HP Compaq dc7800 Series, Reference Manual

Page 1: ...Service Reference Guide HP Compaq dc7800 Business PC ...

Page 2: ...mpanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...Diagnostic Features HP Insight Diagnostics 15 Accessing HP Insight Diagnostics 15 Survey Tab 16 Test Tab 17 Status Tab 17 Log Tab 18 Help Tab 18 Saving and Printing Information in HP Insight Diagnostics 19 Downloading the Latest Version of HP Insight Diagnostics 19 Protecting the Software 19 HP Backup and Recovery Manager 20 4 Desktop Management Initial Configuration and Deployment 21 HP OpenView ...

Page 6: ...l State Power Button 37 HP Web Site Support 38 Industry Standards 38 Asset Tracking and Security 38 Password Security 41 Establishing a Setup Password Using Computer Setup 41 Establishing a Power On Password Using Computer Setup 41 Entering a Power On Password 41 Entering a Setup Password 42 Changing a Power On or Setup Password 42 Deleting a Power On or Setup Password 43 National Keyboard Delimit...

Page 7: ...Area 54 Recommended Materials and Equipment 54 Operating Guidelines 55 Routine Care 56 General Cleaning Safety Precautions 56 Cleaning the Computer Case 56 Cleaning the Keyboard 56 Cleaning the Monitor 57 Cleaning the Mouse 57 Service Considerations 57 Power Supply Fan 57 Tools and Software Requirements 57 Screws 58 Cables and Connectors 58 Hard Drives 58 Lithium Coin Cell Battery 59 7 Removal and...

Page 8: ... to a Desktop Configuration 105 8 Removal and Replacement Procedures Small Form Factor SFF Chassis Preparation for Disassembly 107 Unlocking the Smart Cover Lock 108 Smart Cover FailSafe Key 108 Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 109 External Security Devices 110 Installing a Security Lock 110 Cable Lock 110 Padlock 110 HP Business PC Security Lock 111 Computer Acces...

Page 9: ...l and Replacement Procedures Ultra Slim Desktop USDT Chassis Preparation for Disassembly 159 External Security Devices 160 Cable Lock 160 HP Business PC Security Lock 161 Computer Access Panel 163 Front Bezel 164 Bezel Blanks 165 Memory 166 SODIMMs 166 DDR2 SDRAM SODIMMs 166 Populating SODIMM Sockets 167 Installing SODIMMs 167 Cable Management 169 Cable Connections 170 Optical Drive 170 Removing t...

Page 10: ... SFF 198 SATA Data and Power 199 PCI Express 199 PCI Express 200 PCI Express Mini Card 201 DVI Connector 202 Appendix B Power Cord Set Requirements General Requirements 203 Japanese Power Cord Requirements 203 Country Specific Requirements 204 Appendix C POST Error Messages POST Numeric Codes and Text Messages 206 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 212 Appendix D Troub...

Page 11: ...roblems 239 Solving Memory Problems 242 Solving Processor Problems 244 Solving CD ROM and DVD Problems 244 Solving Drive Key Problems 247 Solving Front Panel Component Problems 247 Solving Internet Access Problems 248 Solving Software Problems 250 Contacting Customer Support 251 Appendix E System Board and Riser Board Reference Designators 252 Index 258 xi ...

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Page 13: ...PLETE Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation NOTE If the computer shipped with more than one operating system language on the hard drive the installation process could take up to 60 minutes If your computer was not shipped with a Microsoft operating system some portions of this documentation do not ...

Page 14: ...backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard The HP Backup and Recovery Manager provides two basic recovery methods The first recovery of files and folders operates in Windows...

Page 15: ...abled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag o...

Page 16: ...ess Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you ha...

Page 17: ... image file located on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device D...

Page 18: ...eated as Other Diskette treated as diskette drive Hard Disk None prevents BIOS data accesses and disables it as a boot device Hard Disk treated as hard disk Multisector Transfers ATA disks only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Translation Mode ATA disks only Lets you select the translation mode to...

Page 19: ...blue screen Also do not select the RAID option while the DriveLock feature is enabled on any attached hard drives Doing so will cause the DriveLocked drives to remain locked and inaccessible during subsequent reboots until another SATA Emulation mode is selected NOTE SATA Emulation is not available on USDT systems DPS Self Test Allows you to execute self tests on ATA hard drives capable of perform...

Page 20: ...Allows you to Lock legacy resources appears if a setup password is set Enable disable network server mode appears if a power on password is set Specify whether the password is required for warm boot Ctrl Alt Delete appears if a power on password is set Enable Disable Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup pa...

Page 21: ...uence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system See the Desktop Management Guide for more information System Security some models these options are hardware dependent Data Execution Prevention some models enable disable Helps prevent operating system security breaches Virtualization Technology some models enable disab...

Page 22: ... NOTE To enable this option a Setup password must be set Virtual Appliance enable disable Controls Verified Launch of a hypervisor NOTE Virtual Appliance options are only available when Trusted Execution Technology is enabled and VA 3 0 is installed NOTE Computer Setup s Apply Defaults and Exit option is prohibited while a virtual appliance is installed Virtual Appliance Configuration Interface un...

Page 23: ...tivity USB Wake on Device Insertion some models Allows system to wake from Standby on USB device insertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles...

Page 24: ...on F12 prompt hidden displayed Enabling this feature will display the text F12 Network during POST Disabling this feature prevents the text from being displayed However pressing F12 will still force the system to attempt booting from the network Factory Recovery Boot Support enable disable Enabling this feature will cause an additional prompt F11 Recovery to be displayed during POST on systems wit...

Page 25: ... NOTE In order to see this entry you must enable Integrated Video Advanced Device Options and Save Changes and Exit Bus Options On some models allows you to enable or disable PCI SERR Generation PCI VGA palette snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Device Options Allows you to set Printer mode Bi ...

Page 26: ...nly activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console SOL Local Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediation may involve having the local client boot a remote image provided by an administrator This option determines if the BIOS will keep the local...

Page 27: ...ecommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Insight Diagnostics Accessing HP Insight Diagnostics To access HP Insight Diagnostics you must create a Recovery Disc Set then boot to the C...

Page 28: ...ories of information to display All Gives a listing of all categories of information about the computer Overview Gives you a listing of general information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name asset tag system serial number and processor information Communication Shows information about the computer parallel LPT and serial...

Page 29: ... test you want to run Quick Complete or Custom 3 Select the Test Mode Interactive or Unattended 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you desire to have the diagnostic test for a specified time period enter the amount of time in minutes 5 If perfo...

Page 30: ... the device tested The Test section displays the type of test run The Description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Failed Count is the number of times the device has failed a test The Error Code provides a numerical code for the failure The error codes are def...

Page 31: ...e has been written to the media 5 Print the information from the storage device used to save it NOTE To exit HP Insight Diagnostics click Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive Downloading the Latest Version of HP Insight Diagnostics 1 Go to http www hp com 2 Click the Software Driver Downloads link 3 Enter your product number for ...

Page 32: ...oint backups To create the Recovery Disc Set 1 Click Start HP Backup and Recovery HP Backup and Recovery Manager to open the Backup and Recovery Wizard then click Next 2 Select Create a set of recovery discs Recommended and click Next 3 Follow the instructions in the wizard The HP Backup and Recovery Manager provides two basic recovery methods The first recovery of files and folders operates in Wi...

