HP Elite C1030 Chromebook, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2020 Document Part Number M16432 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To access the latest user guides go to http ...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ... considerations 17 Plastic parts 17 Cables and connectors 17 Drive handling 17 Workstation guidelines 18 Electrostatic discharge information 18 Generating static electricity 19 Preventing electrostatic damage to equipment 19 Personal grounding methods and equipment 20 Grounding the work area 20 Recommended materials and equipment 20 Packaging and transporting guidelines 21 5 Removal and replacemen...

Page 6: ...he Chromebook Recovery Utility 43 Creating recovery media 43 Recovering the Chrome operating system 43 Setting up your computer after a reset or recovery 44 Erasing and reformatting the recovery media 44 7 Specifications 45 Computer specifications 45 34 3 cm 13 5 in display specifications 46 8 Statement of memory volatility 47 Current BIOS steps 47 Nonvolatile memory usage 49 Questions and answers...

Page 7: ...10 Recycling 55 Index 56 vii ...

Page 8: ...viii ...

Page 9: ...Intel UHD Graphics Supports HD Decode DX12 and HDMI Display 34 3 cm 13 5 in Widescreen Ultra Extended Graphics Array WUXGA 1920 1280 UWVA WLED eDP PSR narrow bezel 1 15 W touch screen privacy Gen4 USI support Antiglare 400 nits BrightView 400 nits Antiglare privacy gen4 1000 nits Memory Soldered on board nonupgradeable DDR4 2666 dual channel support Supports the following configurations 16 GB 8 GB...

Page 10: ...t plug unplug and autodetect for correct output to wide aspect vs standard aspect video HDMI v1 4b supporting up to 1920 1080 60 Hz via USB Type C Audio out headphone audio in microphone combo jack 2 USB 3 1 Gen 1 Type C right and left side support charging power delivery video and data 1 USB 3 1 Gen 1 Type A Nano SIM slot microSD card reader Privacy switch Volume button Keyboard pointing devices ...

Page 11: ...mponents and their descriptions continued Category Description 1 m Security Nano security lock slot Fingerprint sensor Google Titan C Operating system Google Chrome 64 Serviceability End user replaceable parts AC adapter 3 ...

Page 12: ... 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 3 AC adapter and battery light On White The AC adapter is connected and the battery is fully charged On Amber The AC adapter is connected and the battery is charging Blinking amber The battery has an error Off Th...

Page 13: ...l standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 USB Type C power connector and SuperSpeed Plus port Connects an AC adapter that has a USB Type...

Page 14: ...iefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 10 seconds to turn off the computer To learn more about yo...

Page 15: ...u to video chat record video and record still images NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental ...

Page 16: ...ption Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen Fingerprint reader Fingerprint readers can be located on the touchpad on a side panel of the computer or on the top cover below the keyboard 8 Chapter 2 Components ...

Page 17: ...ou register your fingerprint that all sides of your finger are registered by the fingerprint reader Special keys Use the illustration and table to locate the special keys Table 2 6 Special keys and their descriptions Component Description 1 esc key Activates certain computer functions when pressed in combination with other keys such as tab or shift 2 Action keys Execute frequently used system func...

Page 18: ...n be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number...

Page 19: ... components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 11 ...

Page 20: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 12 Chapter 3 Illustra...

Page 21: ...M11040 002 WWAN module not illustrated L98230 002 7 Speaker Kit M00436 001 For use in models without WWAN M10724 001 For use in models with WWAN M10723 001 8 System board includes integrated processor and system memory includes replacement thermal material Intel Core i7 10610U processor and 16 GB of system memory models with WWAN M25776 001 Intel Core i7 10610U processor and 8 GB of system memory ...

Page 22: ...Kit as spare part number M10736 001 M10722 001 Miscellaneous parts To identify the miscellaneous parts use this table Table 3 2 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter USB Type C nPFC 1 8 m 65 W L67440 001 45 W L43407 001 Cable Kit includes sensor board cable and touchpad cable M10736 001 Bracket Kit includes fingerprint sensor bracket and lock brack...

