HP 200 G4 22, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP 200 G4 22 All in One Business PC ...

Page 2: ...rors or omissions contained herein First Edition January 2020 Document Part Number L83234 001 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advant...

Page 3: ...a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by applicable ...

Page 4: ...iv Safety warning notice ...

Page 5: ...nsidered important but not hazard related for example messages related to property damage Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Contains additional information to emphasize or supplement important points of the main t...

Page 6: ...vi About this guide ...

Page 7: ...ng electrostatic damage to equipment 9 Personal grounding methods and equipment 9 Grounding the work area 10 Recommended materials and equipment 10 Operating guidelines 11 Routine care 11 General cleaning safety precautions 11 Cleaning the computer case 11 Cleaning the keyboard 12 Cleaning the monitor 12 Cleaning the mouse 12 Service considerations 12 Tool requirements 13 Screws 13 Cables and conn...

Page 8: ...ge 38 Stand 40 5 Computer Setup F10 Utility 41 Computer Setup F10 utilities 41 Using Computer Setup F10 Utilities 41 Computer Setup Main 42 Computer Setup Security 43 Computer Setup Configuration 43 Computer Setup Boot Options 44 Computer Setup Exit 45 6 Troubleshooting without diagnostics 46 Safety and comfort 46 Before you call for technical support 46 Helpful hints 47 Solving general problems 4...

Page 9: ... 74 Using HP PC Hardware Diagnostics UEFI 74 Starting HP PC Hardware Diagnostics UEFI 75 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 75 Downloading the latest HP PC Hardware Diagnostics UEFI version 75 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 76 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 76 Downl...

Page 10: ...uirements 81 General requirements 81 Japanese power cord requirements 81 Country specific requirements 82 11 Statement of memory volatility 83 Nonvolatile memory usage 85 Questions and answers 87 Using HP Sure Start select models only 88 12 Specifications 89 Index 90 x ...

Page 11: ...ible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation Front components 1 ...

Page 12: ...e Audio in microphone combo jack 8 Power cord connector 4 RJ 45 network connector 9 USB ports 2 5 HDMI port 10 USB SuperSpeed ports 2 NOTE The power light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code See POST error messages and diagnostic front panel LEDs and audible codes on page 66 to interpret the code 2...

Page 13: ...Bottom components Table 1 3 Identifying the bottom components Bottom components 1 Vents 2 2 SD media card reader Bottom components 3 ...

Page 14: ...uter major components This chapter provides part information for all chassis Table 2 1 Computer major components and their descriptions Item Description 1 Speaker cover white or grey 2 Display IPS 4 Chapter 2 Illustrated parts catalog ...

Page 15: ...CIe TLC 256 GB PCIe value 128 GB PCIe TLC 16 GB Optane memory module x Thermal pads for use with M 2 solid state drives 9 WLAN module Realtek RTL8822BE CG 802 11ac 2 2 Bluetooth 5 0 Realtek RTL8821CE 802 11ac 1 1 Bluetooth 4 2 10 System board includes integrated processor and replacement thermal material Intel Core i5 10210U processor Intel Core i3 10110U processor Intel Pentium Silver J5040 proce...

Page 16: ...tical drive cable Optical drive board cable Card reader power button board cable LVDS display cable Backlight cable VA AUO IPS AUO IPS INX IPS LGD Miscellaneous parts Table 2 3 Miscellaneous parts and their descriptions Description Optical drive bezel white or grey Optical drive bezel blank white or grey for use on models without an optical drive Optical drive latch Stand hinge cap white or grey A...

Page 17: ...r use in country or region Part number suffix Belgium 18x International L3x Russia 25x BHCSY B4x Israel BBx Saudi Arabia 17x Bulgaria 26x Italy 06x South Korea KDx Canada French 12x Japan 29x Spain 07x Czech Republic and Slovakia CGx Latin America 16x Sweden 10x Denmark 08x Netherlands DXx Switzerland 11x France 05x Northwest Africa DEx Taiwan ABx Germany 04x Norway 09x Thailand 28x Greece 15x Peo...

Page 18: ...rge contains enough power to alter device parameters or melt silicon junctions IMPORTANT To prevent damage to the device when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in ...

Page 19: ...ers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal grounding methods and equipment Use the follow...

Page 20: ...terials such as ordinary plastic assembly aids and polystyrene foam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foa...

