HP 6000 - ProLiant - 128 MB RAM, Maintenance And Service Manual

Page 1: ...Maintenance Service Guide HP Compaq 6000 Pro Business PC ...

Page 2: ...uch products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett P...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ing and Customizing the Software Installing the Operating System 11 Downloading Microsoft Windows Updates 12 Installing or Upgrading Device Drivers Windows systems 12 Accessing Disk Image ISO Files 12 Protecting the Software 13 3 Computer Setup F10 Utility Computer Setup F10 Utilities 14 Using Computer Setup F10 Utilities 15 Computer Setup File 16 Computer Setup Storage 17 Computer Setup Security ...

Page 6: ...8 HP SoftPaq Download Manager 38 HP System Software Manager 38 HP ProtectTools Security Manager 39 HP Client Automation Starter and Standard Editions 40 HP Client Automation Enterprise Edition 40 HP Client Manager from Symantec 40 Altiris Client Management Suite 41 HP Client Catalog for Microsoft System Center SMS Products 41 Remote Management Technology 42 Configuring the Intel Management Engine ...

Page 7: ...tions 60 Smart Cover Sensor 60 Setting the Smart Cover Sensor Protection Level 60 Smart Cover Lock 61 Locking the Smart Cover Lock 61 Unlocking the Smart Cover Lock 61 Using the Smart Cover FailSafe Key 61 Cable Lock Provision 62 Fingerprint Identification Technology 62 Fault Notification and Recovery 62 Drive Protection System 62 Surge Tolerant Power Supply 62 Thermal Sensor 63 6 Serial ATA Drive...

Page 8: ...ll Battery 74 8 Removal and Replacement Procedures Microtower MT Chassis Serial Number Location 75 Preparation for Disassembly 76 Access Panel 77 Front Bezel 78 Removing Bezel Blanks 79 Cable Management 80 Cable Connections 81 Memory 82 Expansion Cards 86 Installing and Removing Drives 90 System Board Drive Connections 92 Removing an External 5 25 inch or 3 5 inch Drive 93 Installing an External 5...

Page 9: ...ng DIMM Sockets 127 Installing DIMMs 128 Expansion Cards 130 Cable Management 135 Cable Connections 136 Drive Positions 137 Installing and Removing Drives 138 System Board Drive Connections 140 Removing an External 5 25 inch Drive 141 Installing an Optical Drive into the 5 25 inch Drive Bay 142 Removing an External 3 5 inch Drive 145 Installing a Drive into the 3 5 inch External Drive Bay 147 Remo...

Page 10: ...6 USB 176 Microphone 177 Headphone 177 Line in Audio 177 Line out Audio 177 Monitor 178 4 Pin Power for CPU 178 PCI Express 179 PCI Express 180 DVI Connector 181 DisplayPort Connector 182 Appendix B Power Cord Set Requirements General Requirements 183 Japanese Power Cord Requirements 183 Country Specific Requirements 184 Appendix C POST Error Messages POST Numeric Codes and Text Messages 186 Inter...

Page 11: ...ms 220 Solving Memory Problems 223 Solving Processor Problems 224 Solving CD ROM and DVD Problems 225 Solving USB Flash Drive Problems 227 Solving Front Panel Component Problems 228 Solving Internet Access Problems 228 Solving Software Problems 231 Contacting Customer Support 232 Appendix E Password Security and Resetting CMOS Resetting the Password Jumper 234 Clearing and Resetting the CMOS 235 A...

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Page 13: ...ay vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide Figure 1 1 Microtower Configuration Microtower Chassis 1 ...

Page 14: ...one Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is displaying a di...

Page 15: ...igital High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGate Memory Duo Memory...

Page 16: ...o the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is installed int...

Page 17: ...nique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 3 Serial Number and Product ID Location Microtower Chassis 5 ...

Page 18: ...r run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientationon page 174 in this guide Figure 1 4 Small Form Factor Configuration 6 Chapter 1 Product Feature...

Page 19: ...icrophone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it is...

Page 20: ...al High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGate Memory Duo Memory Sti...

Page 21: ...device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics ...

Page 22: ...as a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 1 8 Serial Number and Product ID Location 10 Chapter 1 Product Features ...

Page 23: ...ch clearance at the back of the unit and above the monitor to permit the required airflow Installing the Operating System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION ...

Page 24: ...Upgrading Device Drivers Windows systems When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification with C i386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate d...

Page 25: ...s or damage keep a backup copy of all system software applications and related files stored on the hard drive Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files Protecting the Software 13 ...

Page 26: ...sages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification numb...

Page 27: ...Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select I...

Page 28: ...ile located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a USB flash media device or a diskette like device Default Setup Save Current Settings as Default Sa...

Page 29: ...o access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the dis...

Page 30: ...the model number of the computer and press Enter In the Resources category click Manuals guides supplements addendums etc Under Quick jump to manuals by category click White papers DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the D...

