HP 750-114 envy, User Manual

5

Troubleshooting

If you have problems using any peripheral devices such as a monitor, or a printer, with your

computer, for more extensive troubleshooting refer to the documentation provided by the product

manufacturer. The following tables present some issues you might encounter while installing, starting

up, or using your computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to 

http://www.hp.com/go/contactHP

,

and then search for your computer model.

Computer does not start

Symptom

Possible solution

Error message: hard

drive error

1.

Restart the computer.

a.

Press 

ctrl

+

alt

+

delete

.

b.

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then

press the button to turn on the computer.

2.

If Windows opens, immediately back up all important data to a backup hard drive.

3.

Contact support (regardless of whether Windows started or not).

Computer will not

turn on or start

Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply

light on the computer should be on. If it is not, try a different AC outlet. If you are still having trouble, contact

support.

If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the

computer, plug the power cord into an AC outlet, and then turn the monitor on. See 

Display (monitor)

on page 10

.

Test the AC outlet by plugging a different electrical device into it.

Computer is not

responding

1.

Press 

ctrl

+

alt

+

delete

.

2.

Select Task Manager.

3.

Select any programs that are not responding, and then click End task.

If closing programs does not resolve the problem, restart the computer.

1.

Press 

ctrl

+

alt

+

delete

.

2.

Select the Power icon in the lower-right corner of the screen, and then select Restart.

– or –

Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press

the power button to turn on the computer.

Error message:

Invalid system disk

or Non-System disk

or Disk error

When drive activity stops, remove the optical disc inside the optical drive, and then press the 

spacebar

 on the

keyboard.

Computer does not start

9