Page 21: ...listed previously still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functions of the operating system or other software including Sleep states Routine care General cleaning safety precautions 1 Never use solvents or flammable solutions to clean the computer 2 Never immerse any p...

Page 22: ...ke the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly You can clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning ...

Page 23: ...r Hard drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives...

Page 24: ...ives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert ...

Page 25: ...ld to a sharp crease Sharp creases can damage the wires Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable SMART ATA drives 15 ...

Page 26: ...y procedures 1 Remove or disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system and then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices IMPORTANT Turn off the computer b...

Page 27: ...ation for disassembly on page 16 2 Position the computer with the display facing upward 3 Lift and release one side of the speaker cover 1 and then remove the cover from the computer 2 To install the speaker cover reverse the removal procedure Speaker cover 17 ...

Page 28: ...r disassembly on page 16 2 Remove the 15 Phillips screws from the bottom of the display 3 Lift the bottom of the display up 1 and then pull the display away to remove it from under the top of the computer chassis 2 18 Chapter 4 Removal and replacement procedures ...

Page 29: ...on for disassembly on page 16 2 Remove the display see Display on page 18 3 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle 4 Grasp the edge of the memory module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do no...

Page 30: ...ation for disassembly on page 16 2 Remove the display see Display on page 18 3 Remove the Phillips screw that secures the optical drive 1 4 While holding the connector in place 2 slide the drive out of the computer 3 20 Chapter 4 Removal and replacement procedures ...

Page 31: ...ive and install on the new drive Remove the Phillips screw 1 that secures the bracket to the rear of the drive and then remove the bracket 2 6 If replacing the optical drive disconnect the connector cable from the rear of the old drive and install on the new drive Optical drive 21 ...

Page 32: ...le 1 and then pull the drive partially from its housing 2 8 Press the bezel release button 1 rotate and release the side of the bezel 2 and then remove the bezel from the drive 3 Reverse this procedure to reassemble and install the optical drive 22 Chapter 4 Removal and replacement procedures ...

Page 33: ...ure the drive cage 1 4 Slide the cage toward the outside of the computer 2 and then lift the cage up and out of the computer 3 5 Disconnect the hard drive cables from the drive 4 6 Remove the four Phillips screws from the sides of the hard drive cage 1 7 Slide the hard drive out of the drive cage 2 Reverse this procedure to install the hard drive and hard drive cage Hard drive 23 ...

Page 34: ... see Display on page 18 3 Remove the larger Phillips screw 1 and the smaller Phillips screw 2 that secures the drive bracket and then remove the bracket from the computer 3 4 Pull the drive away from the connector If you are installing a combination solid state drive and Optane memory module 1 Install thermal pads on both the bottom 1 and top 2 of the drive 24 Chapter 4 Removal and replacement pro...

Page 35: ...ive into the socket 4 If you are installing an individual solid state drive or Optane memory module 1 Install a thermal pad onto the top of the drive 1 2 Position the drive next to the socket 2 and then insert the drive into the socket 3 Solid state drive module 25 ...

Page 36: ...ove the display see Display on page 18 3 Disconnect the fan cable from the system board 1 4 Remove the three Phillips screws that secure the fan 2 and then remove the fan from the computer 3 To install the fan reverse the removal procedures 26 Chapter 4 Removal and replacement procedures ...

Page 37: ...ts on page 4 1 Prepare the computer for disassembly Preparation for disassembly on page 16 2 Remove the display see Display on page 18 3 Disconnect the antenna cables from the module 1 4 Remove the Phillips screw 2 and then pull the module out of the socket 3 To install the WLAN module reverse the removal procedures WLAN module 27 ...

Page 38: ...c components of the computer or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object NOTE You can extend the lifetime of the lithium battery by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is not connected to AC power HP encourages customers to re...

Page 39: ...3 Disconnect the camera cable from the system board 1 4 Remove the cable from the clips along routing path around the hard drive cage 2 5 Remove the six Phillips screws from the camera holder 3 6 Pull the camera module and cable out of the top of the computer 4 To install the camera module reverse the removal procedures Camera module 29 ...

Page 40: ...emove the display see Display on page 18 3 Disconnect the cable from the board 1 4 Remove the Phillips screw 2 that secures the board to the computer 5 Remove the board from the computer 3 To install the power button card reader board reverse the removal procedures 30 Chapter 4 Removal and replacement procedures ...

