HP CQ58-200, User Manual

Page 1: ...User Guide ...

Page 2: ...dditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2012 Document Part Number 695858 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this ...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...onnecting to a network 14 Connecting to a wireless network 14 Using the wireless controls 14 Using the wireless button 14 Using operating system controls 15 Using a WLAN 15 Using an Internet service provider 15 Setting up a WLAN 16 Configuring a wireless router 16 Protecting your WLAN 16 Connecting to a WLAN 17 Using Bluetooth wireless devices select models only 17 Connecting to a wired network 17...

Page 6: ...edge swipe 28 Using the keyboard and mouse 28 Using ALT GR key combinations 29 Using the keys 29 Using the action keys 29 Using Microsoft Windows 8 shortcut keys 30 Using the hot keys 31 6 Managing power 32 Initiating Sleep and Hibernation 32 Initiating and exiting Sleep 32 Enabling and Exiting User Initiated Hibernation 33 Setting password protection on wakeup 33 Using the power meter and power s...

Page 7: ... storage card 40 Using optical drives 41 Inserting an optical disc 42 Removing an optical disc 43 Sharing data and drives and accessing software 44 8 Maintaining your computer 46 Improving performance 46 Handling drives 46 Replacing a hard drive 46 Using Disk Defragmenter 48 Using Disk Cleanup 49 Adding or replacing memory modules 49 Updating programs and drivers 51 Cleaning your computer 52 Clean...

Page 8: ...ng and recovering 62 Creating recovery media and backups 62 Creating HP Recovery media 63 What you need to know 63 To create HP Recovery media 63 Restore and recovery 64 Using Windows Refresh for quick and easy recovery 65 Remove everything and reinstall Windows 65 How to remove everything and reinstall Windows on your computer 65 Recovering using HP Recovery Manager 66 What you need to know 66 Us...

Page 9: ...on Update or purchase antivirus software Learn more at Using antivirus software on page 56 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 62 Fun things to do You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV or gaming console For more information ...

Page 10: ...then select User guides Important regulatory notices including proper battery disposal information Limited Warranty To access this guide select the HP Support Assistant app select My computer and then select Warranty and User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your...

Page 11: ...ed in your computer Locating software To find out what software is installed on your computer from the Start screen right click using the mouse or swipe from the top of the TouchPad to display the Apps and then select the All apps icon Front Component Description Speakers Produce sound Right side Component Description 1 Optical drive Reads and writes select models only to an optical disk 2 Optical...

Page 12: ...ter 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left side Component Description 1 External monitor port Connects an external VGA monitor or projector 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatic...

Page 13: ... the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capac...

Page 14: ...elect CyberLink YouCam from the list of applications 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access thi...

Page 15: ...d light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 7 ...

Page 16: ...ergy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 8 Chapter 2 Getting to k...

Page 17: ... exit Hibernation default enabled CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings From the Start screen type power Select Settin...

Page 18: ...tes the following functions Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start screen 4 Action keys Execute frequently used system functions 5 Windows applications key Displays a shortcut menu for a selected object 10 Chapter 2 Getting to know your computer ...

Page 19: ...low to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery release latch Releases the battery from the battery bay Bottom 11 ...

Page 20: ... functionality and then contact customer support through Help and Support To access Help and Support from the Start screen type h and then select Help and Support from the list of applications 5 Hard drive cover The hard drive cover provides access to the hard drive bay Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel intern...

Page 21: ...eless certification label or labels Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certif...

Page 22: ...to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support From ...

Page 23: ...ss access points that can accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must co...

Page 24: ...When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about...

Page 25: ...e notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using Bluetooth wireless devices select models only A Bluetooth device provides short range...

Page 26: ...requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the ...

Page 27: ...nition devices Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphone Records sound 2 Webcam select models only Records video and captures still photographs To use the webcam from the Start screen type c and then select CyberLink YouCam from the list of applications 3 Webcam light select models only On The webcam is in use 4 USB...

Page 28: ...he webcam you can stream video with your instant messaging software capture and share video and take still photos To use the webcam from the computer Start screen type c and then select CyberLink YouCam from the list of applications For details about using the webcam go to Help and Support From the Start screen type h and then select Help and Support Using audio On your HP computer you can play mu...

Page 29: ...er 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play the recording To confirm or change the audio settings on your computer 1 From the Start screen type c and then select Control Panel from the list of applications 2 Select Hardware and Sound Sound Using video Your HP computer is a powerful video device that enables you to watc...

