HP 200 G3, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP 200 G3 AiO Business PC ...

Page 2: ...n additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition March 2018 Document Part Number L21982 001 Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license ter...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ostatic damage to equipment 8 Personal grounding methods and equipment 8 Grounding the work area 8 Recommended materials and equipment 9 Operating guidelines 9 Routine care 10 General cleaning safety precautions 10 Cleaning the computer case 10 Cleaning the keyboard 10 Cleaning the monitor 11 Cleaning the mouse 11 Service considerations 11 Tools and software requirements 11 Screws 11 Cables and co...

Page 6: ...uter Setup F10 Utilities 37 Computer Setup File 38 Computer Setup Storage 39 Computer Setup Security 40 Computer Setup Power 42 Computer Setup Advanced 42 Recovering the Configuration Settings 43 6 Troubleshooting without diagnostics 44 Safety and comfort 44 Before you call for technical support 44 Helpful hints 45 Solving general problems 46 Solving power problems 49 Solving hard drive problems 4...

Page 7: ...rdware Diagnostics Windows by product name or number select products only 75 Installing HP PC Hardware Diagnostics Windows 75 Using HP PC Hardware Diagnostics UEFI 75 Starting HP PC Hardware Diagnostics UEFI 76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 76 Downloading the latest HP PC Hardware Diagnostics UEFI version 76 Downloading HP PC Hardware Diagnostics UEFI by product ...

Page 8: ...very partition select products only 82 Recovering using HP Recovery media 82 Changing the computer boot order 83 Removing the HP Recovery partition select products only 83 Appendix A Battery replacement 84 Appendix B Statement of memory volatility 86 Nonvolatile memory usage 88 Questions and answers 90 Using HP Sure Start select models only 91 Appendix C Power cord set requirements 92 General requ...

Page 9: ...guration features Features may vary depending on the model For support assistance and to learn more about the hardware and software installed on the computer model run the HP Support Assistant utility Standard configuration features 1 ...

Page 10: ...Front components Item Description 1 Camera light 2 Camera 3 Internal microphone Bottom components Item Description 1 Memory card reader 2 Vent 2 Chapter 1 Product features ...

Page 11: ...ct button select products only 6 Security cable slot 2 Optical drive select products only 7 Power cord connector 3 Power button 8 USB 3 0 ports 4 USB 2 0 ports 2 9 HDMI port 5 RJ 45 network connector 10 Audio out headphone Audio in microphone combo jack Rear panel components 3 ...

Page 12: ...3 Display bezel 4 Speaker cover 5 Graphics card 6 Hard drive 3 5 in 2 TB 7200 rpm 1 TB 7200 rpm 500 GB 7200 rpm 7 Camera module includes bracket Camera shutter not illustrated 8 Fan 9 System board includes integrated processor includes replacement thermal material Intel Core i5 8250U 4 Chapter 2 Illustrated parts catalog ...

Page 13: ...280 256 GB PCIe 256 GB TLC SATA 3 128 GB PCIe 128 GB TLC SATA 3 13 Heat sink includes replacement thermal material 14 Hard drive cover 15 Rear cover 16 Speaker Kit includes left and right speakers and cables Memory modules PC4 2400 SODIMM 1 2 V not illustrated 8 GB 4 GB Stand assembly includes caps not illustrated Cables Description Low voltage differential signalling LVDS cable Backlight cable Ha...

Page 14: ... States AC adapter 65 W HP Smart AC adapter non PFC 7 4 mm Keyboard USB HP branded For use in Latin America For use in the United States Keyboard USB unbranded For use in the Czech Republic For use in France For use in Romania For use in Russia For use in Saudi Arabia For use in Turkey Mouse HP USB optical mouse HP USB mouse hardened 6 Chapter 2 Illustrated parts catalog ...

Page 15: ...unction normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows how humidity affects the electrostatic voltage levels generated by differe...

Page 16: ... banana plug connector on the grounding mat or workstation and fit snugly into it Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage...

Page 17: ...d Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally cl...

Page 18: ...ed with water Rinse well by wiping the surface with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed alcohol will evaporate quickly without leaving a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ...

Page 19: ... is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the computer case on page 10 Service considerations Listed below are some of the considerations that you should keep in mind during the di...

Page 20: ...any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or product...

Page 21: ... 6 0 Gb s SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for HP personal computers have built in drive failure prediction that warns the user or network administrator of an impending failure crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retr...

Page 22: ...page 7 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off...