Page 33: ...dustry to ensure compatibility between HP Client Management Solutions and these products HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle The key capabilities and features of desktop management are Initial configuration and deployment...

Page 34: ...guration management and troubleshooting and power management NOTE See HP Backup and Recovery Manager on page 2 for information on creating the Restore Plus CD HP OpenView Agent NOTE HP OpenView Agent is not currently available for Windows Vista The management agent used by both HP OpenView Client Configuration Manager and HP OpenView PC Configuration Management Solution is pre loaded on the comput...

Page 35: ...formation after installation is to uninstall reinstall or change a registry key NOTE The make the Next button active click out of the Surveyor Server Name field 5 Click Install to install the software 6 Click Finish after the installation is complete Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information loca...

Page 36: ...s to the management solution of their choice With the HP Client Management Interface HP CMI new HP business computers seamlessly integrate into your managed IT environment HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools including Microsoft Systems Management Server IBM Tivoli Software and HP OpenView Operations and...

Page 37: ...nly allows distribution of SoftPaq updates to the correct client system models administrators can confidently and efficiently use SSM to keep system software updated System Software Manager integrates with enterprise software distribution tools such as HP OpenView PC Configuration Management Solution not currently available for Windows Vista Altiris HP Client Manager and Microsoft Systems Manageme...

Page 38: ...For more information on HP Client Manager visit http www hp com go clientmanager HP ProtectTools Security Manager HP ProtectTools Security Manager software provides security features that help protect against unauthorized access to the computer networks and critical data Enhanced security functionality is provided by the following modules Embedded Security for HP ProtectTools BIOS Configuration fo...

Page 39: ...penView Client Configuration Manager is a hardware and software management solution for Windows XP and HP Thin Client environments that is easy to use and quick to deploy while providing a strong foundation for future requirements It is offered in two editions The Basic Edition is a free product for managing HP desktops notebooks and workstations providing hardware and software inventory remote co...

Page 40: ...datacenter The ability to identify which updates exist and selectively deploy those updates in a timely and automated manner can help maintain security and productivity for the managed organization HP now offers a mechanism to streamline updates for HP systems within a Microsoft System Management Server management infrastructure The HP Client Catalog for SMS contains software driver and patch info...

Page 41: ...refer to the HP Backup and Recovery Manager User Guide by selecting Start HP Backup and Recovery HP Backup and Recovery Manager Manual NOTE You can order a Recovery Disc Set from HP by calling the HP support center Go to the following Web site select your region and click the Technical support after you buy link under the Call HP heading to obtain the support center telephone number for your regio...

Page 42: ... monitor light turns green to access the utility This hot key enters the Intel Management Engine BIOS Execution MEBx setup utility This utility allows the user to configure various aspects of the management technology Configuration options include ME Platform Configuration ME Platform State Control enable disable management engine ME Firmware Local Update local enable disable management of firmwar...

Page 43: ...le to ensure that you only receive the information relevant to a specific IT environment To learn more about the Proactive Change Notification program and create a custom profile visit http h30046 www3 hp com subhub php Subscriber s Choice Subscriber s Choice is a client based service from HP Based on your profile HP will supply you with personalized product tips feature articles and or driver and...

Page 44: ...ash refer to the HP Client Manager Software or System Software Manager at http www hp com go ssm HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system For more information on HPQFlash visit http www hp com support files and enter the model number of the computer when prompted Boot Block Emergency Recovery Mode Boot Bloc...

Page 45: ... multiple computers NOTE Both procedures require a diskette drive or a supported USB flash media device such as an HP Drive Key Copying to Single Computer CAUTION A setup configuration is model specific File system corruption may result if source and target computers are not the same model For example do not copy the setup configuration from a dc7xxx PC to a dx7xxx PC 1 Select a setup configuratio...

Page 46: ...6 CAUTION Not all computers can be booted from a USB flash media device If the default boot order in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a USB flash media device Otherwise a bootable diskette must be used 2 Select a setup configuration to copy Turn off the computer If you are in Windows click Start Shut Down Shut Down 3 If you a...

Page 47: ...nsert the USB flash media device into one of the computer s USB ports and remove all other USB storage devices except USB diskette drives 3 Insert a bootable DOS diskette with FDISK COM and either SYS COM or FORMAT COM into a diskette drive and turn on the computer to boot to the DOS diskette 4 Run FDISK from the A prompt by typing FDISK and pressing Enter If prompted click Yes Y to enable large d...

Page 48: ...he root directory of the USB flash media device Return to Copying to Multiple Computers on page 34 Unsupported USB Flash Media Device To create a bootable USB flash media device you must have a USB flash media device a bootable DOS diskette with the FDISK and SYS programs If SYS is not available FORMAT may be used but all existing files on the USB flash media device will be lost a PC that is boota...

Page 49: ...computer cover 13 Plug in the power cord remove the diskette and turn on the computer 14 As soon as the computer is turned on press F10 when the monitor light turns green to enter Computer Setup Press Enter to bypass the title screen if necessary 15 Go to Advanced PCI Devices and re enable the PATA and SATA controllers that were disabled in step 6 Put the SATA controller on its original IRQ 16 Sav...

Page 50: ...g systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with the computer you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and installi...

Page 51: ...mputer Setup Utilities See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD included with the computer for additional information and instructions on using the Computer Setup Utilities Some computers also have BIOS Configuration for HP ProtectTools which is a Windows based component of HP ProtectTools Security Manager that allows administrators to configure BIOS securit...

Page 52: ...ws you to set Asset tag 18 byte identifier and ownership Tag 80 byte identifier displayed during POST See the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD for more information Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and a...

Page 53: ... the computer and again press F10 when the monitor light turns green to access the utility 3 Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File Save Changes and Exit Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to the computer when power is turned on unless...

Page 54: ...ccessful tries you must turn off the computer then turn it on again before you can continue Changing a Power On or Setup Password If the system is equipped with an embedded security device refer to the HP ProtectTools Security Manager Guide at http www hp com 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart the Computer 2 To change the Power On password go to s...

Page 55: ...Refer to National Keyboard Delimiter Characters on page 43 for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use to change or delete the password depend on...

Page 56: ...tors to set a master password whether they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future Once the master password is set the system administrator may enable DriveLock or choose to keep it disabled If a locked hard drive is present POST will require a password to unlock the device If a powe...

Page 57: ...cating that the computer cover or side panel has been removed You must enter the setup password to continue NOTE These settings can be changed using Computer Setup For more information about Computer Setup see the Computer Setup F10 Utility Guide on the Documentation and Diagnostics CD Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection level complete the follo...

Page 58: ...u do not press F10 at the appropriate time you must restart the computer and again press F10 when the monitor light turns green to access the utility 3 Select Security Smart Cover Cover Lock Unlock 4 Before exiting click File Save Changes and Exit Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter the password to disable the lock you will need a Smart Cover Fail...

Page 59: ...and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in some HP computers DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement When HP computers are built each installed hard drive is tested using DPS and a permanent record of key information is writ...