Page 31: ...elow See the Desktop Management Guide for more information Password Options This selection appears only if a power on password or setup password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is...

Page 32: ...niversal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is ena...

Page 33: ...ings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in s...

Page 34: ...y to protect changes to essential setup options while allowing the user to view system settings and configure nonessential options The administrator specifies access rights to individual setup options on a case by case basis via the Setup Security Level menu By default all setup options are assigned Setup Password indicating the user must enter the correct Setup Password during POST to make change...

Page 35: ...tivity USB Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles...

Page 36: ...3 6 Computer Setup Advanced for advanced users Option Description Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots 24 Chapter 3 Computer Setup F10 Utility ...

Page 37: ...Recovery prompt can be hidden with the F11 prompt hidden displayed option see above Option ROM prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs This feature is supported on some models only WOL After Power Loss enable disable Enabling this option will cause the system to power up momentarily after a power loss in order to enable the ...

Page 38: ...ing bit in PCI configuration space only needed when more than one graphics controller is installed Device Options Allows you to set Printer mode Bi Directional EPP ECP Output Only Num Lock state at power on off on S5 Wake on LAN enable disable To disable Wake on LAN during the off state S5 use the arrow left and right keys to select the Advanced Device Options menu and set the S5 Wake on LAN featu...

Page 39: ...management operations will be through the embedded solution or one of the installed NIC cards Management Operations Allows you to set MEBx Setup Prompt enable disable Enabling this feature displays the CTRL P prompt during POST Disabling this feature prevents the prompt from being displayed However pressing Ctrl P still accesses the utility used to configure manageability settings The CTRL P funct...

Page 40: ...ce provider can use this information to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in mos...

Page 41: ...ng process When the test has been completed one of three messages will be displayed Test Succeeded Completion Code 0 Test Aborted Completion Code 1 or 2 Test Failed Drive Replacement Recommended Completion Code 3 through 14 If the test failed the completion code should be recorded and reported to your service provider for help in diagnosing the computer problem Drive Protection System DPS 29 ...

Page 42: ...after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Field Diagnostics Accessing HP Vision Diagnostics To access HP Vision Field Diagnostics you must burn the utility onto a CD or copy it onto a US...

Page 43: ... you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset tag and universal unique ID information Audio Displays information about the audio controllers present in the system including PCI audio car...

Page 44: ...boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a spec...

Page 45: ...found The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID The Clear E...

Page 46: ...iskette or USB flash drive until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Downloading the Latest Version of HP Vision Diagnos...

Page 47: ... lifecycle The key capabilities and features of desktop management are Initial configuration and deployment Remote system installation Software updating and management ROM flash Hardware option configuration Asset tracking and security Fault notification and recovery NOTE Support for specific features described in this guide may vary by model or software version Initial Configuration and Deploymen...

Page 48: ... HP configuration management solutions please visit http h20229 www2 hp com solutions ascm index html HP Client Manager HP Client Manager HPCM is a free solution developed by Symantec for all supported HP business desktop notebook workstation and HP Blade PCs HPCM integrates HP specific tools such as System Software Manager HP Instant Support Professional Edition and HP Client Management Interface...

Page 49: ...ating the system BIOS in flash ROM Remote ROM Flash on page 45 NOTE There are facilities to flash the system BIOS from within the Microsoft Windows operating system Configuring the system BIOS settings To initiate Remote System Installation press F12 when the F12 Network Service Boot message appears in the lower right corner of the HP logo screen when the computer is booting up Follow the instruct...

Page 50: ...anagement Interface used in conjunction with system management software can Request in depth client inventory information Capture detailed information about the processors hard drives memory BIOS drivers including sensor information such as fan speed voltage and temperature Receive health status information Subscribe for a wide range of client hardware alerts such as over temperature fan stall and...

Page 51: ...HP ProtectTools Security Manager HP ProtectTools security software provides security features that help protect against unauthorized access to the computer networks and critical data Enhanced security functionality is provided by the following software modules and is accessible through HP ProtectTools Security Manager HP ProtectTools Security Manager is the single console through which all other m...

Page 52: ...rs to inventory deploy patch and continuously manage software and content across heterogeneous client platforms With the HP Client Automation Enterprise Edition the IT professional can Automate the entire lifecycle management process from discovery deployment and ongoing management through migration and retirement Automatically deploy and continuously manage an entire software stack operating syst...

Page 53: ...Client Manager from Symantec visit http www hp com go clientmanager Altiris Client Management Suite Altiris Client Management Suite is an easy to use solution for full life cycle software management of desktops notebooks and workstations Client Management Suite includes the following Altiris products Inventory Solution Deployment Solution Software Delivery Solution Patch Management Solution Applic...

Page 54: ...diagnosis and repair Text console redirection allows console control of remote PC during its boot phase Media redirection allows system booting from a remote boot drive disk or ISO image the two variants of this are IDE Redirect IDE R on AMT platforms and USB Media Redirection Hardware based isolation and recovery limit or cut off PC network access if virus like activity is detected Platform event...