Page 23: ...urface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display 3 Slide the rubber hinge caps so they are positioned about an inch up the stand 1 4 Loosen the captive Phillips screws 2 from under both caps that secure the stand to the computer 5 Pry the rectangular plastic hinge cover off the computer 3 6 Remove the stand from the co...

Page 24: ... the two Phillips screws 1 that secure the speaker cover to the computer 5 Pry along the inside edge of the speaker cover to disengage 2 and then lift the cover off the computer 3 6 Remove the four Phillips screws under the speaker cover that secure the display to the computer 7 Remove the Phillips screw under the stand that secures the display to the computer 1 16 Chapter 4 Removal and replacemen...

Page 25: ...8 Rotate the display up and over and place it facedown next to the computer 2 Note that a cable connects the display to the computer Reverse this procedure to install the display Display 17 ...

Page 26: ...ay on page 16 4 Remove the Phillips screw that secures the drive to the computer 1 5 Slide the drive out of the computer 2 6 If replacing the optical drive remove the bracket from the rear of the old drive and install on the new drive Remove the Phillips screw that secures the bracket to the rear of the drive and then remove the bracket 18 Chapter 4 Removal and replacement procedures ...

Page 27: ...7 If it is necessary remove the bezel from the drive rotate the bezel off the front of the optical drive Reverse this procedure to reassemble and install the optical drive Optical drive 19 ...

Page 28: ...nect the two hard drive cables from the system board 1 5 Remove the two Phillips screws that secure the drive cage 2 and then remove the drive cage from the computer 3 6 Remove the four Phillips screws from the sides of the hard drive cage 1 7 Slide the hard drive out of the drive cage 2 Reverse this procedure to install the hard drive and hard drive cage 20 Chapter 4 Removal and replacement proce...

Page 29: ... module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container Reverse this procedure to install a memory module IMPORTANT Memory ...

Page 30: ...y and then contact technical support 1 Prepare the computer for disassembly see Preparation for disassembly on page 14 2 Remove the stand assembly see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Disconnect the antenna cables from the module 1 NOTE Either one or two antenna cables may be connected to the WLAN module 5 Remove the Phillips M2 0 3 0 screw 2 and then pull th...

Page 31: ...ee Preparation for disassembly on page 14 2 Remove the stand assembly see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Remove the two Phillips screws that secure the M 2 module bracket to the system board 1 5 Remove the bracket from the computer 2 6 Remove the Phillips screw 1 and then pull the Optane memory module away from the connector 2 Reverse this procedure to inst...

Page 32: ...reparation for disassembly on page 14 2 Remove the stand assembly see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Remove the two Phillips screws that secure the M 2 module bracket to the system board 1 5 Remove the bracket from the computer 2 6 Remove the Phillips screw 1 and then pull the drive away from the connector 2 Reverse this procedure to install the solid state...

Page 33: ...see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Disconnect the cable from the ZIF connector on the power button card reader board 1 5 Remove the two Phillips screws 2 and then lift the board out of the computer 3 Reverse this procedure to install the power button card reader board Power button card reader board 25 ...

Page 34: ...16 4 Disconnect the speaker cables from the system board one cable per speaker 1 5 Lift the speakers out of the computer 2 NOTE Each speaker has two holes that contain rubber gaskets that help secure the speakers to posts Make sure the gaskets are installed properly before installing the speakers Reverse this procedure to install the speakers 26 Chapter 4 Removal and replacement procedures ...

Page 35: ... stand assembly see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Disconnect the fan cable from the system board 1 5 Remove the three Phillips screws that secure the fan to the computer 2 6 Lift the fan out of the computer 3 Reverse this procedure to install the fan Fan 27 ...

Page 36: ...tand assembly on page 15 3 Remove the display see Display on page 16 4 Remove the fan see Fan on page 27 5 In the order indicated on the heat sink loosen the six captive Phillips screws 1 6 Lift the heat sink out of the computer 2 Reverse this procedure to install the heat sink 28 Chapter 4 Removal and replacement procedures ...

Page 37: ...y see Display on page 16 4 Remove the fan see Fan on page 27 5 Remove the heat sink see Heat sink on page 28 6 Remove the four Phillips screws that secure the card to the system board 1 7 Rotate the front of the card upward and then pull the card away from the connector and out of the computer 2 Reverse this procedure to install the discrete graphics card Discrete graphics card 29 ...