Page 60: ...12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 4 4 Secondary channel device 0 White SATA 1 2 Secondary channel device 1 Orange SATA 5 3 NOTE If there is an error ...

Page 61: ...ble each cable has 3 grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes P...

Page 62: ...ystem used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size re...

Page 63: ...autions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations Convertible Minitower CMT Chassis Designations 51 ...

Page 64: ...Small Form Factor SFF Ultra Slim Desktop USDT 52 Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation ...

Page 65: ...7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam NOTE 700 volts ca...

Page 66: ...the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case...

Page 67: ...mputer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the...

Page 68: ...bborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in General Cleaning Safety Precautio...

Page 69: ...the mouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 56 Service Considerations Listed below are some of the considerat...

Page 70: ... snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be ...

Page 71: ...There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recyc...

Page 72: ...mputer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should ...

Page 73: ...een deactivated or removed the access panel can be removed You need the Smart Cover FailSafe Key in any of the following circumstances Power outage Startup failure Processor or power supply failure Lost password To open the computer cover with the Smart Cover Lock engaged 1 Prepare the computer for disassembly Preparation for Disassembly on page 60 2 Using the Smart Cover FailSafe Key remove the t...

Page 74: ... to secure the computer access panel to the chassis and at the same time secure the computer to a fixed object Insert the cable lock in the location shown below Installing a Padlock A padlock may be used by itself to secure the access panel to the computer chassis A padlock may also be used with a security cable to secure the computer to a fixed object 62 Chapter 7 Removal and Replacement Procedur...

Page 75: ... Remove the access panel Computer Access Panel on page 64 3 Disconnect the hood sensor cable from the system board 4 Slide the hood sensor switch toward the front of the computer 1 and then pull it back through the slot 2 To install the hood sensor reverse the removal procedure Hood Sensor 63 ...

Page 76: ... the computer is turned off and that the power cord is disconnected from the electrical outlet 2 Lift up on the access panel handle 1 slide the access panel back about 1 25 cm 1 2 inch and then lift it up and off the unit 2 To install the access panel reverse the removal procedure 64 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 77: ...isassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 Push up on the two release tabs 1 and then rotate the front bezel away from the chassis to release it 2 To reinstall the front bezel reverse the removal procedure Front Bezel 65 ...

Page 78: ...TION Hold the subpanel straight when pulling it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it with the front bezel To install a bezel blank reverse the removal procedure NOTE When replacing the subpanel ensure that the aligning pins and any remaining bezel blanks are in their proper orientation The logo in the subpanel should be located at the ...

Page 79: ...hese cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from ...

Page 80: ... black Front power button LED P24 FRNT USB Yellow Front I O USB cable P23 FRNT AUD black Front I O audio P6 SPKR Internal speaker P52 SERIAL B Serial port P124 HLCK Hood lock solenoid P125 HSENSE Hood sensor P150 MEDIA CARD Media card reader Power Supply Cable Connections Power Supply Connector ID Description P1 Main power P3 CPU power P4 1st Hard drive SATA0 P5 2nd HDD P6 PATA Zip Media card read...

Page 81: ... 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 667 Mhz 5 5 5 timing CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supports 512Mbit and 1Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs constructed with x8 a...

Page 82: ...he largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 1 GB DIMM and three 512 MB DIMMs Channel A should be populated with the 1 GB DIMM and one 512 MB DIMM and Channel B should be populated with the two 512 MB DIMMs With this configur...

Page 83: ...g that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 for any additional modules that you want to install NOTE The computer automatically recognizes the additional memory when the computer is turned on To reassemble the computer reverse the removal procedure NOTE If you normally lock the Smart Cover Lock use Computer Setup...

Page 84: ... expansion slot 5 PCI expansion slot 6 PCI expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 Locate the correct vacant expansion socket on t...

Page 85: ... expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot Expansion Cards 73 ...

Page 86: ...carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot CAUTION After removing an expansion card you must replace it with...

Page 87: ...n the system board NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed Expansion Cards 75 ...

Page 88: ... a media card reader to the USB connector labeled MEDIA CARD The system does not support Parallel ATA PATA optical drives or PATA hard drives You may install either a third height or a half height drive into a half height bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws installed on the chassis The h...

Page 89: ...city While handling a drive avoid touching the connector For more information about preventing electrostatic damage see Electrostatic Discharge Information on page 53 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must ...

Page 90: ... drive connectors No System Board Connector System Board Label Color 1 SATA0 SATA0 dark blue 2 SATA1 SATA1 white 3 SATA4 SATA4 light blue 4 SATA5 SATA5 orange 5 Media Card Reader MEDIA CARD black 6 Diskette Drive FLOPPY black 78 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 91: ... 5 cm 5 7 inches in depth Do not try to force a larger drive such as an optical drive into the bottom bay This could cause damage to the drive and the system board The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive 2 Depending on the computer configuration you may have a bezel blank in this position If you do not have a drive in this slot yo...

Page 92: ... carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers 1 Prepare the computer for disassembly Preparation for Disassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 Remove the front bezel Front Bezel on page 65 4 D...

Page 93: ...placement drive NOTE Extra 6 32 isolation guide screws are provided on the hard drive bracket under the access panel Optical drives use M3 metric screws The HP supplied metric screws are black 8 Store the removed drive in anti static packaging 9 Install the new drive by sliding it into the appropriate drive bay on the front of the chassis The drivelock automatically secures the drive in the bay Dr...

Page 94: ...can transfer the data to the new hard drive Also if you are replacing the primary hard drive make sure you have created a Recovery Disc Set to restore the operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Unlock the hard drive carrier with the key provided and...

Page 95: ...the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 4 Remove the four screws from the bottom of the hard drive carrier Drives 83 ...

Page 96: ...ard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board 84 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 97: ...f the carrier to hold the drive securely in place 8 Place the thermal sensor on top of the hard drive in a position that does not cover the label 1 and attach the thermal sensor to the top of the hard drive with the adhesive strip 2 Drives 85 ...

Page 98: ...o secure the cover in place 2 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 86 Chapter 7 Removal and Replacement Procedures Convertible Minitower CMT Chassis ...

Page 99: ...metric guide screws are provided on the diskette drive bracket under the access panel The HP supplied metric screws are black If you are replacing a drive transfer the guides screws from the old drive to the new one 5 Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until it locks 2 The drivelock automatically secures the drive in the bay CAUTIO...

Page 100: ...ive connect the first optical drive to the white SATA connector on the system board labeled SATA1 Connect a second optical drive to the orange SATA connector labeled SATA5 If you are installing a diskette drive connect it to the connector on the system board labeled FLOPPY If your are installing a media card reader connect it to the USB system board connector labeled MEDIA CARD 88 Chapter 7 Remova...

Page 101: ...ystem board 1 Prepare the computer for disassembly Preparation for Disassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 Unplug the ReadyBoost cable from the system board and then lift the card assembly from the chassis To install the ReadyBoost card reverse the removal procedure ReadyBoost Card 89 ...

Page 102: ... from the system board 5 Remove the audio cable from the clip on top of the fan shroud 6 Remove the screw that secures the device to the chassis 1 7 Slide the assembly toward the bottom of the unit 2 and then push it into the unit 3 8 Remove the device from the chassis threading the cables and wire through the holes in the chassis To reinstall the front I O device and power switch reverse the remo...

