HP AZ525AW#ABA, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide HP TouchSmart 9100 Business PC ...

Page 2: ...cts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Co...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ... board 8 Drives 8 Memory 9 Misc Boards 9 Power Adapters 9 Keyboards and Mice 10 Misc Parts 11 4 Removal and Replacement Procedures 12 Preparing to disassemble the HP TouchSmart PC 12 Synchronizing the wireless keyboard or mouse 13 Hard drive memory cover 14 I O cover 15 Feet 16 Stand 17 Adding Memory 18 Before you begin 18 Removing a memory module 18 Removing the hard drive 21 Back cover 22 Blueto...

Page 6: ... Setup Power 53 Computer Setup Boot 54 Computer Setup Exit 55 BIOS updates 55 6 Software Troubleshooting 56 Software Repair Overview 56 Updating Drivers 56 Microsoft System Restore 57 Software Program and Hardware Driver Reinstallation 58 Creating data backup discs 59 Clearing CMOS 59 Clearing BIOS passwords 60 Power On Self Test POST 61 Troubleshooting 62 Determining Whether the System Is 64 or 3...

Page 7: ...Starting system recovery from recovery discs 65 Index 67 vii ...

Page 8: ...viii ...

Page 9: ...Smart 9100 with third party touch applications to improve workflow and information delivery The sleek space saving All in One design of the PC has the following built in features 58 42 cm 23 inch diagonal full HD widescreen display multi touch enabled Integrated VGA camera Speakers WLAN and Bluetooth connectivity The HP TouchSmart 9100 uses the All in One form factor and allows businesses to reach...

Page 10: ...solution of 1920 x 1080 and a fast response time of 5 ms High definition HD content is required to view HD images Most current DVDs do not provide HD images All specifications represent the typical specifications provided by Hewlett Packard s component manufacturers actual performance may vary either higher or lower 2 Bluetooth select models only Use Bluetooth to connect to Bluetooth enabled devic...

Page 11: ...urn on your HP TouchSmart 9100 Business PC or to put it into Sleep mode To turn off your computer tap the Start button and then select Shut Down Or tap the arrow next to the Shut Down button to switch users log off lock restart or sleep 7 Volume and mute controls Adjust the sound level up or down or mute 8 HP TouchSmart buttonHP TouchSmart button Turn your HP TouchSmart 9100 Business PC on and ope...

Page 12: ...s only Insert your B CAS card provided by HP to decrypt high definition television signals Lower left side components Item Item Component 1 USB 2 0 Connect USB devices USB 2 0 such as printers external hard disk drives digital cameras and MP3 players 2 Audio line in Connect MP3 players or other audio players This connector is not for headphones or a microphone 3 Headphones Connect headphones to th...

Page 13: ...hernet LAN Connect to the Internet through your wired network 5 Digital Audio port SPDIF Out Connect to your home theater system or your surround sound digital speakers Supports 3 1 4 1 and 5 1 speakers 6 Audio line out Connect external 2 0 and 2 1 powered speakers 7 TV In TV tuner models only Connect your TV signal source to watch record and pause live TV This is an F type coaxial TV input signal...

Page 14: ...iver for using a wireless keyboard and mouse Activity LED indicator lights Item Item Component 1 Webcam Indicates webcam activity 2 Power Indicates the power state blue indicates power on and amber indicates Sleep mode 3 Hard disk drive Indicates hard disk drive activity 4 Memory card reader Indicates memory card reader activity When the LED is flashing do not remove your memory card When the LED ...

Page 15: ...HP TouchSmart 9100 hold each side of the computer and tilt it the monitor moves forward the stand stays in place to an angle of between 5 degrees and 40 degrees from the vertical CAUTION The computer stand stays in place as you increase the angle the computer moves forward Take care that the computer screen does not move off the table CAUTION Make sure the angle of the computer is at least 5 degre...

Page 16: ...T6670 2 20 GHz 2 MB L2 cache processor 613453 001 Intel Core 2 Duo T6570 2 10 GHz 2 MB L2 cache processor 593892 001 System board 602998 001 Drives Description Spare Part Number Hard drives 500 GB 7200 rpm SATA 595170 001 320 GB 7200 rpm SATA 505914 001 250 GB 7200 rpm SATA 595171 001 Solid State Drive SSD 64 GB 581057 001 Hard drive adapter 2 5 inch 586721 001 Optical drives Blu ray Disc ROM with...

