HP Apollo 4510 Gen10, Maintenance And Service Manual

Page 1: ... maintenance procedures diagnostic tools specifications for hardware components and software for the HPE Apollo 4500 Systems This guide is for an experienced service technician Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions ...

Page 2: ...wlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no...

Page 3: ... board option spare parts 12 Chassis lift handle spare parts 14 Customer self repair 15 Removal and replacement procedures 24 Required tools 24 Preparation procedures 24 Power down the server 24 Extend the drive drawer from the chassis 25 Remove the chassis from the rack 26 Remove the server from the chassis 27 Safety considerations 28 Preventing electrostatic discharge 28 Symbols on equipment 28 ...

Page 4: ...EDs 57 Management module components 58 Management module LEDs 58 I O module components 59 I O module LEDs 59 PCIe slot definitions 60 HPE Smart Array E208i p SR Gen10 Controller port identification 61 HPE Smart Array P408i p SR Gen10 Controller port identification 61 LFF drive bay numbering 62 LFF drive LED definitions 62 Cabling 64 I O module option cabling 64 HPE Smart Array E208i p SR Gen10 Con...

Page 5: ...Hot plug power supply calculations 73 Documentation feedback 74 Contents 5 ...

Page 6: ...cover spare parts on page 7 3 Fan cage louver spare part on page 7 4 Power supply blank spare part on page 7 5 4U rack mounting kit spare parts on page 7 6 Drive blank spare part on page 7 7 Drive drawer cable track spare part on page 7 8 Bezel ear spare parts on page 7 For more information see Removal and replacement procedures on page 24 Drive drawer rail spare parts Customer self repair on page...

Page 7: ...g kit spare parts Customer self repair on page 15 mandatory Description Spare part number 4U rack mounting kit 880985 001 Drive blank spare part Customer self repair on page 15 mandatory Description Spare part number LFF drive blank 827363 001 Drive drawer cable track spare part Customer self repair on page 15 optional Description Spare part number Drive drawer cable track left 880991 001 Drive dr...

Page 8: ...ith backplane spare part on page 8 2 Cable retention bracket spare part on page 9 3 Midplane assembly spare parts on page 9 4 Management module spare part on page 9 5 I O module spare part on page 9 6 System fan spare parts on page 9 7 Power supply spare parts on page 9 8 Cable kit spare parts on page 101 1 Not shown For more information see Removal and replacement procedures on page 24 Drive draw...

Page 9: ...ription Spare part number I O module 1x60 880994 001 System fan spare parts Customer self repair on page 15 mandatory Description Spare part number System fan module 880995 001 Power supply spare parts Customer self repair on page 15 mandatory Description Spare part number HPE 800W Flex Slot 48VDC Hot Plug Low Halogen Power Supply 866728 001 HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power S...

Page 10: ...information see the Hewlett Packard Enterprise PartSurfer website http www hpe com info partssurfer 1 4 2 3 Item Description 1 LFF drive spare parts on page 10 2 HPE Smart Storage Battery spare part on page 12 3 Expansion board option spare parts on page 12 4 Chassis lift handle spare parts on page 14 For more information see Removal and replacement procedures on page 24 LFF drive spare parts Cust...

Page 11: ...TA 7 2K LFF LP 512e DS HDD 862134 001 HPE 8 TB SATA 7 2K LFF LP 512e DS HDD 834131 001 HPE 8 TB SATA 7 2K LFF LP He 512e DS HDD 861610 001 HPE 10 TB SATA 7 2K LFF LP He 512e DS HDD 857968 001 SAS drives Description Spare part number HPE 300 GB SAS 15K LFF LPC DS HDD 870793 001 HPE 400 GB SAS 12G WI LFF LPC DS SSD 873568 001 HPE 400 GB SAS 12G MU LFF LPC DS SSD 873567 001 HPE 800 GB SAS 12G MU LFF ...

Page 12: ...cription Spare part number HPE Smart Array E208i e SR Gen10 Controller 836267 001 HPE Smart Array P408i e SR Gen10 Controller 836270 001 HPE Smart Array E208i p SR Gen10 Controller 836266 001 HPE Smart Array P408i p SR Gen10 Controller 836269 001 Table 2 Fibre channel controllers Description Spare part number HPE StoreFabric CN1200E 10Gb Converged Network Adapter 767078 001 HPE StoreFabric CN1200E...

Page 13: ...p 535T Adapter 815669 001 HPE Ethernet 10 25Gb 2p 631SFP28 Adapter 840130 001 HPE Ethernet 10Gb 2p 562T Adapter 840137 001 HPE Ethernet 10 25Gb 2p 621SFP28 Adapter 869570 001 HPE Ethernet 10Gb 2p 521T Adapter 869573 001 Table 4 FlexibleLOM adapters Description Spare part number HPE IB FDR EN 40Gb 2P 544 FLR QSFP Adapter 764737 001 HPE Ethernet 1Gb 4P 331FLR Adapter 789897 001 HPE Ethernet 1Gb 4 po...

