HP 8100 - Elite Convertible Minitower PC, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP Compaq 8100 and 8180 Elite Business PC ...

Page 2: ...roducts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packar...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...s systems 6 Customizing the Monitor Display Windows systems 6 Launching Windows XP from Windows 7 6 Accessing Disk Image ISO Files 6 3 Computer Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 10 Computer Setup Storage 11 Computer Setup Security 13 Computer Setup Power 18 Computer Setup Advanced 19 Recovering the Configuration Settings 22 ...

Page 6: ...rd 30 Cleaning the Monitor 31 Cleaning the Mouse 31 Service Considerations 31 Power Supply Fan 31 Tools and Software Requirements 31 Screws 32 Cables and Connectors 32 Hard Drives 32 Lithium Coin Cell Battery 32 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis 34 Serial Number Location 34 Preparation for Disassembly 35 Unlocking the Smart Cover Lock 36 Smart Cover FailSafe Ke...

Page 7: ...peaker 75 Rear Chassis Fan 76 Heat sink 77 Processor 79 Power Supply 81 System Board 82 Battery 83 Type 1 Battery Holder 84 Type 2 Battery Holder 84 Changing from a Minitower to a Desktop Configuration 85 Changing from a Desktop to a MinitowerConfiguration 87 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 90 Serial Number Location 90 Preparation for Disassembly 90 Unlocking the...

Page 8: ...g a Drive into the 3 5 inch External Drive Bay 121 Removing and Replacing the Primary 3 5 inch Internal SATA Hard Drive 123 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 127 Baffle 131 Front Fan Assembly 132 Hood Sensor 133 Front I O Power Switch Assembly 134 Speaker 136 Heat sink 137 Processor 138 Power Supply 140 System Board 141 Battery 142 Type 1 Battery Holder 143 Type 2 Battery...

Page 9: ...overy tools 157 Using F11 157 Using a Windows 7 operating system DVD purchased separately 158 Windows Vista Backup and Recovery 159 Backing up your information 159 Performing a recovery 160 Using the Windows recovery tools 160 Using F11 161 Using a Windows Vista operating system DVD purchased separately 161 Appendix D Computer Diagnostic Features 163 Hewlett Packard Vision Diagnostics 163 Accessin...

Page 10: ...ory Problems 201 Solving Processor Problems 203 Solving CD ROM and DVD Problems 204 Solving USB Flash Drive Problems 206 Solving Front Panel Component Problems 207 Solving Internet Access Problems 208 Solving Software Problems 211 Contacting Customer Support 212 Appendix F POST Error Messages 213 POST Numeric Codes and Text Messages 214 Interpreting POST Diagnostic Front Panel LEDs and Audible Cod...

Page 11: ...e Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer and it...

Page 12: ...vailable from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar If a graphics card is installed into the PCI PCI Express x1 or PCI Express x4 slot the connector...

Page 13: ...nto the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone line Line In device or a headphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally green when the power is on If it is flashing red there is a problem with the computer ...

Page 14: ...ugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Realtek HD Audio Manager icon in the Windows taskbar The monitor connectors on the system board are inactive when a graphics card is installed in the computer If a graphics card is inst...

Page 15: ...first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer ...

Page 16: ...ivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the Monitor Display Windows systems If you wish you can select or change the monitor model refresh rates screen resolution color...

Page 17: ...from your PC The software and image file names are Corel WinDVD SD and BD installation software for WinDVD used to play DVD movies HP Insight Diagnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Accessing Disk Image ISO Files 7 ...

Page 18: ...POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identificat...

Page 19: ...he Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied selec...

Page 20: ... file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Default...

Page 21: ...as active when the disk was partitioned and formatted the data on the disk will be inaccessible Default Values ATA disks only NOTE This feature appears only when User translation mode is selected Allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can...

Page 22: ...e booted to after disabling RAID Refer to the Advanced Host Controller Interface AHCI and Redundant Array of Independent Disks RAID on HP Compaq dc7900 Business PCs white paper at http www hp com for more information DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least o...

Page 23: ...rd is set Allows you enable disable Lock Legacy Resources appears if a setup password is set Network Server Mode appears if a power on password is set Password Prompt on Warm Boot Ctrl Alt Delete appears if a power on password is set Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Stringent Password appears ...

Page 24: ...B Port 8 USB Port 9 USB Port 10 USB Port 11 USB Port 12 Accessory USB Ports USB Port 1 USB Port 2 Slot Security Allows you to disable any PCI or PCI Express slot NOTE Disabling either the PCI Express x4 or the 1st PCI Express x1 slot will disable the other PCI Express x1 slot Network Service Boot Enables disables the computer s ability to boot from an operating system installed on a network server...

