HP 7 G2 1311, Maintenance And Service Manual

Page 1: ...HP 7 G2 1311 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...s or omissions contained herein First Edition August 2014 Document Part Number 776896 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this tablet you agree to be bound by the terms of the HP End User License Agr...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ... required 7 Service considerations 7 Plastic parts 7 Cables and connectors 7 Grounding guidelines 8 Electrostatic discharge damage 8 Packaging and transporting guidelines 9 Workstation guidelines 9 5 Removal and replacement procedures 11 Tablet component replacement procedures 11 Back cover 11 Battery 13 Speaker 15 Rear facing webcam 16 Front facing webcam 17 Power volume button board 18 System bo...

Page 6: ...8 Power cord set requirements 29 Requirements for all countries 29 Requirements for specific countries and regions 29 9 Recycling 31 Index 32 vi ...

Page 7: ...V MPEG4 VOB FLV DAT MKV and PMP video formats Supports JPG BMP GIF and PNG photo formats Sensor Accelerometer Wireless networking Integrated WiFi option 802 11 b g n with 1 antenna External expansion Integrated micro SD Card Reader expandable to 32 GB Ports Audio 3 5 mm headphone microphone combo jack supports North American type headset only Micro USB 2 0 supports charging Power requirements Supp...

Page 8: ... Component 1 Micro SD Card Reader slot 6 Front facing webcam 2 Microphone 7 Power button 3 Micro USB port 8 Volume control buttons 2 4 Audio out headphone Audio in microphone jack 9 Speaker 5 Rear facing webcam 2 Chapter 2 External component identification ...

Page 9: ...ct your country or region and then follow the on screen instructions Locating the serial number product number and model number The tablet serial number 1 product name 2 product model 3 and product number 4 are located on the tablet bottom edge This information is needed when travelling internationally or when contacting support Locating the serial number product number and model number 3 ...

Page 10: ...ystem board spare part kit spare part number 785191 001 5 0 3 MP front facing webcam includes cable and double sided adhesive 785193 001 6 Speaker includes speaker and cables 785190 001 7 2 0 MP rear facing webcam for use on all tablet models includes cable 773139 001 8 System board equipped with an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB...

Page 11: ...9 001 For use in India 757282 001 For use North America 745229 001 For use in the People s Republic of China 757280 001 For use in the United Kingdom 747780 001 HP 7 G2 1311 Tablet equipped with a 7 in 1280 720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive For use in Asia Paci...

Page 12: ...th a 7 in 1280 720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive for use in Europe 785184 161 HP 7 G2 1311 Tablet equipped with a 7 in 1280 720 IPS 5 point capacitive TouchScreen display panel an AllWinner A33 ARM cortex A7 1 20 GHz quad core processor 1 0 GB LP DDR3 system me...

Page 13: ...mbly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avo...

Page 14: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Page 15: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 16: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Page 17: ...ck cover Description Spare part number Back cover includes Wifi antenna 785183 001 7 in 1280 720 IPS 5 point capacitive TouchScreen includes display panel cable and TouchScreen cable display panel assembly 785188 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through...

Page 18: ... and volume buttons toward you 4 Insert a plastic case utility tool 1 or similar thin plastic tool into the top edge of the tablet between the back cover and the display panel assembly 5 Lift the top edge of the display panel assembly 2 and swing it up and to the left until it separates from the back cover 12 Chapter 5 Removal and replacement procedures ...

Page 19: ... 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole powe...

Page 20: ...ly on a flat surface display panel side down with the power button and volume buttons toward you 2 Unsolder the battery cables from the terminals 1 on the system board NOTE When installing the battery the battery red yellow cable should be soldered to the system board terminal and the battery black cable should be soldered to the system board terminal 3 Remove the battery 2 Reverse this procedure ...

Page 21: ... cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Disconnect the battery cables from the system board see Battery on page 13 Remove the speaker 1 Unsolder the speaker cables 1 from the system board terminals NOTE When installing the speaker the speaker red cable should be soldered to the system board terminal and the speaker...

Page 22: ...ar facing webcam follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Disconnect the battery c...

Page 23: ... follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Disconnect the battery cables from the s...

Page 24: ...her the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 11 5 Disconnect the battery cables from the system board see Battery on page 13 Remove the power volume butto...

Page 25: ...quad core processor 1 0 GB LP DDR3 system memory and an 8 0 GB Nand flash drive 785191 001 Before removing the system board follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power cord from the tablet 3 Disconnect all ex...

Page 26: ...h the display panel cable is attached and then disconnect the display panel cable from the system board 5 Release the ZIF connector to which the TouchScreen cable is attached and then disconnect the TouchScreen cable from the system board 6 Speaker cable see Speaker on page 15 2 Remove the two Phillips PM1 4 2 75 screws 1 that secure the system board to the display panel assembly 20 Chapter 5 Remo...

Page 27: ...3 Remove the system board 2 Reverse this procedure to install the system board System board 21 ...

Page 28: ...micro A or micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft N...

Page 29: ...w steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system h...

Page 30: ...tain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start ...

Page 31: ... this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can r...

Page 32: ...the Management Engine MEBx setup utility The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates digita...

Page 33: ...a digitally signed application can make the call to write to the flash Questions and answers 1 How can the BIOS settings be restored returned to default settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind o...

Page 34: ...volatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to thei...

Page 35: ...ust be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 ...

Page 36: ... and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance ...

Page 37: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 31 ...

Page 38: ...ption 1 memory module product description 1 microphone location 2 product description 1 microphone jack 2 model name 1 O operating system product description 1 P packaging guidelines 9 plastic parts service considerations 7 ports product description 1 power button 2 power cord set requirements 29 power requirements product description 1 power volume button board removal 18 spare part number 5 6 18...

Page 39: ... required 7 transporting guidelines 9 U USB extension cable spare part number 5 6 USB port 2 V video product description 1 volume control buttons 2 W webcam removal 16 17 spare part numbers 4 6 16 17 wireless networking product description 1 workstation guidelines 9 Index 33 ...