Contacting HP 100
o
/etc/modules.conf or etc/conf.modules
o
/etc/lilo.conf or /etc/grub.conf
o
/etc/fstab
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP (/var/log/hppldu.log)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
Some of the previously listed tooling might be available in the tool called CFG2HTML as used by HP Support
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
o
Version of the PSP used
o
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
o
SYS:SYSTEM\SYS$LOG.ERR
o
SYS:SYSTEM\ABEND.LOG
o
SYS:ETC\CPQLOG.LOG
o
SYS:SYSTEM\CONFIG.TXT
o
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