Page 25: ...ple English or German for System ID entry DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot seque...

Page 26: ...uires turning the computer off and then back on NOTE To configure the Embedded Security Device a Setup password must be set Reset to Factory Settings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes E...

Page 27: ...ccess rights to individual setup options on a case by case basis via the Setup Security Level menu By default all setup options are assigned Setup Password indicating the user must enter the correct Setup Password during POST to make changes to any of the options The administrator may set individual items to None indicating the user can make changes to the specified options when setup has been acc...

Page 28: ...signed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 LED is off NOTE If this fea...

Page 29: ...splayed will display the text F11 Recovery during POST Hiding the feature prevents the text from being displayed However pressing F11 will still attempt to boot to the HP Backup and Recovery partition See Factory Recovery Boot Support for more information F12 prompt hidden displayed Enabling this feature will display the text F12 Network during POST Disabling this feature prevents the text from be...

Page 30: ...ws NT Bypass F1 Prompt on Confirmation Changes enable disable Allows you to set the computer not to confirm when changes were made Execute Memory Test some models Restarts the computer and executes the POST memory test BIOS Power On Allows you to set the computer to turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable onboard system devices diskett...

Page 31: ...vents the network controller from being used by the operating system and reduces the power used by the computer in S5 Internal Speaker some models does not affect external speakers NIC Option ROM Download PXE iSCSI or disable iSCSI is similar to PXE but also supports IPv6 The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically us...

Page 32: ...disable Selects between VT100 and ANSI SOL terminal emulation SOL terminal emulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console SOL Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediation may involve having the local client boot a remote i...

Page 33: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 34: ...on A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or ...

Page 35: ...roper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations NOTE Front bezel appearance may vary by model Convertible Minitower CMT 8100 Models Figure 5 1 Convertible Minitower 8100 Models ...

Page 36: ...mage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough pow...

Page 37: ...a product Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all el...

Page 38: ...d static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removin...

Page 39: ...ce the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not ...

Page 40: ...ll evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautions on page 30 before cleaning the keyboard To clean the tops of the keys or the k...

Page 41: ...l out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 30 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based ...

Page 42: ...le hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protecti...

Page 43: ...er or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents Service Considerations 3...

Page 44: ...he Diagnostics utility to verify that all components operate properly NOTE Not all features listed in this guide are available on all computers Serial Number Location NOTE Front bezel appearance may vary by model Each computer has a unique serial number and product ID number as shown in the following illustration Figure 6 1 Serial Number and Product ID Location 34 Chapter 6 Removal and Replacement...

Page 45: ...esent on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer 8 As appl...

Page 46: ...ou need it To obtain a FailSafe Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide Using the Smart Cover FailSafe Key to Remove the Smart Cover ...

Page 47: ...ach the Smart Cover Lock secure the lock in place with the tamper proof screws External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and or secure the computer to a fixed object Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer External Secu...

Page 48: ...HP Kensington MicroSaver Security Cable Lock Figure 6 3 Installing a Cable Lock 38 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 49: ...k Figure 6 4 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 6 5 Securing the Cable to a Fixed Object External Security Devices 39 ...

Page 50: ...gh the lock Figure 6 6 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 6 7 Attaching the Lock to the Chassis 40 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 51: ...ed in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the computer access panel Computer Access Panel on page 43 3 Remove the front bezel Front Bezel on page 44 4 Remove the security screw from the inside of the front bezel Figure 6 9 Retrieving the Front Bezel Security Screw Ex...

Page 52: ...eft edge of the chassis next to the top hard drive bay Figure 6 10 Installing the Front Bezel Security Screw 7 Replace the access panel 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed 42 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 53: ... on page 35 2 Lay the computer down on its large base for greater stability 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 6 11 Removing the Computer Access Panel To install the access panel reverse the removal procedure Computer Access Panel 43 ...

Page 54: ... 2 Remove the computer access panel Computer Access Panel on page 43 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 12 Removing the Front Bezel To install the front bezel reverse the removal procedure 44 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 55: ...ove the desired bezel blank CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel Figure 6 13 Removing Bezel Blanks from the Subpanel Desktop Shown NOTE When replacing the subpanel ensure that the aligning pins and any remaining bezel blanks are in their proper orientation The l...

Page 56: ... A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the connectors on the system board always...

Page 57: ...wn Rear chassis fan CPUFAN P8 White Heat sink fan SATAPWR0 P160 Black HDD power SATAPWR1 P161 Black ODD power PB LED P5 Black Front power button LED FRONT USB P24 Yellow Front I O USB FRONT USB2 P25 Green Front I O USB FRONT AUD P23 Blue Front audio SPRK P6 White Internal speaker COMB P52 Black Serial port HLCK P124 Black Hood lock solenoid HSENSE P125 White Hood sensor MEDIA P150 Black Media card...

