Contacting HP 98
•
Explanation of the issue, the first occurrence, and frequency
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Any changes in hardware or software configuration before the issue surfaced
•
Third-party hardware information:
o
Product name, model, and version
o
Company name
•
Specific hardware configuration:
o
Product name, model, and serial number
o
Number of processors and speed
o
Number of DIMMs and their size and speed
o
List of controllers and NICs
o
List of connected peripheral devices
o
List of any other optional HP or Compaq hardware
o
Network configuration
•
Specific software information:
o
Operating system information ("
Operating system information you need
" on page
o
List of third-party, HP, and Compaq software installed
o
PCAnywhere information, if installed
o
Verification of latest drivers installed
o
Verification of latest ROM/BIOS
o
Verification of latest firmware on array controllers and drives
•
Results from attempts to clear NVRAM
•
Onboard Administrator SHOW ALL report
o
OA CLI: execute command: SHOW ALL
o
OA GUI: Enclosure information>enclosure settings>configuration scripts>SHOW ALL
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the
information listed in the following sections, based on operating system used.
Microsoft® operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
o
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o
Boot.ini
o
Memory.dmp
