3.
If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the
shift
key while clicking
Restart
.
4.
Select
Troubleshoot
, select
Advanced Options
, and then select
Automatic Repair
.
5.
Follow the on-screen instructions.
NOTE:
For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type
help
, and then select
Help
and Support
.
Using f11 recovery tools
CAUTION:
Using
f11
completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The
f11
recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using
f11
:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: From the Start screen, type
computer
, and then select
Computer
.
NOTE:
If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the
Driver Recovery
media (both
purchased separately).
3.
If the HP Recovery partition is listed, restart the computer, and then press
esc
while the “Press
the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press
f11
while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to
http://www.hp.com/support
, select your country
or region, and follow the on-screen instructions. You can also order the DVD by calling support. For
contact information, see the
Worldwide Telephone Numbers
booklet included with the computer.
CAUTION:
Using a Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 8 operating system DVD into the optical
drive before the Windows operating system loads.
88
Chapter 9 Backup and recovery in Windows 8