Page 58: ...tion the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 ...

Page 59: ...he DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is po...

Page 60: ...oltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic component...

Page 61: ...t the memory capacity is spread as equally as possible between Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8 Reconnect the power cord and turn on the computer 9 Lock any secu...

Page 62: ... PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the...

Page 63: ...he expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Figure 6 19 Removing an Expansion Slot Cover ...

Page 64: ...o the expansion card Figure 6 20 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components Figure 6 21 Removing...

Page 65: ...nd press the card down firmly into the socket on the system board Figure 6 22 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect inter...

Page 66: ...u must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws installed on the chassis The hard drive uses 6 32 isolation mounting guide screws eight of which are installed on the hard drive bracket under the access panel All other drives use M3 metric screws eight of which are installed on the optical drive bracket un...

Page 67: ...avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care System Boar...

Page 68: ...NOTE The drive configuration on your computer may be different than the drive configuration shown above The bottom 5 25 inch drive bay has a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the d...

Page 69: ...ove the computer access panel Computer Access Panel on page 43 3 Disconnect the drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable If you are removing an optical drive disconnect the power cable 1 and data cable 2 from the back of the drive Figure 6 26 Disconnecting the Optical ...

Page 70: ...rd If the media card reader has a 1394 port disconnect the 1394 cable from the PCI card Figure 6 27 Disconnecting the Media Card Reader USB Cable Figure 6 28 Disconnecting the Media Card Reader 1394 Cable 60 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 71: ...xternal 5 25 inch drives are released so do not tilt the unit and allow the drives to fall out Figure 6 29 Removing a 5 25 inch Drive in the Desktop Configuration Optical Drive shown To remove a 5 25 inch drive in the minitower configuration pull up on the green drivelock mechanism 1 for that specific drive and slide the drive from the drive bay 2 Figure 6 30 Removing a 5 25 inch Drive in the Mini...

Page 72: ... on the green hard drive drivelock mechanism 1 for that drive and slide the drive from the drive bay 2 Figure 6 31 Removing a Hard Drive 5 Store the removed drive in anti static packaging 62 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 73: ...ides screws from the old drive to the new one CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Figure 6 32 Installing a 5 25 Inch Drive in a Minitower top and Desktop bottom 5 Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until it locks 2 The drivelock automatically secures the dr...

Page 74: ...lowing the numbered sequence of the connectors If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA If the media card reader includes a 1394 port connect the 1394 cable to the 1394 PCI card Refer to System Board Drive Connections on page 57 for an illustration of the system board drive connectors 8 Replace the front bezel and computer acc...

Page 75: ... the drive Figure 6 34 Installing the Hard Drive Guide Screws NOTE The hard drive uses 6 32 isolation mounting guide screws Eight extra guide screws are installed on the hard drive bracket under the access panel The HP supplied isolation mounting guide screws are silver and blue If you are replacing a drive transfer the guides screws from the old drive to the new one 4 Slide the hard drive down in...

Page 76: ...panel 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the computer access panel was removed 10 Reconfigure the computer if necessary Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch external drive bay The hard drive is housed in a carrier that ca...

Page 77: ...he top cover off the carrier 2 Figure 6 37 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 6 38 Removing the Thermal Sensor Drives 67 ...

Page 78: ...rier Figure 6 39 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 6 40 Removing the Hard Drive 68 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 79: ...e carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 41 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 6 42 Replacing the Security Screws Drives 69 ...

Page 80: ...Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 6 44 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 70 Chapter 6 Removal and Replacement Procedures Convertible Mi...

Page 81: ... page 35 2 Remove the computer access panel Computer Access Panel on page 43 3 Unplug the hood sensor cable from the white connector labeled HSENSE on the system board 1 4 Slide the hood sensor straight out of the slot in the chassis 2 Figure 6 45 Removing the hood sensor To reinstall the hood sensor reverse the removal procedure Hood Sensor 71 ...

Page 82: ...p www hp com for ordering information Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the computer access panel Computer Access Panel on page 43 3 Unplug the hood lock cable from the black connector labeled HLCK on the system board 1 4 Remove the two screws 2 that sec...

Page 83: ...beled FRONT USB2 Blue connector labeled FRONT AUD NOTE The blue FRONT AUD connector is not located near the other two connectors used for the front I O assembly See the image below for its location 5 Remove the screw that secures the assembly to the front of the chassis 1 6 Rotate the right side of the assembly away from the chassis and then pull the assembly toward the right and away from the cha...

