit ...

Page 43: ...ble Pulling on the cable could damage the cable and result in a failed power supply Cable connections System board connectors are color coded to make it easier to find the proper connection Connector Name Connector Color Description ATX_POWER white Power supply 24 pin CPU_PWR white Power supply 4 pin CPU_FAN white Heat sink fan INT_SPKR white Speaker F_PANEL black Power switch F_AUDIO yellow Front...

Page 44: ... all models 667720 001 The computer supports up to three drives that may be installed in various configurations Item Description 1 Optical drive 2 Hard drive This section describes the procedure for replacing or upgrading the storage drives A Torx T 15 screwdriver is needed to remove and install the guide screws on a drive 36 Chapter 6 Removal and replacement procedures ...

Page 45: ... the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic d...

Page 46: ...e following illustration and table to identify the system board drive connectors System Board Drive Connections Drive System Board Label Color Hard drive SATA0 dark blue Optical drive SATA1 white 38 Chapter 6 Removal and replacement procedures ...

Page 47: ...ly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Remove the front bezel Front bezel on page 28 4 Disconnect the power and data cables 1 from the rear of the optical drive 5 Remove the two Torx screws 2 that secure the drive to the computer 6 Slide the drive out of the computer 3 To install an optical drive reverse the removal procedures Drives 39 ...

Page 48: ...ftware applications that were preinstalled on the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Disconnect the power and data cables 1 from the rear of the hard drive 4 Remove the four Torx screws 2 that secure the drive to the computer 5 Slide the hard drive toward the bottom of the computer 3 and then re...

Page 49: ... on page 26 2 Remove the access panel Access panel on page 27 3 Lay the computer on its side with the front facing toward you 4 Remove the front bezel Front bezel on page 28 5 Remove the cables from the metal clip built into the bottom of the chassis and then unplug the two cables from the yellow F_AUDIO and white F_USB2 connectors Front I O and USB panel housing assembly 41 ...

Page 50: ...USH 7 Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis To install the housing assembly reverse the removal procedures 42 Chapter 6 Removal and replacement procedures ...

Page 51: ...e 27 3 Remove the front bezel Front bezel on page 28 4 Remove the optical drive Removing an optical drive on page 39 5 Disconnect the braided cables from the black system board connector labeled F_PANEL 1 6 Remove the cable from the metal clip 2 built into the computer 7 From the inside of the computer push up on the tab on the bottom of the assembly 3 to disengage it from the computer Power switc...

Page 52: ... power switch away from the chassis while guiding the wires through the hole in the chassis To install the power switch LED assembly reverse the removal procedures 44 Chapter 6 Removal and replacement procedures ...

Page 53: ...front of the chassis under the rotating drive cage 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Remove the front bezel Front bezel on page 28 4 Lift the metal clip that secures the speaker cable Speaker 45 ...

Page 54: ...5 Disconnect the speaker wire from the white system board connector labeled INT_SPKR 46 Chapter 6 Removal and replacement procedures ...

Page 55: ...t may help to move the posts back and forth as you pull them into the chassis 7 Pull the speaker into the computer To install the speaker reverse the removal procedures When installing the speaker when you pull the rubber posts from the front of the chassis to secure the speaker make sure to pull the posts until they click into place Speaker 47 ...

Page 56: ...ing the computer NOTE When installing a new power supply be sure to set the red switch to the setting 230 V or 115 V appropriate for the country in which the computer is used 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the access panel Access panel on page 27 3 Disconnect all power cables from the mass storage devices and from the system board connectors ...

Page 57: ...ables to the drive cage 6 Inside of the unit press the power supply release latch on the chassis base 1 7 Slide the power supply toward the front of the computer 2 then lift the power supply out of the computer 3 To install the power supply reverse the removal procedure Power supply 49 ...