Page 23: ...th America L19367 001 People s Republic of China L19368 001 South Africa L19369 001 South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 The United Kingdom L19373 001 Power cord C5 1 8 m Australia L19358 002 Brazil L19359 002 Denmark L19360 002 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 00...

Page 24: ...able 3 2 Miscellaneous part descriptions and part numbers continued Component Spare part number Taiwan L19372 002 Thailand L19371 002 The United Kingdom L19373 002 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...work area to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required t...

Page 26: ... static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assem...

Page 27: ...00 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As littl...

Page 28: ... To prevent static damage at the work area follow these precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate H...

Page 29: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 30: ...he parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 17 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation ...

Page 31: ...to release the top of the cover from the computer 1 3 Remove the bottom cover from the computer 2 To replace the bottom cover reverse the removal procedures Battery To remove the battery use this procedure and illustration Table 5 2 Battery description and part number Description Spare part number Battery 4 cell 50 Whr L93559 002 Component replacement procedures 23 ...

Page 32: ... Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of...

Page 33: ...ge 22 3 Disconnect the battery cable from the system board see Battery on page 23 Remove the solid state drive 1 Use a thin tool to remove the cover from the solid state drive 1 2 Remove the Phillips M2 0 3 0 screw 2 that secures the drive to the computer 3 Pull the drive away from the socket to remove it 3 To install the solid state drive reverse the removal procedures NOTE Solid state drives are...

Page 34: ...rom the ZIF connector on the touchpad 1 2 Remove the protective shielding from the top of the touchpad 3 Remove the six Phillips M2 0 2 0 screws 2 that secure the touchpad to the computer 4 Remove the touchpad from the computer 3 Reverse this procedure to install the touchpad Speakers To remove the speakers use this procedure and illustration Table 5 5 Speaker description and part number Descripti...

Page 35: ...els with WWAN Disconnect the speaker cable from the system board 1 2 Disconnect the antenna cables from the WWAN module 2 3 Remove the four Phillips M1 6 3 2 screws 3 that secure the speakers to the computer 4 Remove the speakers from the computer 4 5 Models without WWAN Disconnect the speaker cable from the system board 1 6 Remove the four Phillips M1 6 3 2 screws 2 that secure the speakers to th...

Page 36: ...Before removing the fingerprint sensor board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove the battery see Battery on page 23 4 Remove the speaker see Speakers on page 26 Remove the fingerprint sensor board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the fingerprint sensor brac...

Page 37: ...n Spare part number Heat sink with fans M10734 001 Before removing the heat sink with fans follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove the battery see Battery on page 23 Remove the heat sink with fans 1 Disconnect the fan cables from the system board 1 2 Remove the five Phillips M2 0 2 0...

Page 38: ...k is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal pads 1 and thermal paste 2 are used on the heat sink Reverse this procedure to install the heat sink with fans Sensor IR board To remove the sensor board use this procedure and illustration 30 Chapter 5 Removal...

Page 39: ...the ZIF connector on the system board 1 2 Remove the sensor board from the computer 2 Reverse this procedure to install the sensor board System board To remove the system board use these procedures and illustrations Table 5 9 System board descriptions and part numbers Description Spare part number Intel Core i7 10610U processor and 16 GB of system memory models with WWAN M25776 001 Intel Core i7 1...

Page 40: ...h WWAN M25772 001 Intel Core i3 10110U processor and 8 GB of system memory models without WWAN M10743 001 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove the battery see Battery on page 23 Remove the system board 1 Disconnect the following cables from the sys...

Page 41: ...2 Remove the seven Phillips M2 0 2 0 screws that secure the system board to the computer 3 Remove the insert from the SIM card slot 1 Component replacement procedures 33 ...

Page 42: ...e SVA 1000 nits privacy M11038 001 Before removing the display panel follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Disconnect the battery cable from the system board see Battery on page 23 Remove the display assembly 1 Lift the square protective cover off the left display cable and integrated WLA...

Page 43: ... M2 0 4 5 screws 1 that secure the display to the computer 7 Open the computer to open the hinges and then separate the computer from the display 2 Reverse this procedure to replace the display assembly USB door To remove the USB door use this procedure and illustration Component replacement procedures 35 ...

