HP EliteBook 630, Maintenance And Service Manual

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...s may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and additional requirements may apply over time for updates See http www windows com If your product ships with Windows in S Mode Win...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...d by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iv Important notice about Customer Self Repair parts ...

Page 5: ...ect products only 18 3 Illustrated parts catalog 19 Computer major components 19 Display assembly subcomponents 21 Cable Kit 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic parts 28 Cables and connectors 28 Drive handling 28 Electrostatic discharge information 29 Generating static electricity 29 Preventi...

Page 6: ...ttery 44 Speaker 46 NFC module 46 RTC battery 47 Touchpad 48 Fingerprint reader board 49 Fan 50 Heat sink 51 System board 53 Power connector cable 55 Smart card reader 56 Display assembly 57 Top cover with keyboard includes smart card board 65 7 Computer Setup BIOS TPM and HP Sure Start 67 Using Computer Setup 67 Navigating and selecting in Computer Setup 67 Restoring factory settings in Computer ...

Page 7: ...ndows by product name or number select products only 76 Installing HP PC Hardware Diagnostics Windows 76 Using HP PC Hardware Diagnostics UEFI 76 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 76 Starting HP PC Hardware Diagnostics UEFI 77 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 77 Downloading the latest HP PC Hardware Diagnostics UEFI version 77 Downloa...

Page 8: ...13 Recycling 92 Index 93 viii ...

Page 9: ... bezel UWVA antiglare 250 nits 45 CG eDP 1 2 without panel self refresh PSR HD camera 250 nits 45 CG eDP 1 2 without PSR HD IR camera 250 nits 45 CG eDP 1 2 without PSR HD camera touch screen 250 nits 45 CG eDP 1 2 without PSR HD IR camera touch screen 400 nits 72 CG eDP 1 4 PSR2 low power HD camera 400 nits 72 CG eDP 1 4 PSR2 low power HD IR camera 1000 nits sRGB 100 eDP 1 3 PSR HD IR camera low ...

Page 10: ...vPro Supports S0 Working S4 Hibernation S5 Shutdown MAC Address Pass Through MAPT via out of band using docking station Supports S0 MAPT via in band Supports wake on LAN WOL BIOS supports RTXMAC for MAPT via in band Supports S0ix S4 S5 wake on LAN via out of band using docking station Wireless Wireless Local Area Network WLAN select products only Intel AX211 Wi Fi 6e Bluetooth 5 2 Intel AX211 Wi F...

Page 11: ...t spill resistant Not backlit spill resistant Backlit spill resistant privacy Clickpad Firmware PTP Microsoft precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cell 42 75 Whr HP Long Life HP fast charge technology Long life Smart AC adapters 65 W right angle nPFC 4 5 mm 1 8 m 6 ft 65 W right angle nPFC 4 5 mm 1 8 m 6 ft LA MERCO 65 W nPFC 4 5 mm EM 65 ...

Page 12: ...le Language Africa Market PPP Windows 11 Home 64 Plus Single Language APAC EM PPP Windows 11 Home 64 Plus Single Language India Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market PPP Windows 11 Ho...

Page 13: ...Table 1 1 Product components and their descriptions continued Category Description Serviceability End user replaceable parts AC adapter Memory modules Solid state drive WLAN module Product description 5 ...

Page 14: ...the computer is on or in Sleep mode NOTE Use a standard USB Type A charging cable or cable adapter purchased separately when charging a small external device 3 USB Type C Thunderbolt port Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery and Connects a USB device provides high speed data transfer and charges small dev...

Page 15: ...0 percent Amber The battery charge is from 0 to 90 percent Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 5 Power connector Connects an AC adapter Left Use the illustration and ...

Page 16: ...ones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Select the Search icon select products only in the taskbar type HP Documentation in the search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 5 Smart card reader select products only Supports option...

Page 17: ...By default the camera lens is uncovered but you can slide the camera privacy cover to block the camera s view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed The antennas are not visible from the outside of the computer Fo...

