HP Compaq NX9020, Startup Manual

Page 1: ...ok Series Document Part Number 370699 001 June 2004 This guide explains how to set up your notebook and begin using it It also provides battery pack power management and troubleshooting information Enhanced for Accessibility ...

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Page 3: ...e without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Startup Guide HP Notebook Series First Edition June 2004 Reference Number ze4900 nx9...

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Page 5: ...our Notebook 1 8 Step 1 Insert the Battery Pack 1 8 Step 2 Connect AC Power 1 9 Step 3 Connect a Phone Line 1 10 Step 4 Turn On the Notebook 1 11 Step 5 Set Up Windows 1 12 Using the Documentation CD 1 12 2 Basic Operation Operating Your Notebook 2 1 Default Power Settings 2 2 To Reset the Notebook 2 3 To Change the Boot Device 2 3 To Use the TouchPad 2 4 To Use the Tap to Click Function of the To...

Page 6: ... Most from Your Battery Packs 3 3 Disposing of a Used Battery Pack 3 5 4 Troubleshooting Troubleshooting Your Notebook 4 1 Display Problems 4 1 Hard Drive Problems 4 2 Keyboard and Pointing Device Problems 4 3 Power and Battery Pack Problems 4 5 Startup Problems 4 6 Configuring Your Notebook 4 7 To Run the BIOS Setup Utility 4 7 Updating Software and Drivers from the Web 4 8 Using System Recovery ...

Page 7: ...er from the product by unplugging the power cord from the electrical outlet If provided with a three conductor power cord having a three pin attachment plug plug the cord into a grounded earthed outlet Do not disable the power cord grounding pin The grounding pin is an important safety feature ÅWARNING To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstati...

Page 8: ...n electrical storm There may be a remote risk of electrical shock from lightning Do not use a telephone connection to report a gas leak in the vicinity of the leak Use only the power cord and battery packs indicated in this guide Do not dispose of battery packs in a fire They may explode Check with local codes for possible special disposal instructions Disconnect the modem cable before opening the...

Page 9: ...hard drive activity and battery 2 TouchPad scroll pad Click 8 Battery pack buttons and an on off button 3 Power button turns the notebook 9 Wireless on off button and on and off indicator light select models only 4 Keyboard status lights Infrared port select models only 5 One Touch buttons q Hard drive 6 Notebook open close latch Startup Guide 1 3 ...

Page 10: ...t models only 4 S Video out jack w Audio jacks left to right select models only external microphone audio out headphones 5 Parallel port LPT1 use this port e Volume control for a parallel printer or other parallel device select models only 6 Serial port COM1 use this port r Audio mute button and audio for a serial mouse modem printer mute light or other serial device select models only 7 External ...

Page 11: ... To prevent an unresponsive system and the display of a warning message install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country If you install a device and then receive a warning message remove the device to restore notebook functionality Then contact Customer Care Startup Guide 1 5 ...

Page 12: ...notebook 1 Power mode On notebook is on even if the display is off Blinking notebook is in Standby Off notebook is off or in Hibernation 2 Hard drive activity On notebook is accessing the hard drive 3 Battery status Green AC adapter is connected and the battery pack is fully charged Amber AC adapter is connected and the battery pack is charging Blinking AC adapter is connected and the battery pack...

Page 13: ...ard locks 1 Caps Lock On Caps Lock is active 2 Num Lock On Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock On The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys Otherwise cursor control is active as marked on an external keyboard Startup Guide 1 7 ...

Page 14: ...oduct When you set up your notebook for the first time you will connect the AC adapter charge the battery pack turn on the notebook and run the Microsoft Windows Setup program Step 1 Insert the Battery Pack ÅWARNING Do not mutilate or puncture battery packs Do not dispose of battery packs in fire or they can burst or explode releasing hazardous chemicals Rechargeable battery packs must be recycled...

Page 15: ...he notebook or adapter cause data loss and may void your warranty 1 Plug the AC adapter into the notebook 2 Connect the power cord to the AC adapter 3 Plug the power cord into a wall outlet The notebook battery starts charging When unplugging the power cord unplug it from the outlet before unplugging it from the AC adapter While the battery pack is charging you can continue with the section Step 3...

Page 16: ...imes called a data line Do not use a digital line 2 Connect the telephone cord RJ 11 into a telephone jack 3 Plug the other end of the telephone cord into the RJ 11 modem jack on the notebook For details about using the modem including AT commands see the Documentation CD included with your notebook 1 10 Startup Guide ...

Page 17: ...r several hours to fully charge the battery pack Charge times will vary ÅWARNING This notebook is designed to run demanding applications at full power As a result of increased power consumption it is normal for the notebook to feel warm or hot when used continuously To avoid potential discomfort or burns do not block the air vents or use the notebook on your lap for extended periods The notebook c...

Page 18: ...ountry or region settings Select Start Control Panel Printers and Other Hardware Phone and Modem Options then choose your country region Using the Documentation CD Information about using the notebook can be found on the Documentation CD included with the notebook To view a guide 1 Insert the Documentation CD into a CD or DVD drive If autorun is enabled the reference library menu is displayed on t...