Page 55: ... again press Ctrl P before the computer boots to the operating system to access the utility This hot key enters the Intel Management Engine BIOS Execution MEBx setup utility This utility allows the user to configure various aspects of the management technology Some of the configuration options are listed below Main Menu Intel ME Configuration Intel AMT Configuration Change Intel ME Password Exit I...

Page 56: ... may be downloaded from the HP Support site and installed on supported commercial desktop models Surveyor licenses for managing PCs may be purchased through your HP representative HP Proactive Change Notification The Proactive Change Notification program uses the Subscriber s Choice Web site in order to proactively and automatically Send you Proactive Change Notification PCN e mail informing you o...

Page 57: ...remote HP computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over HP PC BIOS images over the network It also results in greater productivity and lower total cost of ownership NOTE SSM does not currently support remote ROM flash on systems t...

Page 58: ...ltaneously the speaker will beep 8 times If the portion of the system ROM containing the video option ROM image is not corrupt Boot Block Emergency Recovery Mode will be displayed on the screen To recover the system after it enters Boot Block Emergency Recovery Mode complete the following steps 1 Turn off the power 2 Insert a CD or USB flash device containing the desired BIOS image file in the roo...

Page 59: ...if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 5 If you are using a diskette insert it now 6 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 7 Turn off th...

Page 60: ...and again press F10 before the computer boots to the operating system to access the utility 6 If you are using a diskette insert it now 7 Click File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB flash media device 8 Download a BIOS utility for replicating setup repset exe and copy it onto the configuration diskette or USB...

Page 61: ...edia device drive __________ CAUTION If a drive does not match the USB flash media device do not proceed Data loss can occur Check all USB ports for additional storage devices If any are found remove them reboot the computer and proceed from step 4 If none are found either the system does not support the USB flash media device or the USB flash media device is defective DO NOT proceed in attempting...

Page 62: ...here are any PCI cards in the system that have SCSI ATA RAID or SATA drives attached turn off the computer and unplug the power cord CAUTION The power cord MUST be unplugged 2 Open the computer and remove the PCI cards 3 Insert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives Close the computer cover 4 Plug in the p...

Page 63: ...If you do not want this screen add a zero length file named LOGO SYS to the root directory of the USB flash media device Return to Copying to Multiple Computers on page 47 Dual State Power Button With Advanced Configuration and Power Interface ACPI enabled the power button can function either as an on off switch or as a standby button The standby feature does not completely turn off power but inst...

Page 64: ...ide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager HP Configuration Management Solution HP Client Configuration Manager or other system management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investmen...

Page 65: ...is password does not appear on warm boots such as Ctrl Alt Delete or Restart from Windows unless enabled in Password Options see below Password Options This selection appears only if a power on password or setup password is set Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password...

Page 66: ... available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated...

Page 67: ...zation Technology Virtualization Technology Directed I O Embedded Security Device Support some models enable disable Permits activation and deactivation of the Embedded Security Device Changing this setting requires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting...

Page 68: ...ssword is entered 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the compute...

Page 69: ... before the computer boots to the operating system to access the utility 3 When the key icon appears on the monitor type the setup password then press Enter NOTE Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it o...

Page 70: ...le screen if necessary NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 When the key icon appears type the current password followed by a slash or alternate delimiter character as shown current password 4 Press Enter NOTE Refer to National Keyboard Delimiter Characterson ...

Page 71: ...ered unusable For users who do not fit the previously defined customer profile this may be an unacceptable risk For users who do fit the customer profile it may be a tolerable risk given the nature of the data stored on the hard drive Using DriveLock When one or more hard drives that support the ATA Security command set are detected the DriveLock option appears under the Security menu in Computer ...

Page 72: ...d to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock Smart Cover Sensor Cover Removal Sensor available on some models is a combination of hardware and software technology that can alert you when the computer cover or side...

Page 73: ...t the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 3 Select Security Smart Cover Cover Lock Lock option 4 Before exiting click File Save Changes and Exit Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart 2 As soon as the computer is turned...

Page 74: ...ve hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the computer is connected to a network managed by HP Client Manager the computer sends a fault notice to the network management application With HP Client Manager Software you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed...

Page 75: ...ature of the computer This feature displays a caution message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost CAUTION A high temperature condition can result in damage to the system or data loss Asset Tracking and Security 63 ...

Page 76: ...ive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 2 4 Secondary channel device 0 White SATA 1 2 Secondary channel device 1 Orange SATA 3 3 NOT...

Page 77: ...ble each cable has 3 grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes P...

Page 78: ...e of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked o...

Page 79: ...or proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations The following subsections illustrate the HP Compaq 6000 Pro Microtower Business PC chassis designs Small Form Factor SFF Chas...

Page 80: ... reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The following table shows that Different activities generate different amounts of static electricity Static electricity increases as humidity decreases Relative Humidity Event ...

