Contents
5
5.
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Fault Isolation Methodology
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Gather Fault Information
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Determine Where the Fault Is Occurring
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Review the Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Isolate the Fault
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Correcting Enclosure IDs
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using System LEDs to Diagnose Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Is the front panel Fault ID amber?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Is the controller back panel OK LED off?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Is the controller back panel Fault/Service Required LED amber?
. . . . . . . . . . . 57
Are both drive module LEDs, Online/Activity, and Fault/UID LEDs off?
. . . . 57
Is the drive module Fault/UID led blinking amber?
. . . . . . . . . . . . . . . . . . . . . 58
Is a connected port’s Host Link Status LED off? . . . . . . . . . . . . . . . . . . . . . . . . 59
Is a connected port’s Expansion Port status LED off?
. . . . . . . . . . . . . . . . . . . . 59
Is a connected port’s Ethernet link status LED off? . . . . . . . . . . . . . . . . . . . . . . 60
Is the power-and-cooling module AC Power Good LED off?
. . . . . . . . . . . . . . 60
Is the power-and-cooling module DC Voltage/Fan Fault/Service Required LED
amber?
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Is the drive enclosure back panel OK LED off?
. . . . . . . . . . . . . . . . . . . . . . . . 61
Is the drive enclosure Fault/Service Required LED amber?
. . . . . . . . . . . . . . . 62
Isolating a Host-Side Connection Fault
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Isolating a Controller Module Expansion Port Connection Fault
. . . . . . . . . . . . . . . 64
Resolving Voltage and Temperature Warnings
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Sensor Locations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Power Supply Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cooling Fan Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Temperature Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Power-and-Cooling Module Voltage Sensors
. . . . . . . . . . . . . . . . . . . . . . . . . . 69
Summary of Contents for AA988A - Modular Smart Array Storage Controller SCSI
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Page 83: ...Appendix B Regulatory Compliance and Safety 83 Japanese Notice Korean Notices ...
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