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iv

Removal and Replacement Procedures   

continued

Mass Storage Devices.............................................................................................................3-26

Drive Positions ................................................................................................................3-26
Hardware Screws.............................................................................................................3-28
Removing a CD-ROM Drive...........................................................................................3-29
Diskette Drive .................................................................................................................3-31
Removing a 7200 rpm Hard Drive from Bays 5 or 6.......................................................3-33
Removing a 10,000 rpm Hard Drive from Bays 5 or 6....................................................3-36
Removing a Hard Drive from the Removable Hard Drive Cage in Bays 1-3 ..................3-40
Installing a Hard Drive in the Removable Hard Drive Cage in Bays 1-3 ........................3-42

SCSI Cables and Guidelines ...................................................................................................3- 46

SCSI Cables.....................................................................................................................3-46
SCSI Guidelines for Installing SCSI Devices..................................................................3-47
SCSI Guidelines for Optimizing Performance ................................................................3-48

System Board Assembly.........................................................................................................3 -49

System Board with Tray and Cage ..................................................................................3-49
System Board Components..............................................................................................3-51

DIMMs ...................................................................................................................................3-52

Important Guidelines for DIMM Installation ..................................................................3-53
Removing a DIMM .........................................................................................................3-54

Processor and Heatsink Assembly ..........................................................................................3-55

Processor Power Modules ...............................................................................................3-56

External Battery......................................................................................................................3-57

Running Computer Setup ................................................................................................3-57
Installing the Battery .......................................................................................................3-59

Power Switch Cable Assembly...............................................................................................3-61
Power Supply Air Baffle ........................................................................................................3-62
Power Supply..........................................................................................................................3-63

Chapter 4

Diagnostic Tools

Power-on Self-Test (POST)......................................................................................................4-2
POST Error Messages ..............................................................................................................4-3
Troubleshooting Minor Problems .............................................................................................4-8

Power Problems.................................................................................................................4-9
Diskette Drive Problems..................................................................................................4-10
Display Problems ............................................................................................................4-11
Printer Problems ..............................................................................................................4-12
Hard Drive Problems.......................................................................................................4-13
Hardware Installation Problems ......................................................................................4-14
CD-ROM or DVD-ROM Drive (IDE) Problems ............................................................4-15
Memory Problems ...........................................................................................................4-16
SCSI Problems ................................................................................................................4-16
Network Problems ...........................................................................................................4-17
Audio Hardware Conflicts...............................................................................................4-18

Computer Setup and Diagnostic Utilities................................................................................4-19

Computer Setup ...............................................................................................................4-19
Using Computer Setup.....................................................................................................4-20
Compaq Diagnostics........................................................................................................4-23
Computer Checkup (TEST).............................................................................................4-23
Creating a Diagnostics Diskette.......................................................................................4-25
Using Computer Checkup (TEST) or View System Information (INSPECT) ................4-25
Using Compaq Diagnostics for Windows NT .................................................................4-26

Summary of Contents for Compaq SP700

Page 1: ...Professional Workstation SP700 Maintenance and Service Guide Second Edition February 1999 Part Number 328569 002 Spares Part Number 329342 001 Compaq Computer Corporation ...

Page 2: ...en consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Fastart Compaq Insight Manager ROMPaq QVision SmartStart NetFlex QuickFind and PaqFax ...

Page 3: ...l and Replacement Procedures Serial Number 3 1 Service Preparations 3 2 Cable Lock 3 3 Workstation Feet 3 4 Side Access Panel 3 5 Front Bezel 3 6 Blank Drive Bezel 3 7 EMI Cooling Shield 3 8 Speaker 3 9 I O Bracket Assembly 3 10 Important Guidelines for I O Bracket Assembly Replacement 3 11 Expansion Boards 3 12 Identifying PCI and ISA Expansion Slots 3 12 Removing PCI or ISA Expansion Boards 3 14...

Page 4: ... a DIMM 3 54 Processor and Heatsink Assembly 3 55 Processor Power Modules 3 56 External Battery 3 57 Running Computer Setup 3 57 Installing the Battery 3 59 Power Switch Cable Assembly 3 61 Power Supply Air Baffle 3 62 Power Supply 3 63 Chapter 4 Diagnostic Tools Power on Self Test POST 4 2 POST Error Messages 4 3 Troubleshooting Minor Problems 4 8 Power Problems 4 9 Diskette Drive Problems 4 10 D...

Page 5: ...n Support Software for Microsoft Windows NT 4 42 Chapter 5 System Security Security Features 5 1 Password Security 5 2 Windows NT Password 5 5 National Keyboard Delimiter Characters 5 5 Advanced Security Management 5 6 Re enabling Diskette Boot or Diskette Write 5 6 Re enabling a Serial Port or Parallel Port 5 7 Cable Lock Provision 5 7 Chapter 6 Jumper and Switch Information Battery Jumper Settin...

Page 6: ...torm 300 Graphics Controller 7 25 PowerStorm 600 PCI AGP 7 26 Matrox Productiva G100 Multi Monitor Series MMS Graphics Controller 7 26 Matrox Millennium G200 PCI Graphics Controller 7 27 Network Controller 7 28 RJ 45 Network Cable Specifications 7 28 Chapter 8 External Connectors Physical Location 8 1 Pin Assignments 8 3 Index ...

Page 7: ...ardous energy circuits Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Presents clarifying information or specific...

Page 8: ...n including model number LCD firmware revision and POST operations Telephone Numbers For the name of your nearest Compaq Authorized Reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In the United States and Canada call 1 800 OK COMPAQ For continuous improvement calls may be recorded or monitored For Compaq technical support phone numbers o...

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