Page 81: ...grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment...

Page 82: ...ch as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Con...

Page 83: ...each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Install or enable power management functi...

Page 84: ...debris underneath or between the keys may be removed by vacuuming or shaking CAUTION Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys CAUTION If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic sup...

Page 85: ...amage Tools and Software Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSaf...

Page 86: ...Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 68 Do not use excessive force when inserting a drive Avoid exposing a hard drive to liqu...

Page 87: ...Diagnostics utility to verify that all components operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location Each computer has a unique serial number and product ID number that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 8 1 Serial Number and Product I...

Page 88: ... system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer 8 Lay the computer do...

Page 89: ...al outlet 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 8 2 Removing the Computer Access Panel To install the access panel reverse...

Page 90: ...2 Remove the computer access panel 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 8 3 Removing the Front Bezel To reinstall the front bezel reverse the removal procedure 78 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 91: ...fore installing a drive To remove a bezel blank 1 Remove the access panel and front bezel 2 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 8 4 Removing a Bezel Blank Removing Bezel Blanks 79 ...

Page 92: ...ny cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors o...

Page 93: ...ck Hard drive power connector 4 pin CHFAN P9 Maroon Chassis fan PB LED P5 Black Front power button LED CHFAN2 P11 Maroon 2nd chassis fan FRNT_USB1 P24 Yellow Front I O USB FRNT_USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front audio SPRK P6 White Internal speaker COMB P52 Black Serial port SATA0 P60 Dark blue 1st HDD SATA1 P61 White 1st ODD or 2nd HDD if no HDD present SATA2 P62 Light blue 2nd...

Page 94: ... DIMMS will only run at a speed of 1066 MHz 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 and x16 DD...

Page 95: ...annels For example if Channel A is populated with two 512 MB DIMMs and Channel B is populated with one 1 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the t...

Page 96: ...ules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be ca...

Page 97: ...e black DIMM1 socket Populate the DIMM sockets in the following order DIMM1 DIMM3 DIMM2 then DIMM4 For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Socketson page 127 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly sea...

Page 98: ...ress x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 76 2 Remove the computer access panel Access Panel on page 77 3 Locate the correct vacant expansion socket on the system board and the corresponding expans...

Page 99: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 8 9 Removing...

Page 100: ...d PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card again...

Page 101: ... system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 8 12 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card sl...

Page 102: ...ity Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more information Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card The system does not support Parallel ATA PATA optical drives or PATA hard ...

Page 103: ... the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liqui...

Page 104: ...ATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 SATA3 SATA3 orange 5 Media Card Reader MEDIA black NOTE The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more information 92 Chap...

Page 105: ...for Disassembly on page 76 2 Remove the access panel Access Panel on page 77 3 Remove the front bezel Front Bezel on page 78 4 Disconnect the drive cables as indicated in the following illustrations a If you are removing a 5 25 inch optical drive disconnect the power cable 1 and data cable 2 from the back of the drive Figure 8 16 Disconnecting the Optical Drive Cables Installing and Removing Drive...

Page 106: ...tem board If the media card reader has a 1394 port disconnect the 1394 cable from the PCI card Figure 8 17 Disconnecting the Media Card Reader USB Cable Figure 8 18 Disconnecting the Media Card Reader 1394 Cable 94 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 107: ...ab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 8 19 Removing the External Drives 6 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing and Removing Drives 95 ...

Page 108: ... M3 metric guide screws are black Refer to Installing and Removing Drives on page 90 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 8 20 Installing Guide Scre...

Page 109: ...re installing an optical drive connect the power cable 1 and data cable 2 to the back of the drive Figure 8 22 Connecting the Optical Drive Cables CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires Installing and Removing Drives 97 ...

Page 110: ... 1394 Cable 7 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE If you are installing a new optical drive connect the SATA cable to the next available SATA system board connector in the following order SATA1 SATA2 then SATA3 Refer to System Board Drive Connectionson page 92 for an illustration of the system board drive connectors 98...

Page 111: ...2 Remove the access panel Access Panel on page 77 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 8 25 Disconnecting the Hard Drive Cables 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 Figure 8 26 Removing a Hard Drive 5 Remove the four guide screws two on each side from the old drive You will need...

Page 112: ...6 32 isolation mounting guide screws Four extra guide screws are installed on the exterior of the hard drive bays The HP supplied isolation mounting guide screws are silver and blue Refer to Installing and Removing Driveson page 90 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one...

Page 113: ...ect the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SATA1 SATA2 SATA3 7 Route the power and data cables in their cable retainers Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch external drive bay The hard drive is housed in a carrier that...

Page 114: ... Figure 8 30 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 8 31 Removing the Thermal Sensor 102 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 115: ...m of the hard drive carrier Figure 8 32 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 8 33 Removing the Hard Drive Installing and Removing Drives 103 ...

