Service Manual
Troubleshooting and Diagnostics
3-9
Symptom
Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not boot on
battery, but boots
on AC
Make sure battery is properly
installed and fully charged.
Check battery level on battery
LEDs.
Check battery contacts. If
available, try another battery.
Battery or contacts
Motherboard
Does not boot from
floppy drive
Make sure floppy disk is
bootable.
Use BIOS Setup to check
default boot order.
Floppy disk or floppy
drive
Motherboard.
Make sure floppy
drive is installed and
connected correctly.
Does not boot from
CD in CD/DVD drive
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
CD/DVD drive
Motherboard
Make sure CD/DVD
is installed and
connected correctly.
Sluggish startup or
shutdown
Use Tools tab in disk’s
Properties sheet to check hard
disk. Use Disk Defragmenter to
optimize hard disk.
Delete temporary and
unneeded files.
Hard drive
Error message such
as “Invalid system
disk” or “Auto IDE
error”
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts
Hard drive
If notebook boots
from floppy drive,
check for corrupt files
on hard drive, use
Recovery
CDs to
reinstall factory
software onto hard
drive, replace hard
drive.
Password forgotten
Verify proper ownership, and
then follow removal
procedure with owner
and record appropriate
data—see page 5-2.
User must call
Technical Support
and provide
proof of ownership.
Password removal
is restricted to certain
sites.
See page 5-2.
Power