HP ELITE x2 1012 G1, Maintenance And Service Manual

Page 1: ...2 G1 Tablet HP Elite x2 1012 G1 Tablet with Advanced Keyboard HP Elite x2 1012 G1 Tablet with Travel Keyboard Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...s Some features may not be available on your computer The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omiss...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...tablet 17 Locating system information 17 3 Illustrated parts catalog 19 Computer major components 19 Miscellaneous parts 21 4 Removal and replacement procedures preliminary requirements 23 Tools required 23 Service considerations 23 Plastic parts 23 Cables and connectors 24 Drive handling 24 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 26 Workstat...

Page 6: ... Recovering using HP Recovery Manager 62 What you need to know before you get started 62 Using the HP Recovery partition select products only 63 Using HP Recovery media to recover 63 Changing the boot order 63 Removing the HP Recovery partition select products only 64 7 Computer Setup BIOS TPM and HP Sure Start 65 Using Computer Setup 65 Starting Computer Setup 65 Navigating and selecting in Compu...

Page 7: ...y specifications 73 Solid state drive specifications 73 Memory specifications 73 10 Power cord set requirements 75 Requirements for all countries 75 Requirements for specific countries and regions 75 11 Statement of memory volatility 77 Nonvolatile memory usage 81 Questions and answers 83 Using HP Sure Start select models only 84 12 Recycling 85 Index 86 vii ...

Page 8: ...viii ...

Page 9: ... eDP Ultraslim 2 4mm PSR 1920x1280 Memory Memory soldered on system board LPDDR3 1866 253 ball Supports up to 8 GB Dual Channel Memory in the following configurations 4096 MB Total System Memory 16Gb 128Mx32x4 Qty 2 8192 MB Total System Memory 32Gb 256Mx32x4 Qty 2 Solid state drive M 2 SSD SS 2280 128GB SATA III TLC 180GB SATA III 180GB SATA III self encrypting OPAL2 256GB SATA III TLC 256GB SATA ...

Page 10: ...SIM SIM module installed in factory when Service Provider is configured Huawei MU736 HSPA w GPS NGFF Wrangler Foxconn MDM9625 LTE EVDO HSPA NGFF Amstel CAT3 906J LTE DCM CAT3 906J LTE KDDI WPAN Bluetooth BT4 1 supported only with combo card External media cards USB C Thunderbolt Docking Power USB MicroSD Micro SIM USB 3 0a Port Headphone Microphone Combo Keyboard pointing devices Thin Keyboard Cli...

Page 11: ...9670 Infineon soldered down Fingerprint Reader select products only Drive encryption pre boot Password Fingerprint select Smart Cards Power on Authentication Password Fingerprint Integrated Smart Card Reader Active Operating system Windows 10 Threshold 2 Preinstalled Win 10 Pro 64 Win 10 Home 64 Win 10 Home 64 Chinese Market CPPP Win 10 Home 64 Single Language Win 10 Home High End 64 Win 10 Home H...

Page 12: ...eyboard 1012 tablet with Advanced Keyboard Windows 8 1 Emerging Markets 64 Windows 8 1 Multi Language 64 Windows 8 1 Professional 64 Serviceability End user replaceable parts AC Adapter Slate only Active Pen select products only 4 Chapter 1 Product description ...

Page 13: ...ernal microphones Record sound 3 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices Tablet edge components 5 ...

Page 14: ...ones laptops tablets and MP3 players even when the tablet is off Some can also connect DisplayPort VGA HDMI Thunderbolt and other video devices NOTE Adapters purchased separately may be required 7 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC ...

Page 15: ...button results in the loss of unsaved information NOTE Although you can turn off the tablet with the power button the recommended procedure is to use the Windows Shut down command To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings Tablet edge components 7 ...

Page 16: ...g streaming video To use the webcam Type camera in the taskbar search box and then select Camera 4 Webcam light On The webcam is in use 5 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from obstructions For ...

Page 17: ...Camera app 2 Webcam rear Records video and captures photographs Some products allow you to video conference and chat online using streaming video 3 Fingerprint reader select products only Allows a fingerprint logon to Windows instead of a password logon 4 Kickstand Provides stability and the best viewing angle Back 9 ...

Page 18: ...kickstand away from the tablet and position the kickstand at the desired angle The kickstand will hold at a midway point 1 of about 52 degrees or at full stopping point 2 of about 118 degrees To close the kickstand push the kickstand against the bottom of the tablet until it is flush with the bottom 10 Chapter 2 External component identification ...

Page 19: ...onent Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 4 Left TouchPad click area Functions like the left button on an external mouse 5 Right TouchPad click area Functions like the right button on an external mouse Keyboard ...

Page 20: ...d is off Off Sound is on 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 6 Num lock light On Num lock is on 12 Chapter 2 External component identificatio...