Page 116: ...ure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 8 34 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 8 35 Replacing the Security Screws 104 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 117: ... Replacing the Thermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 8 37 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Installing and Removing Drives 105 ...

Page 118: ...e fan cable from the system board CHFAN1 P9 4 Press the lever that secures the assembly to the chassis 1 pivot the assembly forward toward the front of the computer 2 and then lift the assembly straight up and out of the computer 3 To reinstall the fan baffle reverse the removal procedure 106 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 119: ...f the baffle 5 Disconnect the three front I O cables yellow green and blue from the system board connectors FRNT_USB1 FRNT_USB2 and FRNT_AUD 6 Remove the silver T15 screw 1 that secures the assembly to the chassis 7 Rotate the assembly to the right 2 and then lift the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the panel rever...

Page 120: ...mputer on its side press on the bottom of the assembly 1 and rotate upward 2 to disengage it from the chassis 6 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis To reinstall the assembly insert the tabs on the right side of the assembly into the slots in the chassis and then rotate the left side of the assembly down until it snaps into plac...

Page 121: ... downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 4 Remove the heat sink from the processor When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retain...

Page 122: ...amage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to s...

Page 123: ...r onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 76 2 Remove the access panel Access Panel on page 77 3 Remove the baffle Fan Baffle Assembly on page...

Page 124: ... Disconnect the fan control cable from the system board CHFAN2 4 Remove the four silver Phillips screws that secure the fan to the chassis 5 Lift the fan out of the chassis To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 112 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 125: ... the four silver T15 screws that connect the power supply to the chassis 5 Press the tab on the base pan in front of the power supply that holds it in place 6 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal proc...

Page 126: ...ve the eight screws that secure the system board to the chassis 7 Slide the system board toward the front of the computer to disengage the I O panel from the rear of the chassis 8 Lift the system board out of the computer When reinstalling the system board first insert the I O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When repla...

Page 127: ...10 Utility Guide for information on backing up the CMOS settings Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket T...

Page 128: ...ps using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until the clamp...

Page 129: ... Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 117 ...

Page 130: ...event unauthorized access to the internal components of the computer and or secure the computer to a fixed object Cable Lock Figure 8 38 Installing a Cable Lock Padlock Figure 8 39 Installing a Padlock 118 Chapter 8 Removal and Replacement Procedures Microtower MT Chassis ...

Page 131: ... security cable by looping it around a stationary object Figure 8 40 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 8 41 Threading the Keyboard and Mouse Cables External Security Devices 119 ...

Page 132: ... disengage the lock Figure 8 43 Engaging the Lock Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 76 2 Remove the access panel Access Panel on page 77 3 Remove the front bezel Front Bezel on page 78 120 Chapter 8 Removal and Replacement ...

Page 133: ...w 5 Replace the front bezel 6 Install the screw through the interior of the front of the chassis into the front bezel The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker Figure 8 45 Installing the Front Bezel Security Screw External Security Devices 121 ...

Page 134: ... computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnecte...

Page 135: ...assembly Preparation for Disassembly on page 122 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 9 1 Removing the Access Panel To install the access panel reverse the removal procedure Access Panel 123 ...

Page 136: ...e access panel Access Panel on page 123 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 9 2 Removing the Front Bezel To install the front bezel reverse the removal procedure 124 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 137: ...ove a bezel blank 1 Remove the access panel Access Panel on page 123 2 Remove the front bezel Front Bezel on page 124 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 9 3 Removing a Bezel Blank Bezel Blanks 125 ...

Page 138: ...ust be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant NOTE 1333 MHz DIMMS will only run at a speed of 1066 MHz 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer s...

Page 139: ...n single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 512 MB DIMMs and Channel B is p...

Page 140: ...stem board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of ...

Page 141: ...n DIMM4 For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM Socketson page 127 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 5 and 6 to install an...

Page 142: ...ot 3 PCI Express x1 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Access Panel on page 123 3 Locate the correct vacant expansion socket on the system board and the corresp...

Page 143: ...ion Slot Retainer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 9 9 Removing an Expansion Slot Cover Expansion Cards 131 ...

Page 144: ...les that may be attached to the expansion card Figure 9 10 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chas...

Page 145: ...ion 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board Figure 9 12 Installing an Expansion Card NOTE When installing an expansion card pr...

Page 146: ...tainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Reconfigure the computer if necessary Refer to the Computer Setup F10 Utility Guide for instructions on using Computer Setup 134 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 147: ...he wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to l...

Page 148: ... 4 pin CHFAN P9 Maroon Chassis fan PB LED P5 Black Front power button LED CHFAN2 P11 Maroon 2nd chassis fan FRNT_USB1 P24 Yellow Front I O USB FRNT_USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front audio SPRK P6 White Internal speaker COMB P52 Black Serial port SATA0 P60 Dark blue 1st HDD SATA1 P61 White 1st ODD or 2nd HDD if no HDD present SATA2 P62 Light blue 2nd HDD if ODD present SATA3 P63...