Page 14: ...uggable QSFP28 100GB adapter Infiniband IB Enhanced Data Rate Ethernet EDR EN two ports 828108 001 100Gb one port OP101 Quad Small Form factor Pluggable QSFP28 x8 PCIe Gen3 with Intel Omni Path architecture adapter 841702 001 Omni Path Adapter 1x Quad Small Form factor Pluggable 28 QSFP28 Low profile PCIe Gen3 x1 841703 001 Table 6 PCIe accelerators Description Spare part number HPE 800 GB PCIe x4...

Page 15: ...ifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the assoc...

Page 16: ... société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise Service de garantie pièces seules Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie pièc...

Page 17: ...turzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn Hewlett Packard Enterprise oder ein Hewlett Packard Enterprise Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwi...

Page 18: ...stos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que Hewlett Packard Enterprise realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al producto NOTA Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario Para ...

Page 19: ...tt Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag...

Page 20: ...viadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposi...

Page 21: ...Customer self repair 21 ...

Page 22: ...22 Customer self repair ...

Page 23: ...Customer self repair 23 ...

Page 24: ...er down all servers in the chassis Extend the drive drawer from the chassis on page 25 Remove the chassis from the rack on page 26 Remove the server from the chassis on page 27 If the rack environment cabling configuration or the chassis location in the rack creates unstable conditions then remove the server from the chassis Power down the server Before powering down the server for any upgrade or ...

Page 25: ...verify that the server is in standby mode by observing that the system power LED is amber Extend the drive drawer from the chassis WARNING Do not keep the drive drawer open for more than three minutes Keeping the drawer open for longer than three minutes can cause the system to shut down due to overheating NOTE Keeping the drawer open might result in reduced system performance or thermal shutdown ...

Page 26: ... injury or damage to the equipment you must adequately support the chassis during installation and removal Procedure 1 Power down the server on page 24 2 Disconnect all peripheral devices from the chassis 3 Remove the power supplies Removing and replacing a power supply on page 33 4 Remove the system fans Removing and replacing the system fan on page 36 5 Remove the I O modules Removing and replac...

Page 27: ...rom the chassis CAUTION Before removing the server verify that the server backup LED is not flashing Procedure 1 Power down the server on page 24 CAUTION To avoid damage to the server always support the bottom of the server when removing it from the chassis 2 Remove the server from the chassis Remove the server from the chassis 27 ...

Page 28: ...porting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols mi...

Page 29: ...equirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to disconnect power from the system completely System warnings and cautions Before installing a server be sure that you understand the following warning...

Page 30: ...lace the component reverse the removal procedure Removing and replacing the management module CAUTION To avoid loss of data back up all data and power down the node before removing the management module Procedure 1 Power down the server on page 24 2 Remove the management module 30 Removing and replacing the bezel ear ...

Page 31: ...emoving and replacing the I O module Procedure 1 Power down the server on page 24 2 Disconnect any cables connected to the I O module 3 Remove the I O module 1 1 2 2 3 To replace the component reverse the removal procedure Removing and replacing the I O module 31 ...

Page 32: ...I O module on page 31 2 Disconnect the cables connected to the expansion board option 3 Remove the support bracket from the I O module 2 1 4 Remove the riser assembly from the I O module 2 2 1 1 5 Remove the expansion board option from the PCIe expansion slot 32 Removing and replacing an expansion board ...

Page 33: ... replaced by reviewing the Power supply LEDs on page 57 Be sure that your configuration can support your actions If the proper redundancy is not in place power down the server before beginning this procedure Procedure 1 Disconnect the AC power cord from the AC outlet and the power supply 2 Remove the power supply 1 2 To replace the component reverse the removal procedure Removing and replacing a p...

Page 34: ...ow in the chassis Procedure Remove the component as indicated To replace the component reverse the removal procedure Removing and replacing a drive Procedure 1 Determine the status of the drive from the LFF drive LED definitions on page 62 2 Back up all data on the drive 3 Extend the drive drawer from the chassis on page 25 IMPORTANT Label the drives before removing them The drives must be returne...

Page 35: ...ING To reduce the risk of injury from electric shock do not install more than one drive carrier at a time 5 Prepare the low profile LFF hot plug drive for installation 1 2 6 Install the low profile LFF hot plug drive in the drive drawer 1 2 7 Determine the status of the drives using the drive LEDs on the storage display LEDs For more information see LFF drive LED definitions on page 62 Removal and...

