Service Manual
Troubleshooting and Diagnostics
3-13
Symptom
Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Files corrupted
Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use
Recovery
CDs to reformat
hard disk and reinstall factory
software.
Disk capacity less
than normal
Check hard disk using Tools
tab in disk’s Properties sheet.
Check partitions using Control
Panel, Administrative Tools,
and Computer Management
under Storage.
Use
Recovery
CDs to reformat
hard disk and reinstall factory
software.
Hard drive
Disk’s reported
capacity is less than
actual size
Hard disk allocates
approximately
20 MB to diagnostic software.
This space is unavailable for
other uses, and not included in
hard disk capacity reported by
Windows.
Floppy drive
General problems
No response from floppy drive.
Floppy drive
Motherboard
Make sure floppy
drive is installed and
connected correctly.
CD/DVD drive
Particular CD or DVD
not playing properly
Check disk for proper insertion,
dirt,
or damage. Clean with soft
cloth or replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Cannot read any
CD or DVD
Restart notebook.
Make sure CD/DVD drive is
installed properly.
CD/DVD drive
DVD movie stops
playing
DVD may be double-sided.
Movie may be paused.
Press
Play
button.