11-3
Compaq Professional Workstation SP700 Reference Guide
Writer: kmosby Project: Compaq Professional Workstation SP700 Reference Guide Comments: 320280-002
File Name: L-CH11.DOC Last Saved On: 12/11/98 4:29 PM
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Troubleshooting Common Problems
Although your workstation is configured for your particular hardware and
software, problems you encounter while working may not be unique.
Eliminating the typical problems described in this section may save you time
and money. If you do have a problem with your workstation, consider the
problems and possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If the condition
persists contact your Compaq authorized reseller or service provider. Refer to
“Getting Help” in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.
Minor Problems
Table 11-1
Solving Minor Problems
Problem
Possible Cause
Possible Solution
Workstation won’t turn on.
Workstation is not connected
to a working grounded AC
outlet.
Connect to a working
grounded AC outle
t
.
Cable to the electrical outlet is
loose.
Ensure that cable is
connected properly.
A defective PCI or ISA card
has been installed.
Remove any expansion
board that was just
installed.
A board, the expansion board
assembly, or a processor may
not be properly installed.
Ensure boards are
properly seated on the
system board. Ensure
expansion board
assembly and processor
are properly installed in
unit.
Continued