Troubleshooting Guide www.hp.com/in 8-10
Troubleshooting
n
Remove any hardware that was recently added to your system.
¦
Remove any software that was recently installed.
n
Run the
Restore Plus!
DVD.
CAUTION:
Running the
Restore Plus!
DVD will erase all data on the hard.
drive
For sales information and warranty upgrades (HP Care Pack Services),
call your local authorized service provider or dealer.
If you encounter problems with the computer, monitor, or software, see
the following list of general suggestions before taking further action:
n
Check that the computer and monitor are plugged into a working
electrical outlet.
n
Check to see that the computer is turned on and the green power light
is on.
n
Check to see that the monitor is turned on and the green monitor light
is on.
n
Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
n
Press and hold any key. If the system beeps, the keyboard should be
operating correctly.
n
Check all cable connections for loose connections or incorrect
connections.
n
Wake the computer by pressing any key on the keyboard or pressing
the power button. If the system remains in standby mode, shut down
the computer by pressing and holding the power button for at least
four seconds then press the power button again to restart the
computer. If the system will not shut down, unplug the power cord,
wait a few seconds, then plug it in again. The computer will restart if
automatic start on power loss is set in Computer Setup. If it does not
restart, press the power button to start the computer.
Helpful Hints
!