Page 18: ...and gestures 1 Select the Search icon select products only in the taskbar type touchpad settings in the search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon select products only in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the Touchpad button If ...

Page 19: ...gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures Lights Use the illustration and table to identify the lights on the computer Lights 11 ...

Page 20: ...is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that us...

Page 21: ...d their descriptions Component Description 1 Power button When the computer is off press the button briefly to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing a...

Page 22: ...e when you register your fingerprint that all sides of your finger are registered by the fingerprint reader Special keys Use the illustration and table to identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in co...

Page 23: ...ibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings use the Power icon Right click the Power icon and...

Page 24: ...MPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product number or the model number Locate...

Page 25: ...Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed HP Tamper Lock uses tamper detection sensors located on the bottom cover and internal storage If a sensor is triggered you must enter an admin password to unlock the computer This feature is disabled by default Configuration settings are available ...

Page 26: ...e operates in combination with the Tile software on your computer NOTE The limit of the Tile Bluetooth signal is approximately 76 m 250 feet To use the Tile features on your computer 1 Select the Start button select All apps and then select the Tile app 2 Follow the on screen instructions to create a Tile account and activate your Tile features 18 Chapter 2 Components ...

Page 27: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated part...

Page 28: ...odels without NFC M21148 001 For use in models with NFC includes NFC antenna M21149 001 5 Speakers M21146 001 6 System board includes integrated processor NOTE All system board spare part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system Intel Core i7 1265U processor N10131 xx1 Int...

Page 29: ...tery M34737 001 15 Fingerprint reader NOTE The fingerprint reader cable is available in the Cable Kit as spare part number M21138 001 The fingerprint reader insert for use on models without a fingerprint reader is available in the Plastics Kit as spare part number N00113 001 N00879 001 NFC module not illustrated NOTE The NFC cable is available in the Cable Kit as spare part number M21138 001 NOTE ...

Page 30: ...09831 001 For use in models with an FHD display and HD camera N09827 001 For use in models with an FHD display and HD IR camera N09828 001 For use in models with an FHD display and HD camera slim N09829 001 For use in models with an FHD display and HD IR camera slim N09830 001 For use in models with a privacy display N09833 001 2 Camera module HD camera N09835 001 IR camera N09836 001 22 Chapter 3...

Page 31: ...d cables includes cover adhesive and bezel adhesive For use in slim displays N10124 001 For use in nonslim displays N10125 001 7 Display back cover includes antennas and bezel adhesive Nonslim display N09824 001 Privacy display N09825 001 Slim display N09826 001 Ambient light sensor not illustrated includes cover adhesive and bezel adhesive N15763 001 Ambient light sensor cable not illustrated N10...

Page 32: ...rt AC adapter 7 4 mm 734734 001 USB C to USB A adapter L65254 001 USB C male to USB C male adapter L65253 001 WLAN protective tape N02047 001 Bracket Kit includes smart card bracket fingerprint reader bracket USB support bracket and left and right display cover support brackets M21137 001 Screw Kit for use with HP TB Dock 120W G2 L15820 001 Screw Kit for use with HP USB C Dock G5 L64089 001 Screw ...

Page 33: ...lt 280 W G4 dock M88059 001 HP Dock audio module L15811 001 Power cord C13 premium 1 0 m 3 3 ft Argentina L32029 001 Italy L32031 001 Power cord C7 conventional 1 0 m 3 3 ft Japan L19375 001 Power adapter duckhead Japan L33157 001 Power cord C5 conventional 1 0 m 3 3 ft Argentina L19357 001 Australia L19358 001 Brazil L19359 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the ...

Page 34: ...therlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 002 Italy L19364 002 Japan L19365 002 North America L19367 002 People s Republic of China L19368 002 South Africa L19369 002 South Korea L19366 002 Switzerland L19370 002 Taiwan L19372 002 Thailand L19371 002 The United Kingdom L19373 002 Power cord C13 1 0 m 3 3 ft Argentina 401328 018 Australia 100661 021 Denmark 130627 014 Eu...