Page 84: ...ter access panel Front Bezel on page 44 4 Disconnect the cable from the black system board connector labeled PB LED 5 Press in on the tab 1 on the assembly 6 Rotate the assembly downward 2 and then pull the assembly away from the chassis while threading the wires through the hole in the front of the chassis Figure 6 48 Removing the power switch assembly To install the power switch assembly reverse...

Page 85: ...Computer Access Panel on page 43 3 Disconnect the speaker wire from the white system board connector labeled SPKR 4 From the inside of the unit remove the two screws 1 that secure the speaker to the front of the chassis 5 Rotate the top of the speaker downward and then remove it from the chassis 2 Figure 6 49 Removing the speaker To install the speaker reverse the removal procedures Speaker 75 ...

Page 86: ... the fan control cable from the red brown system board connector labeled CHFAN 1 4 Remove the four screws 2 that secure the fan housing to the chassis 5 Pull the fan away from the chassis wall and then lift the fan up and out of the chassis 3 Figure 6 50 Removing the rear chassis fan To install the fan reverse the removal procedure Be sure to orient the air flow out of the unit 76 Chapter 6 Remova...

Page 87: ...ecure the heat sink to the system board CAUTION Heat sink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board Figure 6 51 Loosening the heat sink screws 4 Disconnect the fan cable from the white sys...

Page 88: ... and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor Failure to do so could result in damage that requires replacing the system board 78 Chapter 6 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 89: ...croprocessor retainer to its fully open position 2 6 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to t...

Page 90: ...k remove the protective covering from the bottom of the heat sink and place it in position atop the processor 6 Secure the heat sink to the system board and system board tray with the 4 captive screws and attach the heat sink control cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor...

Page 91: ...from the system board 4 Remove the power cables from the white plastic clamp on the chassis floor 5 Remove the four Torx screws 1 that secure the power supply to the chassis 6 Press the tab in front of the power supply 2 that holds it in place 7 Slide the power supply toward the front of the computer rotate toward the fan so the power supply clears the lip on the top of the chassis and then lift t...

Page 92: ...e 77 Processor Processor on page 79 3 Remove the computer access panel Computer Access Panel on page 43 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Remove the eight screws that secure the system board to the chassis 6 Slide the system board toward the front of the computer so that the connectors loosen from the rear of the chassis and then lift ...

Page 93: ...ssemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to Computer Setup F10 Utility on page 8 for information on backing up the CMOS s...

Page 94: ... system setups using Computer Setup Refer to Computer Setup F10 Utility on page 8 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down unt...

Page 95: ...disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the computer access panel 6 Remove the front bezel 7 Disconnect all power and data cables from the back of the drives in...

Page 96: ...to the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 10 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 11 Remove the bezel subpanel as described in Bezel Blanks on page 45 CAUTION Hold the subpanel straight when you pull it away from the ...

Page 97: ...removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC out...

Page 98: ...ion CAUTION The bottom 5 25 inch drive bay has a shorter depth than the upper two bays The bottom bay supports a half height drive or other device that is no more than 14 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the dr...

Page 99: ... for the minitower configuration 13 Reposition the subpanel rotate it 90º with the logo at the bottom then snap it back into the bezel Figure 6 63 Changing from a Desktop to a Minitower Configuration 14 Replace the front bezel and computer access panel 15 Reconnect the power cord and turn on the computer 16 Lock any security devices that were disengaged when the computer access panel was removed C...

Page 100: ...has a unique serial number and product ID number in the location shown below Keep these numbers available for use when contacting customer service for assistance Figure 7 1 Serial Number and Product ID Location Preparation for Disassembly See Identifying the Chassis Routine Care and Disassembly Preparation on page 25 for initial safety procedures 1 Remove disengage any security devices that prohib...

Page 101: ...ling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the u...

Page 102: ...Key Contact an authorized HP reseller or service provider Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information Call the appropriate number listed in the warranty or in the Support Telephone Numbers guide Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel wi...

Page 103: ...of screw that secures the Smart Cover Lock to the chassis Figure 7 2 Removing the Smart Cover Lock Screw You can now remove the access panel To reattach the Smart Cover Lock secure the lock in place with the tamper proof screw Unlocking the Smart Cover Lock 93 ...

Page 104: ... Security Manager Guide some models at http www hp com Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 7 3 Installing a Cable Lock 94 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 105: ...k Figure 7 4 Installing a Padlock HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object Figure 7 5 Securing the Cable to a Fixed Object External Security Devices 95 ...

