•Installed
new hardware or soft-
ware?
HP Brio PC “hung”
• PC seems frozen
• programs do not re-
spond
• PC stays inactive and
cannot be woken up
Error Messages
• General Protection
Fault
• Invalid Page Fault
PC Behaves Strangely
• Very slow
• Garbage messages
PC Does not Start at All
• Series of beeps
• No noise — from fan,
etc.
Possible Causes:
• some software may have replaced or
changed your system files during in-
stallation. This may prevent other soft-
ware from working properly.
• Compatibility problems sometimes oc-
cur when installing equipment of dif-
ferent generations.
Possible Cause:
• Your operating system detect-
ed that your program made
an illegal operation.
Possible Cause:
• Your HP Brio PC might
have been infected by a
virus.
Possible Causes:
• Your HP Brio PC might
have detected that a power
shortage has occurred.
• Your system board or pow-
er supply may be defective
Try the following:
• Uninstall your hardware or software to see whether this fixes the problem
• Call your 3rd party manufacturer or look at their web site to get support in-
formation on installation. A more recent version of the product may solve
the problem.
• Search our web site for compatibility information:
http://www.hp.com/go/brio
Try to close your program.
Press the CTRL, ALT and DEL
keys at the same time to re-
start your HP Brio PC.
Hold down the
on/off button on
the front of your
HP Brio PC for 4
seconds (to shut
it down). Restart
your HP Brio PC.
Run the antivirus utilities on the
HP Product Recovery CD-ROM
Check the you have installed your HP
Brio PC correctly (cable connections,
etc.)
Run Hardware Diagnostics from the
HP Product Recovery CD-ROM
Use the HP Product Recovery
CD-ROM to restore your sys-
tem
Refer to your support details
documentation on getting fur-
ther assistance.
Does your HP
Brio PC restart?
Problem
Solved?
Problem
Solved?
Problem
Solved?
Quick Troubleshooting Tree
Hold down the on/off button on the front of
your HP Brio PC for 4 seconds (to shut it
down). Restart your HP Brio PC.
N
Y
— to be used when your HP Brio PC is not accessible or does not
start properly. Otherwise, your HP Brio Center contains dedicated
information and tools to help you solve your problems.
N
N
N
N
Y
user_guide.bk Page 37 Friday, June 12, 1998 1:57 PM