background image

Troubleshooting

 

Windows

 

This

 

section

 

describes

 

how

 

to

 

use

 

the

 

Windows

 

Event

 

Viewer

 

to

 

troubleshoot

 

Windows

 

drivers.

 

Using

 

the

 

Event

 

Viewer

 

The

 

miniport

 

drivers

 

verify

 

the

 

condition

 

of

 

the

 

HBA’s

 

POST

 

LED

 

states.

 

If

 

there

 

is

 

a

 

failure

 

or

 

a

 

suspected

 

failure,

 

an

 

error

 

log

 

entry

 

appears

 

in

 

the

 

Windows

 

Event

 

Log.

 

Use

 

the

 

Event

 

viewer

 

to

 

access

 

the

 

Event

 

log

 

To

 

open

 

the

 

Event

 

Viewer:

 

1.

 

Click

 

Start

 

>

 

Programs

 

>

 

Administrative

 

Tools

 

>Event

 

Viewer

, or

 

right-click

 

My

 

Computer

 

and

 

select

 

Manage

.

 

2.

 

Click

 

Event

 

Viewer

 

in

 

Computer

 

Management.

The

 

Event

 

Viewer

 

window

 

appears.

3.

 

See

 

the

 

following

 

web

 

site

 

for

 

information

 

about

 

interpreting

 

the

 

event

 

codes:

 

http://www.qlogic.com/support/logs/evlogV9xxx_error.asp

.

 

22

 

Installing

 

the

 

Windows

 

drivers

 

Summary of Contents for AB379A

Page 1: ...HP PCI X 2 0 single port and dual port 4Gb FC adapters for Itanium Linux and Windows installation guide Part number AA RW87B TE First edition June 2006 ...

Page 2: ...ge without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Intel and Itanium are trademarks or registered trademarks of Intel Corporation or i...

Page 3: ...stem support 16 Configuring the HBAs 16 Starting the Configuration protocol 17 Using the Driver Configuration menu 18 Troubleshooting Linux 19 4 Installing the Windows drivers 21 Prerequisites 21 Installing drivers using the Smart Component 21 Troubleshooting Windows 22 Using the Event Viewer 22 A Regulatory compliance and safety 23 Declaration of conformity for products marked with the FCC logo Unit...

Page 4: ...Electrostatic discharge 26 Grounding methods 26 Index 27 4 ...

Page 5: ... Figures 64 bit PCI X 2 0 connector 12 Class 1 laser product label 24 BSMI Taiwan notice 25 Japanese notice 25 Korean notice 25 PCI X 2 0 single port and dual port 4Gb FC adapters for Itanium Linux and Windows 5 ...

Page 6: ...Tables 1 Document conventions 7 2 HBA environmental specifications 10 3 HBA specifications 10 4 LED indicators activity 13 5 Driver Configuration menu components 19 6 ...

Page 7: ...ts are available on the HP web site http www docs hp com Document conventions and symbols Table 1 Document conventions Convention Element Medium blue text Related documentation Cross reference links and e mail addresses Medium blue underlined text http www hp com Web site addresses Bold font Key names Text typed into a GUI element such as into a box GUI elements that are clicked or selected such a...

Page 8: ...error messages Operating system type and revision level Detailed specific questions Helpful web sites For other product information see the following HP web sites http www hp com http www hp com go storage http www hp com support http www docs hp com Subscription service HP strongly recommends that customers register online using the Subscriber s choice web site http www hp com go e updates Subscri...

Page 9: ...e chip solution Support Fabric Loop Attach FLA connections Support bus master DMA Supports SCSI 3 Fibre Channel Protocol SCSI FCP and Fibre Channel Virtual Interface FC VI protocols Support point to point fabric connection F PORT FABRIC LOGIN Comply with PCI Local Bus Specification revision 2 3 PCI X Protocol Addendum to the PCI Local Bus Specification revision 2 0a PCI X Electrical and Mechanical A...

Page 10: ...hput rate to 800 MB s in full duplex mode Central processing unit CPU Single chip design that includes a RISC processor Fibre Channel protocol manager PCI XDMA controller integrated serializer deserializer SEREDES and electrical transceivers that can autonegotiate a data rate of 4 Gb s Memory 1 MB SRAM 1 MB flash SPI and 2 KB NVRAM SPI Signal voltage 3 3 V mode 1 3 3 V 1 5 V mode 2 Data rate 4 2 1 ...

Page 11: ... can damage electronic components Be sure you are properly grounded before beginning this procedure as described in Regulatory compliance and safety on page 23 Installation prerequisites Before you begin ensure that you have An optical multimode cable with an LC style duplex connector An empty 64 bit PCI X slot The following unique information that is located on the bottom of the HBA Serial number...

Page 12: ...r 6 Remove the slot cover for the slot in which you will install the HBA 7 Place the HBA in the slot and carefully press the board into the slot until it seats firmly 8 Secure the HBA to the chassis following the server manufacturer s instructions 9 Connect the appropriate cable from the devices to the corresponding LC connector 10 Close and tighten the computer cover 11 Plug in the power cable 12 ...