Page 19: ...and stop your notebook by using the power button At other times power considerations types of active connections and startup time may cause you to use alternative methods to start or stop your notebook This chapter describes several methods Startup Guide 2 1 ...

Page 20: ...aves significant status light will blink Computer Stand By power or Turns off the display Allow the system to time out and other components Maintains current session in RAM Restarts quickly Restores network connections Hibernation Power If the notebook is already on Saves maximum status light will briefly press the power power turn off button Saves current or session to disk then Press Fn F12 shut...

Page 21: ...er clip into the reset button on the bottom of the notebook then press the power button to restart To Change the Boot Device The notebook normally boots from its internal hard drive You can also boot the notebook from a diskette drive a CD ROM drive or an internal network interface card 1 Select Start Turn Off Computer Restart 2 When the logo screen appears press esc to display the Boot menu 3 Use...

Page 22: ...are typing The indicator light turns off when you turn off the TouchPad 1 Click buttons The Click buttons work like the left and right buttons on a standard mouse 2 TouchPad touch sensitive pointing device 3 TouchPad on off button and indicator light 4 Scroll pad The scroll pad scrolls vertically to display the contents of the active window 2 4 Startup Guide ...

Page 23: ...ed by default To disable it follow the instructions included here 1 Select Start Control Panel Printers and Other Hardware Mouse The Mouse Properties dialog box opens 2 Select the Tapping tab 3 In the left panel clear the Tapping check box 4 Select Apply OK The Tap to Click function is now disabled Startup Guide 2 5 ...

Page 24: ...ncreases the display brightness Fn F5 Toggles the external monitor on and off Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are active otherwise cursor control is active as marked on an external keyboard Fn F12 Initiates Hibernation Fn NumLock Toggles Scroll Lock on and off Fn Page Up Increases the audio volume and ca...

Page 25: ...l be hard coded on the DVD drive and will be permanent Your warranty does not cover the expense of correcting this situation Refer to the Help for your DVD player software for details about setting region codes To Write to DVD Media Select Models Only If your notebook is equipped with a DVD RW R and CD RW Combo Drive you must install your DVD burning software from the CDs included with your notebo...

Page 26: ...play Then select Settings tab Advanced button Display tab 3 To enable the TV select the red button next to TV If the S Video cable is not plugged into your notebook and TV the red button will not be displayed 4 Select Apply to accept the changes 5 If you are prompted to restart Windows select Yes To Connect an Infrared Device Select Models Only Select models include an infrared port By default the...

Page 27: ...button ALI fast infrared controller Enable Device button 3 Select Next Finish Close Then close all open dialog boxes To check the status of communications open Wireless Link by selecting Start Control Panel Printers Other Hardware Wireless Link Printing to an Infrared Printer Install your printer and assign it to the notebook infrared port You can then print from your applications or by following ...

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Page 29: ...ery Status From the battery status light Check the battery status light on the notebook From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information see Windows Help for details The icon resembles a battery when a battery pack is the notebook s sole source of power Place the pointer over the power icon to display the remaining battery char...

Page 30: ...es the remaining charge each light represents 20 percent of a full charge To Respond to a Low Battery Warning The notebook automatically alerts you when the battery power drops to a critically low level The notebook first emits a high pitched beep or displays a warning message Then if you do not restore power within a short time the notebook goes into Hibernation After the notebook enters Hibernat...

Page 31: ...ttings and level of use To Get the Most from Your Battery Packs Follow these suggestions to make your battery power last as long as possible Plug in the AC adapter especially when using a CD ROM or DVD ROM drive or any external connections such as a PC Card or a modem Set the display brightness to the lowest comfortable level Fn F1 Put the notebook in Standby when you will not be using it for a sh...

Page 32: ...cks Do not leave battery packs unused for long periods If you have more than one rotate them Unplug the AC adapter when the notebook is not in use If the notebook will be unused and unplugged for more than 2 weeks remove and store the battery pack Ä CAUTION To prevent damage to the battery pack do not expose it to high temperatures for extended periods of time High temperatures accelerate the self...

Page 33: ...hed the end of its useful life do not dispose of it in general household waste In Europe dispose of or recycle battery packs by using the public collection system or by returning them to HP your service partner or their agents In other regions refer to the Worldwide Telephone Numbers booklet included with the notebook to contact HP and request information about battery pack disposal For more infor...

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Page 35: ...ence Guide on the Documentation CD included with your notebook Use the Windows troubleshooters Select Start Help and Support Select the question mark One Touch key located at the top of the keyboard See the Microsoft Windows manual shipped with the notebook Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for help and support Display Problems If the Notebook Is On...

Page 36: ...k the connections The external monitor may not be detected In the BIOS Setup utility try setting Video Display Device to Both in the System Devices menu If you are using a TV connected to the optional S Video port you must activate the TV Hard Drive Problems If the Notebook Hard Drive Does Not Spin Make sure the notebook has power If necessary connect the AC adapter and make sure it is fully plugg...