Page 149: ... shown 3 5 25 inch external drive bay for optional drives optical drive shown NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Drive Positions 137 ...

Page 150: ...drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays five 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel The 6 32 standard screws are required for a secondary hard drive All other drives except ...

Page 151: ...e that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protecti...

Page 152: ... SATA0 dark blue 2 SATA1 SATA1 white 3 SATA2 SATA2 light blue 4 SATA3 SATA3 orange 5 Media Card Reader MEDIA black NOTE The orange SATA3 connector can be reconfigured as eSATA in the Computer Setup utility if you are installing an eSATA adapter Select Storage Storage Options eSATA Port to reconfigure the SATA3 connector Refer to the Computer Setup F10 Utility Guide for more information 140 Chapter...

Page 153: ...aration for Disassembly on page 122 2 Remove the access panel Access Panel on page 123 3 Remove the front bezel Bezel Blanks on page 125 4 Rotate the drive cage to its upright position Figure 9 18 Rotating the Drive Cage Up 5 If removing an optical drive disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 9 19 Disconnecting the Power and Data Cables Installing a...

Page 154: ...emoving the 5 25 inch Drive NOTE To replace the drive reverse the removal procedure When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Access Panel on pag...

Page 155: ... screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one Figure 9 22 Installing Guide Screws in the Optical Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the fr...

Page 156: ... being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive Figure 9 25 Connecting the Power and Data Cabl...

Page 157: ...should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the external 5 25 inch drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an External 5 25 inch Drive on page 141 to remove the 5 25 inch drive and access the 3 5 inch drive CAUTION Ensure that the computer is turn...

Page 158: ...om the system board as indicated in the following illustrations NOTE On some models the media card reader does not include a 1394 port or cable Figure 9 27 Disconnecting the Media Card Reader USB Cable Figure 9 28 Disconnecting the Media Card Reader 1394 Cable 146 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 159: ...ovided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives except the primary hard drive use M3 metric screws The HP supplied M3 metric screws are black and the HP supplied 6 32 standard screws are silver Refer to Installing an...

Page 160: ...end of the data cable to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card NOTE Refer to System Board...

Page 161: ...t you can transfer the data to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Access Panel on page 123 3 Rotate the drive cage for external drives to its upright position Figure 9 31 Rotating the Drive Cage Up Insta...

Page 162: ...th the power supply Figure 9 32 Raising the Power Supply 5 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 9 33 Disconnecting the Hard Drive Power Cable and Data Cable 150 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 163: ... until it stops then lift the drive up and out of the bay 2 Figure 9 34 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 9 35 Installing Hard Drive Guide Screws Installing and Removing Drives 151 ...

Page 164: ...the chassis frame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the other end of the data cable to the next available unpopulated SATA connector on the system board in the following order SATA0 SA...

Page 165: ... sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 9 37 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the...

Page 166: ...rrier Figure 9 39 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 9 40 Removing the Hard Drive 154 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 167: ...circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 9 41 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 9 42 Replacing the Security Screws Installing and Removing Drives 155 ...

Page 168: ... Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 9 44 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 156 Chapter 9 Removal and Replacement Procedures Small Form F...

Page 169: ...age 122 2 Remove the access panel Access Panel on page 123 3 Remove the cable from the arm that extends from the side of the baffle 1 4 Lift the baffle straight up out of the chassis 2 Figure 9 45 Removing the baffle To install the baffle reverse the removal procedure Baffle 157 ...

Page 170: ...ge 157 5 Disconnect the fan cable from the system board CH FAN1 P9 6 On the front of the computer press the left and bottom tabs to disengage the fan assembly from the chassis Figure 9 46 Removing the chassis fan 7 Lift the assembly out of the chassis To install the chassis fan reverse the removal procedure Be sure to orient the air flow into the unit 158 Chapter 9 Removal and Replacement Procedur...

Page 171: ...zel on page 124 4 Remove the front fan assembly Front Fan Assembly on page 158 5 Remove the black T15 screw 1 that secures the assembly to the chassis Figure 9 47 Removing the front I O device power switch 6 Rotate the drive cage to its upright position 7 Disconnect the cables 2 from the system board Figure 9 48 Disconnecting the cables from the system board Front I O and Power Switch Assembly 159...

Page 172: ...iding the cables through the hole in the drive cage 3 Figure 9 49 Guiding the wires through the drive cage 9 Remove the assembly from the chassis To reinstall the front I O power supply assembly reverse the removal procedure 160 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 173: ...ront Bezel on page 124 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board SPKR P5 6 Remove the two black T15 screws that secure the speaker to the chassis Figure 9 50 Removing the speaker 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures Speaker 161 ...

Page 174: ...d any damage to them may require replacing the system board 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 9 51 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION He...

Page 175: ... system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 9 52 Removing the processor To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the exis...

Page 176: ...f the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before open...