Page 58: ...d 776904 501 Windows 8 1 Professional 776904 601 System board with an Intel Celeron J1850 processor Non Windows 8 models 755526 001 Windows 8 1 Standard 755526 501 Windows 8 1 Professional 755526 601 System board with an Intel Celeron J1800 processor Non Windows 8 models 776905 001 Windows 8 1 Standard 776905 501 Windows 8 1 Professional 776905 601 System board with an Intel Celeron J1750 processo...

Page 59: ...ard to the chassis 6 Slide the system board toward the front of the chassis 2 and then lift it up and out of the chassis 3 To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS NOTE After installing a new system board always update the system ROM to ensure that the latest version of the BIOS is bein...

Page 60: ...UTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP its a...

Page 61: ...ush the other edge down until the clamp snaps over the other edge of the battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 54 Battery 53 ...

Page 62: ...ge the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Enter the Asset Tag or property identification numb...

Page 63: ...nitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select ...

Page 64: ...em Board CT Number BIOS Revision BIOS Date Processor Type Processor Speed Memory Size About Displays copyright notice Set Time and Date Allows you to set system time and date Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords Ignore Changes and Exit Exits Computer Setup without applying or saving any changes Save Changes and Exit Saves chan...

Page 65: ...ion serial number Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the options Operating system...

Page 66: ...the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable de...

Page 67: ...k controller SATA ports varies by model USB Security Not supported Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Defaul...

Page 68: ...ustom boot keys Default is Don t Clear Key Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys Fast Boot...

Page 69: ...tures POST Delay in seconds Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None BIOS Power On Allows you to set the comp...

Page 70: ...ncy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fe...

Page 71: ...d set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear...

Page 72: ...ring POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer...

Page 73: ...Resetting CMOS on page 74 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 74 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too lar...

Page 74: ...led Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP...

Page 75: ... 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 74 3 Verify monitor is attached and turned on 4 Replace the graphics card if possibl...

Page 76: ...urity and Resetting CMOS on page 74 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front ...

Page 77: ...stem starts 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA 0 For two devices ...

Page 78: ...as recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the...

Page 79: ...o the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2217 ME Firmware Version request failure ME firmware is not properly responding to BIOS query for version information 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware V...

Page 80: ...MT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 If the...

Page 81: ...the speaker will be used to indicate an error The speaker will be used so that a support agent can detect the error code over the phone The pattern of the blink beep error indicator will be 1 blink beep per second followed by a 2 second pause at the end of the sequence The sequence will repeat for 5 cycles After the 5 cycles are complete only the blink will continue WARNING When the computer is pl...

Page 82: ...h passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by ...

Page 83: ...Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_PASS NOTE The password jumper is blue so that it can be easily identified For assistance locating the password jumper and other system ...

Page 84: ...ts of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled CLR_CMOS NOTE The password jumper is blue so that it can be easily identified For assistance locat...

Page 85: ...afety Regulatory Information guide Before you call for technical support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 54 for more information Check the Power LED on the fron...

Page 86: ...of your computer when you call Write down the computer serial number product ID number and monitor serial number before calling Spend time troubleshooting the problem with the service technician Remove any hardware that was recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its origin...

Page 87: ...computer after installing a non plug and play expansion board or other option See Solving Hardware Installation Problems on page 100 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed a...

Page 88: ...d to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC...

Page 89: ...rs are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically a...

Page 90: ... tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and th...

Page 91: ...r on Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the s...

Page 92: ...er LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling f...

Page 93: ...ers POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Solving hard drive problems Hard drive error occurs Cause Solution Hard disk has bad sectors or has failed 1 I...

Page 94: ...e run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advan...

Page 95: ...ot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Hard Drive s Emulation Type is set to None some models Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage Device Configuration Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appe...

Page 96: ... located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents w...

Page 97: ...erating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media c...

Page 98: ...er Monitor settings in the computer are not compatible with the monitor 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of appli...

Page 99: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Page 100: ...Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displ...

Page 101: ...istrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options sel...

Page 102: ...th the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character ...

