Trou
bles
hooting C
ompu
ter
Probl
ems
9
Vid
eo
Symp
tom
Possib
le so
lution
Some video files do not play
.
You
r file ma
y be co
rrup
t o
r in an
unsuppor
ted
form
at. Open the video fil
e in a
video editor, and
then resave the
file in a
supported for
mat.
Codec error messages appea
r
when I play
certain video
files.
Open the file in
Win
dows Media
Player
. Ensure Windows M
edia Player
is
configured to au
tomatically down
load codecs.
!
If the correct codec is
available, the
file wil
l p
lay
. Note that you
must be
connected to
the Internet to downl
oad the codec fil
e.
!
If the correct codec is
not avail
abl
e, c
hec
k to se
e w
hethe
r there is
an
update availa
ble
for Windows Med
ia Player
.
Fo
r more info
rm
ation, open Windows
Media Player
Help and search for
codec
.
Erro
r messag
e:
Files
Needed
To D
isp
la
y V
id
eo
Are
Mis
sin
g
or Corrupt
.
1
Clic
k the
Windows V
ista star
t button
, right-click
Computer
, and
then click
Proper
ties
.
2
Under
Task
s
, click
Device Manager
.
3
Clic
k the
plus s
ig
n (
+
) next to
Sound, vide
o an
d gam
e contr
oll
ers
.
4
Right-
clic
k
TV tuner
(selec
t models
only), and
then click
Upda
te Driv
er
Software
.
5
Select
Sear
ch autom
atica
lly fo
r upda
ted d
riv
er
softwa
re
.
6
Follow the instructions to update
the driver.
7
If you are prompted, restar
t the comp
uter.
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