Page 177: ... upright position 7 Rotate the power supply to its full upright position 8 Disconnect all data and power cables from the system board 9 If applicable disconnect the serial port from the system board 10 Disconnect the balance of the cables from the system board 11 Remove the heat sink Heat sink on page 162 12 Remove the eight screws that secure the system board to the chassis Figure 9 54 Removing t...

Page 178: ... to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Uti...

Page 179: ...passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Pus...

Page 180: ...ery in place then remove the battery 2 2 Insert the new battery and position the clip back in place Figure 9 57 Removing the battery from a type 3 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 168 Chapter 9 R...

Page 181: ...r information on data security features refer to the Computer Setup F10 Utility Guide the Desktop Management Guide and the HP ProtectTools Security Manager Guide some models at http www hp com Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer Cable Lock Figure 9 58 Installing a Cable Lock External Security Devices 169 ...

Page 182: ... Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 9 60 Securing the Cable to a Fixed Object 170 Chapter 9 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 183: ...rd and mouse cables through the lock Figure 9 61 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 9 62 Attaching the Lock to the Chassis External Security Devices 171 ...

Page 184: ...by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 122 2 Remove the access panel Access Panel on page 123 3 Remove the front bezel Front Bezel on page 124 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 9 64 Retrieving the Front Bezel Security Screw 5 Replace the front bezel...

Page 185: ...l the security screw next to the middle front bezel release tab to secure the front bezel in place Figure 9 65 Installing the Front Bezel Security Screw 7 Replace the access panel External Security Devices 173 ...

Page 186: ... power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its right side is facing down and place the computer in the optional stand Figure 9 66 Changing from Desktop to Tower Orientation NOTE To stabilize the comp...

Page 187: ...er and workstation connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Keyboard 175 ...

Page 188: ...Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground 176 Appendix A Connector Pin Assignments ...

Page 189: ...1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Microphone 177 ...

Page 190: ...ue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 178 Appendix A Connector Pin Assignments ...

Page 191: ...VD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND...

Page 192: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 193: ... D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock DVI Connector 181 ...

Page 194: ... ML_Lane 0 p Ground ML_Lane 0 n ML_Lane 1 p 13 14 15 16 CONFIG1 CONFIG2 AUX CH p Ground 5 6 7 8 Ground ML_Lane 1 n ML_Lane 2 p Ground 17 18 19 20 AUX CH n Hot Plug Return DP_PWR 9 10 11 12 ML_Lane 2 n ML_Lane 3 p Ground ML_Lane 3 n 182 Appendix A Connector Pin Assignments ...

Page 195: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 196: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 197: ...es Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests an...

Page 198: ...urity and Resetting CMOS on page 233 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prev...

Page 199: ...the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module...

Page 200: ...MOS on page 233 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU Fan not detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not detected Rear chassis fan is not ...

Page 201: ...d to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B P...

Page 202: ...ptions SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage Storage Options SATA Emulation back to RAID and select File Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper v...

Page 203: ...ory error during MEBx execution BIOS information passed to the MEBx resulted in a failure 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the...

Page 204: ...mputer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table C 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Gr...

Page 205: ...he power supply 4 Replace the system board Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 R...

Page 206: ...Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten times once every second followed by a two second ...

Page 207: ...ppropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are prope...

Page 208: ...low to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Err...

Page 209: ...Hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check that the computer is turned on and the green power light is on Check that the monitor is turned on and the green monitor light is on Check the Power LED on the front of...

Page 210: ...ystem has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which sourc...

Page 211: ...B keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 212: ... for manually disabling the Smart Cover Lock is available from HP You will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance ...

Page 213: ...mance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activ...

Page 214: ...the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button har...

Page 215: ... processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue ...

Page 216: ...ck on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 217 If the system still does not recognize the new device c...

Page 217: ...ve configuration If attempting to boot from a hard drive ensure it is attached to the system board connector labeled SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause So...

Page 218: ...t is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solve the pro...

Page 219: ...to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the l...

Page 220: ... Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and if set type your password System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by...

Page 221: ...lot On systems with AMD integrated graphics the integrated graphics can be enabled in Computer Setup only if an AMD PCI Express x16 graphics card is installed On systems with AMD integrated graphics install an AMD PCI Express x16 graphics card and enable the integrated graphics in Computer Setup Blank screen and the power LED flashes Red five times once every second followed by a two second pause ...

Page 222: ... requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monito...

Page 223: ...Mode Change the settings to a supported setting then restart the computer so that the new settings take effect Vibrating or rattling noise coming from inside a CRT monitor when powered on Cause Solution Monitor degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Cause Solution El...

Page 224: ...mbol Use the Character Map to locate and select the appropriate symbol Click Start All Programs Accessories System Tools Character Map You can copy the symbol from the Character Map into a document Solving Audio Problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Table D 6 Solving Audio Problems Sound cuts i...

Page 225: ...t connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any uns...

