background image

Troubleshooting 

Software is functioning abnormally 

Follow these suggestions if the software becomes 

unresponsive or responds abnormally: 

  

Restart the computer by clicking 

Start

, clicking the arrow 

next to the Lock button, and then clicking 

Restart

If you cannot restart the computer using this procedure, 

refer to the next section, “The computer is turned on but 

not responding.” 
Run a virus scan. For information about using the antivirus 

resources on the computer, refer to “Protecting the 

computer from viruses” in Chapter 3, “Next steps.” 

  

The computer is turned on but not responding 

If the computer is turned on, but not responding to software 

or keyboard commands, turn off the computer by using the 

standard shutdown procedure: 

1. Save your work and close all open applications. 

2. Shut down the computer through the operating system by 

clicking 

Start

, clicking the arrow next to the Lock button, 

and then clicking 

Shut Down

If you are unable to shut down the computer with this 

procedure, try the following emergency shutdown procedures 

in the sequence provided: 

Ä

CAUTION: 

Using one of the following emergency shutdown procedures will 

result in the loss of unsaved information. 

  

Press 

ctrl+alt+delete

. Then, in the lower-right corner of the 

screen, click the 

Power

 button. 

  

Press and hold the power button for at least 5 seconds. 

  

Disconnect the computer from external power and remove 

the battery. 

4–4

  

Getting Started 

Summary of Contents for 443562-001

Page 1: ...Getting Started HP Business Notebook PC Document Part Number 443562 001 June 2007 This guide explains how to set up your hardware and software and begin using the computer in Windows ...

Page 2: ... for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Business Notebook PC First Edition June 2007 Document Part Number 443562 001 Product notice This user...

Page 3: ...overy discs recommended 1 5 2 Quick tour Identifying required hardware 2 1 Top components 2 2 Front components 2 3 Left side components 2 3 Right side components 2 4 Rear components 2 5 Bottom components 2 6 Display components 2 7 Wireless antennae 2 8 3 Next steps Protecting the computer 3 1 Protecting the computer from viruses 3 1 Protecting your system files 3 2 Protecting your privacy 3 2 Prot...

Page 4: ...reen is blank 4 3 Software is functioning abnormally 4 4 The computer is unusually warm 4 5 An external device is not working 4 5 The WLAN connection is not working 4 6 Help and Support 4 6 Contacting technical support 4 7 A Backup and recovery Creating recovery discs A 1 Backing up your information A 2 When to back up A 2 Back up suggestions A 3 Backing up specific files or folders A 3 Backing up...

Page 5: ...Contents B Specifications Operating environment B 1 Rated input power B 2 Index Getting Started v ...

Page 6: ...he computer may vary by region or country and by model Component 1 Power cord 2 AC adapter 3 Primary battery Component 4 Modem cable select models only optional for setup 5 Country specific modem adapter select models only Use only the AC adapter provided with the computer or one approved for this computer Unless you use dial up networking the modem cable is optional for setup Getting Started 1 1 ...

Page 7: ...ructions ÄCAUTION Reduce the risk of file corruption by observing the following practices during the hardware and software setup procedures Do not unplug the computer from external power Do not shut down the computer or initiate Sleep or Hibernation Step 1 Insert the battery To insert a primary battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the ba...

Page 8: ...rd into an AC outlet 3 When the computer receives AC power the battery begins to charge and the battery light on the front of the computer turns on When the battery is fully charged the battery light turns off Leave the computer connected to external power until the battery is fully charged and the battery light turns off A partially charged new battery can run the computer after software setup is...

Page 9: ...omputer To open the computer 1 Slide the display release latch 1 to the right to release the display 2 Raise the display 2 To turn on the computer Press the power button 1 The power light on the power button 2 turns on 1 4 Getting Started ...

Page 10: ...leted from the system and cannot be restored during software setup First time setup To register the operating system and the computer during software setup the computer must be connected by an RJ 45 network cable to an existing network that has access to the Internet If you do not register during software setup you can do so at any time after software setup is complete Step 5 Create recovery discs...

Page 11: ...Identifying required hardware Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features included on most computer models Getting Started 2 1 ...

Page 12: ... 6 TouchPad on off button 7 Volume mute button 8 Volume scroll zone 9 Pointing stick Right pointing stick button Component q HP Fingerprint Sensor w TouchPad scroll zone e Right TouchPad button r Left TouchPad button t Drive light y Battery light u Wireless light i TouchPad o Left pointing stick button 2 2 Getting Started ...

Page 13: ...ight 3 Battery light Component 4 Drive light 5 Bluetooth module select models only 6 Display release latch Left side components Component 1 Power connector 2 RJ 1 1 modem jack 3 USB port powered on select models Component 4 Vent 5 Optical drive select models only 6 Optical drive light ...

