Troubleshooting
■
Checkups for computer functionality
■
Automated and interactive troubleshooting, repair
solutions, and system recovery procedures
■
Links to community forums of IT experts
Contacting technical support
If the computer is connected to the Internet, select
Start >
Help and Support > Contact support
to get online help or to
access the technical support telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select
Start > Help and Support > System
Information
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration
number.
To display the operating system version number and
registration number, select
Start > Help and Support >
System Information
. (On some models, the registration
number may be identified in the Operating System table
as the
Product Id
).
Getting Started
4–7