Page 30: ... the screen image on the external device only Each time you press f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose the Extend option From the Start screen type c and then select Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution for best results Connecting an HDMI TV or monitor To see the c...

Page 31: ...elect Control Panel Select Appearance and Personalization Under Display select Adjust screen resolution for best results Configuring audio settings with HDMI TV HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer if the HDMI sound does not configure itself automatically you can turn on HDMI audio by following these steps 1 On ...

Page 32: ...your photo and video collections To start CyberLink PowerDVD from the Start screen type c and then select CyberLink PowerDVD from the list of applications For more information about using CyberLink PowerDVD see the PowerDVD software Help 24 Chapter 4 Enjoying entertainment features ...

Page 33: ... keypad Using the TouchPad The TouchPad allows you to navigate the computer with simple finger movements You can customize the touch gestures by changing settings button configurations click speed and pointer options From the Start screen type c to display the Apps list Select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse Turning the TouchPad off or on To...

Page 34: ...hat you want to turn on or off 2 Click Apply and then click OK Scrolling Scrolling is useful for moving up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Pinching zooming Pinching and zooming allow you to zoom out or in on images or text Zoom in or out by placing two fingers together on the TouchPad zone and then m...

Page 35: ...hare start apps access devices or change settings Slide your finger gently from the right edge to display the charms Top edge swipe The top edge swipe allows you to open apps available on the Start screen IMPORTANT When an app is active the top edge gesture varies depending on the app Slide your finger gently from the top edge to display available apps Using TouchPad gestures 27 ...

Page 36: ...itch between apps Using the keyboard and mouse The keyboard and mouse allow you to type select items scroll and to perform the same functions as you do by using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions 28 Chapter 5 Navigating using touch gestures pointing devices and the keyboard ...

Page 37: ...The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assigned function for that key To use an action key function press and hold the key The action key feature is enabled at the factory You can disable this feature in Setup Utility BIOS See Using Setup Utility BIOS and System Diagnostics on page 59 for instructions on opening Setup Utility BIOS and then follow the ins...

Page 38: ...rementally as long as you hold down the key f10 Increases speaker volume incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts...

Page 39: ... hot keys A hot key is a combination of the fn key and the esc key the b key or the spacebar To use a hot key Briefly press the fn key and then briefly press the second key of the combination Function Hot key Description Display system information fn esc Displays information about system hardware components and the system BIOS version number Using the keyboard and mouse 31 ...

Page 40: ...er Options in Windows Control Panel For more information see Enabling and Exiting User Initiated Hibernation on page 33 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information do not initiate Sleep while reading from or writing to a disc or an external media card NOTE You cannot initiate any type of networking connecti...

Page 41: ...ptions 2 Click Hardware and Sound and then click Power Options 3 In the left pane click Require a password on wakeup 4 Click Change Settings that are currently unavailable 5 Click Require a password recommended NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions ...

Page 42: ...ternal power the computer runs on battery power If the computer has a charged battery installed and the AC adapter is disconnected from the computer the computer automatically switches to battery power and the display brightness decreases to conserve battery life The battery in the computer slowly discharges when the computer is off and unplugged from external power Computer battery life varies de...

Page 43: ...sistant app on the Start screen and then select Battery and performance If Battery Check indicates that your battery should be replaced contact support Conserving battery power Tips for conserving battery power and maximizing battery life Lower the brightness on the display Select the Power saver setting in Power Options Remove a user replaceable battery from the computer when it is not being used...

Page 44: ...apter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to ...

Page 45: ...r provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions WARNING Do not charge the computer battery while you are onboard aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a disc select models...

Page 46: ...need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the c...

Page 47: ... the computer s power to run others have their own power source Some devices come with software that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 14 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have mo...

Page 48: ...th the device 2 From the Windows Desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Remove the device Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and its AC power cord is unplugged 1 Connect the device...

Page 49: ...o safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 From the Windows Desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card is not ejected pull the card out of the slot Using optic...

Page 50: ...ion one time on the DVD After the information is recorded on the disc it cannot be changed or erased it is permanent The DVDs can be used in DVD R drives DVD Re Writable DVD RW or DVD RW which allow to read information and record information many times to the disc Information on the disc can be erased The DVDs can be used in DVD R drives Note the following when using BDs CyberLink PowerDVD is inst...

Page 51: ...e until the disc snaps into place NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how you want to use the media content Removing an optical disc 1 Press the release button 1 on the drive bezel to r...