Page 17: ...are kit 582726 001 GeForce GT230 1 GB PCIe graphics card 593888 001 DVI 1394 connector board 662720 001 802 11b g n WLAN PCIe adapter 593897 001 Antenna for use with 802 11b g n WLAN PCIe adapter 593890 001 Webcam module 647443 001 Power adapter board 653268 001 Power Adapters Description Spare Part Number Power adapter 120W 593891 001 Power adapter 150W 505911 001 Power cord 142766 005 Memory 9 ...

Page 18: ...hailand 596411 281 Keyboard wireless 2 4 GHz For use in Brazil 596413 201 For use in the People s Republic of China 596413 AA1 For use in France 596413 051 For use in Hong Kong 596413 AC1 For use internationally 596413 371 For use in Latin America 596413 161 For use in Japan 596413 291 For use in Thailand 596413 281 For use in the United States 596413 001 Keyboard USB blue For use in Taiwan 630888...

Page 19: ...659243 001 Fan sink MXM graphics 659244 001 Integrated graphics 634467 001 Stand assembly 651741 001 Chin assembly 640295 001 Media card reader 6 in 1 655974 001 Wall mount assembly VESA 593887 001 Remote control For use in North America 609935 001 For use in the Asia Pacific and Latin American regions 610850 001 Bluetooth cable 593889 001 Hard drive SATA cable 653041 001 Foot assembly 660280 001 ...

Page 20: ...rder when opening the HP TouchSmart PC 1 Remove all media CD DVD etc from the computer 2 Disconnect any external devices that are connected to the computer 3 Shut down the computer 4 After the system has completely shut down disconnect the power adapter from the back of the HP TouchSmart PC 5 Remove the connector cover by inserting your finger under the gap on the bottom left side of the cover and...

Page 21: ...d turning the mouse switch on 2 You may need to manually synchronize the wireless keyboard or mouse if they are not functioning To synchronize them Make sure the keyboard and mouse are next to the HP TouchSmart PC within 30 cm 1 foot and away from interference from other devices Keyboard Press the connect button on the bottom of the keyboard 1 for five seconds The blue activity LED from the wirele...

Page 22: ... face down on a soft flat surface 3 Lift the stand and pull up on the stand flip cover 4 Remove the screw that secures the hard drive memory cover to the computer and then pull the bottom edge of the cover away from the computer To install the hard drive memory cover reverse the removal procedures 14 Chapter 4 Removal and Replacement Procedures ...

Page 23: ...ctor cover on the back of the computer by inserting your finger under the gap on the bottom left side of the cover A and then pulling straight out gently B A B To install the I O cover reverse the removal procedures I O cover 15 ...

Page 24: ...e HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the screw that secures the foot to the computer 1 4 Slide the foot off the computer 2 To install the feet reverse the removal procedures 16 Chapter 4 Removal and Replacement Procedures ...

Page 25: ...aring to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the four screws that secure the stand to the computer Stand 17 ...

Page 26: ...efore you begin Observe the following requirements before removing and replacing the memory module The motherboard contains sockets for SODIMMs small outline dual in line memory modules To determine which type and speed of memory module your HP TouchSmart PC uses and for specific memory module information and specifications go to http www hp com support CAUTION Using the wrong type of memory modul...

Page 27: ...memory cover see Hard drive memory cover on page 14 4 Lift the cover off the memory module slot 5 Push the two latches of the retaining clips away from the memory module 1 The memory module pops up at an angle Adding Memory 19 ...

Page 28: ...m the slot at an angle 2 NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot 7 Store the memory module in antistatic packaging To reinstall memory reverse the removal procedure 20 Chapter 4 Removal and Replacement Procedures ...

Page 29: ... 5 Loosen the captured screw 1 that secures the hard drive to the computer 6 Pull up on the handle 2 of the hard drive assembly and the pull the assembly partially out of the computer 3 7 Remove the power data cable from the rear of the hard drive 8 Remove the hard drive from the computer To remove the hard drive from the hard drive cage 1 Remove the four screws two on each side that secure the ha...

