Customer Support
Warranty
B-2
Warranty
This product carries a 3 Year Express Exchange
1
Warranty. You must
register your product with HP within 30 days to ensure you benefit from
the full three-year warranty period. Non-registration will result in the
warranty resorting to 1 year.
Please register via the web (
http://www.hp.com/go/tapereg
) or by
using the reply card in the box.
The warranty gives you specific legal rights. You may also have other
rights that vary according to where you are located.
Hewlett-Packard warrants its HP SureStore DLT drives against defects in
materials and workmanship for a period of one or three years (depending
on whether the drive is registered), either from the date of delivery or,
where the purchase price includes installation by Hewlett-Packard, from
the date of installation. During the warranty period, Hewlett-Packard will,
at its option, either repair or replace products that prove to be defective.
Should Hewlett-Packard be unable to repair or replace the product within
a reasonable period of time, a refund of the purchase price may be given
upon return of the product.
The warranty on your HP SureStore DLT drive does not apply to defects
resulting from:
• Improper or inadequate maintenance by the customer
• Customer-supplied software or interfacing
• Unauthorized modification or misuse
• Operation outside the environmental specifications for the product
• Use of unsupported media
• Improper site preparation and maintenance
If you choose not to use Express Exchange, your HP SureStore DLT drive
must be returned to the local HP office, or to the reseller from where it was
originally purchased, who will then send it back to HP.
Limited Warranty Statement for USA, Canada, Australia and
New Zealand
HP warrants to you, the end-user customer, that HP hardware, accessories
and supplies will be free from defects in materials and workmanship after
the date of purchase, for the period specified above. If HP receives notice of
1. Express Exchange is available in most countries. In those countries that do not currently support
Express Exchange, support is provided through either the Low End Support Program or the local parts
center. Years 2 and 3 are subject to Product Registration.
dlt.book Page 2 Monday, February 12, 2001 5:42 PM