Page 38: ...ge 16 4 Lift the tape from on top of the connector on the camera 1 5 Disconnect cable from camera 2 6 Remove the small Phillips screw that secures the shutter 3 7 Lift the shutter off the camera 4 8 Remove the two Phillips screws that secure the camera 5 9 Lift the camera out of the computer 6 Reverse this procedure to install the camera 30 Chapter 4 Removal and replacement procedures ...

Page 39: ...remove the following components from the old system board and install on the new system board Memory modules Memory module on page 21 Solid state drive Solid state drive on page 24 or Optane memory module Optane memory module on page 23 WLAN module WLAN module on page 22 8 Disconnect the following cables from the system board 1 Camera cable 2 Left speaker cable 3 Right speaker cable 4 Card reader ...

Page 40: ...10 Lift the system board out of the computer 2 Reverse this procedure to install the system board 32 Chapter 4 Removal and replacement procedures ...

Page 41: ...ssembly see Stand assembly on page 15 3 Remove the display see Display on page 16 4 Disconnect the antenna cables from the WLAN module 1 5 Peel each antenna off the computer 2 6 Remove the cables from the clips and routing paths inside of the computer 3 Reverse this procedure to install the antennas Antennas 33 ...

Page 42: ... top of the connector 1 5 Squeeze the latches on each side of the connector 2 and then pull the cable out of the connector 3 6 Disconnect the backlight cable from the display panel 1 7 Disconnect the touch cable from the display panel 2 8 Remove from the cables from the clips in the bezel 3 9 Remove the backlight cable 4 and the touch cable 5 from the bezel Reverse this procedure to install the di...

Page 43: ...tand assembly on page 15 3 Remove the display see Display on page 16 4 Disconnect the main cable from the display see Display cables on page 34 5 Remove the 11 Phillips screws that secure the bezel to the display panel 1 6 Lift the bezel off the display panel 2 Reverse this procedure to install the display bezel Display bezel 35 ...

Page 44: ...of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during...

Page 45: ...ile Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset...

Page 46: ...Log Displays the system log Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established pass...

Page 47: ...hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source UEFI boot sources always have precedence over legacy boot sources Legacy Boot Sources Specify the order in which legacy boot sources such as a network int...

Page 48: ... and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked Setup Browse Mode appears if a setup password ...

Page 49: ...omputer off and then back on Default is disabled Restore Security Settings to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you restart the computer Default is Do not reset Secure Boot Configuration Legacy Support Enable Disable Allows you to turn off all legacy support on ...

Page 50: ... Default is disabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you tu...

Page 51: ... Computer Setup File on page 38 in the Computer Setup File table NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility ...

Page 52: ... are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 65 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another compute...

Page 53: ...turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 65 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and...

Page 54: ...applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 access screen to...

Page 55: ...on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Poor performance Cause Solution Processor is too hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the re...

Page 56: ...or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open the access panel press the power button and see if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning re...

Page 57: ...tomatically and the Power LED flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open the access panel press the power button and see if the processor fan or ...

Page 58: ...selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Boot Options Nonsystem disk NTLDR missing message Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged Perform Drive Protection System DPS testing in system ROM System files miss...

Page 59: ...his fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows Cause Solution By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 ...

Page 60: ...y eject the card In Windows 10 type file in the taskbar search box and then select File Explorer from the list of applications In the left column expand This PC right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inse...

Page 61: ...n The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power b...

Page 62: ...r the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Some applications can select which audio output device is used Make sure the application has selected the corr...

Page 63: ...nter memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed i...

Page 64: ...ys to scroll to and select the power icon at the top right on the menu and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may ne...

Page 65: ... turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts wi...

Page 66: ...s are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving network problems Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in ...

Page 67: ...a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure t...

Page 68: ...he Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned o...

Page 69: ... is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have ru...

Page 70: ... not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable boot...

Page 71: ...ce Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged ...

Page 72: ... If you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the comp...

Page 73: ...ularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 36 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encount...

Page 74: ... memory module s 4 If the error persists after replacing memory modules replace the system board 2E4 DIMM Configuration Warning The current memory configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 301 Hard Disk 1 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix a...

Page 75: ...o see if the problem remains 41A Front USB1 USB2 Not Connected Front USB cable has been detached or unseated from system board Reconnect or replace front USB cable 500 BIOS Recovery A system BIOS recovery has occurred Not applicable 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depress...

Page 76: ...eseat fan cable 3 Replace power supply fan Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure System board failure BIOS authenticatio...

Page 77: ...he embedded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled...

Page 78: ...se they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 36 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features r...