Page 30: ...face 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet on page 16 7 Squeeze the larger of the two pegs 1 holding the I O cable clip in place and pull the clip off the pegs 2 22 Chapter 4 Removal and Replacement Procedures ...

Page 31: ...8 Remove the side trims from each side by prying them at the bottom 1 and lifting up and off the computer 2 9 Remove the optical drive cover Back cover 23 ...

Page 32: ...oval procedures When installing the back cover note that the back cover has several tabs at the top of the cover that fit into slots in the top inside of the computer Bluetooth module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cov...

Page 33: ...d module assembly 10 Push in on the side of the Bluetooth holder and pull the holder off the computer 11 Unplug the Bluetooth cable from the Bluetooth module and then remove the holder assembly from the computer 12 Remove the Bluetooth module from the holder by pulling on the small arm at the mouth of the holder and then sliding the module out of the holder Bluetooth module 25 ...

Page 34: ... soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet on page 16 7 Remove the back cover see Back cover on page 22 8 Disengage the optical drive eject button connector from the cable guide at the side of the optical drive cage 9 Loosen the capt...

Page 35: ...11 Remove the power data connector cable from the back of the optical drive and then remove the drive cage assembly from the computer To remove the optical drive from the cage 1 Remove the four screws two on each side of the cage 2 Slide out the optical drive Optical drive 27 ...

Page 36: ... Feet on page 16 7 Remove the back cover see Back cover on page 22 8 Remove the amp board shield by removing the two screws 1 rotating the top outward and then lifting the shield off the computer 2 To install the amp board shield reverse the removal procedures System board shield 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the compute...

Page 37: ...emoval procedures Graphics card Discrete or UMA 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet on page...

Page 38: ... The graphics card is located under the metal heat sink 12 Remove the two screws that secure the graphics card to the system board 13 Lift the card to a 45 degree angle and then remove it from the slot at an angle or 14 If the computer uses UMA graphics remove the two silver screws 1 that secure the graphics card to the system board 15 Remove the black screw 2 that secures the UMA DVI cable to the...

Page 39: ...hen installing a new discrete graphics card be sure to apply thermal material WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on ...

Page 40: ...ion TV tuner module 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet on page 16 7 Remove the back cover ...

Page 41: ...le from the top of the module 13 Disconnect the AV input connector from the side of the module 14 Remove the two screws that secure the TV tuner module to the system board 15 Lift the module up to a 45 degree angle and then remove it from the slot at an angle To install the TV tuner module reverse the removal procedures TV tuner modules include a notch that prevents incorrect installation TV tuner...

Page 42: ...d drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet on page 16 7 Remove the hard drive see Removing the hard drive on page 21 8 Remove the back cover see Back cover on page 22 9 Disconnect the fan cable from the system board remove the three screws 1 that secure the fan to the computer and then lift the ...

Page 43: ...he hard drive on page 21 8 Remove the back cover see Back cover on page 22 9 Remove the fan see Fan UMA graphics systems on page 34 10 Remove the amp board shield see Amp board shield on page 28 11 Remove the system board shield see System board shield on page 28 12 Remove the fan sink thermal kit and graphics card as necessary see Graphics card Discrete or UMA on page 29 13 Remove the frame suppo...

Page 44: ...t of and off the computer 15 Remove the WLAN module see WLAN module on page 31 16 Remove the TV tuner module see TV tuner module on page 32 17 If the computer uses discrete graphics remove the graphics card see Graphics card Discrete or UMA on page 29 Skip to step 16 36 Chapter 4 Removal and Replacement Procedures ...

Page 45: ...oard remove the four black screws 1 that secure the fan sink to the computer remove the four silver screws that secure the processor heat sink to the system board 2 and then lift the fan sink off the system board 19 Detach all remaining connectors from the system board System board 37 ...

Page 46: ...system board reverse the removal procedures Processor 1 Prepare the computer for disassembly see Preparing to disassemble the HP TouchSmart PC on page 12 2 Place the computer face down on a soft flat surface 3 Remove the hard drive memory cover see Hard drive memory cover on page 14 4 Remove the stand see Stand on page 17 5 Remove the I O cover see I O cover on page 15 6 Remove the feet see Feet o...