Page 41: ...ard see Power button card reader board on page 30 4 Disconnect the two speaker cables from the system board 1 5 Pull the speakers off the installation posts and out of the computer 2 TIP When installing the speakers make sure the rubber gasket is in place in the speakers and over the installation posts 3 To install the speakers reverse the removal procedures Speakers 31 ...

Page 42: ...18 3 Disconnect the antenna cables from the WLAN module 1 4 Remove the antennas cables from the clips that secure them to the chassis 2 and then peel the antennas off the top of the chassis and remove them from the computer 3 To install the antenna cables reverse the removal procedures 32 Chapter 4 Removal and replacement procedures ...

Page 43: ...ration for disassembly on page 16 2 Remove the display see Display on page 18 3 Remove the fan see Fan on page 26 4 Loosen the three captive Phillips screws 1 that secure the heat sink to the computer 5 Remove the heat sink from the computer 2 Heat sink 33 ...

Page 44: ...ach time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the heat sink 1 and associated system board component 2 To install the heat sink reverse the removal procedure 34 Chapter 4 Removal and replacement procedures ...

Page 45: ...board and installed on the replacement system board Memory modules Memory on page 19 M 2 solid state drive Solid state drive module on page 24 WLAN module WLAN module on page 27 6 Disconnect the following cables from the system board as applicable 1 Camera module 2 Power button card reader board 3 Left speaker 4 Right speaker 5 Optical drive select products only 6 Hard drive select products only 7...

Page 46: ...tem board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS IMPORTANT When reconnecting the cables be sure that they are positioned correctly 36 Chapter 4 Removal and replacement procedures ...

Page 47: ...rd select products only 9 Left speaker 2 Hard drive data 10 Right Speaker 3 Solid state drive 11 Battery 4 Hard drive power 12 Display 5 Camera module 13 Primary memory module 6 Optical drive 14 Secondary memory module 7 Display 15 WLAN module 8 Power button board card reader 16 Fan System board 37 ...

Page 48: ...e 18 3 Remove the fan see Fan on page 26 4 Remove the heat sink see Heat sink on page 33 5 Remove the system board see System board on page 35 6 Remove the six Phillips screws 1 that secure the stand bracket to the computer 7 Remove the stand bracket from the computer 2 8 Remove the eight Phillips screws 1 that secure the cage to the computer 38 Chapter 4 Removal and replacement procedures ...

Page 49: ...9 Lift the cage out of the computer 2 To install the system board cage reverse the removal procedures System board cage 39 ...

Page 50: ...isassembly on page 16 2 Release the stand cover 1 3 Move the cover to access the screws underneath 2 4 Loosen the two captive Phillips screws 3 5 Remove the stand 4 To install the stand reverse the removal procedure 40 Chapter 4 Removal and replacement procedures ...

Page 51: ...ecure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by t...

Page 52: ...s are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following sections are available for all models IMPORTANT Do not turn the computer power off while the BIOS is saving the Computer Setup F10 changes because the settings could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen ...

Page 53: ...is Available TPM State Lets you enable or disable the TPM The TPM State setting can change only if you confirm the request via the Physical Presence Check prompted by BIOS during the next startup Default is Enabled Clear TPM Set to Yes to reset the TPM to an unowned state After the TPM is cleared it is also turned off To temporarily suspend TPM operations turn the TPM off instead of clearing it De...

Page 54: ...lt is Disabled Network Boot Protocol Lets you select the network boot protocol When IPV4 IPV6 is selected BIOS uses IPV4 first Default is IPv4 IPv6 UEFI Legacy Support When Legacy Support is enabled BIOS loads the Compatibility Support Module CSM to support legacy operating systems When Legacy Support is disabled BIOS boots in UEFI Mode without CSM Default is Disabled Secure Boot Enable Secure Boo...

Page 55: ... this one time Legacy Boot Order Specifies the order in which legacy boot sources are checked for a bootable operating system image Default is Internal Hard Drive IMPORTANT UEFI boot sources always have precedence over legacy boot sources Computer Setup Exit NOTE Support for specific Computer Setup options can vary depending on the hardware configuration Table 5 5 Computer Setup Exit Option Headin...

Page 56: ... are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 66 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another compute...

Page 57: ... turned on and the green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 66 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press an...

Page 58: ...n authorized dealer or reseller IMPORTANT When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when bootin...

Page 59: ...then select Control Panel There is no sound or sound volume is too low Cause Solution System volume may be set low or muted 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the...

Page 60: ...stions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to...