Page 106: ...ough the lock Figure 7 6 Threading the Keyboard and Mouse Cables 3 Screw the lock to the chassis using the screw provided Figure 7 7 Attaching the Lock to the Chassis 96 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 107: ...uch as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disc...

Page 108: ...to the middle front bezel release tab to secure the front bezel in place Figure 7 10 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed 98 Chapter 7 Removal and Replacement Procedures Small Fo...

Page 109: ...bly on page 90 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 7 11 Removing the Access Panel To install the access panel reverse the removal procedure Computer Access Panel 99 ...

Page 110: ...ess panel Computer Access Panel on page 99 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 12 Removing the Front Bezel To install the front bezel reverse the removal procedure 100 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 111: ... 1 Remove the access panel Computer Access Panel on page 99 2 Remove the front bezel Front Bezel on page 100 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 13 Removing a Bezel Blank 4 Replace the front bezel Bezel Blanks 101 ...

Page 112: ...ation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 7 DDR3 1066 MHz 7 7 7 timing and CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2...

Page 113: ...how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A ...

Page 114: ...ory modules while voltage is present may cause irreparable damage to the memory modules or system board If you see an LED light on the system board voltage is still present The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible ...

Page 115: ...qually as possible between Channel A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock a...

Page 116: ... expansion slot that is downshifted to a x4 slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 90 2 Remove the access panel Computer Access Panel on page 99 3 Locate the correct vacant expansion socket on the system ...

Page 117: ...ion Slot Retainer 5 Before installing an expansion card remove the expansion slot cover or the existing expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 19 Removing an Expansion Slot Cover Expansion Cards 107 ...

Page 118: ...ht up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card Figure 7 20 Removing a Standard PCI Expansion Card 108 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF ...

Page 119: ...the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 21 Removing a PCI Express x16 Expansion Card 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or exp...

Page 120: ...ansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card Figure 7 23 Closing the Expansion Slot Retainer 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace...

Page 121: ...s lowered into its normal position When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on compone...

Page 122: ...erial port HLCK P124 Black Hood lock solenoid HSENSE P125 White Hood sensor MEDIA P150 Black Media card reader MEDIA2 P151 Black Media card reader PAR P126 Black Flying parallel port Drives A Torx T 15 screwdriver is needed to remove and install the guide screws on a drive CAUTION Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive ...

Page 123: ...tor on the system board Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA If the media card reader has a 1394 port connect the 1394 cable to the 1394 PCI card The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has p...

Page 124: ...is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed pla...

Page 125: ...rive CAUTION All removable media should be taken out of a drive before removing the drive from the computer To remove a 5 25 inch external drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 90 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Computer Access Panel on page 99 4 Rotate the drive cage to its upright position Fig...

Page 126: ...Figure 7 28 Disconnecting the Power and Data Cables 6 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down Figure 7 29 Rotating the Drive Cage Down 116 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 127: ...uter from the stand 3 Remove the access panel Computer Access Panel on page 99 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 101 for more information 5 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the c...

Page 128: ...o the white system board connector labeled SATA1 9 Route the data cable through the cable guides CAUTION There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Ensure that the data cable is routed through these guides befor...

Page 129: ...e 7 35 Rotating the Drive Cage Down 12 Replace the access panel 13 If the computer was on a stand replace the stand 14 Reconnect the power cord and turn on the computer 15 Lock any security devices that were disengaged when the access panel was removed The system automatically recognizes the drive and reconfigures the computer Removing an External 3 5 inch Drive CAUTION All removable media should ...

Page 130: ...or if you are removing a media card reader disconnect the USB and 1394 cables from the system board as indicated in the following illustrations NOTE On some models the media card reader does not include a 1394 port or cable Figure 7 36 Disconnecting the Media Card Reader 1394 Cable 3 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the...

Page 131: ...ccess the 3 5 inch drive bay CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blanks on page 101 for more information 3 Position the guide screws on the drive into the J slots in the drive b...

Page 132: ...anel 7 If the computer was on a stand replace the stand 8 Reconnect the power cord and turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed 122 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 133: ...ta to the new hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 90 2 If the computer is on a stand remove the computer from the stand 3 Remove the access panel Computer Access Panel on page 99 4 Rotate the drive cage for external drives to its upright posi...

Page 134: ...th the power supply Figure 7 40 Raising the Power Supply 6 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 7 41 Disconnecting the Hard Drive Power Cable and Data Cable 124 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 135: ...rive forward until it stops then lift the drive up and out of the bay 2 Figure 7 42 Removing the Hard Drive 8 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 7 43 Installing Hard Drive Guide Screws Drives 125 ...