Page 47: ...the system board 1 b Remove the four screws that secure the fan to the system board 2 c Loosen the four captive screws in the order indicated on the heat sink 3 d Lift the thermal kit from the system board 12 Rotate the locking lever to its full open position 1 13 Raise and rotate the microprocessor retainer to its full open position 2 Processor 39 ...

Page 48: ...processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 6 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 4 Apply the thermal material provided in the spares kit to the top of the processor and install the h...

Page 49: ... cover see I O cover on page 15 6 Remove the feet see Feet on page 16 7 Remove the hard drive see Removing the hard drive on page 21 8 Remove the back cover see Back cover on page 22 9 Remove the amp board shield see Amp board shield on page 28 10 Remove the system board shield see System board shield on page 28 11 Remove the fan sink thermal kit and graphics card as necessary see Graphics card Di...

Page 50: ...13 Remove the 12 screws that secure the touch panel bracket metal holder to the front plastics The screws are located around the edges of the touch panel 42 Chapter 4 Removal and Replacement Procedures ...

Page 51: ...move the cover from the computer 15 To remove the inverter a Remove the two black baffles from the board b Disconnect the two cables 1 from the inverter board c Remove the two screws 2 that secure the board to the computer d Remove the inverter from the computer Touch panel assembly 43 ...

Page 52: ...16 Remove the two screws from under the inverter cover 17 Remove the four screws two per speaker that secure the speakers and then lift the speakers off 44 Chapter 4 Removal and Replacement Procedures ...

Page 53: ...he two screws 1 that secure the yellow amp board with two connectors 20 Disconnect the two cables 2 from the board and then lift the board from the computer 3 21 Remove the screw beneath the board 4 22 Disconnect the remaining cables from the touch panel Touch panel assembly 45 ...

Page 54: ...an separate the plastics from the display panel assembly by prying the plastic from both bottom corners of the computer left side shown below and then lift the base pan from the touch panel assembly 46 Chapter 4 Removal and Replacement Procedures ...

Page 55: ... the chin from the touch panel kit by unlatching the two pairs of tabs right side shown in following image that secure the chin to the front bezel and then rotating the chin off the bezel Touch panel assembly 47 ...

Page 56: ...start board from the computer by removing the two Torx screws and lifting the board off the touch screen assembly To install the touch panel reverse the removal procedures 48 Chapter 4 Removal and Replacement Procedures ...

Page 57: ...er from theft and unwanted changes A security lock is a key lock device that has a wire cable attached You attach one end of the cable to your desk or other stationary object and the other to this security slot on the computer Secure the security lock with the key Installing a Security Lock 49 ...

Page 58: ...up F10 Utility and the settings described in this section Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Turn on or restart the computer 2 As soon as the computer is turned on press F10 before the system boots to the operating system to enter Comput...

Page 59: ...n off the computer only after exiting the F10 Setup screen Table 5 1 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 51 Advanced Computer Setup Advanced on page 52 Boot Computer Setup Boot on page 54 Power Computer Setup Power on page 53 Exit Computer Setup Exit on page 55 Computer Setup Main NOTE Support for specific Computer Setup options may vary depending on...

Page 60: ...2 BIOS Revision Core Version Product Number Model Number Serial Number press Enter to change Asset Tag press Enter to change Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration WARNING Setting items on this menu to incorrect values may cause your system to malfunction Table 5 3 Computer Setup Advanced Option Description CPU Type...

Page 61: ...N to Enabled Disabled Onboard TV Tuner Allows you to set the on board TV tuner to Enabled Disabled Security Option Checks password while invoking Setup or while invoking Setup as well as on each System boot Set to Setup System Supervisor Password Allows you to view the supervisor password User Password Allows you to view the user password Onboard Audio Allows you to set the on board audio to Enabl...