Page 35: ...land 150304 015 Taiwan 393312 008 Thailand 285052 013 The United Kingdom 100613 021 Duckhead power cord C5 Europe 854703 001 Duckhead power cord C5NS North America L50818 002 65 W USB C AC adapter 1 8 m 6 0 ft power cord North America L43180 010 United Kingdom L43180 016 45 W USB C AC adapter 1 8 m 6 0 ft power cord North America L43182 010 United Kingdom L43182 016 Miscellaneous parts 27 ...

Page 36: ...e computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed so that they cannot be caught...

Page 37: ...nd can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions IMPORTANT To prevent damage to the device when you r...

Page 38: ...ed containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packag...

Page 39: ...test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certa...

Page 40: ...age 32 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 33 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dir...

Page 41: ...aces with a disinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cle...

Page 42: ...rt and debris from your computer on page 32 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 33 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses Packaging and transporting guidelines F...

Page 43: ... 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solvin...

Page 44: ...ion locations continued Service consideration Path to access information 3 Near the bottom of the window select Notebook PCs and then select your location 36 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 45: ...ow the on screen instructions You must remove replace or loosen as many as xx screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 28 for initial safety proce...

Page 46: ...llips screws that secure the bottom cover to the computer 2 Starting near the hinges use a nonmarking nonconductive tool 1 to release the edges of the bottom cover from the computer 2 3 Remove the bottom cover from the computer 3 To replace the bottom cover reverse the removal procedures 38 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 47: ...attery cable from the system board see Battery on page 44 If you are replacing a memory module remove the existing memory module 1 If present pull the protective shielding up from the top and toward you to access the memory modules 2 Spread the two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modul...

Page 48: ...he wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassemb...

Page 49: ...terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 4 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Solid state drive To remove the M 2 solid state drive use this procedure and illustration Solid state...

Page 50: ...id state drive support kit N00354 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 37 2 Remove the bottom cover see Bottom cover on page 37 3 Disconnect the battery cable from the system board see Battery on page 44 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the drive to...

Page 51: ...To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion Solid state drive 43 ...

Page 52: ...w size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating ...

Page 53: ... cover on page 37 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows be...

Page 54: ...r see Bottom cover on page 37 3 Disconnect the battery cable from the system board see Battery on page 44 Remove the speaker 1 Remove the Phillips M2 0 2 0 screw 1 that secures each speaker to the computer 2 Disconnect the speaker cables from the system board 2 3 Lift the speakers up and out of the computer 3 Reverse this procedure to install the speakers NFC module To remove the NFC module use th...

Page 55: ... Bottom cover on page 37 3 Remove the battery see Battery on page 44 Remove the NFC module 1 Remove any protective tape covering the module and reuse during replacement 2 Disconnect the antenna cable from the ZIF connector on the NFC module 1 3 Disconnect the system board cable from the ZIF connector on the NFC module 2 4 Use a tool to release the module from the computer 3 The NFC module is secur...

Page 56: ...rom the system board 1 2 Remove the cable from the clips on the computer chassis 2 3 Use a tool to release the battery from the computer 3 The battery is secured with adhesive Reverse this procedure to install the RTC battery Touchpad To remove the touchpad use this procedure and illustration Table 6 5 Touchpad description and part number Description Spare part number Touchpad for use in models wi...

Page 57: ...M2 0 2 0 screws 4 that secure the touchpad to the computer 5 Remove the two Phillips M1 6 2 0 screws 5 that secure the touchpad to the computer 6 Remove the touchpad from the computer 6 NOTE If an NFC module is installed disconnect the NFC antenna cable from the ZIF connector on the NFC module The antenna is secured to the touchpad Reverse this procedure to install the touchpad Fingerprint reader ...