Page 21: ...rt menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key NOTE Function keys do not display or function from the on screen tablet keyboard 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 nu...

Page 22: ...eatedly pressing this key alternates the screen image from the tablet to the monitor display to a simultaneous display on both the tablet and the monitor Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Decreases the screen brightness incrementally as long as yo...

Page 23: ...ble devices The antenna is not visible from the outside of the keyboard For optimal transmission keep the areas immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button select All apps select HP Help and Support and then...

Page 24: ...e keyboard base POGO pin docking connector 2 Position the kickstand at the desired angle NOTE If you close the kickstand you can leave the keyboard attached and position the keyboard behind the tablet The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position 16 Chapter 2 External component identification ...

Page 25: ...ernationally with the tablet IMPORTANT Check the bottom of the tablet and the back of the display for the labels described in this section Service label Provides important information to identify your tablet When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service la...

Page 26: ...ulatory label s Provide s regulatory information about the tablet Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 18 Chapter 2 External component identification ...

Page 27: ...OTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 17 for details Item Component Spare part number 1 Panel 844861 001 2 Display Cable Kit 844872 001 3 Battery 812205 001 4 WWAN module select products only FOX T77W595 LTE M 2 813559 005 ME906J DOCO LTE HSPA w G...

Page 28: ...board See System board on page 50 11 Button board includes cable For products with WWAN capability 844876 001 For products without WWAN capability 848827 001 12 System board UMA graphics M3 6Y30 4GBx2 1012 G1 with Windows operating system 844858 601 UMA graphics M3 6Y30 4GB fWWANx2 1012 G1 with Windows operating system and WWAN capability 845470 601 UMA graphics M5 6Y54 4GBx2 1012 G1 with Windows ...

Page 29: ...P USB C to DisplayPort Adapter 831753 001 HP USB C to HDMI Adapter 831752 001 HP USB C to USB 3 0 Adapter 814618 001 HP USB C to VGA Adapter 831751 001 Keyboard See Keyboard select products only on page 29 for a detailed list of country codes Keyboard base with TouchPad 846748 001 Advanced Keyboard base 850487 001 HP Active Pen select products only 846410 001 Plastics Kit 844879 001 Power Cord AC ...

Page 30: ...For use in Africa 361240 004 For use in Switzerland 213354 010 For use in Taiwan 393313 005 For use in Thailand 285096 009 For use in the United Kingdom 213351 010 HP Active Pen with App Launch selct products only 846410 001 Screw Kit 844880 001 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 32: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure...

Page 33: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 34: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 35: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 36: ...warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 17 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer ...

Page 37: ...srael BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Sweden and Finland B71 Denmark 081 The Netherlands B31 Switzerland BG1 France 051 Northern Africa FP1 Taiwan AB1 Germany 041 Norway 091 Thailand 281 Greece 151 Portugal 131 Turkey 141 Hungary 211 Romania 271 United Kingdom 031 Iceland DD1 Russia 251 United ...

Page 38: ...mputer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components Keyboard select products only see Keyboard select products only on page 29 Remove the back cover Remove the 6 Torx screws under the kickstand 1 Reverse this procedur...

Page 39: ... turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 Remove the display panel 1 Use a suct...

Page 40: ... touch board cable 1 and the display cable 2 and then remove the display panel 3 Reverse this procedure to replace the display panel 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 41: ... it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 Remove the touch controller...

Page 42: ...he computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31...

Page 43: ...Reverse this procedure to replace the WLAN module Component replacement procedures 35 ...

Page 44: ...578GBfWWANx2 1012 G1 with Windows operating system and WWAN capability 845473 601 UMA graphics M7 6Y758GBfWWANx2 1012 G1 with Windows operating system and WWAN capability 845474 601 WWAN antenna select products only 844870 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut...

Page 45: ...Reverse this procedure to replace the WWAN module select products only Component replacement procedures 37 ...

Page 46: ...e unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back ...

Page 47: ...2 Slide the solid state drive 2 to the right and then lift the solid state drive to remove it Reverse this procedure to replace the solid state drive Component replacement procedures 39 ...

Page 48: ...lugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN m...

Page 49: ...2 Lift the kickstand to remove it Reverse this procedure to replace the kickstand Component replacement procedures 41 ...

Page 50: ...ternal devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products o...

Page 51: ...3 Disconnect the battery cable 3 and then lift the battery 4 to remove it Reverse this procedure to replace the battery Component replacement procedures 43 ...

Page 52: ...nal devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products only...

Page 53: ...Reverse this procedure to replace the microphone board Component replacement procedures 45 ...

Page 54: ...uter 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products only on page 36 g Solid state...

Page 55: ...al devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products only ...

Page 56: ...l external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select produc...

Page 57: ...Reverse this procedure to replace the USB type C bracket Component replacement procedures 49 ...

Page 58: ...ANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the display panel follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer...