Page 37: ...necessary you can format the hard disk and reinstall the original factory software using the system recovery features described in the Troubleshooting chapter of the Reference Guide Keyboard and Pointing Device Problems Use these suggestions for built in or external devices If the Pointer Is Difficult to Control Adjust the pointer controls Select Start Control Panel Printers and Other Hardware Mou...

Page 38: ...r Restart If the Notebook Stops Responding Press ctrl alt del and use Task Manager to end the application that is not responding Press the power button for at least 4 seconds to turn off and reset the notebook Unsaved data will be lost Then press the power button again to turn the notebook back on If nothing happens insert the tip of a paper clip into the reset button on the bottom of the notebook...

Page 39: ...e power source and the notebook and that the battery charging light on the notebook is on If you are using a power strip remove the AC adapter from the power strip and plug it directly into a wall outlet Make sure the battery pack is fully installed and locked in place Make sure you are using only the AC adapter included with your notebook or other approved adapter that meets the power requirement...

Page 40: ...es not respond remove the battery pack and AC adapter remove any PC Cards and undock the notebook if docked Then plug in the AC adapter again and reset the notebook using the reset button If the Notebook Will Not Boot from Battery Power Make sure the battery pack is properly inserted and fully charged Check the battery charge by removing it and pressing the pad on the side of the battery pack The ...

Page 41: ...t Start Turn Off Computer Restart 2 When the logo screen appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the left and right arrow keys to move among menus Press the up and down arrow keys to move among parameters in a menu Press or to move through values for the current parameter or press enter to chang...

Page 42: ...res The notebook system recovery process provides several options for recovering optimal system functionality System Restore and OS CDs operating system CDs enable you to recover or repair your notebook without losing personal data The OS CD also enables reinstallation of the operating system software provided with the notebook For detailed information see the Troubleshooting chapter in the Refere...

Page 43: ...lly set personal restore points when the notebook is functioning at optimal performance and before installing new software or devices This enables you to return to a previous configuration restore point if you encounter problems To set a system restore point 1 Select Start Help Support Select the task Use Tools to view your computer information and diagnose problems Select System Restore A System ...

Page 44: ...2 Immediately insert the OS CD into the notebook 3 Press and hold the power button for 5 seconds to turn off the notebook 4 Press the power button again to start the notebook 5 When prompted press any key to boot from CD After a few minutes the Welcome to Setup screen is displayed 6 Press enter to continue A Licensing Agreement screen is displayed 7 Press F8 to accept the agreement and continue Th...

Page 45: ...o external power and turn on the notebook 2 Immediately insert the OS CD into the notebook 3 Press and hold the power button for 5 seconds to turn off the notebook 4 Press the power button again to start the notebook 5 When prompted press any key to boot from the CD After a few minutes the Welcome to Setup screen opens 6 Press enter to continue A Licensing Agreement screen is displayed 7 Press F8 ...

Page 46: ...th the OS CD for hardware driver and system utility refresh and for full system software restoration To reinstall drivers 1 While running Windows insert the Driver Recovery CD into the optical drive 2 If you do not have Autorun enabled select Start Run Then type D SWSETUP APPINSTL SETUP EXE where D indicates the optical drive 3 Select the desired driver s or system utility from the Driver Recovery...

Page 47: ...1 3 low battery warning 3 2 recharging 3 3 release latch 1 5 Index status lights 1 6 troubleshooting 4 5 battery power check status 3 1 low battery warning 3 2 battery status lights 3 1 BIOS Setup Utility 4 7 bottom panel components 1 5 brightness adjusting 2 6 buttons Click 1 3 One Touch 1 3 on off on TouchPad 1 3 power 1 3 1 11 reset 1 5 wireless on off 1 3 C cable lock slot 1 4 CD ROM drive loc...

Page 48: ...e disc 2 7 location 1 3 playing movies 2 7 setting region code 2 7 E external monitor connecting 2 8 port location 1 4 F front panel components 1 3 function hot keys 2 6 H hard drive activity status light 1 6 location 1 3 1 5 troubleshooting 4 2 Hibernation mode 2 2 hot keys 2 6 I identifying components 1 2 increasing display brightness 2 6 infrared port connecting a device 2 8 location 1 3 printi...

Page 49: ...ling operating system 4 11 software 4 12 reinstalling software 4 8 repairing the operating system 4 10 reset button location 1 5 using 2 3 restoring software 4 12 right panel components 1 3 RJ 11 modem jack connecting 1 10 location 1 4 RJ 45 network jack 1 4 S safeguarding data 4 9 safety information 1 1 scroll pad location 1 3 serial port COM1 1 4 setting up the notebook connect phone line 1 10 c...

Page 50: ...ilt in keypad 2 6 TouchPad 1 3 2 4 functions 2 5 transferring files 2 9 troubleshooting battery packs 4 5 display 4 1 hard drive 4 2 keyboard 4 3 power 4 5 startup 4 6 turning off the notebook 2 2 turning on the notebook 1 11 2 2 U updating software 4 8 USB port location 1 4 using BIOS Setup Utility 4 7 V volume control 1 4 W wireless indicator light 1 3 on off button 1 3 Index 4 Startup Guide ...