Page 58: ...attery on page 44 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the fingerprint reader board 1 2 Remove the Phillips M2 0 2 5 screw 2 that secures the fingerprint reader bracket to the computer and then remove the bracket 3 3 Remove the fingerprint reader board from the computer 4 Reverse this procedure to install the fingerprint reader board Fan To remove th...

Page 59: ...the computer 3 Disconnect the fan cable from the system board 3 4 Remove the fan from the computer 4 Reverse this procedure to install the fan assembly Heat sink To remove the heat sink use these procedures and illustrations Table 6 8 Heat sink descriptions and part numbers Description Spare part number Heat sink N09819 001 Before removing the heat sink follow these steps 1 Prepare the computer fo...

Page 60: ...t sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is used on the heat sink 1 and associated system board component 2 Reverse this procedure to install the heat sink 52 Chapter 6 Removal and ...

Page 61: ...hese steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 37 2 Remove the bottom cover see Bottom cover on page 37 3 Remove the battery see Battery on page 44 4 Remove the fan see Fan on page 50 When you replace the system board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board M...

Page 62: ...s only 8 Important Do not disconnect the RTC battery cable 9 Speaker cable 10 2 Remove the eight Phillips M2 0 4 0 screws 1 that secure the system board to the computer 3 Remove the USB bracket from the left side of the system board not shown 4 Remove the RJ 45 network door from the system board 2 54 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 63: ... cable M21154 001 Before removing the power connector cable follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 37 2 Remove the bottom cover see Bottom cover on page 37 3 Disconnect the battery cable from the system board see Battery on page 44 Remove the power connector cable 1 Move the antenna cables that route over the screws 2 Remove the two Philli...

Page 64: ...re removing the smart card reader follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 37 2 Remove the bottom cover see Bottom cover on page 37 3 Remove the battery see Battery on page 44 4 Remove the left speaker see Speaker on page 46 Remove the smart card reader 1 Remove the four Phillips M2 0 2 0 screws 1 from the metal bracket covering the card rea...

Page 65: ...Spare parts for displays are available only at the subcomponent level Before removing the display panel follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 37 2 Remove the bottom cover see Bottom cover on page 37 3 Disconnect the battery cable from the system board see Battery on page 44 Remove the display assembly 1 Disconnect the display cable 1 and ...

Page 66: ...er 4 Rotate the display to open the hinges 2 5 Separate the display assembly from the computer 3 6 If you need to remove the bezel a Flex the top 1 the left and right sides 2 and then the bottom of the bezel 3 to release it b Remove the bezel from the display 4 58 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...stalled under the left and right sides of the panel You have to pull the tape out from behind the panel from all four corners of the panel To remove the panel use tweezers to grasp and pull the end of the tape out from behind the panel 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel You must pull the tape multiple ...

Page 68: ...n replacing the display panel follow these steps IMPORTANT Before installing the display panel be sure to install the display cable to the back of the panel a Peel the protective layer from the bottom of the adhesive strips 1 60 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...dge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 d Align the top left of the panel with the top left of the display rear cover 5 and then place the panel onto the cover 6 e Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place f Position the computer upside down on a table Display assembly 61 ...

Page 70: ... the module up from the display back cover 1 and then disconnect the cable or cables from the reverse ZIF connector on the module 2 The camera module is available as spare part number N09835 001 for HD cameras and N09836 001 for IR cameras The microphone module is available as spare part number N09838 001 NOTE For installation note that the cable routes under the camera module before it connects t...

Page 71: ... parts are available in the Hinge Kit as spare part number N15762 001 for 400 nit panels and N15940 001 for 250 nit and privacy panels 11 If you need to remove the ambient light sensor board disconnect the cable from the ZIF connector on the sensor 1 and then use a tool 2 to release the board from the display 3 The ambient light sensor is available as spare part number N15763 001 The ambient light...