Page 59: ...isconnect fingerprint reader cable 4 5 Remove 7 Phillips M1 6x3 screws 1 and then lift the system board to remove it 2 Reverse this procedure to replace the system board Component replacement procedures 51 ...

Page 60: ...nnect all external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module selec...

Page 61: ...Reverse this procedure to replace the button board Component replacement procedures 53 ...

Page 62: ... computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products only on page 36 g Solid ...

Page 63: ...Reverse this procedure to replace the fingerprint reader board Component replacement procedures 55 ...

Page 64: ... external devices from the computer 4 Remove the following components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select product...

Page 65: ...2 Release the cable which is secured with tape and lift the cable and connector to remove them 2 Reverse this procedure to replace the POGO connector Component replacement procedures 57 ...

Page 66: ...ng components a Keyboard select products only see Keyboard select products only on page 29 b Back cover see Back cover on page 30 c Display panel see Display panel on page 31 d Touch controller board see Touch controller board on page 33 e WLAN module see WLAN module on page 34 f WWAN module select products only see WWAN module select products only on page 36 g Solid state drive see Solid state dr...

Page 67: ...2 Use a nylon pry tool carefully to release the speaker antenna assembly 2 Reverse this procedure to replace the speaker Component replacement procedures 59 ...

Page 68: ... Recovery partition on the tablet The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 60 For information on the recovery options that are available using the recovery media see Using Windows tools on page 61 Use Windows...

Page 69: ...rchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the tablet the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your tablet from HP See the Worldwide Telephone Numbers booklet included with the tablet You can also f...

Page 70: ... drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 64 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the tablet to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP...

Page 71: ...ard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For tablets with keyboards attached press f11 while the tablet boots or press and hold f11 as you press the power button For tablets without keyboards Turn on or restart the tablet and then quick...

Page 72: ... partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media sele...

Page 73: ...art Computer Setup Tablets with keyboards Turn on or restart the tablet and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item u...

Page 74: ...faults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 65 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on scr...

Page 75: ...IOS update only when the tablet is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the tablet is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the tablet by unplugging the power cord from the AC o...

Page 76: ...estart the tablet and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling...

Page 77: ...stores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions Us...

Page 78: ...yed 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on sc...

Page 79: ...ware and Drivers 3 Use the categories listed to find your product or Select Find Now to let HP automatically detect your product 4 Select your tablet and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 71 ...

Page 80: ... 95 F 0 to 35 C not writing optical 41 to 95 F 5 to 35 C writing optical Nonoperating 4 to 140 F 20 to 60 C Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Shock Operating 40 G 2 ms half sine Nonoperating 240 G 2 ms half sine Random Vibration Operating 1 043 grms Nonoperating 3 50 grms Maximum altitude unpressurized Operating 50 to 10 000 ft 15 24 to 3 048 m Nonoperating 50...

Page 81: ...D SS 2280 128 GB SATA III Solid state Drive 180 GB SATA III Solid state Drive 180 GB SATA III self encrypting OPAL2 Solid state Drive 256 GB SATA III Solid state Drive 256 GB SATA III Solid state Drive NVMe 256 GB SATA III self encrypting OPAL2 Solid state Drive 512 GB SATA III Solid state Drive For solid state drives GB 1 billion bytes TB 1 trillion bytes Actual formatted capacity is less Up to 1...

Page 82: ...Memory 8GB Total System Memory Maximum Up to 8 GB 74 Chapter 9 Specifications ...

Page 83: ...s must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 3...

Page 84: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 85: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 86: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 87: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 88: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 80 Chapter 11 Statement of memory volatility ...

Page 89: ...Bytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes...

Page 90: ... Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash...

Page 91: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 92: ...Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to con...

Page 93: ...the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries 85 ...

Page 94: ...d numeric keypad identifying 13 esc key identifying 13 Ethernet product description 1 F fingerprint board spare part numbers 54 fingerprint reader spare part number 21 fingerprint reader board 54 fingerprint reader identifying 9 fn key identifying 13 front webcam spare part number 20 function keys identifying 13 G graphics product description 1 H hall sensor spare part numbers 21 hot keys Sleep 14...

Page 95: ... set requirements 75 power requirements product description 3 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 keyboard 2 memory module 1 microphone 1 operating system 3 pointing device 2 power requirements 3 product name 1 security 3 serviceability 4 solid state drive 1 video 1 wireless 2 product name 1 product name and number tablet 17 R rear web...

Page 96: ... the tablet 18 U USB 3 0 charging powered identifying 6 USB legacy support 65 USB type C 48 USB Type C Thunderbolt enabled port identifying 6 USB type C bracket spare part number 20 spare part numbers 48 V video product description 1 volume button identifying 6 W webcam 8 front 47 identifying 9 rear 46 spare part numbers 46 47 webcam light identifying 8 webcam identifying 8 WiGig antenna identifyi...