HP 971A, User Manual

Warranty/Service

Limited 3 Year Warranty

What is Covered
The HP 971A Multimeter is warranted by Hewlett-Packard against defects in materials and
workmanship for three years from the date of original purchase. If you sell your unit or give it as
a gift, the warranty is automatically transferred to the new owner and remains in effect for the
original three year period. During the warranty period, we will repair, or at our option, replace at
no charge, a product that proves to be defective, provided you return the product, shipping
prepaid, to a Hewlett-Packard service center. 

What is Not Covered
This warranty does not apply if the product has been damaged by accident of misuse or as the
result of service or modification by other than an authorized Hewlett-Packard service center. 

No other express warranty is given. The repair or replacement of a product is your exclusive
remedy. ANY OTHER IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS IS LIMITED
TO THE THREE YEAR DURATION OF THIS WRITTEN WARRANTY. Some states, provinces, or
countries do not allow the exclusion or limitation or incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

The warranty gives you specific legal rights, and you may also have other rights which vary
from state to state, province to province, or country to country. 

Service

Hewlett-Packard maintains service centers in many countries throughout the world. You may
have your unit repaired at a Hewlett-Packard service center any time it needs service, whether
the unit is under warranty or not. There is a charge for repairs after the warranty period.
Repair or replacement during the first 30 days after purchase will be provided by the sales
channel. After 30 days, contact the nearest service office.

Hewlett-Packard products normally are repaired and reshipped within five (5) working days of
receipt at any service center. This is an average time and could possibly vary depending upon
the time of year and work load at the service center. The total time you are without your unit
will depend largely on the shipping time.