Page 52: ...disc like a DVD movie or game is copy protected it cannot be shared To share on the same network 1 From the Windows Desktop select File Explorer 2 Click the Share tab on the Libraries window and then click Specific people 3 Type a name in the File Sharing box and then click Add 4 Click Share To share information from your Local Disk 1 On the Windows Desktop open File Explorer 2 Click Local Disk C ...

Page 53: ...your active networks select an active network 4 Select Change advanced sharing settings to set sharing options for privacy network discovery file and printer sharing or other network options Using optical drives 45 ...

Page 54: ...r pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a drive bay When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package FRAGILE Avoid exposing a drive to magneti...

Page 55: ...hen shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery Remove the hard drive 1 Remove the service door 2 Loosen the hard drive cover screw 1 and then lift up the cover 2 and remove it 3 Impro...

Page 56: ...t the hard drive cable 3 from the hard drive To install a hard drive reverse this procedure Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means data on your drive is not contiguous sequential and because of this the hard drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or 4...

Page 57: ...d then click Free up disk space by deleting unnecessary files 2 Follow the on screen instructions Adding or replacing memory modules Adding memory can help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work e...

Page 58: ... power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer 6 Remove the service door from the computer 7 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gently pull the mod...

Page 59: ...il the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to th...

Page 60: ...moving dirt and debris Cleaning the TouchPad and keyboard CAUTION Never allow liquids to drip between the keys on the keyboard even when you are cleaning the computer This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a chamois cloth moistened with an alcohol free glass cleaner or u...

Page 61: ...l be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply onboard aircraft in hospitals near exp...

Page 62: ... Security cable lock Locating your security software HP Security Assistant provides a starting location for quick access to a collection of security software applications that are organized by task Instead of searching for each application through the Control Panel HP Security Assistant allows you to access the applications for the following security tasks Setting up Internet and antivirus securit...

Page 63: ... information Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Setup Utility BIOS contents Setting Setup Utility BIOS passwords Password Function Administrator password Must be entered each time you access Setup Utility BIOS If you forget your administrator password you cannot access Setup Utility BIOS NOTE The administrator...

Page 64: ...t screen type h and then select Help and Support from the list of applications Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and software There are two types of firewalls to consider Host based firewalls Software that protects onl...

Page 65: ...ovide software updates to their products to correct security problems and improve functionality of the software Securing your wireless network When you set up your wireless network always enable security features For more information see Protecting your WLAN on page 16 Backing up your software applications and information Regularly back up your software applications and information to protect them...

Page 66: ...security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place 58 Chapter 9 Securing your computer and information ...

Page 67: ...rly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versi...

Page 68: ... a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the...

Page 69: ...NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 61 ...

Page 70: ...o the state it originally came in from the factory All hard drive data is wiped out and all of the partitions are re created See Creating HP Recovery media on page 63 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains informati...

Page 71: ... with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like DVD recovery media you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S suppor...

Page 72: ...ame pre installed on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 65 Should you choose to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For mo...

Page 73: ...t affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The Remove everything and reinstall Windows option provides a speedy simple way to return the computer to its original sta...

Page 74: ... media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails or if all attempts to correct any functional computer issues fail To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain r...

Page 75: ...for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Make sure the HP Recovery media you created is inserted 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removi...

Page 76: ...d current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label ...

Page 77: ...installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching ...

Page 78: ...r your computer 52 checking audio functions 21 cleaning your computer 52 components bottom 11 display 6 front 3 left side 4 right side 3 top 7 computer reset 65 computer traveling 36 configuring audio for HDMI 23 connecting to a WLAN 17 connector power 4 corporate WLAN connection 17 critical battery level 36 CyberLink PowerDVD 24 D deleted files restoring 64 digital card inserting 41 Digital Media...

Page 79: ...ifying 4 optical drive light identifying 3 optical drive identifying 3 19 optional external devices using 40 original system recovery 66 P passwords Setup Utility BIOS 55 Windows 55 pinching TouchPad gesture 26 ports external monitor 4 20 21 HDMI 5 20 22 USB 4 5 19 VGA 21 power battery 34 power button identifying 9 power connector identifying 4 power lights identifying 8 PowerDVD 24 product name a...

Page 80: ...ports identifying 4 5 19 using external AC power 37 using passwords 54 V vents identifying 4 11 VGA port connecting 21 video 21 W webcam 20 webcam light identifying 6 19 webcam identifying 6 19 Windows backup 62 File History 62 64 Refresh 64 65 reinstall 64 65 remove everything and reinstall option 65 reset 65 restoring files 64 system restore point 62 64 Windows applications key identifying 10 Wi...