Page 79: ...can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 36 for information on backing up the BIOS settings Resetting CMOS resets BIOS settings to default but does not clear the passwords or affect any of the other Security settings On Intel systems with advanced manageability features resetting CMOS will also partially...

Page 80: ...age 15 4 Remove the display see Display on page 16 5 Locate the header and jumper labeled CMOS PSWD NOTE The password jumper is blue so that it can be easily identified 6 Remove the jumper from pins 1 and 2 7 To reset CMOS place the jumper on pins 3 and 4 To clear passwords place the jumper on pins 5 and 6 8 Replace the access panel and reconnect the external equipment 9 Plug in the computer and t...

Page 81: ...ord To delete the power on or setup password complete the following steps 1 Turn on or restart the computer To delete the Setup password go to step 2 To delete the Power on password go to step 3 2 To delete the Setup password as soon as the computer turns on Press the Esc key while Press the ESC key for Startup Menu message is displayed Press the F10 key to enter Computer Setup 3 When the key icon...

Page 82: ...ics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens se...

Page 83: ... it to the computer desktop or To run the tool from a USB flash drive download it to a USB flash drive 4 Select Run Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows follow these steps Navigate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC...

Page 84: ...PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags ...

Page 85: ...follow these steps 1 Go to http www hp com support 2 Select Get software and drivers enter the product name or number select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagn...

Page 86: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 78 Chapter 9 Using HP PC Hardware Diagnostics ...

Page 87: ...back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media allowing you to restore from backup refresh the computer and reset the computer to its original state NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more info...

Page 88: ...RW or BD RE rewritable Blu ray discs which are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive with DVD writer capability you can use an external optical drive purchased separately to create recovery discs as described above If an external optical drive is used you must connect it directly to a USB port on the computer It cannot be con...

Page 89: ...ition select products only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 81 If you have not already created recovery media see Creating HP Recovery media select products only on page 79 Using Factory Reset select products only Restores the computer to its original factory state by deleting all information from the hard drive and recreating the p...

Page 90: ...hard drive is still working The HP Recovery partition select products only allows System Recovery only To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select HP Recovery Manager and then select Windows Reco...

Page 91: ...y press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet quickly hold down the volume up button and then select f9 or Turn on or restart the tablet quickly hold down the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Removing the HP Recovery ...

Page 92: ...e lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove disengage any sec...

Page 93: ... edge down until the clamp snaps over the other edge of the battery 2 10 Replace the access panel 11 Plug in the computer and turn on power to the computer 12 Reset the date and time your passwords and any special system setups using Computer Setup 13 Lock any security devices that were disengaged when the access panel was removed 85 ...

Page 94: ... beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom ...

Page 95: ...tform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an S...

Page 96: ...4 KBytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 By...

Page 97: ...pplied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the...

Page 98: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syst...

Page 99: ...oot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to cont...

Page 100: ...ncy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fe...

Page 101: ...d set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear...

Page 102: ... 74 kg 19 7 lbs 8 94 kg 24 1 lb 10 91 kg 24 5 lbs 11 11 kg 33 4 lb 15 17 kg 33 9 lbs 15 37 kg Temperature Range Operating Nonoperating 50 to 95 F 10 to 35 C 22 to 140 F 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 16 404 ft 0 5 000 m 0 50 000 ft 0 15 240 m Power Supply Rated Voltage Ran...

Page 103: ... disassembly preparation 14 discrete graphics card removal and replacement 29 display removal and replacement 16 display bezel removal and replacement 35 display cables removal and replacement 34 E electrostatic discharge ESD 7 preventing damage 8 error codes 65 68 messages 65 F F10 Setup access problem 46 fan removal and replacement 27 flash drive problems 62 flashing LEDs 68 front components 2 G...

Page 104: ...5 Media Card Reader 51 memory 60 mouse 55 network 58 power 49 printer 54 software 64 R rear panel components 3 recovery 79 discs 80 82 HP Recovery Manager 81 HP Recovery partition 81 media 82 starting 82 supported discs 80 system 81 USB flash drive 82 using HP Recovery media 80 recovery media creating using HP Cloud Recovery Download Tool 81 creating using HP Recovery Manager 80 creating using Win...

Page 105: ...t 31 SATA connectors 13 system memory removing personal data from volatile 86 system recovery 81 system restore point creating 79 T temperature control 9 tools servicing 11 Torx T15 screwdriver 11 U USB 2 0 port location 3 USB 3 0 port location 3 V vent location 2 ventilation proper 9 W webcam location 2 Windows backup 79 recovery media 79 system restore point 79 Windows tools using 79 WLAN module...