Page 44: ...rd see System board on page 31 Remove the USB door Use a flat tool to lift and release the USB door from the system board To replace USB door place the door on top of the connector and press down until it snaps into place Volume button To remove the volume button use this procedure and illustration Table 5 12 Volume button description and part number Description Spare part number Volume button inc...

Page 45: ...on Power button To remove the power button use this procedure and illustration Table 5 13 Power button description and part number Description Spare part number Power button included in the Button Kit M11033 001 Before removing the power button follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove...

Page 46: ...acket Kit M16097 001 Before removing the lock bracket follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove the battery see Battery on page 23 4 Remove the system board see System board on page 31 Remove the lock bracket 1 Remove the Phillips M2 0 3 0 screw that secures the bracket to the computer...

Page 47: ...ill switch button available in the Button Kit M11033 001 Before removing the kill switch button follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 22 2 Remove the bottom cover Bottom cover on page 22 3 Remove the battery see Battery on page 23 4 Remove the system board see System board on page 31 Remove the kill switch button 1 Use tweezers to release the...

Page 48: ...op cover no WWAN for use in privacy models M12711 xx1 Keyboard with top cover for use in models with WWAN nonprivacy M16753 xx1 Keyboard with top cover for use in models with WWAN privacy M16754 xx1 Table 5 17 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 ...

Page 49: ...ry or region Spare part number For use in country or region Spare part number French Canada DB1 Northern Africa FP1 Turkey 141 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 Hungary 211 Saudi Arabia 171 Component replacement procedures 41 ...

Page 50: ...ed your computer and it still doesn t work properly You want to change the owner of your computer To reset your computer 1 Under the Settings menu select Advanced 2 In the Powerwash section select Powerwash 3 Select Restart 4 In the window that appears select Powerwash and then select Continue 5 Follow the on screen instructions to reset your computer and sign in with your Google Account NOTE The ...

Page 51: ... Open the Chrome Web Store search for chrome recovery select Chromebook Recovery Utility from the Apps list and follow the on screen instructions Creating recovery media You can use recovery media to recover the original operating system and software programs that were installed at the factory To create recovery media 1 Turn on a computer that has internet access NOTE You must have administrative ...

Page 52: ... support google com Erasing and reformatting the recovery media When you create recovery media the USB flash drive or SD memory card is formatted as a recovery tool After recovery you must erase the recovery media to reuse your storage device Follow these steps to use the Chromebook Recovery Utility to erase the recovery media 1 Select the Launcher icon and then select All Apps 2 In the apps windo...

Page 53: ...mm 0 66 in Height BrightView 16 1 mm 0 63 in Weight No WWAN 1333 g 2 94 lb WWAN 1360 g 2 99 lb Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 f...

Page 54: ... Table 7 2 Display specifications Metric U S Active diagonal size 34 3 cm 13 5 in Resolution 1920 1200 Surface treatment Antiglare BrightView Brightness 1000 nits privacy panels 400 nits nonprivacy panels Viewing angle UWVA Backlight WLED Display panel interface eDP 46 Chapter 7 Specifications ...

Page 55: ...se before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has...

Page 56: ...hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press esc b Select ...

Page 57: ...OS or by changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate mann...

Page 58: ...ting the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing data to this...

Page 59: ...em diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sy...

Page 60: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Page 61: ...wer cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an E...

Page 62: ...ance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size P...

Page 63: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 55 ...

Page 64: ...trated 12 spare part number 12 heat sink with fans removal 29 spare part numbers 29 HP Sure Start 47 52 I illustrated parts catalog 12 K keyboard product description 2 keyboard with top cover spare part numbers 40 keys esc 9 kill switch button removal 39 spare part numbers 39 L labels Bluetooth 10 regulatory 10 serial number 10 service 10 wireless certification 10 WLAN 10 lock bracket removal 38 s...

Page 65: ...ty 17 18 19 system board illustrated 12 removal 31 spare part number 12 spare part numbers 31 system memory removing personal data from volatile 47 system recovery Chrome operating system 43 Chromebook Recovery Utility 43 recovery media 43 T top cover keyboard illustrated 12 spare part number 12 touchpad illustrated 12 removal 25 spare part number 12 spare part numbers 25 touchpad zone identifying...