Page 103: ...tion for Disassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 Pull up on all four shroud tabs simultaneously and slide the shroud from the heatsink To reinstall the fan shroud reverse the removal procedure Fan Shroud 91 ...

Page 104: ...ry fragile and any damage to them may require replacing the system board 4 Remove the heatsink 2 from the processor When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heatsi...

Page 105: ...handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to st...

Page 106: ...r installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation for Disassembly on page 60 2 Remove the computer access panel Computer Access Panel on page 64 3 ...

Page 107: ...anel on page 64 3 Disconnect the fan control cable from the system board 4 Press down on the two upper tabs 1 to loosen the fan housing from the chassis 5 Rotate the fan forward 2 and then lift it up and out of the chassis 3 To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit Rear Chassis Fan 95 ...

Page 108: ...from the system board 5 Push down on the tab at the top of the fan 1 6 Pull up on the fan 2 and then pull it toward the system board to remove it from the chassis 3 To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit Refer to the air flow arrows on the side of the fan housing for proper air flow orientation 96 Chapter 7 Removal and Replacement P...

Page 109: ...s panel Computer Access Panel on page 64 3 Push down the green tabs 1 and then rotate the tab back 90 degrees out of the rear of the chassis 2 4 Disconnect the serial port cable from the system board 3 5 Remove the port assembly from the chassis 4 To install the serial port reverse the removal procedure Serial Port 97 ...

Page 110: ...ur screws that connect the power supply to the chassis 5 Press the tab in front of the power supply that holds it in place 1 6 Slide the power supply toward the front of the computer 2 rotate toward the fan so the power supply clears the lip on the top of the chassis 3 and then lift the power supply out of the chassis 4 To install the power supply reverse the removal procedure 98 Chapter 7 Removal...

Page 111: ...isconnect all cables connected to the system board noting their location for reinstallation 5 Remove the heatsink Heatsink on page 92 6 Remove the 10 screws that secure the system board to the chassis 1 7 Slide the system board toward the front of the computer 2 8 Lift the system board out of the computer 3 NOTE When replacing the system board you must also change the chassis serial number in the ...

Page 112: ...attery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup F10 Utility Guide for information on backing up the CMOS settings NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go t...

Page 113: ...e and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp 1 that extends above one edge of the battery When the battery pops up lift it out 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the ot...

Page 114: ...lip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 102 Chapter 7 Removal and Replacement Procedures Convertibl...

Page 115: ...the 5 25 inch drive bay press down on the short yellow drivelock as shown While pressing the drivelock pull the drives out of the drive bay 6 Before you reinstall each drive into the chassis turn it so that it is in the same orientation as the internal 3 5 inch drive The bottom of the drive should be parallel to the yellow drivelock 7 Gently slide the drive into the uppermost available bay until i...

Page 116: ...drive 8 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 9 Remove the bezel subpanel as described in the Bezel Blanks on page 66 section CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel 10 Reposition the bezel blanks within the subpanel in the p...

Page 117: ... drives in the 5 25 inch drive bays 5 To release the drives from the 5 25 inch drive bay lift the release tab on the green latch drive bracket for the drive While lifting the release tab slide the drive from its drive bay Repeat this step for each 5 25 inch drive 6 Before you reinstall each drive into the chassis turn the drive so that it is perpendicular to the internal 3 5 inch drive The drive s...

Page 118: ...unnecessary force when installing any drive into the drive bay may result in damage to the drive 8 Reconnect all power and data cables to the drives in the 5 25 inch drive bays 9 Remove the bezel subpanel as described in the Bezel Blanks on page 66 section CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that ...

Page 119: ...4 Remove any diskette compact disc or media card from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the comput...

Page 120: ...lSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances Power outage Startup failure PC component for example processor or power supply failure Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need one To obtain a FailSafe Key Contact...

Page 121: ...e the computer for disassembly Preparation for Disassembly on page 107 2 Use the Smart Cover FailSafe Key to remove the tamper proof screw that secures the Smart Cover Lock to the chassis 3 Remove the access panel To reattach the Smart Cover Lock secure the lock in place with the tamper proof screw Unlocking the Smart Cover Lock 109 ...

Page 122: ...e internal components of the computer and or secure the computer to a fixed object Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer Cable Lock Padlock 110 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 123: ...HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object 2 Thread the keyboard and mouse cables through the lock External Security Devices 111 ...

Page 124: ...e screw provided 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock 112 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 125: ...ation for Disassembly on page 107 2 Press the buttons on the left and right sides of the computer 1 slide the access panel back until it stops and then lift it up and off the chassis 2 To install the access panel reverse the removal procedure Computer Access Panel 113 ...

Page 126: ...r Access Panel on page 113 3 Lift up the green latch behind the upper right side of the bezel 1 pull the right side of the bezel off the chassis 2 and then remove the bezel from the chassis To replace the front bezel reverse the removal procedures 114 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 127: ...s Panel on page 113 3 Remove the front bezel Front Bezel on page 114 4 To remove the 3 5 inch bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank to the right to remove it 2 5 To remove the 5 25 inch bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer left edge of t...

Page 128: ...n the DDR2 SDRAM DIMMs must be industry standard 240 pin unbuffered PC2 5300 667 MHz compliant or PC2 6400 800 MHz compliant 1 8 volt DDR2 SDRAM DIMMs The DDR2 SDRAM DIMMs must also support CAS latency 5 DDR2 667 Mhz 5 5 5 timing CAS latency 5 DDR2 800 Mhz 5 5 5 timing and CAS latency 6 DDR2 800 Mhz 6 6 6 timing contain the mandatory JEDEC SPD information In addition the computer supports 512Mbit ...

Page 129: ...tal memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 512 MB DIMMs and Channel B is populated with one 1GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs...

Page 130: ...lated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Dischar...

Page 131: ...l A and Channel B 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock any security devices that were dis...

Page 132: ...on slots are inaccessible Item Description 1 PCI expansion slot 2 PCI Express x1 expansion slot 3 PCI Express x16 expansion slot 4 PCI Express x1 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To install an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 107 2 Remove the access panel C...

Page 133: ...ove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Expansion Cards 121 ...

Page 134: ...ull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 6 Store the removed card in anti static pac...

Page 135: ... NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 11 Replace the access panel 12 If necessary reconfigure the computer ...

Page 136: ...the wires Some flat ribbon cables come prefolded Never change the folds on these cables Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to ...

Page 137: ...ve System board P60 SATA 0 Dark Blue 1st ODD or 2nd HDD if no ODD present System board P61 SATA 1 White 2nd SATA HDD if ODD present System board P62 SATA 4 Light blue Serial port A System board P54 COMA Serial port B System board P52 COMB Hood lock solenoid System board P124 HLOCK Heatsink fan System board P8 CPUFAN1 Hood Sensor System board P125 HSENSE Front power button LED System board P5 PB LE...