Page 136: ... frame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems 11 Rotate the drive cage for external drives and the power supply down to their normal positions 12 Replace the access panel 13 If the computer was on a stand replace the stand 14 Reconnect...

Page 137: ...ard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 Figure 7 45 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal s...

Page 138: ...rrier Figure 7 47 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 7 48 Removing the Hard Drive 128 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 139: ...e carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 7 49 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 7 50 Replacing the Security Screws Drives 129 ...

Page 140: ... Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 7 52 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 130 Chapter 7 Removal and Replacement Procedures Small Form F...

Page 141: ...embly Preparation for Disassembly on page 90 2 Remove the access panel Computer Access Panel on page 99 3 Remove the cables from the arm on the baffle 1 4 Lift the baffle straight up out of the chassis 2 Figure 7 53 Removing the baffle To install the baffle reverse the removal procedure Baffle 131 ...

Page 142: ...on page 131 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN1 6 Press the two tabs one of left one on bottom that secure the fan assembly to the front of the chassis Figure 7 54 Removing the front fan 7 Pull the assembly toward the rear of the unit and then lift it out of the chassis To install the front fan reverse the removal procedure Be sure to orient the air ...

Page 143: ...omputer Access Panel on page 99 3 Unplug the sensor cable from the white system board connected labeled HSENSE 4 Slide the hood sensor straight out of the notch in the chassis NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 7 55 Removing the hood sensor from the chassis To install the hood sensor reverse the removal procedure Hood Sensor 133 ...

Page 144: ...Bezel on page 100 4 Remove the chassis fan Front Fan Assembly on page 132 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT USB Green connector labeled FRONT USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED 7 Remove the screw that secures the assembly to the front of the chassis Figure 7 ...

Page 145: ...7 57 Routing the cables and removing the power switch assembly To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 135 ...

Page 146: ...ont bezel Front Bezel on page 100 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 6 Remove the two screws that secure the speaker to the chassis Figure 7 58 Removing the speaker 7 Lift the speaker from the inside of the chassis to remove it To install the speaker reverse the removal procedures 136 Chapter 7 Removal and Replacem...

Page 147: ...n the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 6 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease Figure 7 59 Removing the heat sink When reinstalling the heat sink make sure that its bottom has been cleaned with an alc...

Page 148: ... Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Figure 7 60 Removi...

Page 149: ...place it atop the processor 5 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 6 Secure the heat sink to the system board and system board tray with the 4 captive screws and attach the heat sink control cable to the system board CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as ...

Page 150: ...uter for disassembly Preparation for Disassembly on page 90 2 Remove the access panel Computer Access Panel on page 99 3 Rotate the drive cage up and disconnect the power cables from all of the drives 4 Disconnect the power cables from the system board and drives 5 Rotate the power supply to its full upright position 6 Release the power supply cables from the cable retaining clip under the drive c...

Page 151: ...n page 99 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules seeInstalling Additional Memory on page 102 Expansion cards Expansion Cards on page 106 Heat sink Heat sink on page 137 Processor Processor on page 138 4 Remove the baffle from the chassis Baffle on page 131 5 Remove...

Page 152: ... to the top of the processor from the syringe supplied in the spares kit CAUTION When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equi...

Page 153: ...ries For more information about recycling programs go to http www hp com recycle CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 90 2 Remove...

Page 154: ...til the clamp snaps over the other edge of the battery Figure 7 64 Removing the battery from a type 2 holder 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to Computer Setup F10 Utility on page 8 Using the Small Form Factor Computer in a Tower Orientation ...

Page 155: ...o stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions Using the Small Form Factor Computer in a Tower Orientation 145 ...

Page 156: ...connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground 146 Appendix A Connector Pin Assignments ...

Page 157: ...sed Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Ethernet RJ 45 147 ...

Page 158: ...ne Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 148 Appendix A Connector Pin Assignments ...

Page 159: ...isplayPort Connector and Icon TOP ROW BOTTOM ROW Pin Signal Type Pin Name Pin Signal Type Pin Name 1 3 5 7 9 Ground Out Out Ground Out Ground GND ML Lane 0 p ML Lane 0 n GND ML Lane 1 p 2 4 6 8 10 In CONFIG CONFIG GND Out Hot Plug Detect CONFIG 1 CONFIG 2 GND ML Lane 3 p 11 13 15 17 19 Out Ground Out Out Ground ML Lane 1 n GND ML Lane 2 p ML Lane 2 n GND 12 14 16 18 20 Out GND I O I O PWR Out ML L...

Page 160: ... 6 GND GND GND 12V CPU 12V CPU 12V SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 150 Appendix A Connector Pin Assignments ...

