Customer Support
Service and Support
B-5
Obtaining Technical Support
If you need help, your dealer has the latest information regarding HP
products and services and can provide support under HP’s comprehensive
menu of reseller services. If your dealer is not able to help, you can obtain
support from HP directly either through online services or by telephone.
Obtaining Service
HP provides a free lifetime telephone support service. Contact your local
HP dealer or telephone the relevant number listed on page B-6. You will be
connected to a responsive team waiting to help you.
HP Service Agreements
HP offers a number of service agreements to meet your needs. Contact your
local dealer or local HP office for further information.
Returning Your HP SureStore Tape Drive
HP SureStore tape drives come with a 24-hour three-year Express
Exchange warranty
1
. When returning a drive, refer to the list below for the
correct telephone number to call. When you call, make sure that you have
the following information available:
• The product name and serial number (see inside front cover)
• Date of purchase
• A description of the product fault
• A contact name for details of the failure
• A contact telephone number
• Your shipping address
The telephone service agent will verify that the unit is faulty and will make
sure that a replacement unit is sent to you within 24 hours. When you
receive the replacement unit, remove it from the packaging and use the
packaging material for returning the faulty unit. All shipment costs are
pre-paid by HP.
Note
When returning the drive to HP, any damage caused as a result of
inadequate packaging is your responsibility. Use the original packing
materials whenever possible.
1. 24-hour Express Exchange is not available in all countries (see page B-2). The second and third years
of warranty are available to all customers who register their drives with HP.
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