Page 138: ...files Drive Positions 1 3 5 inch internal hard drive bay 2 5 25 inch external drive bay for optional drives optical drive shown 3 3 5 inch external drive bay for optional drives media card reader shown NOTE The 3 5 inch external drive bay can also be configured with a secondary internal hard drive covered by a bezel blank To verify the type size and capacity of the storage devices installed in the...

Page 139: ... media card reader to the USB connector labeled MEDIA The system does not support Parallel ATA PATA optical drives or PATA hard drives You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis und...

Page 140: ...rmation about preventing electrostatic damage refer to Electrostatic Discharge Information on page 53 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protec...

Page 141: ...ustration and table to identify the system board drive connectors No System Board Connector System Board Label Color 1 Media Card Reader MEDIA black 2 Diskette Drive FLOPPY black 3 SATA0 SATA0 dark blue 4 SATA1 SATA1 white 5 SATA4 SATA4 light blue Drives 129 ...

Page 142: ...ribe drive To remove an optical drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 107 2 Remove the access panel Computer Access Panel on page 113 3 Rotate the drive cage to its upright position 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive 130 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 143: ...er latch slide the drive back until it stops and then lift it up and out of the drive cage 2 To replace the optical drive reverse the removal procedure NOTE When replacing a drive transfer the four guide screws from the old drive to the new one Installing an Optical Drive into the 5 25 inch Drive Bay To install an optional 5 25 inch optical drive 1 Prepare the computer for disassembly Preparation ...

Page 144: ...are black Refer to Installing and Removing Drives on page 127 for an illustration of the extra M3 metric guide screws location CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one 5 Position the guide screws on the drive into the J slot...

Page 145: ... two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it One is located on the bottom side of the drive cage The other is located on the chassis frame under the drive cage Route the data cable through these guides before connecting it to the optical drive 9 Connect the power cable 1 and data cable 2 to the rear of the optical drive Drives 133 ...

Page 146: ...uld be taken out of a drive before removing the drive from the computer NOTE The 3 5 inch drive bay may contain a diskette drive or a media card reader The 3 5 inch drive is located underneath the optical drive You must remove the optical drive before removing the external 3 5 inch drive 1 Follow the procedure in Removing an Optical Drive on page 130 to remove the optical drive and access the 3 5 ...

Page 147: ... in the following illustrations a If you are removing a diskette drive disconnect the data cable 1 and power cable 2 from the back of the drive b If you are removing a media card reader disconnect the USB cable from the system board Drives 135 ...

Page 148: ...tical drive To install a drive into the 3 5 inch bay NOTE Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws for the external drive bays four 6 32 standard screws and four M3 metric screws installed in the front of the chassis under the front bezel A secondary hard drive uses 6 32 standard screws All other drives e...

Page 149: ...t the other end of the data cable to the connector on the system board labeled FLOPPY b If installing a second hard drive connect the power and data cables to the rear of the drive and connect the other end of the data cable to the next available unpopulated SATA connector on the system board by following the numbered sequence of the connectors c If installing a media card reader connect the USB c...

Page 150: ...emove the access panel Computer Access Panel on page 113 3 Rotate the drive cage to its upright position 4 Rotate the power supply to its upright position The hard drive is located beneath the power supply CAUTION If the computer has a Smart Cover Lock installed next to the drive cage carefully route all cables around the Smart Cover Lock assembly as you raise the power supply to avoid damage to t...

Page 151: ... hard drive to the new hard drive When replacing the primary hard drive be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive If the system has only one SATA hard drive the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems If you are adding a se...

Page 152: ... and replace a drive in the carrier 1 Unlock the hard drive carrier with the key provided and slide the carrier out of the enclosure 2 Remove the screw from the rear of the carrier 1 and slide the top cover off the carrier 2 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 140 Chapter 8 Removal and Replac...

Page 153: ...4 Remove the four screws from the bottom of the hard drive carrier 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Drives 141 ...

Page 154: ...on the carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place 142 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 155: ... the hard drive with the adhesive strip 2 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Drives 143 ...

Page 156: ...omputer for disassembly Preparation for Disassembly on page 107 2 Remove the access panel Computer Access Panel on page 113 3 Unplug the ReadyBoost cable from the system board and then lift the card assembly from the chassis To install the ReadyBoost card reverse the removal procedure 144 Chapter 8 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 157: ...r disassembly Preparation for Disassembly on page 107 2 Remove the access panel Computer Access Panel on page 113 3 Lift the fan shroud straight up out of the chassis To install the fan shroud reverse the removal procedure Fan Shroud 145 ...

Page 158: ...Shroud on page 145 5 Disconnect the fan cable from the system board 6 Remove the two screws that secure the fan to the chassis 1 slide the fan to the right tilt the fan so it clears the top of the chassis 2 and then lift the fan out of the chassis 3 To install the chassis fan reverse the removal procedure Be sure to orient the air flow into the unit 146 Chapter 8 Removal and Replacement Procedures...

Page 159: ... switch holder retaining clips together at the front of the chassis 1 and push the switch assembly into the chassis 2 8 Push the two LEDs into the chassis 3 9 Remove the assembly from the chassis To install the power switch and LEDs reverse the removal procedure When installing the left LED reach through the slot left open by the rotated drive cage to gain access to the hole for the LED When insta...

Page 160: ...he drive cage to its upright position 5 Disconnect the two front I O cables from the system board 6 Remove the screw that secures the front I O device to the chassis 1 7 Pull the device from the chassis and guide the cables through the hole to remove them from the chassis 2 To reinstall the front I O device reverse the removal procedure 148 Chapter 8 Removal and Replacement Procedures Small Form F...

Page 161: ...ocket are very fragile and any damage to them may require replacing the system board 6 Lift the heatsink from atop the processor 2 and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heatsink ret...

Page 162: ...m board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bottom of the heatsi...

Page 163: ... socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker 1 Prepare the computer for disassembly Preparation f...

Page 164: ...power cables from all of the drives 4 Disconnect the power cables from the system board 5 Release the power supply cables from the cable retaining clips on the bottom of the chassis and under the drive cage 6 Rotate the power supply to its full upright position 1 pull the power supply forward 2 and then lift the power supply straight up and out of the chassis 3 To install the power supply reverse ...

Page 165: ...nel on page 113 3 Remove all PCI and PCI Express expansion boards Expansion Cards on page 120 4 Remove the fan shroud from the chassis Fan Shroud on page 145 5 Rotate the drive cage to its upright position 6 Rotate the power supply to its full upright position 7 Disconnect all data and power cables from the system board System Board 153 ...

Page 166: ...he front of the system board 2 and then pull the system board forward up and out of the chassis 3 To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS NOTE The heatsink should be installed on the system board before the system board is reinstalled in the chassis 154 Chapter 8 Removal and Replacemen...

Page 167: ...ply Backwall 1 If you have locked the Smart Cover Lock use Computer Setup to unlock the lock Unlocking the Smart Cover Lock on page 108 2 Prepare the computer for disassembly Preparation for Disassembly on page 107 3 Remove the access panel Computer Access Panel on page 113 4 Rotate the drive cage to its upright position 5 Remove the power supply Power Supply on page 152 6 If necessary remove the ...

Page 168: ...an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this...