Page 161: ...3 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp...

Page 162: ...PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSN...

Page 163: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 164: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 165: ...nd Support NOTE In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immediately after software setup As you add new software and data files you should contin...

Page 166: ...up and Restore follow these steps NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only NOTE Windows includes the User Account Control feature to i...

Page 167: ...l as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition select Start right click Computer click Manage and then click Disk Management NOTE If the Windows...

Page 168: ...discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and a...

Page 169: ...ormation Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external hard drive a network drive or discs Note the fo...

Page 170: ...wing tools to recover your files Windows recovery tools You can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly F11 recovery tools You can use the F11 recovery tools to recover your original hard drive image The image includes the Windows operating syste...

Page 171: ... the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using F11 follow these steps 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition select Start right click Computer click Manage and then click Disk Management NO...

Page 172: ...l personal files 2 Restart the computer and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions 162 Appendix C Backup and Recovery ...

Page 173: ...ests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Diagnostics Accessing HP Vision Diagnostics To access HP Vision Diagnostics you must create a Recovery Disc Set...

Page 174: ...y field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset tag and universal unique ID information Audio Displays information about the audio controllers present in the system including PCI au...

Page 175: ...n your computer you must exit HP Vision Diagnostics boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total T...

Page 176: ... a test The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab The Description section describes the error that the diagnostic test found The Reason section describes the likely cause of the error The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code associa...

Page 177: ...l three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted USB flash drive NOTE Do not remove the USB flash drive until you see a message indicating that the html files have been written to the media 4 Print the desired information from th...

Page 178: ... you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files 168 Appendix D Computer Diagnostic Features ...

Page 179: ...lems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages ...

Page 180: ...em to its original factory condition Refer to Backup and Recovery on page 155 for more information CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the co...

Page 181: ...g a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some mod...

Page 182: ...or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Soluti...

Page 183: ...ill need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the...

Page 184: ...formance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection ac...

Page 185: ...ns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V_...

Page 186: ...is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause S...

Page 187: ...r Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive Diskette drive cann...

Page 188: ... the Tools tab Under Error checking click Check Now Diskette drive cannot read a diskette Cause Solution You are using the wrong diskette type for the drive type Check the type of drive that you are using and use the correct diskette type You are reading the wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message ...

Page 189: ...skette boot in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command Network server mode is enabled in Computer Setup Run Computer Setup and disable Network Server Mode in Security Password Options Table E 3 Solving Diskette Problems continued Solving Diskette Problems 179 ...

Page 190: ...ick on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 195 section If the system still does not recognize the new...

Page 191: ... drive configuration If attempting to boot from a hard drive ensure it is attached to dark blue SATA connector on the system board Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive C...

Page 192: ...t is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If this does not solve the pro...

Page 193: ...osition If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card ...

Page 194: ...m needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solutio...

Page 195: ...wn the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector If the computer system has both an integrated graphics connector and an add in graphics card connector plug the monitor cable into the graphics card connector on the back of the computer Monitor settings in the computer are not co...

Page 196: ...he graphics card 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system boar...

Page 197: ...close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Che...

Page 198: ... input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the sync...

Page 199: ...ned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the devi...

Page 200: ...ce The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone ...

Page 201: ...n Device Manager Make sure the correct device is being used Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Table E 7 Solving Audio Problems...

Page 202: ...are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the ...

Page 203: ...me from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys Th...

Page 204: ...m standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the internal co...

Page 205: ...new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default ...

Page 206: ...llowed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system bo...

Page 207: ...ck Local Area Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows Vista 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connect...

Page 208: ...ler 2 Enable the network controller in the operating system via Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the net...

Page 209: ...he embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set created from the hard drive s Recovery Partition The cable is not securely connected Ensure that the cable is securely...

Page 210: ...tup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Table E 12 Solving Network Problems continued 200 Appendix E Troubleshooting Without Diagnostics ...

Page 211: ...will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 socket Ensure that a memory module is installed in the black DIMM1 socket on the system board DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 Memory module is not the correct type or speed grade for the system or the new m...

Page 212: ...ive times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system 3 Replace third party memory with HP memory 4 Rep...

Page 213: ...e processor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a f...

Page 214: ...torage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 195 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is li...

Page 215: ...nnot read a disc or takes too long to start Cause Solution Media has been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solut...

Page 216: ... power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Stor...

Page 217: ...have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Re...

Page 218: ...r is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is c...

Page 219: ...ndows Vista 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Click the Delete cookies button Windows 7 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the General tab click the Delete button 5 Select the Cookies che...

Page 220: ...ct Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows 7 1 Select Start Control Panel 2 Click on Hardware and Sound 3 Click o...

