Troubleshooting
Getting Started
A–5
Is Software Functioning Abnormally?
If your software becomes unresponsive or responds abnormally:
■
Restart the notebook:
❏
Select
Start > Turn Off Computer > Restart.
(On your
notebook, the Turn Off Computer button may be called
the Shut Down
button, depending on your network
connections).
If you cannot restart the notebook using these procedures,
refer to the next section,
“Is the Notebook Unresponsive?”
■
Run a virus scan. For information about using the antivirus
resources on your notebook, refer to
“Protect Your
Notebook”
in
Chapter 3, “Next Steps.”
■
If the notebook feels extremely warm, allow it to cool to
room temperature. For more information about notebook
overheating, refer to
“Is the Notebook Overheating?”
later in
this appendix.
■
If you are using an optional cordless mouse, make sure that
the mouse battery is adequately charged and that the cordless
mouse is not causing interference.