Page 169: ...ing on the type of battery holder on your system board complete the following instructions to replace the battery Type 1 Battery Holder 1 Lift the battery out of its holder 2 Slide the replacement battery into position positive side up 3 The battery holder automatically secures the battery in the proper position 4 Replace the computer access panel 5 Plug in the computer and turn on power to the co...

Page 170: ...ystem setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 3 Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special sys...

Page 171: ...off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disc...

Page 172: ...and or secure the computer to a fixed object Cable Lock There are two cable lock slots on the rear of the computer The slot next to the thumbscrew should be used when there is no port cover The slot on the far right should be used when a port cover is installed 160 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 173: ...HP Business PC Security Lock 1 Fasten the security cable by looping it around a stationary object 2 Thread the keyboard and mouse cables through the lock External Security Devices 161 ...

Page 174: ... screw provided 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock 162 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 175: ... the computer for disassembly Preparation for Disassembly on page 159 2 Loosen the thumbscrew on the rear of the computer 1 slide the access panel toward the front of the computer and then lift it off 2 To replace the computer access panel reverse the removal procedures Computer Access Panel 163 ...

Page 176: ...the optical drive to access the front bezel release tabs You do not need to disconnect the fan cable from the system board 4 Press the two release tabs on the inside of the bezel towards the right side of the computer 1 and then rotate the bezel off from right to left 2 To replace the bezel reverse the removal procedures 164 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chas...

Page 177: ...re the computer for disassembly Preparation for Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Remove the front bezel Front Bezel on page 164 4 Push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and then pull the bezel blank inward to remove it 2 Bezel Blanks 165 ...

Page 178: ...6400 800 MHz compliant 1 8 volt DDR2 SDRAM SODIMMs The DDR2 SDRAM SODIMMs must also support CAS latency 5 DDR2 667 MHz 5 5 5 timing and CAS latency 6 DDR2 800 MHz 6 6 6 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512Mbit and 1Gbit non ECC memory technologies single sided and double sided SODIMMs SODIMMs constructed ...

Page 179: ...e slowest SODIMM in the system Installing SODIMMs CAUTION You must disconnect the power cord before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system boar...

Page 180: ...ly a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket A SODIMM must occupy the DIMM1 top socket 6 Replace the SODIMM in the DIMM1 socket if it was removed The computer automatically recognizes the additional memory when you turn on the computer 168 Chapt...

Page 181: ...bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cables from the P1 or P3 connectors on the system board always follow these steps 1 Squeeze on the top...

Page 182: ... DVD CD RW Combo drive or a SuperMulti LightScribe drive Removing the Optical Drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Push the green release latch on the right rear side of the optical drive toward the center of the optical drive 1 slide the optical drive forward approximately 6 mm 1...

Page 183: ...ing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firmly to fasten the latch securely...

Page 184: ...cal drive Refer to Preparing a New Optical Drive on page 171 2 Align the optical drive with the opening in the front bezel Make sure the back of the optical drive is being inserted first and the release latch is on the inner side of the drive 3 Slide the optical drive into the computer through the front bezel However do not slide it all the way in until it locks Leave it approximately 6 mm 1 4 inc...

Page 185: ...e the computer access panel Computer Access Panel on page 163 3 Remove the optical drive Removing the Optical Drive on page 170 4 Push the top of the connector down through the opening of the hard drive cage until the connector is on the opposite side of the hard drive cage opening 5 Pull the connector straight up to disconnect it from the system board To install the optical drive connector revers...

Page 186: ...y Preparation for Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Remove the optical drive Refer to Removing the Optical Drive on page 170 for instructions 4 Press in the release latch on the left side of the hard drive carrier 1 then rotate the carrier handle to the right 2 5 Lift the hard drive carrier straight up and out of the chassis 174 Chapter ...

Page 187: ...6 To remove the hard drive from the carrier remove the guide screw from the front left side of the carrier 7 Slide the carrier back and remove the hard drive Hard Drive 175 ...

Page 188: ...ive to the new drive 9 Align the guide screws with the slots on the carrier and slide the new hard drive into the carrier 1 then replace the guide screw on the front left of the carrier to secure the drive in the carrier 2 176 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 189: ... carrier straight down into the drive bay 1 and press the handle on the carrier all the way down to the down 2 so that the drive is properly seated and locked in place NOTE No configuration of the SATA hard drive is necessary the computer automatically recognizes it the next time you turn on the computer Hard Drive 177 ...

Page 190: ...e hard drive Hard Drive on page 174 5 Remove the optical disk drive connector Optical Drive Connector on page 173 6 Remove the screw that secures the cage to the chassis 1 lift the tab on the hard drive cage 2 pull the cage toward the rear of the chassis 3 and then lift the cage out of the chassis 4 To install the hard drive cage reverse the removal procedures 178 Chapter 9 Removal and Replacement...

Page 191: ...rear of the chassis then slide the cover to the right to secure it in place 2 NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer See Cable Lock on page 160 The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port cover open...

Page 192: ...er for disassembly Preparation for Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Unplug the ReadyBoost cable from the system board and then lift the card assembly from the chassis To install the ReadyBoost card reverse the removal procedure 180 Chapter 9 Removal and Replacement Procedures Ultra Slim Desktop USDT Chassis ...

Page 193: ...r Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Disconnect the fan control cable from the system board 4 Lift the fan straight up and out of the chassis To install the fan reverse the removal procedure Fan 181 ...

Page 194: ...n page 174 5 Remove the hard drive cage Hard Drive Cage on page 178 6 Remove the optical drive Removing the Optical Drive on page 170 7 Disconnect the speaker cable from the system board 8 Remove the screws 1 that secure the speaker to the chassis and then slide the speaker up to remove it from the chassis 2 To install the speaker reverse the removal procedure 182 Chapter 9 Removal and Replacement...

Page 195: ...access panel Computer Access Panel on page 163 3 Remove the screw from the left side of the panel that holds the I O panel in place 1 4 Press the tab on left side of the panel 2 and then swing the panel toward right to remove it from the unit 3 To install the I O panel reverse the disassembly steps I O Panel 183 ...

Page 196: ...ble from the system board 4 Unscrew the four screws that secure the heatsink to the system board and then lift the heatsink from the system board CAUTION Heatsink retaining screws should be removed in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing ...

Page 197: ... using a new heatsink remove the protective covering from the bottom of the heatsink and place it in position atop the processor 4 Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable and the thermal sensor cable to the system board CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X ...

Page 198: ...ld cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a n...

Page 199: ...S can be found on the Web at http h18000 www1 hp com support files System Board CAUTION Be very careful when removing or replacing the system board to prevent damaging it 1 Prepare the computer for disassembly Preparation for Disassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Remove the optical drive Removing the Optical Drive on page 170 4 Remove the me...

Page 200: ...isassembly on page 159 2 Remove the computer access panel Computer Access Panel on page 163 3 Remove the optical drive Removing the Optical Drive on page 170 4 Remove the hard drive Hard Drive on page 174 5 Remove the hard drive cage Hard Drive Cage on page 178 6 Remove the heatsink Heatsink on page 184 7 Disconnect the fan cable from the system board 8 Remove the system board System Board on page...

Page 201: ...battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the ...