Page 103: ...ack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation for proper speaker connection The rear...

Page 104: ...e a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connec...

Page 105: ...ult output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The c...

Page 106: ...olutions listed in the following table A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause Solution If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 ...

Page 107: ...oes not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the computer Shut down the computer using the keyboard Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connect...

Page 108: ...mputer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe WARNING When the computer is plugged into an AC power source voltage is always applied to the system...

Page 109: ...ss Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Computer will not start Cause Solution Wrong memory modules were used i...

Page 110: ...once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card some models is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrate...

Page 111: ...Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Window...

Page 112: ...r is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and the...

Page 113: ...twork drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Contro...

Page 114: ...onnect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider S...

Page 115: ...w memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules...

Page 116: ...e sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat...

Page 117: ... not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 100 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause...

Page 118: ...media to confirm whether media is valid Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for thi...

Page 119: ...d to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Security USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change bo...

Page 120: ...USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Soluti...

Page 121: ...ific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing ...

Page 122: ...m other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages o...

Page 123: ... Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the acc...

Page 124: ...tected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly unti...

Page 125: ...the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download includes instructions in English on how to install the tools on the USB device NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can b...

Page 126: ...etails about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall...

Page 127: ...a task select the appropriate option For information about User Account Control see Help and Support From the Start screen type help and then select Help and Support IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish to retain If Windows recovery steps are not working and the system is not responding use these steps to start Re...

Page 128: ...ur PC 7 Follow the on screen instructions Recovery using Windows operating system media purchased separately To order a Windows operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using Windows operating system media completely erases the hard drive contents and reformats the hard drive All files that you ha...

Page 129: ...tware programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update se...

Page 130: ... in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You can quit the process at any ...

Page 131: ...covery Disc Creator The recovery discs allow you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications ...

Page 132: ...een shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support NOTE You may be prompted by User Account Cont...

Page 133: ...overy program See System Restore on page 124 You must choose one of the following methods to perform a System Recovery Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on p...

Page 134: ... data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the power button to turn on the computer 4 As soon as...

Page 135: ...ecovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recover...

Page 136: ...o select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from that device 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Install now 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Re...

Page 137: ...olatile memory on the motherboard is restored by following the steps below 1 Download the latest BIOS for this system and operating system off of the HP website 2 Follow the instructions on the website to flash the BIOS 3 Enter F10 setup 4 Select Default Setup Reset Factory Settings as Default and then select Apply Defaults and Exit Setup and Power on password can be cleared by the BIOS Password C...

Page 138: ... Weight 15 87 lb 7 2 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity noncondensing Operating Non operating 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Rated Voltage Range 200 240 VAC 130 Appendix I Specifications ...

Page 139: ...D disassembly preparation 26 drive connectors 38 Driver Recovery DVD creating 123 using for restore 127 Driver Recovery media Windows 120 Driver Recovery media Windows 8 1 120 drives connecting cables 37 installing 37 removal and replacement 36 E electrostatic discharge ESD 17 preventing damage 18 error codes 64 73 messages 65 expansion card microtower installation 32 microtower removal 32 F f11 r...

Page 140: ...eplacement 48 spare part number 10 15 power switch LED removal and replacement 43 power switch LED assembly spare part number 12 14 43 power on password 74 preparation for disassembly 26 printer problems 97 problems audio 95 CD ROM or DVD 109 flash drive 111 front panel 112 general 80 hard drive 85 hardware installation 100 Internet access 112 keyboard 98 Media Card Reader 88 memory 106 monitor 89...

Page 141: ...recovery media 126 System Recovery Windows 7 125 system restore points creating Windows 7 121 System Restore Windows 7 124 T tamper proof screws tool 23 temperature control 20 tools servicing 23 Torx T15 screwdriver 23 V ventilation proper 20 W Wake on LAN feature 103 Windows 7 backing up information 124 backup and recovery 121 Backup and Restore 124 creating backups 121 creating recovery media 12...