Page 36: ...age 25 2 Remove the drive blank 1 2 To replace the component slide the component into the bay until it clicks Removing and replacing the system fan IMPORTANT A fan module must be replaced within 60 seconds Exceeding this period causes the system to gracefully shut down Procedure 1 Squeeze the release tab on the system fan to release it from the chassis 2 Remove the system fan from the chassis 36 R...

Page 37: ...rt Storage Battery Procedure 1 Power down the server on page 24 2 Remove the management module Removing and replacing the management module on page 30 3 Disconnect the HPE Smart Storage Battery cable 4 Remove the HPE Smart Storage Battery Removing and replacing the HPE Smart Storage Battery 37 ...

Page 38: ... chassis on page 27 b Power supplies Removing and replacing a power supply on page 33 c System fans Removing and replacing the system fan on page 36 d I O modules Removing and replacing the I O module on page 31 e Management module Removing and replacing the management module on page 30 4 Remove the chassis from the rack on page 26 5 Place the chassis on a flat sturdy surface to support the chassi...

Page 39: ...nd system shutdown 1 1 2 1 1 1 7 Disconnect the four data cables and two fan cables from the midplane 8 Remove the midplane assembly from the chassis a Remove the two screws on the sides of the chassis b Lift the assembly straight up 1 1 2 To replace the component reverse the removal procedure Removal and replacement procedures 39 ...

Page 40: ...Remove the fan louver To replace the component reverse the removal procedure Removing and replacing the drive drawer assembly Procedure 1 Extend the drive drawer from the chassis on page 25 2 Remove all drives from the drawer Removing and replacing a drive on page 34 3 Release the rails together and then extend the drive drawer further 40 Removing and replacing a fan louver ...

Page 41: ...4 Remove the cable retention bracket 1 2 5 Disconnect the drive cables Removal and replacement procedures 41 ...

Page 42: ...6 Remove the cable retention clip 1 2 7 Remove the drive drawer from the rails 42 Removal and replacement procedures ...

Page 43: ...8 Extend the rails and then remove the outer rail screws 1 2 2 2 1 1 9 Remove the outer rail latch and then remove the rails Removal and replacement procedures 43 ...

Page 44: ...1 2 2 2 10 Remove the drive drawer bottom rail 1 3 2 11 Remove the drive drawer backplane bracket 1 1 1 1 1 1 1 2 2 2 3 1 1 44 Removal and replacement procedures ...

Page 45: ...reverse the removal procedure Removing and replacing the chassis lift handles Procedure 1 Power down the server on page 24 2 Remove the chassis lift handles from the chassis Do not remove the chassis handles until the weight of the chassis is resting on the rails Removing and replacing the chassis lift handles 45 ...

Page 46: ...1 2 To replace the component reverse the removal procedure 46 Removal and replacement procedures ...

Page 47: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To acc...

Page 48: ...cure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations U...

Page 49: ...oaders When Secure Boot is enabled Firmware components and operating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see http www hpe com servers ossupport You can customi...

Page 50: ...r deployment tool embedded in ProLiant servers and HPE Synergy compute modules Intelligent Provisioning simplifies server setup providing a reliable and consistent way to deploy servers Intelligent Provisioning prepares the system for installing original licensed vendor media and Hewlett Packard Enterprise branded versions of OS software Intelligent Provisioning also prepares the system to integra...

Page 51: ...e device that is connected to the server External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities HPE Smart Storage Administrator HPE SSA is the main too...

Page 52: ...oller and boot volume Accessing HPE SSA in the online environment This method requires an administrator to download the HPE SSA executables and install them You can run HPE SSA online after launching the host operating system For more information see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website 52 Diagnostic tools ...

Page 53: ...nents 1 1 2 3 4 5 6 7 8 8 Item Specification 1 Bezel ear screws 2 2 Driver drawer LEDs 3 Drive drawer 1 4 Drive drawer release button 5 Drive drawer release levers 6 Server bay 7 Drive drawer 2 8 Quick release levers Identifying components and LEDs 53 ...

Page 54: ... 3 Item Specification 1 Backplane health LED 2 Drive health LED 3 UID LED Server front panel components 1 2 3 6 7 4 5 Item Description 1 Drive bay 1 2 Drive bay 2 3 Server ejector button Table Continued 54 Drive Drawer LEDs ...

Page 55: ...Item Description 4 iLO Service port 5 Server release lever 6 SUV cable connector 7 Serial label pull tab Server front panel LEDs and buttons 1 2 4 3 Server front panel LEDs and buttons 55 ...

Page 56: ...rogress 1 fast flash and then off for 3 seconds iLO Service Port status is Complete 4 medium flashes and then off for 1 second iLO Service Port status is Busy 8 fast flashes and then off for 1 second iLO Service Port status is Error Off Deactivated 3 Server health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per se...