Page 202: ...cess panel Computer Access Panel on page 163 3 Pull back on the clip 1 that holds the battery in place then remove the battery 2 4 Insert the new battery and position the clip back in place 5 After the battery has been replaced reverse the disassembly procedure 6 Plug in the computer and turn on power to the computer 7 Reset the date and time your passwords and any special system setups using Comp...

Page 203: ...Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground Keyboard 191 ...

Page 204: ...in Signal Pin Signal 1 2 3 4 Ground Negative AUI Differential Collision Positive AUI Differential Collision Negative AUI Differential Transmit 9 10 11 12 Positive AUI Differential Receive 12V Ground Ground 5 6 7 8 Positive AUI Differential Transmit Ground Ground Negative AUI Differential Receive 13 14 15 16 Unused Unused Unused Unused 192 Appendix A Connector Pin Assignments ...

Page 205: ...a Bit 5 Data Bit 6 14 15 16 17 Auto Linefeed Error Initialize Printer Select IN 9 Data Bit 7 18 25 Signal Ground Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered Parallel Interface 193 ...

Page 206: ...ne Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 194 Appendix A Connector Pin Assignments ...

Page 207: ...e Not Used Not Used Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock External Infrared Transceiver 195 ...

Page 208: ...14 DD0 DD15 29 30 31 32 DMAK Ground INTRQ IOCS16 5 6 7 8 DD6 DD9 DD5 DD10 19 20 21 22 Ground Key DMARQ Ground 33 34 35 36 DA1 PDIAG cable detect DA0 DA2 9 10 11 12 DD4 DD11 DD3 DD12 23 24 25 26 DIOW Ground DIOR Ground 37 38 39 40 CS1FX CS3FX DASP Ground 13 14 DD2 DD13 27 28 IORDY CSEL 196 Appendix A Connector Pin Assignments ...

Page 209: ...4 DA1 PDIAG DA0 DA2 44 45 46 47 GND GND GND CSEL 9 10 11 12 13 DD6 DD10 DD5 DD11 DD4 22 23 24 25 26 DMARQ GND DIOR DIOW GND 35 36 37 38 39 CS1FX CS3FX DASP 5V 5V 48 49 50 GND Vendor specific Vendor specific 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND...

Page 210: ... PWRGD 3 3V 3 3V Tach GND Fan CMD 13 14 15 16 17 18 12V 5V Sense GND 5V 5V 3 3V 19 20 21 22 23 24 GND 3 3V Sense 3 3V 3 3V GND 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 6 Pin Power for CPU CMT SFF Connector and Icon Pin Signal 6 4 1 2 3 4 5 6 GND GND GND 12V CPU 12V CPU 12V 198 Appendix A Connector Pin Assignments ...

Page 211: ...ctor Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 12V 12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 3 3V 3 3V 11 12 13 14 15 PERST GND REFCLK REFCLK GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn 2 GND GND PERp3 PERn3 31 32 33 34 35 GND RSVD RSVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45...

Page 212: ...8 and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 12V 12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND 3 3 V JTAG1 3 3vAux 11 12 13 14 15 WAKE RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSVD 31 32 33 34 35 PRSNT2 GND PETp4 PETn4 GND 36 37 38 39 40 GND PETp5 PETn5 G...

Page 213: ... 32 x8 PCI Express uses pins 1 49 x16 PCI Express uses pins 1 8 PCI Express Mini Card PCI Express Mini Card Connector Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 WAKE 3 3V Reserved GND Reserved 1 5V 7 8 9 10 11 12 CLKREQ UIM_PWR GND UIM_DATA REFCLK UIM_CLK 13 14 15 16 17 18 REFCLK UIM_RESET GND UIM_VPP Reserved UIM_C8 GND 19 20 21 22 23 24 Reserved UIM_C4 W_DISABLE GND PERST...

Page 214: ...eserved for future UIM interface if needed DVI Connector Connector and Icon Pin Signal Pin Signal 1 2 3 4 T M D S Data2 T M D S Data2 T M D S Data2 4 Shield T M D S Data4 13 14 15 16 T M D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Dat...

Page 215: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 216: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 217: ...es Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests an...

Page 218: ...emove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server 3 Ensure the ACPI USB Buffers Top of Memory setting in Computer S...

Page 219: ...eplacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard 214 DIMM Configuration Warning Popula...

Page 220: ... Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Resea...

Page 221: ...h this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any serial port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utili...

Page 222: ...ge Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage Storage Options SATA Emulation back to RAID and select File Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade BIOS to proper versio...

Page 223: ...on BIOS information passed to the MEBx resulted in a failure 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the...

Page 224: ...r flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Table C 2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action...

Page 225: ... system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Red Power LED flashes five times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To ...

Page 226: ...ard 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board Red Power LED flashes eleven times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 11 The cur...

Page 227: ...hen replace the power button harness If the problem persists replace the system board 5 If the 5V_aux light on the system board is not turned on remove the expansion cards one at a time until the 5V_aux light on the system board turns on It the problem persists replace the power supply Table C 2 Diagnostic Front Panel LEDs and Audible Codes continued Interpreting POST Diagnostic Front Panel LEDs a...

Page 228: ...l for Technical Support If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling for technical support Run the diagnostics utility Refer to Chapter 1 Computer Diagnostic Features on page 15 for more information Run the Drive Protection System DPS Self Test in Computer Setup Refer to the Computer Setup F10 Utility Guide for ...

Page 229: ...s recently added to your system Remove any software that was recently installed Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and ...

Page 230: ...re using a printer you need a driver for that model printer Remove all bootable media diskette CD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on s...

Page 231: ...B keyboard or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect C...

Page 232: ...t key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Hard drive is...

Page 233: ...ed and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider System does not power on and the LEDs on the front o...

Page 234: ...y will not turn on because of internal power supply fault Contact an authorized service provider to replace the power supply Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fa...

Page 235: ...ply adapter is being used on the USDT The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table NOTE You may need to reconfigure the computer when you add or ...

Page 236: ...the wrong drive Check the drive letter in the path statement Not enough space is left on the diskette 1 Use another diskette 2 Delete unneeded files from diskette Legacy diskette writes are disabled in Computer Setup Enter Computer Setup and enable Legacy Diskette Write in Storage Storage Options Diskette is damaged Replace the damaged disk Cannot format diskette Cause Solution Invalid media repor...

Page 237: ...he system files needed to start the computer has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart the computer by pressing the power button Cannot Boot to Diskette Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1...

Page 238: ... on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 237 section If the system still does not recognize the new de...

Page 239: ... connector labeled P60 SATA 0 Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup Run the Co...

Page 240: ...is does not solve the problem turn off the computer remove the carrier and check to see if the connector on the hard drive is properly seated in the carrier The removable hard drive enclosure is beeping and the green LED is flashing Cause Solution Fan failure alarm on the removable hard drive enclosure has been activated Shut down the computer and contact HP for a replacement enclosure Solving Med...

Page 241: ...t if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card Open My Computer Windows XP or Computer Windows Vista right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booti...

Page 242: ... as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector If the computer system has both an integrated graphics conn...

Page 243: ...ard 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor doe...

Page 244: ...e monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal C...

Page 245: ...igital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will assist you with the synchronization go to the following Web site select the appropriate monit...