Page 226: ...et the jack to its default value Headphone Microphone jack on the front of the computer is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application software In the audio driver or application software reconfigure the jack or set the jack to its default value Table D 6 Solving Audio Problems continued 214 Appendix D Troubleshooting Without Diagnostics ...

Page 227: ...ver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driv...

Page 228: ...ndby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock ...

Page 229: ...reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the...

Page 230: ...ules and to verify the proper installation 2 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems 3 If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flash...

Page 231: ...rd For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 ...

Page 232: ...able Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer Network driver does ...

Page 233: ... that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an autho...

Page 234: ... and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to ne...

Page 235: ...odule is not installed in the DIMM1 socket Ensure that a memory module is installed in the black DIMM1 socket on the system board This socket must be populated with a memory module Populate DIMM sockets in the following order for Intel systems DIMM1 DIMM3 DIMM2 DIMM4 On AMD systems a memory module is not installed in the system board memory socket The sockets must be populated with at least one me...

Page 236: ...ule 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems common causes and solutions are listed in the following table Table D 13 Solving Processor Problems Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and work...

Page 237: ... enabled in Computer Setup Run the Computer Setup utility and disable Network Server Mode in Security Password Options Non bootable CD in drive Try a bootable CD in the drive Boot order not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically...

Page 238: ...cannot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other sol...

Page 239: ...e power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Sto...

Page 240: ...ems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed in the following table Table D 17 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up pro...

Page 241: ... 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Click the Delete cookies button Windows XP 1 Select Start Control Panel 2 Double click Internet Options 3 On the General tab click the Delete Cookies button Cannot automatically launch Internet programs Cause Solution You must log on to ...

Page 242: ...On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A...

Page 243: ...n the front of the computer See Appendix A POST Error Messages on page 185 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Press the F11 key at startup to boot into the recovery partition and run a factory restore CAUTION Restoring the ...

Page 244: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 232 Appendix D Troubleshooting Without Diagnostics ...

Page 245: ...r When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the informa...

Page 246: ...nsure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustra...

Page 247: ...ct the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equ...

Page 248: ...ustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instr...

Page 249: ...38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Max STD PS Typica...

Page 250: ...0 Hz Power Output 320W 320W Rated Input Current maximum 1 STD PS EPA 87 89 85 20 50 100 load PS 5 5A 115 VAC 5 5A 115 VAC 2 75A 230 VAC 2 75A 230 VAC 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of n...

Page 251: ...led Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Typical STD PS idle Max EPA 87 89 85 20 50 100 load PS Typical EPA 87 89 85 20 50 100 load PS idle 1063 BTU hr TBD BTU hr 941 BTU hr TBD BTU hr 268 kg cal hr TBD kg cal hr 237 kg cal ...

Page 252: ... active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Table F 2 Specifications continued 240 Appendix F Specifications ...

Page 253: ...strated 68 SFF illustrated 67 chassis types illustrated 67 cleaning computer 71 mouse 73 safety precautions 71 clearing password 59 Client Management Interface 38 Client Manager from Symantec 40 cloning tools software 35 CMOS backing up 186 clearing and resetting 235 computer specifications 239 computer access panel MT removal and replacement 77 removing 123 computer cleaning 71 Computer Setup Uti...

Page 254: ...nnector 2 7 headphone pin assignments 177 heat sink MT removal and replacement 109 SFF removal and replacement 162 helpful hints 197 HP Client Automation Starter Standard and Enterprise Editions 40 Client Catalog for Microsoft System Center SMS Products 41 Client Management Interface 38 Client Manager from Symantec 40 ProtectTools Security Manager 39 System Software Manager 38 HP Client Automation...

Page 255: ...141 optical drive problems 225 ordering FailSafe Key 61 overheating prevention 71 P password changing 57 clearing 59 186 deleting 58 power on 56 57 186 security 56 setup 56 57 186 PC deployment 35 PCI card 86 88 130 132 PCI Express card 86 88 130 132 PCI Express pin assignments 179 POST error messages 185 power button configuring 51 dual state 51 power cord set requirements country specific 184 po...

Page 256: ...ness PC Security Lock 119 170 MT 118 padlock 118 170 password 56 ProtectTools Security Manager 39 settings 52 SFF 169 Smart Cover Lock 61 Smart Cover Sensor 60 serial connector 4 9 serial interface pin assignments 176 serial number location 5 10 75 service considerations 73 setup copying to multiple computers 47 copying to single computer 47 initial 35 replicating 47 setup password changing 57 del...

Page 257: ...thermal sensor 63 tools servicing 73 Torx T15 screwdriver 73 tower orientation 6 U unlocking Smart Cover Lock 61 URLs Web sites See Web sites USB flash media device bootable 48 USB pin assignments 176 USB ports front panel 2 7 rear panel 4 9 V ventilation proper 71 Verdiem Surveyor 44 Vision Field Diagnostics 30 W Wake on LAN feature 220 warnings keyboard cleaning 72 Web sites Altiris Client Manag...