Page 61: ...er powered off automatically and the Power LED flashes red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashes red four times and then white two times Cause Solution Processor thermal protection activated A fan may be blocked or not turnin...

Page 62: ...rmat and can not operate with a FAT32 formatted card Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows A write protected or locked error occurs when attempting to write to the media card Cause Solution Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from the card If ...

Page 63: ...ion The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media car...

Page 64: ... than four seconds Otherwise the computer will shut down and you will lose any unsaved data The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 10 type device manager...

Page 65: ...vice than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printe...

Page 66: ...with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Soluti...

Page 67: ... using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state IMPORTANT When attempting to resume from Sleep state do not hold down the power button for more...

Page 68: ...ot bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configu...

Page 69: ...ler in the operating system using Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The netw...

Page 70: ... cable and device at the other end are operating correctly The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configur...

Page 71: ...is turned off depending on the Management Engine ME settings To avoid damage to the SODIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affect...

Page 72: ...y Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashi...

Page 73: ...Try a different flash drive Solving connected component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer a...

Page 74: ...IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 10 1 Type control panel in the taskbar search box and then select Control ...

Page 75: ...s and audible codes on page 66 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause Solution Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configurat...

Page 76: ...he schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 41 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE The computer be...

Page 77: ...wer cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the co...

Page 78: ...y module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 2E5 ECC Memory Module...

Page 79: ... 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 401 Serial Port B Address Conflict De...

Page 80: ...connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 900 CPU Fan Not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan...

Page 81: ...c front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure System board failure BIOS authentication failure If an error is detected specific patterns of long and short blinks accomp...

Page 82: ...ce 2 4 The embedded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an...

Page 83: ...C Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow the on s...

Page 84: ...t your type of product and then enter the product name or number in the search box that is displayed 3 In the Diagnostics section select Download and then follow the on screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive The tool downloads to the selected location Installing HP PC Hardware Diagnostics Windows To install HP PC ...

Page 85: ...onnected USB flash drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 75 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB ...

Page 86: ...Diagnostics UEFI NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote...

Page 87: ...emote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then s...

Page 88: ...recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up person...

Page 89: ... on screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash dri...

Page 90: ...lled recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions 80 Chapter 9 Backi...

Page 91: ...redited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 V ac or 250 V ac as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 ft and 3...

Page 92: ...75mm2 conductor size Power cord set fittings appliance coupler and plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The plug must be a 2 pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 Appliance coupler flexible cord a...

Page 93: ...ect to the keyboard base before beginning steps in this chapter Current BIOS steps 1 Follow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu mess...

Page 94: ...ed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt j Select the Exit menu select Load Setup Defaults k Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1 to accept or F2 to reject l Remove...

Page 95: ...memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Se...

Page 96: ...pdates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 Mb No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this memory and is made available through n...

Page 97: ...tem diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed ...

Page 98: ...m Secure Boot Keys but make the selection to clear or delete all Secure Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Boot Options menu select Clear All Secure Boot Keys and then follow the on screen instructions Using HP Sure Start select models only Select computer models a...

Page 99: ... 10 to 90 10 to 90 Nonoperating noncondensing at ambient 5 to 95 5 to 95 Maximum Altitude unpressurized Operating 16 404 ft 5000 m Nonoperating 50 000 ft 15 240 m Power Supply Efficiency 65 W EPS 88 average efficiency at 115 V and 89 at 230 V ac Operating voltage range 90 V ac to 264 V ac Rated voltage range1 100 V ac to 240 V ac Rated line frequency 50 Hz to 60 Hz Operating line frequency 47 Hz t...

Page 100: ...front components 1 G general problems 48 grounding methods 9 H hard drive proper handling 13 removal and replacement 23 SATA characteristics 14 hard drive problems 51 hardware installation problems 58 heat sink illustrated 5 removal and replacement 33 helpful hints 47 HP PC Hardware Diagnostics UEFI downloading 75 starting 75 using 74 HP PC Hardware Diagnostics Windows downloading 73 installing 74...

Page 101: ...aker cover 17 speakers 31 stand 40 system board 35 WLAN module 27 removing battery 28 removing personal data from volatile system memory 83 restoring 78 RTC battery removal and replacement 28 S safety and comfort 46 safety precautions cleaning 11 SATA connectors on system board 14 data cable pinouts 14 hard drive characteristics 14 screws correct size 13 service considerations 12 software problems...