Page 14: ...odel Refer to one of the following illustrations Component 1 PC Card slot select models only 2 Media Card Reader 3 1394a port 4 Audio out headphone jack 5 Audio in microphone jack Component 6 USB port 7 External monitor port 8 Vent 9 Docking connector 2 4 Getting Started ...

Page 15: ...y 2 Media Card Reader 3 1394a port 4 Audio out headphone jack 5 Audio in microphone jack Component 6 USB port 7 External monitor port 8 Vent 9 Docking connector Rear components Component 1 RJ 45 network jack Component 2 Security cable slot Getting Started 2 5 ...

Page 16: ...ker 2 Memory module WLAN module compartment 3 Hard drive bay 4 Vents 3 5 Battery release latches 2 Component 6 Battery bay 7 SIM slot inside the battery bay 8 WWAN module compartment 9 Business card holder Bluetooth compartment 2 6 Getting Started ...

Page 17: ...Quick tour Display components Component 1 Display release latch 2 Internal display switch Component 3 Internal microphone 4 Ambient light sensor Getting Started 2 7 ...

Page 18: ... The antennae are not visible from the outside of the computer To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support For optimal transmission keep the areas immediately around the antennae free from obstructions 2 8 Getting Started ...

Page 19: ... and in most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date Norton Internet Security is preinstalled on the computer Your version of Norton Internet Security includes 60 days of free updates It is strongly recommended that you protect the computer against new viruses beyond 60 days by purchasing ext...

Page 20: ...ng traffic on the computer to block messages that do not meet specific security criteria Some firewalls also monitor outgoing traffic Protecting the computer from power surges To protect the computer from the power surges that may be caused by an uncertain power supply or an electrical storm observe these practices Plug the computer power cord into an optional high quality surge protector Surge pr...

Page 21: ...tart Help and Support User Guides ÅWARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also ...

Page 22: ... a company LAN or WLAN contact your network administrator The computer display must be open before you can connect to a wireless network For information on activating broadband wireless service refer to the mobile network operator information included with your computer If the computer has a Bluetooth device you can create a personal area network PAN to connect to other Bluetooth enabled devices s...

Page 23: ...ice configurations using Device Manager To install additional hardware such as an optional printer follow the instructions provided by the hardware manufacturer to install the device and any required drivers Locating and installing software The computer includes software that is provided in the following forms Preinstalled on your hard drive To see a list of the ready to use software preinstalled ...

Page 24: ...stem is updated frequently by the manufacturer or provider Important updates to the software included with the computer may have been released since the computer left the factory Some updates may affect the way the computer responds to optional software or external devices Many updates provide security enhancements Update the operating system and other software provided on the computer as soon as ...

Page 25: ...clicking Shut Down If you are unable to turn off the computer with these procedures try the following emergency shutdown procedures in the sequence provided ÄCAUTION Using one of the following emergency shutdown procedures will result in the loss of unsaved information Press ctrl alt delete Then in the lower right corner of the screen click the Power button Press and hold the power button for at l...

Page 26: ...ct Start Help and Support Although many checkup and repair tools require an Internet connection other tools can help you fix a problem when the computer is offline Contact technical support for further assistance Quick troubleshooting The computer is unable to start up To turn on the computer press the power button When the computer is turned on the power light turns on If the computer and the pow...

Page 27: ...lugged into an external power source other than an AC outlet plug the computer into an AC outlet using the AC adapter Be sure the power cord and AC adapter connections are secure If the computer is running on battery power try the following procedures in the sequence provided If the battery light on the front of the computer is blinking the battery has reached a low battery level which may not all...

Page 28: ...e or when the computer has reached a low battery level To change these and other power settings select Start Control Panel System and Maintenance Power Options To transfer the image to the computer screen press fn f4 On most models when an optional external display device such as a monitor is connected to the computer the image can be displayed on the computer screen or the external display or on ...

Page 29: ...ned on but not responding to software or keyboard commands turn off the computer by using the standard shutdown procedure 1 Save your work and close all open applications 2 Shut down the computer through the operating system by clicking Start clicking the arrow next to the Lock button and then clicking Shut Down If you are unable to shut down the computer with this procedure try the following emer...

Page 30: ...nts and prevent overheating It is normal for the internal fan to cycle on and off during routine operation An external device is not working Follow these suggestions if an external device does not function as expected Turn on the device as instructed in the device user guide Some devices may not be powered by the computer and must be turned on before the computer is turned on Be sure that all devi...

Page 31: ...k on For more information on wireless technology refer to the information and the Web site links in Help and Support For information on activating broadband wireless service refer to the mobile network operator information included with your computer Help and Support If the preceding questions and solutions did not address your problem access Help and Support by selecting Start Help and Support He...