Page 62: ...omputer Setup options may vary depending on the hardware configuration Table 5 5 Computer Setup Boot Option Description Boot time Diagnostic Screen Disables enables POST diagnostic messages display Esc Boot Menu Disables enables POST Esc Boot Menu message display F9 Diagnostics Disables enables POST F9 Diagnostics message display F10 Setup Disables enables POST F10 Setup message display F11 Recove...

Page 63: ...ter to load setup defaults Discard Changes Press Enter to discard changes Save Changes Press Enter to save changes BIOS updates HP periodically releases system BIOS updates which are available from the HP website These updates often contain fixes for known issues in the BIOS To find out whether a PC needs a BIOS update compare the current BIOS version number against the latest version available fo...

Page 64: ...er if you are experiencing software problems Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery Updating Drivers A driver is a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Complete the following procedure to update a driver or to revert to an earlier ...

Page 65: ... think may be due to software on your computer use System Restore to return the computer to a previous restore point NOTE Always use this System Restore procedure before you use the system recovery program To start a System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Choose System protection System Restore and then click Next 4 Follow...

Page 66: ...the program to continue 2 Under I need help immediately click Software Program Reinstallation 3 Click Next at the Welcome screen A list of programs opens Check whether your program is there To uninstall a program 1 Close all software programs and folders 2 Uninstall the damaged program a Click the Start button and then click Control Panel b Under Programs click Uninstall a program c Select the pro...

Page 67: ...t types or brands Also use the Windows Explorer tool to view your files and verify content was copied over To open Windows Explorer right click the Start button and then click Explore Clearing CMOS When the BIOS has been incorrectly configured it is sometimes necessary to clear all CMOS settings To clear the CMOS users need to perform the following steps CAUTION Before attempting to remove or touc...

Page 68: ... the password they cannot access the BIOS in order to change or clear the password In this event to clear the power on or setup passwords or to disable the power on or setup password feature users need to perform the following steps CAUTION Before attempting to remove or touch any parts from the motherboard check that the power cord is disconnected from the electrical outlet Failing to do so can c...

Page 69: ... the jumpers in their default positions 8 Replace the chassis cover 9 Reconnect the external equipment 10 Plug in the computer and turn on the power Allow the operating system to start Power On Self Test POST When the system is turned on all installed components are tested to verify that they are working properly This series of tests is called the Power On Self Test The POST runs basic tests on th...

Page 70: ...the center of the slot instead of inserting towards the top or bottom of the slot The HP TouchSmart 9100 includes the following specific tests Screen Health test to support the touch enabled display a Verifies the touch signal strength and available touch regions b Screen Coverage test analyzes all touch regions c If below the test threshold logs a warning in the test log d Cllean the bezel and ru...

Page 71: ...he system recovery from a set of recovery discs that you create from files stored on your hard disk drive Creating Recovery Discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory Y...

Page 72: ...tions You should attempt system recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyboard during system startup 3 Through recovery discs that you create 4 Through recovery discs purchased from HP Support To purchase recovery discs go to http www hp com support and visit the Software Driver downl...

Page 73: ...to keep 1 Turn off the computer If necessary press and hold the On button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the On button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on...

Page 74: ...o Shut Down and then click Shut Down or If the computer is not responding press and hold the On button for approximately 5 seconds or until the computer turns off 5 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 6 Press the On button to turn on the computer If you are prompted to choose between running System Recovery from disc or from hard drive select R...

Page 75: ...ft side components 4 lights 6 hard drive 6 memory card reader 6 optical disc 6 power 6 Remote control IR receiver 6 webcam 6 wireless keyboard and mouse receiver 6 M memory 9 adding 18 removing 18 memory card reader 3 memory card reader light 6 microphone 3 Microsoft System Restore 57 mouse 10 O opening the computer 12 optical drive light 6 P power button 3 power connector 6 power cord 9 power lig...

Page 76: ... SODIMM 9 software problems 56 software reinstallation 58 SPDIF 5 speakers 3 stand assembly 17 Stereo Audio In 6 system board shield removing 28 system board removing 35 system recovery options 64 T touch panel assembly removing 41 TouchSmart button 3 TV In 5 TV tuner module removing 32 U updating drivers 56 USB 2 0 4 5 V VESA wall mount assembly 11 volume 3 W wall mount assembly 11 webcam 3 webca...