39
Fixing Problems and Getting Support
Questions & Answers
Part of my HP Brio PC Doesn’t Work...
I’ve tried installing
a software
application, but it
doesn’t work.
Consult the guide that accompanies the software or
contact the dealer or manufacturer where the software
was purchased. You can often find the latest information
about your third party software on the Internet. If the
software is affecting other parts of your PC, remove the
software. If the software has corrupted your PC, run the
Product Recovery CD-ROM to restore your PC to its
original state. Fee-based support is available in some
countries for many third-party applications.
My program
window has
disappeared. How
do I get it back?
Sometimes when operating a program, you click outside
the program’s work area and accidently switch to another
program. Don’t worry, your program doesn’t actually
disappear, it just moves behind another window. To get
your program back, either click the program on the
Windows taskbar, or press and hold down the
ALT
key and
then repeatedly press the
TAB
key until you highlight your
missing program. Release the keys, and your program will
reappear.
My mouse doesn’t
work correctly.
Most mouse problems are corrected by cleaning the
mouse. To clean your mouse:
1
Shut down your computer.
2
Turn your mouse upside down and remove the mouse-
ball cover.
3
Remove the ball and clean the ball using adhesive tape.
Wipe away any dirt from inside the socket.
4
Replace the ball and replace the mouse-ball cover.
5
Turn on your computer.
To change the way your mouse works click, Start
➨
Settings
➨
Control Panel, then click the Mouse icon.
guide.bk Page 39 Tuesday, April 7, 1998 3:33 PM