Page 32: ... display or keyboard Serial number s n listed on the service tag The service tag label is on the bottom of the computer To display the service tag information on the computer screen select Start Help and Support System Information Date the computer was purchased Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of the printer or other ac...

Page 33: ... need high quality CD R DVD R or DVD R discs purchased separately Read write discs such as CD RW and DVD RW discs are not compatible with HP Backup Recovery Manager The computer must be connected to AC power during the process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive of the computer If necessary you can cancel the disc c...

Page 34: ...entire drive backup as soon as you set up your computer With HP Backup Recovery Manager you can perform the following tasks Backing up your information regularly to protect your important system files Creating system recovery points that allow you to reverse undesirable changes to your computer by restoring the computer to an earlier state Scheduling backups at specific intervals or events When to...

Page 35: ...o a word processing document 1 Display the screen 2 Copy the screen To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing document and then select Edit Paste Before you can perform backup and recovery procedures the computer must be connected to external power Drivers utilities and applications installed by HP can be copied to a CD or...

Page 36: ...including the Windows operating system software applications and all personal files and folders A copy of the entire hard drive image can be stored on another hard drive on a network drive or on recovery discs that you create This process may take over an hour depending on your computer speed and the amount of data being stored To back up your entire hard drive 1 Select Start All Programs HP Backu...

Page 37: ...ify software or hardware Periodically whenever the system is performing optimally Recovering to an earlier recovery point does not affect data files or e mails created since that recovery point To create a system recovery point 1 Select Start All Programs HP Backup Recovery Backup Recovery Manager 2 Click Next 3 Click Create or manage backups and then click Next 4 Click Create or manage Recovery P...

Page 38: ...tem failure Recovering important files This feature helps you reinstall important files without performing a full system recovery Performing a full system recovery With HP Backup Recovery Manager you can recover your full factory image if you experience system failure or instability HP Backup Recovery Manager works from a dedicated recovery partition on the hard drive or from recovery discs you cr...

Page 39: ...grams HP Backup Recovery HP Backup and Recovery Manager 3 Click Next 4 Click Perform a recovery and then click Next 5 Follow the on screen instructions Initiating a recovery from the hard drive recovery partition To initiate a recovery from the hard drive recovery partition follow these steps 1 Back up all personal files 2 Restart the computer and then press f1 1 before the Windows operating syste...

Page 40: ... 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Pounds per square inch absolute ps...

Page 41: ...e powered from a standalone DC power source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer is capable of accepting DC power within the following specifications Input power Rating Operating voltage 18 5 V dc 3 5 A 65 W Operating current 3 5 A This product is designed for IT power systems in Norway with phase to p...

Page 42: ...2 6 bays battery 2 6 hard drive 2 6 Bluetooth 3 4 Bluetooth compartment identifying 2 6 Bluetooth module 2 3 business card holder 2 6 buttons info 2 2 pointing stick 2 2 power 1 4 2 2 presentation 2 2 TouchPad 2 2 TouchPad on off 2 2 volume mute 2 2 wireless 2 2 C cables and cords power 4 1 compartments Bluetooth 2 6 memory module 2 6 WLAN module 2 6 WWAN module 2 6 computer turn off 3 7 turn on 1...

Page 43: ...battery 1 2 internal display switch 2 7 internal microphone 2 7 J jacks audio in 2 4 2 5 audio out 2 4 2 5 RJ 11 modem 2 3 RJ 45 network 2 5 L labels service tag 4 7 LAN local area network 3 4 latches battery release 2 6 display release 2 3 2 7 lights battery 1 3 2 2 2 3 drive 2 2 2 3 optical drive 2 3 power 1 4 2 2 2 3 wireless 2 2 2 3 locating user guides 3 6 M Media Card Reader identifying 2 4 ...

Page 44: ...s B 2 registration number operating system 4 7 regulatory information notices 3 3 Regulatory Safety and Environmental Notices 3 3 RJ 11 modem jack 2 3 RJ 45 network jack identifying 2 5 S Safety and Comfort Guide 3 3 scroll zone TouchPad 2 2 sensors ambient light 2 7 serial number computer 4 7 service tag 4 7 seurity cable slot identifying 2 5 SIM slot 2 6 Sleep 4 3 slots PC Card 2 4 SIM 2 6 Smart...

Page 45: ...er 3 7 turning on computer 1 4 4 1 U updates software 3 6 USB ports identifying 2 3 2 4 2 5 user guides 3 6 V vents identifying 2 3 2 4 2 5 2 6 precautions 4 5 viruses antivirus software 3 1 computer 4 4 volume mute button identifying 2 2 volume scroll zone identifying 2 2 W wireless antennae 2 8 wireless button identifying 2 2 wireless lights identifying 2 2 2 3 WLAN wireless local area network 2...

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