Page 13: ...n before or after firmware initialization Flashing Flashing Flashing Power on after firmware initialization Alternately flashing Alternately flashing Alternately flashing Firmware fault Off Off Flashing Activity at 1Gb Off Flashing Off Activity at 2Gb Flashing Off Off Activity at 4Gb Flashing Off Flashing Beacon PCI X 2 0 single port and dual port 4Gb FC adapters for Itanium Linux and Windows 13 ...

Page 14: ...14 Installing the HBAs ...

Page 15: ...sites Perform the following tasks before you install the drivers Obtain the HP StorageWorks QLogic host bus adapters for x86 and x64 Linux and Windows and x86 NetWare release notes available on the HP web site http h18006 www1 hp com storage saninfrastructure html Be familiar with the operating system under which the HBA is to operate and have access to standard system documentation Installing the...

Page 16: ...ls RPM found in the driver kit It contains useful utilities for managing Fibre attached storage To manually install this RPM enter the following command rpm ivh fibreutils version rpm Changing driver parameters To change driver parameters 1 Run the set_parm script located in the opt hp src directory 2 Reboot the server NOTE You must reboot Otherwise the qla2xxx driver may not unload if there is a ...

Page 17: ...matically loaded if it is needed a Set the drive to the boot device for example fs1 b Change to the directory containing efiutil For example enter cd efi qla2xxx c Run efiutil efiutil efi Enter Help at any time for information about commands d Select the HBA channel that you want to configure by selecting adapter e Select configure 4 Configure the HBA s NVRAM by selecting the menu items for the parame...

Page 18: ... device HBA and Help information Operation Write or discard NVRAM data and exit the Configuration protocol The following example shows the Driver Configuration menu Main Menu NVRAM Parameters 1 Edit Adapter Settings 2 Edit Advanced Settings 3 Edit Database 4 Edit Boot Settings Information 5 Show Database 6 Show Translation 7 Show NVRAM Buffer 8 Info 9 Help Operation 10 Abandon 11 Write 12 Quit 18 In...

Page 19: ...tents of the local NVRAM buffer in hexadecimal This is the local buffer containing changes made prior to using the Write selection to commit them to the HBA s NVRAM 8 Info Displays the following HBA information EFI device path Port WWPN Serial number SSVID and SSDID from NVRAM Use the device path to determine which HBA configuration is displayed 9 Help Displays a brief description of the menu selec...

Page 20: ...20 Installing and configuring the Linux driver ...

Page 21: ... begin the installation and then click Install The installation completes automatically NOTE If you are performing a driver upgrade HP recommends that prior to launching the installation you verify that the current driver parameter values match those in described in the HP StorageWorks QLogic host bus adapters for x86 and x64 Linux and Windows and x86 NetWare release notes If there are any discrep...

Page 22: ...or log entry appears in the Windows Event Log Use the Event viewer to access the Event log To open the Event Viewer 1 Click Start Programs Administrative Tools Event Viewer or right click My Computer and select Manage 2 Click Event Viewer in Computer Management The Event Viewer window appears 3 See the following web site for information about interpreting the event codes http www qlogic com suppor...

Page 23: ...ernment agencies as a Class1 laser product The product does not emit hazardous light Laser safety warning WARNING To reduce the risk of exposure to hazardous radiation Do not try to open the laser device enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP authoriz...

Page 24: ...e Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulations EN55022 CISPR 22 Electromagnetic Interference EN55024 IEC61000 4 2 IEC6...

Page 25: ...BSMI Taiwan Figure 3 BSMI Taiwan notice Japanese notice Figure 4 Japanese notice Korean notice Figure 5 Korean notice PCI X 2 0 single port and dual port 4Gb FC adapters for Itanium Linux and Windows 25 ...

Page 26: ... Grounding methods on page 26 Grounding methods There are several methods for grounding Use one or more of the following methods when handling or installing static sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wea...

Page 27: ...ns 10 European Union regulatory compliance notice 24 Event Viewer using 22 F FCC logo 23 features 9 fibreutils RPM 16 17 G gcc compiler 15 grounding methods 26 H HBAs configuring on Linux 16 environmental specifications 10 installation prerequisites 11 installing 12 LED indicators 13 Linux Configuration protocol 16 performance specifications 9 physical specifications 10 HP Subscriber s choice web site 8...

Page 28: ...ulatory compliance notices BSMI Taiwan 25 Canadian 24 European Union 24 Japanese 25 Korean 25 related documentation 7 RPM 16 fibreutils 16 17 uninstalling 16 upgrading 16 S set_parm script 16 Smart Component 21 specifications environmental 10 performance 9 physical 10 Storport miniport driver 21 Subscriber s choice HP 8 subscription service HP 8 symbols in text 7 T text symbols 7 troubleshooting Lin...

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