Page 246: ... Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The speakers should be plugged into the rear line out jack and the headphones should be plugged into the front headphone jack External speakers plugged into the wrong audio jack on a recently installed sound card See the sound card documentation...

Page 247: ... you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Table D 8 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printe...

Page 248: ...not properly connected 1 On the Windows XP Desktop click Start Shut Down On the Windows Vista Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and t...

Page 249: ...the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Wireless device error 1 Check the software if available for device status 2 Check replace device batteries 3 Reset receiver and mouse Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power bu...

Page 250: ...e computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devic...

Page 251: ...hics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Bad option card 1 Check each option c...

Page 252: ...a Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system via Device Manager Incor...

Page 253: ...onnector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes bu...

Page 254: ...of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attemp...

Page 255: ... in the black XMM1 or DIMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory ...

Page 256: ...d working properly some fans only operate when needed 3 Make sure the processor heatsink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 Reseat the processor Power LED flashes Red eleven times once every second followed by a two se...

Page 257: ...ns in the Solving Hardware Installation Problems on page 237 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Ad...

Page 258: ...rmine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the computer and let Windows detect the CD or DVD driver Recording ...

Page 259: ...er to the system System will not boot from USB Drive Key Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure USB is enabled in Storage Boot Order The image on the devi...

Page 260: ...or refer to the common causes and solutions listed in the following table Table D 18 Solving Internet Access Problems Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem Verify the connections are correct using the quick setup docume...

Page 261: ...Options 3 On the General tab click the Delete Cookies button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Internet takes too long to download Web sites Cause Solution Modem is not set up properly Verify that the modem is connected and communicating properly Windows XP 1 Sel...

Page 262: ...ce drivers have been installed If you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Table D 19 Solving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurre...

Page 263: ... programs and restart the computer Contacting Customer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit http www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in ...

Page 264: ...drive activity LED Boot block header jumper Boot block recovery header ROM recovery header CPLD programming header Clear Password header jumper E50 J7 J9 J10 J11 Clear CMOS header RJ45 jack Stacked RJ45 Dual USB Quad stacked USB First IEEE 1394 connector J12 J13 J14 J20 29 J30 Second IEEE 1394 connector SPDIF input SPDIF output PCI slots PCI extender slot male J31 J35 J37 PCI Express slots Primary...

Page 265: ...eo connector VGA Primary single USB connector Secondary single USB port Microphone jack J73 J74 J75 J76 J77 Line in jack Line out jack Headphone jack Volume control Double stacked headphone Bottom microphone Top connector J78 J80 J81 J82 J83 Double stacked line in Top line out Bottom connector Stacked serial audio connector Primary double stack USB Top Port 2 Bottom Port 1 Secondary double stack U...

Page 266: ... P16 P17 Alert on LAN connector VRM module footprint AUI connector Fan command fan sink header may be 2 or 4 pin Digital audio expansion header P18 P19 P20 P21 P22 SPDIF internal input header SPDIF internal output header Primary IDE connector Secondary IDE MultiBay connector Header for NEWCARD P23 P24 P25 P26 P27 Header for front panel audio Header for front panel USB Internal USB connector 1 Inte...

Page 267: ...U fan header for fansink P80 P81 P82 P83 P84 Primary Serial Attached SCSI SAS connector Second Serial Attached SCSI SAS connector Third Serial Attached SCSI SAS connector Fourth Serial Attached SCSI SAS connector Fifth Serial Attached SAS connector P85 P86 P87 P101 P106 Sixth Serial Attached SAS connector Seventh Serial Attached SAS connector Eighth Serial Attached SAS connector Security board con...

Page 268: ...VRM controller USB front port power switch First USB rear port power switch Second USB rear port power switch U53 XBT XMM1 XMM2 XMM5 XU1 Third USB rear port power switch Battery retainer Memory slot DIMM1 or RIMM1 populated and tested Following memory slots Primary processor socket XU2 XU15 U15 XU19 U19 Y1 Y2 Secondary processor socket System ROM and Socket Socket XU15 ROM U15 SPI ROM and socket X...

Page 269: ...Y4 Y5 H5 Secondary NIC clock crystal RTC clock crystal tie down 257 ...

Page 270: ... bootable device creating 35 DiskOnKey 35 36 HP Drive Key 35 36 USB flash media device 35 booting options Full Boot 205 Quick Boot 205 C cable CMT hard drive removal and replacement 80 cable connections CMT 68 SFF 125 USDT 170 cable lock CMT 62 SFF 110 USDT 160 cable lock provision 47 cable management CMT 67 SFF 124 USDT 169 cable pinouts SATA data 49 SATA power 49 cautions AC power 51 cables 58 c...

Page 271: ...moval and replacement 113 USDT removal and replacement 163 computer cleaning 56 Computer Setup Utilities 33 configuring power button 37 connecting SFF drive cables 127 connections CMT system board 68 SFF system board 125 USDT system board 170 connector pin assignments 191 controlling access to computer 38 country power cord set requirements 204 cover lock 45 cover lock security caution 45 Customer...

Page 272: ...val and replacement 149 USDT removal and replacement 184 helpful hints 217 hood sensor CMT removal and replacement 63 HP Backup and Recovery Manager 28 Client Catalog for SMS 28 Client Foundation Suite 27 Client Management Interface 24 Client Manager 25 Client Premium Suite 27 Drive Key 35 HP ProtectTools Security Manager 26 Lifecycle solutions 21 OpenView 22 OpenView Client Configuration Manager ...

Page 273: ...42 clearing 43 deleting 43 power on 41 security 41 setup 41 42 PC deployment 21 PCI card 72 74 120 122 PCI Express card 72 74 120 122 PCI Express Mini Card pin assignments 201 PCI Express pin assignments 199 PCN Proactive Change Notification 31 port cover removal and replacement 179 POST error messages 205 power button configuring 37 dual state 37 power cord set requirements country specific 204 p...

Page 274: ...power switch assembly 147 SFF processor 150 SFF ReadyBoost card 144 SFF Smart Cover Lock 108 SFF speaker 151 SFF system board 153 USDT battery 189 USDT bezel blanks 165 USDT computer access panel 163 USDT fan 181 USDT front bezel 164 USDT hard drive 174 USDT hard drive cage 178 USDT heatsink 184 USDT I O panel 183 USDT optical drive 170 USDT optical drive connector 173 USDT port cover 179 USDT pro...

Page 275: ...over Sensor protection levels 45 setting 45 SODIMMs installing 166 specifications 166 software Active Management Technology 29 Altiris AClient 22 Altiris Deployment Solution Agent 22 asset tracking 38 backing up 19 Drive Protection System 47 HP Client Catalog for SMS 28 HP Client Foundation Suite 27 HP Client Management Interface 24 HP Client Manager 25 HP Client Premium Suite 27 HP OpenView Agent...

Page 276: ... for disassembly 159 processor removal and replacement 186 ReadyBoost card removal and replacement 180 rear chassis fan removal and replacement 188 speaker removal and replacement 182 system board connections 170 system board removal and replacement 187 V ventilation proper 55 Verdiem Surveyor 23 W Wake on LAN feature 240 Web sites BIOS download 31 HP Client Foundation Suite 27 HP Client Foundatio...