Page 221: ... has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 213 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to s...

Page 222: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 212 Appendix E Troubleshooting Without Diagnostics ...

Page 223: ...ge To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Bo...

Page 224: ...urity and Resetting CMOS on page 225 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prev...

Page 225: ...ectly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper mem...

Page 226: ...may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 513 Front Chassis fan not detected Front chassis fan is n...

Page 227: ...ternal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 225 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS See A...

Page 228: ... execution of the Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2202 PMM Deallocation Error during MEBx cleanup M...

Page 229: ...ME firmware version 3 If the error still persists replace the system board 2220 USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware 1 Reboot the computer 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the erro...

Page 230: ... persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the compute...

Page 231: ...puter on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Processor thermal protection activated A f...

Page 232: ...you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Make sure a DIMM is installed in the black DIMM connector first if there is only one DIMM in the system 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iter...

Page 233: ...ter wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 10 Bad option card 1 Check each option card by removing the card one at a time if multiple cards then power on the system to...

Page 234: ... is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply ...

Page 235: ...etup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that p...

Page 236: ...ent Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other s...

Page 237: ...hock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electroni...

Page 238: ...er system board components see the Illustrated Parts Service Map IPSM for that particular system 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups ...

Page 239: ...to help diagnose conditions that caused you to run the DPS software Running DPS will not affect any programs or data stored on the hard drive The test resides in the hard drive firmware and can be executed even if the computer will not boot to an operating system The time required to execute the test depends on the manufacturer and size of the hard drive in most cases the test will take approximat...

Page 240: ...wer and Advanced 3 Select Storage DPS Self Test The screen will display the list of DPS capable hard drives that are installed on the computer NOTE If no DPS capable hard drives are installed the DPS Self Test option will not appear on the screen 4 Select the hard drive to be tested and follow the screen prompts to complete the testing process When the test has been completed one of three messages...

Page 241: ... lb 35 kg Temperature Range Operating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating Nonoperating 38 7 C max we...

Page 242: ...15V 90 264 VAC 90 264 VAC 100 240 VAC 100 240 VAC 50 60 Hz 230V 90 264 VAC 90 264 VAC 100 240 VAC 100 240 VAC 50 60 Hz Power Output 320W 320W Rated Input Current maximum 1 STD PS EPA 87 89 85 20 50 100 load PS 5 5A 115 VAC 5 5A 115 VAC 2 75A 230 VAC 2 75A 230 VAC 1 This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in ...

Page 243: ...alled Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Heat Dissipation Max STD PS Typical STD PS idle Max EPA 87 89 85 20 50 100 load PS Typical EPA 87 89 85 20 50 100 load PS idle 1063 BTU hr 198 BTU hr 941 BTU hr 150 BTU hr 268 kg cal hr 50 kg cal hr 237 kg cal...

Page 244: ... active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch Table I 2 Specifications continued 234 Appendix I Specifications ...

Page 245: ... backing up 214 clearing and resetting 227 CMT battery removal and replacement 83 cable connections 47 cable management 46 chassis illustrated 25 disassembly preparation 35 external security 37 front I O device removal and replacement 73 heat sink removal and replacement 77 hood lock removal and replacement 72 hood sensor removal and replacement 71 power supply removal and replacement 81 power swi...

Page 246: ...71 headphone connector 1 3 headphone pin assignments 148 heat sink CMT removal and replacement 77 SFF removal and replacement 137 helpful hints 170 hood lock CMT removal and replacement 72 hood sensor CMT removal and replacement 71 SFF removal and replacement 133 I installing drive cables 56 expansion card 52 guide screws 56 hard drive 65 123 media card reader 63 121 memory 48 50 optical drive 63 ...

Page 247: ...d lock 72 CMT hood sensor 71 CMT power supply 81 CMT power switch 74 CMT processor 79 138 CMT rear chassis fan 76 CMT speaker 75 CMT system board 82 SFF baffle 131 SFF battery 142 SFF drives 112 SFF front fan 132 SFF front I O power switch assembly 134 SFF heat sink 137 SFF hood sensor 133 SFF power supply 140 SFF speaker 136 SFF system board 141 removing bezel blanks 45 101 computer access panel ...

Page 248: ...crewdriver 31 speaker CMT removal and replacement 75 SFF removal and replacement 136 specifications computer 231 233 memory 48 102 static electricity 27 system board CMT removal and replacement 82 SATA connectors 23 SFF removal and replacement 141 system board drive connections 57 114 T tamper proof screws tool 31 temperature control 29 tools servicing 31 Torx T15 screwdriver 31 tower orientation ...