Page 57: ... Description 1 System fans 2 Management module 3 Power supply bays 4 I O module Power supply LEDs The power supply LED is on each power supply LED Status Description Off System is off or power supply has failed Solid Green Normal Rear panel components 57 ...

Page 58: ...r 3 iLO port 1 RJ 45 4 iLO port 2 RJ 45 5 Management module release lever 6 Management module thumbscrew Management module LEDs 1 2 1 2 3 4 Item Description 1 iLO RJ 45 port link LEDs 2 iLO RJ 45 port activity LEDs 3 Chassis health LED 4 Chassis UID LED 58 Management module components ...

Page 59: ...t 2 3 PCIe slot 31 4 FlexLOM slot 5 I O module release levers 2 6 I O module thumbscrews 2 7 NIC port 2 8 NIC port 1 1 To use this slot both of the processors must be installed in the server I O module LEDs 1 2 Item Description 1 NIC activity LED 2 NIC link LED I O module components 59 ...

Page 60: ... x16 16 8 4 2 1 2 PCIe expansion slot 2 PCIe3 x16 16 8 4 2 1 3 PCIe expansion slot 3 PCIe3 x16 16 8 4 2 1 4 FlexibleLOM slot PCIe3 x8 8 4 2 1 PCIe3 x8 8 4 1 Negotiable link width s Physical connector link width Gen 3 signaling rate PCIe slot description 60 PCIe slot definitions ...

Page 61: ...4 Mini SAS port 1 2 Internal x4 Mini SAS port 2 HPE Smart Array P408i p SR Gen10 Controller port identification 1 2 3 Item Description 1 Internal x4 Mini SAS port 1 2 Internal x4 Mini SAS port 2 3 HPE Smart Storage Battery connector HPE Smart Array E208i p SR Gen10 Controller port identification 61 ...

Page 62: ...mber blue Definition On off or flashing Alternating amber and blue One or more of the following conditions exist The drive has failed A predictive failure alert has been received for this drive The drive has been selected by a management application On off or flashing Solid blue One or both of the following conditions exist The drive is operating normally The drive has been selected by a managemen...

Page 63: ...ation and cause data loss The drive is rebuilding erasing or is part of an array that is undergoing capacity expansion or stripe migration 4 flashes per second Flashing amber The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible 4 flashes per second Off The drive is active and is operating normally Off Solid amber A critical fault...

Page 64: ... for the HPE Smart Array E208i p SR Gen10 Controller Hewlett Packard Enterprise recommends installing a single controller board in slot 2 Installing a controller board in slot 1 requires that the second processor is installed in the server Single board option Figure 1 I O module data and power cabling with a single P208i p board Dual board option 64 Cabling ...

Page 65: ...tion for the HPE Smart Array P408i p SR Gen10 Controller Hewlett Packard Enterprise recommends installing a single controller board in slot 2 Installing a controller board in slot 1 requires that the second processor is installed in the server Single board option Figure 3 I O module data and power cabling with a single P408i p board HPE Smart Array P408i p SR Gen10 Controller cabling 65 ...

Page 66: ...Figure 4 I O module battery cabling with a single P408i p board Dual board option Figure 5 I O module data and power cabling with dual P408i p boards 66 Cabling ...

Page 67: ...Figure 6 I O module battery cabling with dual P408i p boards Cabling 67 ...

Page 68: ...ations Specification Value Height 17 58 cm 6 92 in Depth 92 76 cm 36 52 in Width 44 8 cm 17 64 in Weight fully loaded 102 kg 225 lbs Weight empty 61 kg 135 lbs Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply on page 69 HPE 800W Flex Slot 48VDC Hot Plug Low Halo...

Page 69: ... for China only BTUs per hour 3 067 at 100 VAC 2 958 at 200 VAC 2 949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot 48VDC Hot...

Page 70: ... at 40 VDC to 72 VDC Maximum peak power 800 W at 200 VAC to 277 VAC input 800 W at 380 VDC input WARNING To reduce the risk of electric shock or energy hazards This equipment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard for Safety of Information Technology Equipment Connect the equipment to a reliably grounded secondary circuit so...

Page 71: ...located within the same premises as the equipment Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency...

Page 72: ...r supply output Rated steady state power 800 W at 200 VAC to 277 VAC input Maximum peak power 800 W at 200 VAC to 277 VAC input HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current 8 7 A at 200 VAC 7 2 A at 240 VAC Maximum rated inp...

Page 73: ... for 1 ms turbo mode at 200 VAC to 240 VAC input Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server see the Hewlett Packard Enterprise Power Advisor website http www hpe com info poweradvisor online Hot plug power supply calculations 73 ...

Page 74: ...ggestions or comments to Documentation Feedback docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page 74 Documentation feedback ...