Page 72: ...cable is available as spare part number N09834 001 13 If you need to remove the WLAN antennas and cables remove the cables from the plastic clips at the bottom right and the clips on the inside of the display rear cover 1 and then peel the antennas off the 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...t table provides the main spare part number for the top cover keyboards The second table provides the country codes NOTE If replacing the smart card board be sure to reinstall the smart card brackets Table 6 12 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard backlit N10777 001 Top cover with keyboard not backlit N10775 001 Top cover with ...

Page 74: ...n 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 United States 001 66 Chapter 6 Removal and replace...

Page 75: ...d arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one o...

Page 76: ...nd System BIOS by pressing fn esc select products only Or you can use Computer Setup 1 Start Computer Setup See Using Computer Setup on page 67 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter T...

Page 77: ...r before installing any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Select the Search icon select products only from the taskbar type file and then select File Explorer 2 Select your hard drive d...

Page 78: ...rating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 67 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corru...

Page 79: ...egular backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then sel...

Page 80: ... Select the Start button select All apps select products only select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created ...

Page 81: ... the volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution...

Page 82: ...hat requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case or Scan the...

Page 83: ...nd then select All apps select products only 2 Select HP PC Hardware Diagnostics Windows 3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You m...

Page 84: ... install HP PC Hardware Diagnostics Windows navigate to the folder on your computer or the USB flash drive where the exe file downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI Unified Extensible Firmware Interface allows you to run diagnostic tests to determine whether the computer hardware is funct...

Page 85: ... Diagnostics UEFI version on page 77 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations HP PC Hardware Diagnostics UEFI is ...

Page 86: ...e HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Dow...

Page 87: ...to run remote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced an...

Page 88: ...8 kg 2 82 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable p...

Page 89: ... Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write ...

Page 90: ...2 GB 1 TB 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications might differ slightly NOTE Certain restrictions and exclusions apply Contact support for details 82 Chapter 10 Specifications ...

Page 91: ...based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary...

Page 92: ...m has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to ...

Page 93: ...page 89 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BI...

Page 94: ...gine Code is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space...

Page 95: ...rely erase any information on your hard drive See question and answer 6 for steps to securely erase information The restore defaults feature does not reset the Custom Secure Boot keys See question and answer 7 for information about resetting the keys a Turn on or restart the computer and then quickly press esc b Select Main and then select Apply Factory Defaults and Exit c Follow the on screen ins...

Page 96: ... party tools are available to read SPD memory 5 What is meant by Restore the nonvolatile memory found in Intel based system boards This message relates to clearing the Real Time Clock RTC CMOS memory that contains computer configuration data 6 How can the BIOS security be reset to factory defaults and erase the data IMPORTANT Resetting results in the loss of information These steps do not reset Cu...

Page 97: ... restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To access the latest documentation on HP Sure Start go to http www hp com suppor...

Page 98: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 99: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...

Page 100: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 92 Chapter 13 Recycling ...

Page 101: ...power 6 7 control zone 11 D display specifications 80 display assembly subcomponents 21 display back cover illustrated 23 spare part number 23 display bezel illustrated 22 spare part number 22 display cable illustrated 23 spare part number 23 display components 8 display panel illustrated 23 product description 1 spare part number 23 E electrostatic discharge ESD 28 29 preventing damage 28 30 esc ...

Page 102: ...ower connector 6 USB Type C SuperSpeed 10 Gbps 6 USB Type C Thunderbolt port 6 power button identifying 13 15 power connector identifying 6 7 identifying USB Type C 6 power connector cable illustrated 20 removal 55 spare part number 20 55 power cord requirements for all countries 90 requirements for specific countries and regions 90 set requirements 90 power cords spare part numbers 25 27 power li...

Page 103: ...on 34 Sure Start using 70 system board illustrated 20 removal 53 spare part number 20 spare part numbers 53 system memory removing personal data from volatile 83 system restore 72 system restore point creating 71 T Tile 18 top cover with keyboard illustrated 20 spare part numbers 20 65 touchpad illustrated 20 removal 48 settings 10 spare part number 20 48 touchpad zone identifying 11 TPM settings ...